Zoom Acceptable Use Guidelines changes — 20250202_rev01

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- We are committed to providing our users with a welcoming, respectful and safe place to work, learn, play and share their voices.

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You may not engage in the targeted harassment of someone or encourage others to do so. We consider abusive behavior as an attempt to harass, intimidate, or silence someone else's voice. Accounts that do so may be permanently suspended.

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You may not promote violence against, threaten, or harass other people on the basis of race, ethnicity, national origin, caste, sexual orientation, gender, gender identity, religious affiliation, age, disability, or serious disease. We reserve the right to consider and add additional categories. You may not use your username, display name or profile information to abuse or threaten anyone. Accounts that do so may be permanently suspended. Moreover, there is no place on Zoom for organizations that promote violence against, threaten, or harass other people on the basis of race, ethnicity, national origin, caste, sexual orientation, gender, gender identity, religious affiliation, age, disability, or serious disease.

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### Hateful Conduct Policy

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### Hateful conduct policy

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There is no place for hateful conduct on Zoom. If you engage in hateful conduct, including, for example, posting or sending hateful imagery, making violent threats, targeting others with hateful or abusive speech, including profanity, or encourage anyone else to do those things, you will be blocked from Zoom.

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- We believe that **hateful conduct** is conduct that promotes violence against or directly attacks or threatens other people on the basis of race, ethnicity, national origin, caste, sexual orientation, gender, gender identity, religious affiliation, age, disability, or serious disease. We will not allow access to Zoom to those who have used or intend to use it for the purpose of inciting harm towards others on the basis of these categories.

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- We believe that **hateful imagery** includes logos, symbols, or images whose purpose is to promote hostility and malice against others based on their race, ethnicity, national origin, caste, sexual orientation, gender, gender identity, religious affiliation, age, disability, or serious disease. Some examples of hateful imagery include:

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- symbols historically associated with hate groups (e.g., the Nazi swastika);

11	11	- We are committed to providing our users with a welcoming, respectful and safe place to work, learn, play and share their voices.
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13	13	You may not engage in the targeted harassment of someone or encourage others to do so. We consider abusive behavior as an attempt to harass, intimidate, or silence someone else's voice. Accounts that do so may be permanently suspended.
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15	15	You may not promote violence against, threaten, or harass other people on the basis of race, ethnicity, national origin, caste, sexual orientation, gender, gender identity, religious affiliation, age, disability, or serious disease. We reserve the right to consider and add additional categories. You may not use your username, display name or profile information to abuse or threaten anyone. Accounts that do so may be permanently suspended. Moreover, there is no place on Zoom for organizations that promote violence against, threaten, or harass other people on the basis of race, ethnicity, national origin, caste, sexual orientation, gender, gender identity, religious affiliation, age, disability, or serious disease.
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17		### Hateful Conduct Policy
	17	### Hateful conduct policy
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19	19	There is no place for hateful conduct on Zoom. If you engage in hateful conduct, including, for example, posting or sending hateful imagery, making violent threats, targeting others with hateful or abusive speech, including profanity, or encourage anyone else to do those things, you will be blocked from Zoom.
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21	21	- We believe that hateful conduct is conduct that promotes violence against or directly attacks or threatens other people on the basis of race, ethnicity, national origin, caste, sexual orientation, gender, gender identity, religious affiliation, age, disability, or serious disease. We will not allow access to Zoom to those who have used or intend to use it for the purpose of inciting harm towards others on the basis of these categories.
22	22	- We believe that hateful imagery includes logos, symbols, or images whose purpose is to promote hostility and malice against others based on their race, ethnicity, national origin, caste, sexual orientation, gender, gender identity, religious affiliation, age, disability, or serious disease. Some examples of hateful imagery include:
23	23	- symbols historically associated with hate groups (e.g., the Nazi swastika);
25	25	- images altered to include hateful symbols or references to a mass murder that targeted a protected category (e.g., manipulating images of individuals to include yellow Star of David badges, in reference to the Holocaust).
26	26	- We believe violent threats include declarative statements of intent to inflict injuries that would result in death or serious and lasting bodily harm. We also believe that hateful or abusive speech, including the use of profanity to harass or abuse, has no place on Zoom. Please see our [Violent Threats Policy](https://www.zoom.com/en/trust/acceptable-use-guidelines/) for more information.
27	27	- If you are found to have violated this policy, you will be permanently suspended from Zoom. If you believe our finding is wrong, you can submit an appeal.
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29	29	You may not use Zoom to threaten or call for violence, serious physical harm, death, or disease to an individual or group of people. We also prohibit the celebration of any violent act that may inspire others to replicate it or that targets people because of their membership in a protected group. Repeated violations will result in permanent suspension.
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31		### Violent Threats Policy
	31	### Violent threats policy
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33	33	There is no place for violent threats or the glorification of violence on Zoom.
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35	35	- We believe that violent threats include statements of an intent to kill or inflict serious physical harm on a specific person or group of people. We define stating an intent includes statements like "I will", "I'm going to", or "I plan to", as well as conditional statements like "If you do X, I will." Some examples of violent threats include:
36	36	- threatening to kill someone;
37	37	- threatening to sexually assault someone;
49	49	- Unauthorized multi-level marketing businesses;
50	50	- Stolen goods; or
51	51	- Content related to weapons - including firearms, ammunition, and explosives - that takes place outside of a safe and controlled environment. You may not use Zoom for content related to homemade weapons, including bombs, 3D printed guns, etc. You also may not use Zoom to engage with weapons in a way that violates other Acceptable Use Guidelines or Zoom's Terms of Service.
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53	53	Sensitive content is prohibited on Zoom. We define sensitive content as content that depicts or promotes graphic violence, adult content, gratuitous gore, hateful imagery, and child exploitation material. We consider graphic violence to be any form of gory media related to death, serious injury, violence, or surgical procedures. We consider adult content to include pornography and other content intended to cause sexual arousal, and most nudity. We consider child exploitation material to be any content that depicts or promotes sexual abuse or activity involving children. This type of content will not be tolerated on Zoom. Accounts that violate the Sensitive Content Policy may be permanently suspended.
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55		### Sensitive Content Policy
	55	### Sensitive content policy
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57	57	There is no place on Zoom for certain sensitive content, including graphic violence, adult content, gratuitous gore, hateful imagery, and child sexual exploitation material.
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59	59	- We believe graphic violence is media that depicts death, violence, or serious physical injury in graphic detail. Some examples include:
60	60	- violent crimes or accidents;
61	61	- physical fights;
85	85	- If the violation is related to child sexual exploitation material Zoom will make a report to the National Center for Missing and Exploited Children or other entities as required by law. Where warranted, we may make a report to law enforcement.
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87	87	You may not promote or encourage suicide or self-harm. When we receive reports that a person is threatening suicide or self-harm, we may take a number of steps to assist them, such as reaching out to that person and providing resources such as contact information for mental health professionals. If you see any information on Zoom indicating that someone might harm themselves, please let us know as soon as possible by filing [this report](https://zoom.us/trust-form).
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89	89	We prohibit accounts that affiliate with organizations that use or promote violence against civilians to further their causes, either on or off the platform.
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91		### Terrorism and Violent Extremism Policy
	91	### Terrorism and violent extremism policy
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93	93	There is no place for terrorist or violent extremist groups on Zoom, or for those who affiliate with them or promote their activities.
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95	95	- We believe terrorist organizations are those groups subject to national and international terrorism designations.
96	96	- We believe violent extremist groups are those groups that:
97	97	- identify through their stated purpose, publications, or actions as an extremist group; have engaged in, or currently engage in, violence and/or the promotion of violence as a means to further their cause; and

Acceptable Use Guidelines

Full text changes — 20241128_rev01 to 20250202_rev01