WP Engine Privacy Policy changes — 20170202_rev01

51

We will not rent or sell personal data to anyone other than in conjunction with the sale of our business. Other than described in this Privacy Policy, we disclose personal data only when required to do so by law, such as to comply with a subpoena or other legal process. When we believe in good faith that disclosure is reasonably necessary to (i) protect our property or other rights, protect the property or other rights of third parties, or protect the public at large; (ii) investigate fraud; or (iii) respond to a government request.

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If you are our customer, we will occasionally send you emails to tell you about new features, solicit your feedback, or keep you up to date with what is going on at WP Engine. If you send us a request (for example, via a support email or one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. We own all such feedback.

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### CHANGING INFORMATION

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Upon request, we will provide you with details regarding whether we hold any of your personal information. If you would like to change information that we maintain about you, you may log into your account and change it. If you would like to change information that you are unable to access, you may contact us at [\[email protected\]](https://wpengine.com/cdn-cgi/l/email-protection) or through our user portal for assistance in making your requested changes. Information covered by this Privacy Policy may be deleted upon your request, provided that such deletion may impact our ability to provide you with the use of our Services. Also, you may request that we update or correct your personal data by contacting us at [\[email protected\]](https://wpengine.com/cdn-cgi/l/email-protection) or by writing us at: WP Engine, Inc. ATTN: General Counsel, 504 Lavaca St., Suite 1000, Austin, Texas 78701. We will respond to your request within a reasonable timeframe.

57

Upon request, we will provide you with details regarding whether we hold any of your personal information. If you would like to change information that we maintain about you, you may log into your account and change it. If you would like to change information that you are unable to access, you may contact us at legalrequest@wpengine.com or through our user portal for assistance in making your requested changes. Information covered by this Privacy Policy may be deleted upon your request, provided that such deletion may impact our ability to provide you with the use of our Services. Also, you may request that we update or correct your personal data by contacting us at legalrequest@wpengine.com or by writing us at: WP Engine, Inc. ATTN: General Counsel, 504 Lavaca St., Suite 1000, Austin, Texas 78701. We will respond to your request within a reasonable timeframe.

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We acknowledge that you have the right to access your personal information, but - with respect to the data that we collect at the direction of our customers - we have no direct relationship with the individuals whose personal data we process. An individual who seeks to access, correct, amend, or delete inaccurate data maintained by one of our customers should direct their query to that customer acting as the data controller.

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We may keep your personal information and the data we process on your behalf as covered by this Privacy Policy for as long as needed to provide the Services to you or for a period of twelve months from the date you terminate your relationship with us. Additionally, we will retain this information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

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### E-MAIL OPT-OUT

51	51	We will not rent or sell personal data to anyone other than in conjunction with the sale of our business. Other than described in this Privacy Policy, we disclose personal data only when required to do so by law, such as to comply with a subpoena or other legal process. When we believe in good faith that disclosure is reasonably necessary to (i) protect our property or other rights, protect the property or other rights of third parties, or protect the public at large; (ii) investigate fraud; or (iii) respond to a government request.
52	52
53	53	If you are our customer, we will occasionally send you emails to tell you about new features, solicit your feedback, or keep you up to date with what is going on at WP Engine. If you send us a request (for example, via a support email or one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. We own all such feedback.
54	54
55	55	### CHANGING INFORMATION
56	56
57		Upon request, we will provide you with details regarding whether we hold any of your personal information. If you would like to change information that we maintain about you, you may log into your account and change it. If you would like to change information that you are unable to access, you may contact us at [\[email protected\]](https://wpengine.com/cdn-cgi/l/email-protection) or through our user portal for assistance in making your requested changes. Information covered by this Privacy Policy may be deleted upon your request, provided that such deletion may impact our ability to provide you with the use of our Services. Also, you may request that we update or correct your personal data by contacting us at [\[email protected\]](https://wpengine.com/cdn-cgi/l/email-protection) or by writing us at: WP Engine, Inc. ATTN: General Counsel, 504 Lavaca St., Suite 1000, Austin, Texas 78701. We will respond to your request within a reasonable timeframe.
	57	Upon request, we will provide you with details regarding whether we hold any of your personal information. If you would like to change information that we maintain about you, you may log into your account and change it. If you would like to change information that you are unable to access, you may contact us at legalrequest@wpengine.com or through our user portal for assistance in making your requested changes. Information covered by this Privacy Policy may be deleted upon your request, provided that such deletion may impact our ability to provide you with the use of our Services. Also, you may request that we update or correct your personal data by contacting us at legalrequest@wpengine.com or by writing us at: WP Engine, Inc. ATTN: General Counsel, 504 Lavaca St., Suite 1000, Austin, Texas 78701. We will respond to your request within a reasonable timeframe.
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59	59	We acknowledge that you have the right to access your personal information, but - with respect to the data that we collect at the direction of our customers - we have no direct relationship with the individuals whose personal data we process. An individual who seeks to access, correct, amend, or delete inaccurate data maintained by one of our customers should direct their query to that customer acting as the data controller.
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61	61	We may keep your personal information and the data we process on your behalf as covered by this Privacy Policy for as long as needed to provide the Services to you or for a period of twelve months from the date you terminate your relationship with us. Additionally, we will retain this information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
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63	63	### E-MAIL OPT-OUT
73	73	Although most changes are likely to be minor, we may change this Privacy Policy from time to time in our sole discretion. We encourage you to frequently check this page for any changes to our Privacy Policy. If we make a change to this Privacy Policy, we will notify you by e-mail (sent to the e-mail address specified in your account, if applicable) or by means of a notice on our Site prior to the change becoming effective. All such changes are effective at the time set out in our notice. If you disagree with such a change, you may discontinue use of the Services or Site.
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75	75	### APPROPRIATE PROCEDURES
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77	77	We have put in place reasonable measures and appropriate procedures for implementing these policies and for safeguarding the information we collect from you. However, we cannot guarantee that personal data we collect will never be disclosed in a manner inconsistent with this Privacy Policy.
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79		We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once it is received. If you have any questions about the security of your personal information, you can contact us at [\[email protected\]](https://wpengine.com/cdn-cgi/l/email-protection)
	79	We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once it is received. If you have any questions about the security of your personal information, you can contact us at legalrequest@wpengine.com.
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81	81	### DMCA WEBSITE NOTICE
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83	83	If you believe that one of our customers is infringing your copyright on a site hosted by WP Engine, please send a written notice to:
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85	85	Legal
86	86	ATTN: General Counsel
87	87	WP Engine, Inc.
88	88	504 Lavaca, Suite 1000
89	89	Austin, TX 78701
90		[\[email protected\]](https://wpengine.com/cdn-cgi/l/email-protection#94f5f6e1e7f1d4e3e4f1faf3fdfaf1baf7fbf9)
	90	[abuse@wpengine.com](mailto:abuse@wpengine.com)
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92	92	Section 512(c) of the DMCA requires that a notice include all of the following in order to be valid:
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94	94	- A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
95	95	- Identification of the copyrighted work claimed to have been infringed, or if multiple copyrighted works at a single site are covered by a single notification, a representative list of such works at that site;
96	96	- Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit WP Engine to locate the material;

Privacy Policy

Full text changes — 20170119_rev01 to 20170202_rev01