WPS Office Privacy Policy
20150614_rev01 · COMPARED WITH 20140609_rev01 · ARCHIVE SNAPSHOT, DATE APPROXIMATE
Full text changes — 20140609_rev01 to 20150614_rev01
| 1 | We take our customers' privacy very seriously, and go to great lengths to protect any details you provide to us. | |
| 1 | **Kingsoft Office Software, Inc.** | |
| 2 | **Privacy Policy** | |
| 2 | 3 | |
| 3 | Kingsoft Office's Customer Privacy Policy explains why we collect information about our customers, what information is collected when you interact with Kingsoft-by visiting our website, purchasing our products/services or by contacting our customer inquiries- and how that information will be used. We believe your your privacy is our priority, and we will do our best to protect it and respect it. Please take a moment to read over our privacy policy and learn more about our data practices. | |
| 4 | Last Updated: April 28, 2015 | |
| 4 | 5 | |
| 5 | **Why do we collect personal information?** | |
| 6 | Protecting your privacy is really important to us. With this in mind, we're providing this Privacy Policy to explain our practices regarding the collection, use and disclosure of information that we receive through our Services. When we say "Services" in this Privacy Policy, we mean our website located at [www.wps.com](http://www.wps.com/) (the "**Site**"), our mobile device applications (the "Apps"), and our WPS Office suite of software products available for use via the Apps or via installation on windows personal computers (collectively, the "**Products**"). This Privacy Policy applies to only those websites, products, services and applications included within the "Services" and does not apply to any third-party websites, products, services or applications, even if they are accessible through our Services. | |
| 6 | 7 | |
| 7 | We collect information about our customers in order to provide higher levels of customer service for our users and to properly deliver our software licenses. By collecting information, we are able to let you know about products and services that may interest you, and as well as keep you updated with about new releases, special offers, product updates and upcoming events. | |
| 8 | **Revisions to this Privacy Policy** | |
| 8 | 9 | |
| 9 | **What information will we collect from you and how will it be used?** | |
| 10 | Any information that is collected via our Services is covered by the Privacy Policy in effect at the time such information is collected. We may revise this Privacy Policy from time to time. If we make any material changes to this Privacy Policy, we'll notify you of those changes by posting them on the Services or by sending you an email or other notification, and we'll update the "Last Updated Date" above to indicate when those changes will become effective. | |
| 10 | 11 | |
| 11 | Information collected from Kingsoft Office customers includes: names, mailing addresses, email addresses, contact preferences, credit/debit card information and the details of the Kingsoft products owned by the customer, such as: Kingsoft Office serial number, date of purchase and any previous customer service issues. This information is used for a number of purposes: | |
| 12 | **Collection and Use of Information** | |
| 12 | 13 | |
| 13 | - When responding to customer inquiries - having background information about our customers helps our staff assist you more efficiently. | |
| 14 | - In situations involving downloading software updates, participating in online surveys, registering for seminars, registering to purchase products, or discussing a service issue, customer account information is necessary. | |
| 15 | - For market research- this helps us to understand our customers better, enabling us to improve our products and services by accounting for such things as occupation and computing habits. | |
| 16 | - Personal information may be used in order to provide requested products or to conduct audits, analysis and research. | |
| 17 | - Website improvement - we collect data on how customers interact with our website. | |
| 14 | **Information Collected or Received from You** | |
| 18 | 15 | |
| 19 | **When and where do we disclose personal information?** | |
| 16 | Our primary goals in collecting information are to provide and improve our Services, to administer your use of the Services, and to enable you to enjoy and easily navigate our Services. | |
| 20 | 17 | |
| 21 | At Kingsoft office we value our relationships with our customers and therefore promise to you that we will never sell or rent your personal information to third party marketers. Within the Kingsoft Office organization, personal information may be shared with legal entities in order to establish how to develop superior services for our customers. Measures are taken however, to ensure that this data is handled sensitively, in accordance with Kingsoft's Customer Privacy Policy. Externally, Kingsoft Office has working relationships with companies who provide products and services to our customers on our behalf. It is therefore sometimes necessary to provide these companies with information about our customers so that they can: | |
| 18 | Account Information. If you create an account in connection with your use of any of the Services ("**Account**"), either through our Site or when you setup and register one of our Products, we'll collect certain information that can be used to identify you, such as your name, email address, postal address, phone number and credit card information ("**PII**"). If you create an Account using your login credentials from one of your accounts with certain third-party social networking services such as Facebook or Twitter (each, an "**SNS Account**"), we'll be able to access and collect your name and email address and other PII that your privacy settings on the SNS Account permit us to access. If you create an Account, we may also collect other information that is not considered PII because it cannot be used by itself to identify you. | |
| 22 | 19 | |
| 23 | - Deliver quality products and services to you | |
| 24 | - Complete customer transactions | |
| 25 | - Extend customer credit | |
| 26 | - Provide high standards of customer service | |
| 27 | - Manage and enhance our collection of customer information | |
| 28 | - Provide higher levels of customer service | |
| 29 | - Assess customers' interest in specific products and services | |
| 30 | - Conduct market research and measure customer satisfaction levels | |
| 20 | Information Collected Using Cookies and other Web Technologies. Like many website owners and operators, we use automated data collection tools such as Cookies and Web Beacons to collect certain information. | |
| 31 | 21 | |
| 32 | Any Companies that who have access to our customer data are bound by Kingsoft's Customer Privacy Policy as well to protect your data; in the case of exceptions, you will be notified at the upon collection. | |
| 22 | "**Cookies**" are small text files that are placed on your hard drive by a Web server when you access our Services. We may use both session Cookies and persistent Cookies to identify that you've logged in to the Services and to tell us how and when you interact with our Services. We may also use Cookies to monitor aggregate usage and web traffic routing on our Services and to customize and improve our Services. Unlike persistent Cookies, session Cookies are deleted when you log off from the Services and close your browser. Although most browsers automatically accept Cookies, you can change your browser options to stop automatically accepting Cookies or to prompt you before accepting Cookies. Please note, however, that if you don't accept Cookies, you may not be able to access all portions or features of the Services. Some third-party services providers that we engage (including third-party advertisers) may also place their own Cookies on your hard drive. Note that this Privacy Policy covers only our use of Cookies and does not include use of Cookies by such third parties. | |
| 33 | 23 | |
| 34 | Furthermore, Kingsoft is duty-bound to release customer information if it is in the interests of national security, enforcement of the law or other issues of public importance. Kingsoft is also required by law or litigation to disclose private information if it is deemed necessary. | |
| 24 | "**Web Beacons**" (also known as Web bugs, pixel tags or clear GIFs) are tiny graphics with a unique identifier that may be included on our Services for several purposes, including to deliver or communicate with Cookies, to track and measure the performance of our Services, to monitor how many visitors view our Services, and to monitor the effectiveness of our advertising. Unlike Cookies, which are stored on the user's hard drive, Web Beacons are typically embedded invisibly on web pages (or in an e-mail). | |
| 35 | 25 | |
| 36 | **How do we protect your private information?** | |
| 26 | Information Related to Use of the Services. Our servers automatically record certain information about how a person uses our Services (we refer to this information as "**Log Data**"), including both Account holders and non-Account holders (either, a "**User**"). Log Data may include information such as a User's Internet Protocol (IP) address, browser type, operating system, the web page that a User was visiting before accessing our Services, the pages or features of our Services to which a User browsed and the time spent on those pages or features, search terms, the links on our Services that a User clicked on and other statistics. We use Log Data to administer the Services and we analyze (and may engage third parties to analyze) Log Data to improve, customize and enhance our Services by expanding their features and functionality and tailoring them to our Users' needs and preferences. We may use a person's IP address to generate aggregate, non-identifying information about how our Services are used. | |
| 37 | 27 | |
| 38 | Kingsoft office takes a number of precautions to ensure that your data cannot be lost, stolen, misused, subjected to unauthorized access, disclosed, changed or destroyed. These measures include: Administrative, Technical, Physical. | |
| 28 | Information Sent by Your Mobile Device. We may collect certain information that your mobile device sends when you use our Services, like a device identifier, user settings and the operating system of your device, as well as information about your use of our Services | |
| 39 | 29 | |
| 40 | When purchasing products or services from us, a secure server is used that is hosted by Paypal, SWREG and other third party payment processors. All of the data, including names, addresses, credit/debit card numbers, expiration dates, etc, is encrypted before being sent to Kingsoft. Encryption is difficult to decode and prevents your payment details being stolen and misused. | |
| 30 | Location Information. When you use our Services, our third party services providers (such as Google Analytics) may collect and provide us with information about your location by converting your IP address into a rough geo-location. We may use this location information to improve and personalize our Services for you. | |
| 41 | 31 | |
| 42 | There are also a number of ways that you, the user, can protect yourself from malicious attacks online. Always use a secure web browser and try to change your passwords regularly, ideally mixing numbers and letters together. | |
| 32 | **Information that We Share with Third Parties** | |
| 43 | 33 | |
| 44 | **Kingsoft Office's Policy Regarding Malware** | |
| 34 | We will not share any PII that we have collected from or regarding you except as described below: | |
| 45 | 35 | |
| 46 | Kingsoft is firmly against all kinds of malware, and it is our promise that no piece of Kingsoft software will intentionally compromise a user's security or privacy. All Kingsoft software can be manually uninstalled from devices easily, through a designated uninstall utility. All of Kingsoft's software has passed vigorous Kaspersky and Rising anti-virus/malware tests before being released to the public. This means that no Kingsoft software will have features similar to the features of malware; reinstallers are not employed, information that would allow someone to personally identify a user is not collected, and they will not contain any hidden third party applications such as spyware, malware, adware, viruses, worms, Trojan's, etc. Overall, Kingsoft software will not jeopardize any customer's privacy or security. | |
| 36 | Information Shared with Our Services Providers. We may engage third-party services providers to work with us to administer and provide the Services. For example, we work with third party service providers to assist with credit card processing services. These third-party services providers have access to your PII for the purpose of performing services on our behalf_._ | |
| 47 | 37 | |
| 48 | **Kingsoft Office's Commitment to Privacy** | |
| 38 | Information Shared with Third Parties. We may share aggregated information and non-identifying information with third parties for industry research and analysis, demographic profiling and other similar purposes. | |
| 49 | 39 | |
| 50 | The Kingsoft Customer Privacy Policy is communicated to all employees and a number of privacy safeguards are strictly enforced throughout the company in order to protect our users' personal data. | |
| 40 | Information Disclosed in Connection with Business Transactions. Information that we collect from our users, including PII, is considered to be a business asset. Thus, if we are acquired by a third party as a result of a transaction such as a merger, acquisition or asset sale or if our assets are acquired by a third party in the event we go out of business or enter bankruptcy, some or all of our assets, including your PII, may be disclosed or transferred to a third party acquirer in connection with the transaction. | |
| 51 | 41 | |
| 52 | **International Users** | |
| 42 | Information Disclosed for Our Protection and the Protection of Others. We cooperate with government and law enforcement officials or private parties to enforce and comply with the law. We may disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate: (i) to respond to claims, legal process (including subpoenas); (ii) to protect our property, rights and safety and the property, rights and safety of a third party or the public in general; and (iii) to stop any activity that we consider illegal, unethical or legally actionable activity. | |
| 53 | 43 | |
| 54 | The Kingsoft Customer Privacy Policy is under the safe harbour framework established by the US Department of Commerce, concerning the gathering, usage and storing of personal data collected from the EU. | |
| 44 | **Your Choices** | |
| 55 | 45 | |
| 56 | Links to other companies can be found on the Kingsoft website. Kingsoft would like to state that we are not responsible or accountable for the privacy policies of those websites although we would actively encourage the individual user to examine those privacy policies before providing personal information about themselves. | |
| 46 | We offer you choices regarding the collection, use and sharing of your PII and we'll respect the choices you make. Please note that if you decide not to provide us with the PII that we request, you may not be able to access all of the features of the Services. | |
| 47 | ||
| 48 | Opt-Out. We may periodically send you free newsletters and e-mails that directly promote our Services. When you receive such promotional communications from us, you will have the opportunity to "opt-out" (either through your Account or by following the unsubscribe instructions provided in the e-mail you receive). We do need to send you certain communications regarding the Services and you will not be able to opt out of those communications - e.g., communications regarding updates to this Privacy Policy or information about billing. | |
| 49 | ||
| 50 | Modifying Your Information. You can access and modify the PII associated with your Account by \[sending an email to privacy@wps.com or through the settings feature on your Account profile (if and when available)\]. If you want us to delete your PII and your Account, please contact us at privacy@wps.com with your request. We'll take steps to delete your information as soon we can, but some information may remain in archived/backup copies for our records or as otherwise required by law. | |
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| 52 | **Responding to Do Not Track Signals** | |
| 53 | ||
| 54 | Our Site does not have the capability to respond to "Do Not Track" signals received from various web browsers. We use third party service providers like Google Analytics and Adjust for tracking purposes. You can read more about how Google uses your information via Google Analytics here - [www.google.com/policies/privacy/partners/](http://www.google.com/policies/privacy/partners/). | |
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| 56 | **The Security of Your Information** | |
| 57 | ||
| 58 | We take reasonable administrative, physical and electronic measures designed to protect the information that we collect from or about you (including your PII) from unauthorized access, use or disclosure. Please be aware, however, that no method of transmitting information over the Internet or storing information is completely secure. Accordingly, we cannot guarantee the absolute security of any information. | |
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| 60 | **Links to Other Sites** | |
| 61 | ||
| 62 | Our Services may contain links to websites and services that are owned or operated by third parties (each, a "**Third-party Service**"). Any information that you provide on or to a Third-party Service or that is collected by a Third-party Service is provided directly to the owner or operator of the Third-party Service and is subject to the owner's or operator's privacy policy. We're not responsible for the content, privacy or security practices and policies of any Third-party Service. To protect your information we recommend that you carefully review the privacy policies of all Third-party Services that you access. | |
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| 64 | **International Transfer** | |
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| 66 | Your PII may be transferred to, and maintained on, computers located outside of your state, province, country or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. | |
| 67 | ||
| 68 | **Our Policy Toward Children** | |
| 69 | ||
| 70 | Our Services are not directed to children under 13 and we do not knowingly collect PII from children under 13. If we learn that we have collected PII of a child under 13 we will take steps to delete such information from our files as soon as possible. | |
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| 72 | **Questions?** | |
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| 74 | Please contact us at privacy@wps.com if you have any questions about our Privacy Policy. |