Research Privacy Policy

DATED 2023-05-10 · VERSION 20240102_rev01 · COMPARED WITH 20231201_rev01 · ARCHIVE SNAPSHOT

Full text changes — 20231201_rev01 to 20240102_rev01

COLOUR MARKS THE SEVERITY OF A FLAGGED CLAUSE · + AND − MARK ADDED AND REMOVED

 Research at Wise takes different forms:
 **Surveys:**
 We rely on Legitimate Interest to send you a Survey. This can be:
+- The study itself.
+- A part of an invitation email for a Research Project. In this case, we may ask you to provide some Personal Information, such as _Demographic Data_ (e.g. age, gender, education, income, marital status), _Psychographic Data_ (e.g. activities, hobbies, interests, and opinions), _Geographic Data_ and _Behavioural Data_ (i.e. how often and how and how often do you use our products or services).
+- a study itself.
+- a part of an invitation email for a Research Project. In this case, we may ask you to provide some Personal Information, such as _Demographic Data_ (e.g. age, gender, education, income, marital status), _Psychographic Data_ (e.g. activities, hobbies, interests, and opinions), _Geographic Data_ and _Behavioural Data_ (i.e. how and how often do you use our products or services).
 We collect the information above to ensure that:
+- You meet the research criteria
+- We meet our standards for diversity and inclusion
+- you meet the research criteria.
+- we meet our standards for diversity and inclusion.
 **Interviews / Online sessions**
 If you meet all the criteria for the Research Project, you may be invited to participate in an online video session in the form of a Zoom interview. With your consent, we collect the following Personal Data in order to document the session:
+- Video and photographic recordings of your face when taking part in the Research Project (this may include screen recordings of your demonstration using Wise, digital devices and your opinion on designs).
+- Audio recordings of your voice.
+- video and photographic recordings of your face when taking part in the Research Project (this may include screen recordings of your demonstration using Wise, digital devices and your opinion on designs).
+- audio recordings of your voice.
 ### 4\. Personal Data Sharing
 We may use external providers to book a venue for the research or for conducting remote sessions. We may also use the following providers, only where necessary, to conduct the research, to collect, transcribe or analyse your personal data:
+- Survey tools
+- Video conference tools and whiteboard tools
+- Transcription services, including automatic transcription on analysis tools
+- Scheduling tools
+- Consent management tools
+- In-app/ on-the-website surveys
+- survey tools.
+- video conference tools and whiteboard tools.
+- transcription services, including automatic transcription on analysis tools.
+- scheduling tools.
+- consent management tools.
+- in-app/ on-the-website surveys.
 If we rely on external providers for developing the research, we will monitor and limit their access to your personal data. Please note that, in those cases, the provider's Privacy Policy and Terms and Conditions may apply.
 You will be notified before being directed to their pages to continue the research process. Below, you can see our trusted providers:
 - UserTesting [usertesting.com](https://www.usertesting.com/)
 - BHN Rewards [bhnrewards.com](https://www.bhnrewards.com/) or [app.rybbon.net](https://app.rybbon.net/) or [myprepaidcenter.com](https://www.myprepaidcenter.com/)
 We will monitor and limit these third parties' access to your data and ensure the appropriate data protection agreements are in place.
 Please note that in the scope of this Policy, we will never:
+- Sell or rent your Personal Data.
+- Process personal data outside the scope of the specified research.
+- Share your Personal Data with Third Parties for marketing purposes.
+- sell or rent your Personal Data.
+- process personal data outside the scope of the specified research.
+- share your Personal Data with Third Parties for marketing purposes.
 ### 5\. Data Retention
+We will keep the Personal Data collected, stored and processed for the aim of the research up to three (3) years.
+We will keep the Personal Data collected, stored, and processed for the aim of the research for up to three (3) years.
 Wise is committed to retaining your Personal Data safely; if you need more information on how we store your personal data and controls in place, please reach out to [uxresearch-ops@wise.com](mailto:uxresearch-ops@wise.com)
 ### 6\. Your Rights
 In relation to the Personal Data we collect for the purpose and in the scope of the Research, and with some country-specific variations, you have the right to: