WPS Office Privacy Policy

20230402_rev01 · COMPARED WITH 20230202_rev01 · ARCHIVE SNAPSHOT, DATE APPROXIMATE

Full text changes — 20230202_rev01 to 20230402_rev01

11###### Last Updated on December 15, 2022([Archived Versions](https://www.wps.com/privacy-policy-old/))
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33##### 1\. Introduction
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5Your privacy is important to WPS Software Pte. Ltd. and its affiliates ("We" or "WPS" or "WPS Office"), and to protect your privacy we developed a Privacy Policy, which explains how we use any personal data ("**information**") we collect about you. It describes:
5Your privacy is important to WPS Software Pte. Ltd. and its affiliates (We or WPS or WPS Office), and to protect your privacy we developed a Privacy Policy, which explains how we use any personal data ("information") we collect about you. It describes:
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77- Introduction
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89- About us
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911- Revision to this Privacy Policy
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1013- What information we collect about you
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1115- How we use your information
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1217- Collection and use of non-Personal data
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1319- Who we share your information with
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1421- Cross-border transfer of information
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1523- Your rights in relation to our use of your information
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1625- The security and storage of your information
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1727- How long we retain your information
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1829- Our policy towards children
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1931- Links to other sites
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2033- Additional privacy information for EEA/EU residents
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2135- Additional privacy information for California residents
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2237- Contact information
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24We provide this Privacy Policy to help you understand how we collect, use, disclose, transfer, and store your information that we access in order to provide our "Services". When we say Services in this Privacy Policy, we mean our websites located at `http://www.wps.com` and other websites operated by us through which our Services are provided ("**Sites**"), our mobile device applications ("**Apps**"), and our software products available for use via the Apps or via installation on personal computers (collectively, the "**Products**"). This Privacy Policy applies to only those websites, products, services and applications included within the "**Services**" and does not apply to any third-party websites, products, services or applications, even if they are accessible through our Services.
39We provide this Privacy Policy to help you understand how we collect, use, disclose, transfer, and store your information that we access in order to provide our "Services". When we say Services in this Privacy Policy, we mean our websites located at `http://www.wps.com` and other websites operated by us through which our Services are provided ("Sites"), our mobile device applications ("Apps"), and our software products available for use via the Apps or via installation on personal computers (collectively, the "Products"). This Privacy Policy applies to only those websites, products, services and applications included within the "Services" and does not apply to any third-party websites, products, services or applications, even if they are accessible through our Services.
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2641##### 2\. About Us
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2843WPS Office Software is a leading office productivity suite for PC and mobile devices, produced by WPS Office. WPS Office provides the above-mentioned Services to Individuals and Enterprises, accordingly, WPS Office is data controller with respect to Individuals' personal information that we collect and process in connection with the Services; and WPS Office is data processor with respect to Enterprises' personal information that we collect and process in connection with the Services.
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3045##### 3\. Revision to this Privacy Policy
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3247Any information that is collected via our Services is covered by the Privacy Policy in effect at the time such information is collected. We may revise this Privacy Policy from time to time in accordance with the law. If we make any material changes to this Privacy Policy, we will notify you of such changes by posting them on our websites or by sending you emails or other notifications, and we will update the Last Updated Date above to indicate when such changes became effective.
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3449##### 4\. What Information We Collect about You
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36(1) Basic Subscription Information. If you create an account ("**Account**" or "**WPS ID**") in connection with your use of any of the Services, either through our Sites or when you download and install our Apps and Products, we'll collect certain information about you, such as your name, email address, postal address. If you create an Account using your login credentials from one of your accounts with third-party social networking services such as Google, Facebook, Microsoft, Dropbox or Twitter (each, an "**SNS Account**"), we'll be able to access and collect your name and email address and other information that your privacy settings on the SNS Account permit us to access. If you create an Account, we may also collect other non-personal data information (e.g., virtual device identifier).
51(1) Basic Subscription Information. If you create an account ("Account" or "WPS ID") in connection with your use of any of the Services, either through our Sites or when you download and install our Apps and Products, we'll collect certain information about you, such as your name, email address, postal address. If you create an Account using your login credentials from one of your accounts with third-party social networking services such as Google, Facebook, Microsoft, Dropbox or Twitter (each, an "SNS Account"), we'll be able to access and collect your name and email address and other information that your privacy settings on the SNS Account permit us to access. If you create an Account, we may also collect other non-personal data information (e.g., virtual device identifier).
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3853(2) Information Collected Using Cookies and Other Web Technologies. Like many website owners and operators, we use automated data collection tools such as Cookies and Web Beacons to collect certain information.
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401. A. "**Cookies**" are small text files that are placed on your hard drive by a Web server when you access our Services. We may use both session Cookies and persistent Cookies to identify that you've logged in to the Services and to tell us how and when you interact with our Services. We may also use Cookies to monitor aggregate usage and Web traffic routing on our Services, and to customize and improve our Services. Unlike persistent Cookies, session Cookies are deleted when you log off from the Services and close your browser. Although most browsers automatically accept Cookies, you can change your browser options to stop automatically accepting Cookies or to prompt you before accepting Cookies. Please note, however, that if you don't accept Cookies, you may not be able to access all portions or features of the Services. Some third-party services providers that we engage (including third-party advertisers) may also place their own Cookies on your hard drive on the basis of related arrangement. Please note that this Privacy Policy covers only our use of Cookies but not use of Cookies by such third parties.
551. A. "Cookies" are small text files that are placed on your hard drive by a Web server when you access our Services. We may use both session Cookies and persistent Cookies to identify that you've logged in to the Services and to tell us how and when you interact with our Services. We may also use Cookies to monitor aggregate usage and Web traffic routing on our Services, and to customize and improve our Services. Unlike persistent Cookies, session Cookies are deleted when you log off from the Services and close your browser. Although most browsers automatically accept Cookies, you can change your browser options to stop automatically accepting Cookies or to prompt you before accepting Cookies. Please note, however, that if you don't accept Cookies, you may not be able to access all portions or features of the Services. Some third-party services providers that we engage (including third-party advertisers) may also place their own Cookies on your hard drive on the basis of related arrangement. Please note that this Privacy Policy covers only our use of Cookies but not use of Cookies by such third parties.
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422. B. "**Web Beacons**" (also known as Web bugs, pixel tags or clear GIFs) are tiny graphics with a unique identifier that may be included on our Services for several purposes, including to deliver or communicate with Cookies, to track and measure the performance of our Services, to monitor how many visitors view our Services, and to monitor the effectiveness of our advertising. Unlike Cookies which are stored on the user's hard drive, Web Beacons are typically embedded invisibly on Web pages (or in an e-mail).
572. B. "Web Beacons" (also known as Web bugs, pixel tags or clear GIFs) are tiny graphics with a unique identifier that may be included on our Services for several purposes, including to deliver or communicate with Cookies, to track and measure the performance of our Services, to monitor how many visitors view our Services, and to monitor the effectiveness of our advertising. Unlike Cookies which are stored on the user's hard drive, Web Beacons are typically embedded invisibly on Web pages (or in an e-mail).
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443. C. At the same time, our Services may include **third-party tracking tools** without limitation to individual cookies, APIs (application programming interface) and SDKs (software development kit) to collect and analyze technical data from you. WPS or aforementioned third-party services providers collect such data not to identify any specific individuality or personality of yours but to understand how you access and use the Services at general manner. Such data helps us provide the Services for you, learn how the Services are used, and make the Services more useful to you. The technical data collected by WPS and the aforementioned third-party services providers may include:
593. C. At the same time, our Services may include third-party tracking tools without limitation to individual cookies, APIs (application programming interface) and SDKs (software development kit) to collect and analyze technical data from you. WPS or aforementioned third-party services providers collect such data not to identify any specific individuality or personality of yours but to understand how you access and use the Services at general manner. Such data helps us provide the Services for you, learn how the Services are used, and make the Services more useful to you. The technical data collected by WPS and the aforementioned third-party services providers may include:
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46 - Your devices or software data, such as your Internet Protocol ("**IP**") address, device identifier, region and language settings, Network provider, network settings and status, operating system, device storage, Android ID, Mobile advertising identifiers, such as iOS IDFAs and Android Advertising IDs (collectively, "Mobile IDs"), User Agent and HDID, browser or Apps that you have installed, mobile websites that you have interacted with, and how you interact with them, including whether and how you interact with ads (including time-stamp information);
47 - Your operation data, such as the aggregate number of time, frequency and activity of your use of our Services, and when you use contact management functions or interact with other persons or institutions through our Services, we may collect data relating to your contacts and your relationship with such contacts, we may also collect Information about ads served, viewed, or clicked on, such as the type of ad, where the ad was served, whether you clicked on it, and whether you visited the advertiser's website or downloaded the advertiser's app;
48 - The metadata shared by you, such as shooting, uploaded sharing photos or videos, as well as exact date, time, place, and other data stored when using our Services.
61- Your devices or software data, such as your Internet Protocol ("IP") address, device identifier, region and language settings, Network provider, network settings and status, operating system, device storage, Android ID, Mobile advertising identifiers, such as iOS IDFAs and Android Advertising IDs (collectively, "Mobile IDs"), User Agent and HDID, browser or Apps that you have installed, mobile websites that you have interacted with, and how you interact with them, including whether and how you interact with ads (including time-stamp information);
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50(3) Information Related to Use of the Services. Our servers automatically record certain data about how a person uses our Services ("**Log Data**"), including that of both Account holders and non-Account holders (either, a "**User**"). Log Data may include certain data such as a User's IP address, browser type, operating system, the pages or features of our Services to which a User browsed and the time spent on those pages or features, search terms, the links on our Services that a User clicked on and other statistics. We use Log Data to administer the Services and we analyze (and may engage third parties to analyze) Log Data to improve, customize and enhance our Services by expanding and tailoring features and functionalities of our Services to our Users' needs and preferences. We may use a person's IP address to generate aggregate, non-identifying data about where our Services are used. In addition, for the aforementioned purposes and providing better access to and experience of our Services for you, we may allow certain third parties to collect and use your information.
63- Your operation data, such as the aggregate number of time, frequency and activity of your use of our Services, and when you use contact management functions or interact with other persons or institutions through our Services, we may collect data relating to your contacts and your relationship with such contacts, we may also collect Information about ads served, viewed, or clicked on, such as the type of ad, where the ad was served, whether you clicked on it, and whether you visited the advertiser's website or downloaded the advertiser's app;
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65- The metadata shared by you, such as shooting, uploaded sharing photos or videos, as well as exact date, time, place, and other data stored when using our Services.
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67(3) Information Related to Use of the Services. Our servers automatically record certain data about how a person uses our Services ("Log Data"), including that of both Account holders and non-Account holders (either, a "User"). Log Data may include certain data such as a User's IP address, browser type, operating system, the pages or features of our Services to which a User browsed and the time spent on those pages or features, search terms, the links on our Services that a User clicked on and other statistics. We use Log Data to administer the Services and we analyze (and may engage third parties to analyze) Log Data to improve, customize and enhance our Services by expanding and tailoring features and functionalities of our Services to our Users' needs and preferences. We may use a person's IP address to generate aggregate, non-identifying data about where our Services are used. In addition, for the aforementioned purposes and providing better access to and experience of our Services for you, we may allow certain third parties to collect and use your information.
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5269(4) Information Sent by Your Mobile Device. We may collect certain data sent by your mobile device when you use our Services, such as a device identifier, the number and type of your devices you use to connect to the Service, user settings, device storage, Android ID, Mobile advertising identifiers, such as iOS IDFAs and Android Advertising IDs (collectively, "Mobile IDs"), HDID and the operating system of your devices (e.g., iOS, Android etc.), as well as data relating to your use of our Services.
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5471(5) Location Data. When you use our Services, our third-party services providers (such as Google Analytics, Firebase, Facebook Analytics, Flurry etc.) may collect and provide us with your location data by converting your IP address into a rough geo-location. We may use such location data to improve and personalize our Services for you.
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5673(6) Information Received from Our Partners and Other Third Parties. We also may link your subscription information with the data information we receive from our partners or other third parties (such as Google Analytics, Firebase, Facebook Analytics, Flurry etc.) to help smoothly facilitate our Services for you, to better understand your needs and to provide you with better Services experience. WPS Office For Windows & Android (App's) use and transfer to any other app of information received from Google APIs will adhere to [Google API Services User Data Policy](https://developers.google.com/terms/api-services-user-data-policy), including the Limited Use requirements.
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94111(5) Information Required by Law. We cooperate with government and law enforcement officials or private parties to enforce and comply with the law. We may disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate: (i) to respond to claims, legal process (including subpoenas); (ii) to protect our property, rights and safety and the property, rights and safety of a third party or the public in general as required or permitted by law; and (iii) to stop any activity that we consider illegal, unethical or legally actionable. However, we may push back when a legal request appears to be overly broad or does not follow the correct process.
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96113(6) Other Data Shared with Third Parties. We may share aggregated data and non-personal data with third parties for industry research and analysis, demographic profiling and other similar purposes.
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98115##### 8\. Cross-border Transfer of Information
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100Since we are a global company, it may be necessary for us to transfer your information to any third party affiliated to us or with whom we have a cooperative relationship, and such information may be maintained on computers and/or other servers located outside of your state, province, country or other governmental jurisdiction in whole or in part. ("**Cross-border transfer of information**").
117Since we are a global company, it may be necessary for us to transfer your information to any third party affiliated to us or with whom we have a cooperative relationship, and such information may be maintained on computers and/or other servers located outside of your state, province, country or other governmental jurisdiction in whole or in part. ("Cross-border transfer of information").
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102119Please note that where necessary to deliver the services, we will transfer personal information to countries/territories outside your countries/territories and they may not provide an adequate level of protection to your personal information, however, we have taken appropriate safeguards to require that your personal information will remain protected in accordance with this Privacy Policy.
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104121If you want to know more about such Cross-border Transmissions of Information, please send your e-mail to [privacy@wps.com](mailto:privacy@wps.com). We will duly handle your response but please note that our Services may not be available to you if you refuse cross-border transfer of information.
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106123##### 9\. Your Rights in relation to Our Use of Your Information
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132149(5) Complaints. In addition, you have the right to file a complaint with a data protection authority on our collecting and processing of your information. Please see this directory for more details with regard to the local data protection authorities. (`https://edpb.europa.eu/about-edpb/board/members_en`)
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134151You can exercise your right to access, update and delete your information:
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136153- in the settings of your Apps, or
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137155- in the settings of your Products, or
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138157- you could contact us at [privacy@wps.com](mailto:privacy@wps.com) and we will assist you to exercise your right.
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140159We may provide other rights for residents of some countries/territories subject to the locally applicable data protection law. We respect and constantly take multiple practices to protect your information no matter where you live.
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142161If you have any questions about these rights or you would like exercise any of them, please contact us by sending an email to [privacy@wps.com](mailto:privacy@wps.com). Additional details of how to get in touch are set out below.
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144163##### 10\. The Security and Storage of Your Information
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146165We take all reasonable administrative, physical and electronic measures to protect the information that we collect from or about you from unauthorized access, improper use or disclosure, unauthorized modification and unlawful destruction or accidental loss. We work hard to protect you and WPS from unauthorized access, alteration, disclosure, or destruction of information we hold, including: (i) we use encryption to keep your data private while in transit; (ii) we offer security features, like 2 Step Verification to help you protect your account; (iii) we restrict access to personal information to WPS employees, contractors, and agents who need that information in order to process it. Anyone with this access is subject to contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations. However, please note that no transmission over the Internet is completely secure or error-free, and that the information security policies, rules and technical measures utilized and maintained by us may be subject to compromise.
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148When you use our Services on your computing and mobile devices ("**Devices**"), such as by using one of our downloadable applications, some of your data will be stored locally on such Devices.
167When you use our Services on your computing and mobile devices ("Devices"), such as by using one of our downloadable applications, some of your data will be stored locally on such Devices.
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150169When you sync your Devices with our Service, such data will be replicated on servers maintained in the United States, Singapore, India, Paris,Japan or Russia. This means that if you store your information in or submit data to our Sites, Apps or Products, your information will be transmitted, hosted, and accessed in any of these countries and/or districts based on your location.
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152171Data privacy laws or regulations in your home country may differ from those in the places where you are located. We will collect, store, and use your information in accordance with this Privacy Policy and applicable laws, wherever it is processed.
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154173##### 11\. How Long We Retain Your Information
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1942131. A. Right to Object. You have the right to object to the processing of your information. If you object, we will no longer process your information unless we can prove compelling legitimate reasons for the processing that outweigh your interests, rights and freedoms, or the processing serves to assert, exercise or defend legal claims on our part.
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1962152. B. Right to Restriction of Processing. You have the right to request us to process your information only to a restricted extent under the following conditions:
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198217- the accuracy of your information is contested;
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199219- you request limited processing instead of deletion under the conditions of a justified right of erasure;
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200221- the data is no longer required for the purposes pursued by us, but you need the information to assert, exercise or defend legal claims; or
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201223- the success of an objection is still disputed.
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2032254. C. Right to Data Portability. You have the right to receive from us information concerning you, which you have provided to us, in a structured, commonly used and machine-readable format, as well as the right to request us to forward this information to another controller under the following conditions:
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205227- the processing is based on consent or the contract, or
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206229- the processing is carried out by automated means.
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208231##### 15\. Additional Privacy Information for California Residents
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210233In this section, we provide additional information to California residents, as required under California privacy laws, including the California Consumer Privacy Act ("CCPA"). This section does not apply to publicly available information lawfully made available by state or federal government records, deidentified information, aggregate consumer information, or other personal information that is exempt under the CCPA (such as information covered by the Health Insurance Portability and Accountability Act).
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