Wix.com Privacy Policy

DATED 2020-12-16 · VERSION 20210501_rev01 · COMPARED WITH 20210201_rev01 · ARCHIVE SNAPSHOT

Full text changes — 20210201_rev01 to 20210501_rev01

COLOUR MARKS THE SEVERITY OF A FLAGGED CLAUSE · + AND − MARK ADDED AND REMOVED

1	1	## Wix.com Privacy Policy
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3	3	Effective from December 16, 2020
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5		Welcome to Wix.com's Privacy Policy!
	5	Welcome to Wix.com's Privacy Policy
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7		## 1\. Please read carefully!
	7	## 1\. Please read carefully
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9	9	Wix.com cares deeply about the privacy of its visitors and users. To that end, this Privacy Policy ("Privacy Policy") describes how Wix.com Ltd., together with its affiliated companies worldwide ("Wix", "we", "our", or "us"), collect, use, and share your Personal Information, as well as an explanation of the data rights you may have in that Personal Information. This Privacy Policy applies to all Wix users, including unregistered visitors, registered users, and premium users (collectively, "Users", "you", or "your"), and to all Wix services, including our websites (including and any of its subdomains, the "Website"), web applications ("Wix Apps"), mobile applications ("Mobile Apps"), and related services (collectively, the "Services"). This Privacy Policy is not intended to override the terms of any contract you have with us, nor any rights you may have under other applicable data privacy laws.
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11	11	Prior to accessing or using our Services, please read this policy and make sure you fully understand our practices in relation to your Personal Information. If you read and fully understand this Privacy Policy, and remain opposed to our practices, you must immediately leave and discontinue all use of any of our Services. If you have any questions or concerns regarding this policy, please contact us at privacy@wix.com.
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13	13	#### #ItsThatEasy
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15	15	This policy describes our privacy practices - what Personal Information we collect about our Users, what we do with it, how we share it, and your rights regarding that Personal Information.
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17	17	By accessing or using any of our Services, you acknowledge that you have read this Privacy Policy.
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19		## 2. What Personal Information do we collect
	19	## 2\. What 'Personal Information' do we collect?
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21		###### 2.1. User Information:
	21	###### 2.1. User information:
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23	23	To provide you the Services, we must collect Personal Information relating to an identified or identifiable natural person ("Personal Information"). We collect Personal Information you provide us, from your use of the Services, and from other sources. Here are the types of Personal Information we collect about you:
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25	25	1. Information you provide us. When you register for our Services, purchase and/or register domain names, use any of our Services; and/or when you contact us directly by any communication channel (e.g., Wix's support tickets, emails), you may provide us Personal Information, such as name, email address, phone number, payment information (for Users with Paid Services), information you include in your communications with us and with other users on our platform, and Personal Information contained in scanned identification documents (such as an ID card, driver's license, passport, or official company registration documents).
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27	27	2. Information we collect when you use the Services. When you visit, download, and/or use any of our Services, we may collect aggregated usage Personal Information, such as Visitors' and Users' browsing and 'click-stream' activity on the Services, session heatmaps and scrolls, non-identifying Personal Information regarding the Visitor's or User's device, operating system, internet browser, screen resolution, language and keyboard settings, internet service provider, referring/exit pages, date/time stamps, etc
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33	33	To provide our Services, we collect Personal Information about our Users.
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35	35	The Personal Information comes from you when you visit or use our services, Personal Information we collect automatically, and Personal Information we collect from other sources.
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37		### 2.2. Users of Users Personal Information
	37	### 2.2. Users of users 'Personal Information'
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39	39	We may also collect Personal Information pertaining to visitors and users of our User's websites or services ("Users-of-Users"), solely for and on our Users' behalf (as further described in [Section ‎6](https://www.wix.com/about/privacy) below).
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41		### 2.3. Wix Jobs Applicant Information
	41	### 2.3. Wix jobs applicant information
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43	43	We also collect information that is provided to us by Wix jobs candidates ("Applicants"), when they apply to any of the open positions published at [https://www.wix.com/jobs](https://www.wix.com/jobs), by e-mail or otherwise (as further described in [Section ‎15](https://www.wix.com/about/privacy) below).
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45		## 3\. Why do We collect such Personal information
	45	## 3\. Why do we collect such 'Personal Information'
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47	47	We use your Personal Information for the following purposes:
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49	49	1. To provide and operate the Services;
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51	51	2. .To further develop, customize, expand, and improve our Services, based on Users' common or personal preferences, experiences and difficulties;
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81	81	We use the Personal Information we collect about you to provide our services and make them better and safer.
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83	83	We also collect and use Personal Information in order to contact Users and to comply with the laws applicable to us.
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85		## 4\. How we share your Personal Information
	85	## 4\. How we share your 'Personal Information'
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87	87	We may share your Personal Information with service providers and others (or otherwise allow them access to it) in the following manners and instances:
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89	89	Third Party Service Providers: Wix has partnered with a number of selected service providers, whose services and solutions complement, facilitate and enhance our own. These include hosting and server co-location services, communications and content delivery networks (CDNs), data and cyber security services, billing and payment processing services, domain name registrars, fraud detection and prevention services, web analytics, e-mail distribution and monitoring services, session recording and remote access services, performance measurement, data optimization and marketing services, content providers, and our legal and financial advisors (collectively, "Third Party Service Provider(s)").
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91	91	Wix may share the following categories of Personal Information with Third Party Service Providers for a business purpose:
137	137	4.7.
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139	139	Upon Your Further Direction: Wix may also share your Personal Information with third parties for other purposes upon your further direction or with your explicit approval.
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141	141	4.8.
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143		## 5\. Where do we store your Personal Information?
	143	## 5\. Where do we store your 'Personal Information'?
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145	145	Users' and Users-of-Users' Personal Information may be stored in data centers located in the United States of America, Ireland, Japan and Israel. We may use other jurisdictions as necessary for the proper delivery of our Services and/or as may be required by law.
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147	147	Wix.com Ltd. is based in Israel, which is considered by the European Commission to be offering an adequate level of protection for the Personal Information of EU Member State residents.
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149	149	Wix affiliates and Third-Party Service Providers that store or process your Personal Information on Wix's behalf are contractually committed to keep it protected and secured, in accordance with industry standards and regardless of any lesser legal requirements which may apply in their jurisdiction.
167	167	In compliance with the Privacy Shield Principles, Wix.com commits to resolve complaints about our collection or use of your personal information. EU and Swiss individuals with inquiries or complaints regarding our Privacy Shield policy should first contact us at: [privacy@wix.com](mailto:privacy@wix.com). For the avoidance of doubt, Wix does not rely on the Privacy Shield as a mechanism for transferring GDPR protected personal data.
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169	169	Wix.com has further committed to refer unresolved Privacy Shield complaints to an alternative dispute resolution provider located in the United States. If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please visit If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third-party dispute resolution provider at [https://feedback-form.truste.com/watchdog/request](https://feedback-form.truste.com/watchdog/request) for more information or to file a complaint. The services are provided at no cost to you.
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171	171	5.3.
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173		## 6\. Users-of-users' Personal Information
	173	## 6\. Users-of-users' 'Personal Information'
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175	175	Wix may collect, store and process certain Personal Information of Users-of-Users ("Users-of-Users Information"), solely on our Users' behalf and at their direction. For example, each of our Users is able to import their e-mail contacts from third-party services like Gmail, or otherwise collect and manage contacts via their User Website. Such contacts are then stored with Wix, on the User's behalf.
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177	177	For such purposes, Wix serves and shall be considered as a "Processor" and not as the "Controller" (as both such capitalized terms are defined in the European Union General Data Protection Regulation ("GDPR")) of such Users-of-Users Information.
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179	179	The Users controlling and operating such User Websites shall be considered as the "Controllers" of such Users-of-Users Information, and are responsible for complying with all laws and regulations that may apply to the collection and control of such Users-of-Users Information, including all privacy and data protection laws of all relevant jurisdictions.
211	211	We and certain third party services may use cookies and similar tracking technologies throughout our services.
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213	213	These technologies are used mostly for stability, security, functionality, performance and advertising purposes.
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215	215	## 8\. Communications from Wix
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217		### 8.1. Promotional Messages
	217	### 8.1. Promotional messages
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219	219	We may use your Personal Information to send you promotional content and messages by e-mail, text messages, notifications within our platform, marketing calls and similar forms of communication from Wix or our partners (acting on Wix's behalf) through such means.
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221	221	If you do not wish to receive such promotional messages or calls, you may notify Wix at any time or follow the "unsubscribe" or STOP instructions contained in the promotional communications you receive.
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223	223	#### #ItsThatEasy
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225	225	We may send you promotional messages and content.
226	226	You can easily opt-out of receiving promotional messages by contacting us or unsubscribing.
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228		### 8.2. Service and Billing Messages
	228	### 8.2. Service and billing messages
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230	230	Wix may also contact you with important information regarding our Services, or your use thereof. For example, we may send you a notice (through any of the means available to us) if a certain Service is temporarily suspended for maintenance; reply to your support ticket or e-mail; send you reminders or warnings regarding upcoming or late payments for your current or upcoming subscriptions; forward abuse complaints regarding your User Website; or notify you of material changes in our Services.
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232	232	It is important that you are always able to receive such messages. For this reason, you are not be able to opt-out of receiving such Service and Billing Messages unless you are no longer a Wix User (which can be done by deactivating your account).
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234	234	We may also contact you with service and billing-related messages and content. You will not be able to opt-out of receiving such messages.
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236		## 9\. Your rights in relation to your Personal Information
	236	## 9\. Your rights in relation to your 'Personal Information'
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238	238	Wix agrees that it is imperative that you have control over your Personal Information. Pursuant to privacy regulations worldwide, Wix is taking steps to enable you to request access to, receive a copy of, update, amend, delete, or limit the use of your Personal Information.
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240	240	Before fulfilling your request, we may ask you for additional information in order to confirm your identity and for security purposes. We reserve the right to charge a fee where permitted by law (e.g. if your request is unfounded or excessive).
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242	242	You have the right to file a complaint with your local supervisory authority for data protection (but we still recommend that you contact us first).
248	248	#ItsThatEasy
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250	250	You may request to access, receive a copy of, update, amend, delete, or limit the use of your Personal Information you have stored with us. Just send us an e-mail or fill out our dedicated GDPR form. You may also correct and/or update your Personal Information through your account or website settings.
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252	252	You can delete your Personal Information by deleting your entire account. We will respond to your requests within a reasonable timeframe.
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254		## 10\. Additional Information for California residents
	254	## 10\. Additional information for California residents
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256	256	If you are a California resident using the Services, the California Consumer Privacy Act ("CCPA") may provide you the right to request access to and deletion of your Personal Information.
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258	258	In order to exercise the right to request access to and deletion of your Personal Information, please see the information on the section 9, above. We do not discriminate based on the exercise of any privacy rights that you might have under this Section.
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260	260	Wix does not sell user Personal Information to third parties for the intents and purposes of the CCPA.
264	264	Users of the Services who are California residents and under 18 years of age may request and obtain removal of content they posted by emailing us at privacy@wix.com. All requests must be labeled "California Removal Request" on the email subject line. All requests must provide a description of the content you want removed and information reasonably sufficient to permit us to locate that content. We do not accept California Removal Requests via postal mail, telephone, or facsimile. We are not responsible for notices that are not labeled or sent properly, and we may not be able to respond if you do not provide adequate information. Please note that your request does not ensure complete or comprehensive removal of the material. For example, materials that you have posted may be republished or reposted by another user or third party
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266	266	#### #ItsThatEasy
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268	268	California residents may exercise their right to access and delete their Personal Information. To make a request, (i) visit our webform, (ii) send us an email;
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270		## 11\. Questions and Complaints
	270	## 11\. Questions and complaints
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272	272	If you have any questions or concerns about our collection, use or disclosure of Personal Information, or if you believe that we have not complied with this Privacy Policy or applicable data protection laws, please contact us - our details are set out at the end of this Privacy Policy.
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274	274	Our Data Protection Officer team will investigate the complaint and determine whether a breach has occurred and what action, if any, to take. We take every privacy complaint seriously and will make all reasonable efforts to resolve your complaint promptly and in accordance with applicable law.
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276	276	You can file a complaint with your local supervisory authority for data protection at any time, however we recommend that you contact us first so we can try to resolve it.
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278	278	#### #ItsThatEasy
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280	280	You can file a complaint with your local supervisory authority for data protection at any time. Please contact us first so we can try to resolve your concerns.
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282		## 12\. Data Retention
	282	## 12\. Data retention
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284	284	We may retain your Personal Information (as well as your Users-of-Users' Personal Information) for as long as your User Account is active, as indicated in this Privacy Policy, or as otherwise needed to provide you with our Services.
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286	286	We may continue to retain your Personal Information after you deactivate your User Account and/or cease to use any particular Services, as reasonably necessary to comply with our legal obligations, to resolve disputes regarding our Users or their Users-of-Users, prevent fraud and abuse, enforce our agreements and/or protect our legitimate interests.
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288	288	We maintain a data retention policy which we apply to Personal Information in our care.
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306	306	Wix values the security of our customers' Personal Information and we do everything in our power to protect it.
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308	308	However, as we can't guarantee absolute protection - we encourage you to be careful, set a strong password for your account, and avoid submitting any sensitive information which, if exposed, could cause you major harm.
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310		## 14\. Third-Party Websites
	310	## 14\. Third-party websites
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312	312	Our Services may contain links to other websites or services. We are not responsible for such websites' or services' privacy practices. We encourage you to be aware when you leave our Services and to read the privacy statements of each and every website and service you visit before providing your Personal Information. This Privacy Policy does not apply to such linked third party websites and services.
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314	314	#### #ItsThatEasy
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316	316	Our Services may contain links to other websites or services.
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318		## 15\. Wix Jobs Applications
	318	## 15\. Wix jobs applications
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320	320	Wix welcomes all qualified Applicants to apply to any of the open positions published at [https://www.wix.com/jobs](https://www.wix.com/jobs), by sending us their contact details and CV ("Applicants Information") via the relevant Position Application Form on our Website, or through any other means provided by us.
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322	322	We understand that privacy and discreetness are crucial to our Applicants, and are committed to keep Applicants Personal Information private and use it solely for Wix's internal recruitment purposes (including for identifying Applicants, evaluating their applications, making hiring and employment decisions, and contacting Applicants by phone or in writing).
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324	324	If you previously submitted your Applicants Personal Information to Wix, and now wish to access it, update it or have it deleted from Wix's systems, please contact us at [jobs@wix.com](mailto:jobs@wix.com).