Privacy Policy

Original document

Attention points

9 TO CHECK

Pointers to disclosures this policy may not clearly make, checked against major privacy laws. This is a heuristic — not legal advice, and not a finding that anything is missing or unlawful.

GDPR / UK-GDPR

10/13 ADDRESSED
  • The legal basis for using your dataGDPR Art. 13(1)(c)
  • Automated decision-making or profilingGDPR Arts. 13(2)(f), 22
  • Where your data was obtained, if not collected from you (source)GDPR Art. 14(2)(f)

CCPA / CPRA

4/10 ADDRESSED
  • The categories of sources the data comes fromCCPA §1798.110(c)
  • A 'Do Not Sell or Share My Personal Information' option (if it sells/shares)CCPA §1798.135(a)
  • A 'Limit the Use of My Sensitive Personal Information' option (CPRA)CPRA §1798.135(a)
  • Your CCPA rights (know, delete, correct, opt-out, limit, non-discrimination)CCPA §§1798.100–125
  • A non-discrimination promise for exercising your rightsCCPA §1798.125
  • At least two ways to submit a request, plus a contactCCPA §1798.130

Current text

WebMD understands how important the privacy of personal information is to our users. This Privacy Policy ("Privacy Policy") will tell you what information we collect about you and about your use of WebMD and its services. It will explain the choices you have about how your personal information is used and how we protect that information. We urge you to read this Privacy Policy carefully.

This Privacy Policy applies to websites owned and operated by WebMD that are intended for use by consumers (non-professionals) for non-commercial personal, family or household purposes, including WebMD.com, MedicineNet.com, RxList.com, and eMedicineHealth.com and including the mobile optimized versions of these sites and our Mobile Device Applications or "Apps" (we refer to these sites and Apps collectively as the "WebMD Sites"). We refer to the WebMD Sites and Apps, along with the information and services made available to you through the WebMD Sites and Apps, as the "Services."

Except where noted, statements in this Privacy Policy with respect to the WebMD Sites also apply to the Apps. If you do not want us to collect, use, process, store or disclose information about you and your use of the Services as described in this Privacy Policy, then you should not use the Services. By using the Services, you must agree to the WebMD Terms of Use, which is the contract between us and users of the Services. By accepting the WebMD Terms of Use, you confirm that you have read and understand this Privacy Policy and the WebMD Cookie Policy and you acknowledge that we will store, use and otherwise process your information in the United States where we are located.

References to "WebMD," "we" or "us" mean WebMD LLC, including any company that WebMD controls (for example, a subsidiary that WebMD owns). WebMD may disclose information to its affiliates, subsidiaries or websites that it owns or controls, but information collected under this Privacy Policy is always protected under the terms of this Privacy Policy. By using the Services, you acknowledge that we will store, use and otherwise process your information in the United States and any other country from where the applicable WebMD Site is operated. Please be aware that the privacy laws and standards in certain countries may differ from those that apply in the country in which you reside. Except as otherwise noted in this Privacy Policy, WebMD is the data controller responsible for the processing of your personal information as described in this Privacy Policy. WebMD has appointed Aptus Health International France SAS, 43 Rue Greneta, 75002 Paris, France, ("Aptus Health France") as its representative in the European Union.

1. Information Collected About You

Some of our Services (such as certain quizzes or calculators) do not retain your personal information, while others store your personal information in accordance with this Privacy Policy. Even if you do not register with or provide any personal information to WebMD, we collect information about your use of the WebMD Sites and Apps and the Services through the use of cookies and other tracking technologies in accordance with our Cookie Policy. We may also acquire information about our users from external sources, including third party data brokers and aggregators.

When you use the Services, we collect information as follows:

A. Registration

While you may use most of the Services without registering, certain Services do require that you register with WebMD, including to help them function properly. If you choose to register or update an existing account with WebMD or access certain Services, you may be required to provide certain personal information, such as your postal code, sex, email address and date of birth, and a username and password to access your WebMD account. You are responsible for ensuring the accuracy of the personal information that you submit to WebMD.

B. Interactive Services

Some of our Services, such as WebMD Symptom Checker, are interactive and may request that you submit health-related information, along with other information such as your age and gender. You are not required to register with WebMD to use WebMD Symptom Checker and if you are registered with WebMD, we do not associate information that you submit to the Symptom Checker with registration information that you provide.

C. Email Newsletters

At registration and at various times as you use the WebMD Sites, you will be given the option of providing us with personal information in order to receive informational/promotional newsletters - such as a newsletter relating to a specific health condition of potential interest - via email from WebMD and/or directly from third parties. From time to time, WebMD may offer users of third-party websites the opportunity to subscribe to our newsletters through those websites. If you elect to subscribe to one of our newsletters on a third party website, the operator of that website will provide us with the personal information you have provided in connection with the subscription request, which we may use in accordance with this Privacy Policy as though you had provided it directly to WebMD.

D. Email a Friend

If you use our Email a Friend service to tell a friend about a feature on a WebMD Site or a newsletter, we will ask you for your name, your email address and your friend's email address. We will automatically send your friend a one-time email inviting him or her to visit the site using your name and email address as the "from" email address. WebMD does not use your friend's email information for any other purpose. We will only use the information you provide to send the requested email to your friend.

If you believe that one of your contacts has provided us with your personal information and you would like to request that it be deleted from our database, please use the Contact Us link provided at the bottom of every page of the WebMD Sites.

E. Market Research

From time to time, WebMD may conduct online research surveys on behalf of itself and third parties through email invitations, pop-up surveys and online focus groups. When participating in a survey, we may require you to provide your city, state, postal code, country, age, gender, and if there are sweepstakes associated with the market research survey, your name and contact information for purposes of sweepstakes administration. The information you submit in a survey may be used by WebMD for market research and measurement purposes, as described below, including to measure the effectiveness of content, advertising or programs. The personal information you provide in connection with a sweepstakes entry will be used for the sole purpose of administering the sweepstakes and as required by applicable law. We will not knowingly invite individuals who are under the age of 18 to participate in market research surveys. Market research surveys conducted by or on behalf of WebMD will contain a link to this Privacy Policy.

F. User Reviews and Other Public Forums

In connection with the use of our WebMD Care Directories, users are able to submit provider reviews. Our reviews feature in the WebMD Care Directories and are open to the public and should not be considered private.

Any information (including personal information) you share in any review, or other forum is by design open to the public and is not private. You should think carefully before posting any personal information in any public forum. What you post can be seen, disclosed to or collected by third parties and may be used by others in ways we cannot control or predict, including to contact you for unauthorized purposes. As with any public forum on any site, the information you post may also show up in third-party search engines.

G. Emails You Send to WebMD Customer Service

This Privacy Policy does not apply to information, content, business information, ideas, concepts or inventions that you send to WebMD Customer Service, including by email or through other online communication methods. If you want to keep content or business information, ideas, concepts or inventions private or proprietary, do not send them by email or through other online communication methods to WebMD Customer Service.

H. Services and Device Information

When you access and use the Services, WebMD automatically collects and stores in its server logs information from your browser or mobile device such as your IP address, browser ID or unique device ID, browser information (including referring URL), your preferences and settings, cookies and information about the content you have viewed and actions taken (e.g., search queries, viewed content, ad engagement, clicking behavior and the associated dates and times). WebMD may also collect mobile device-specific information when you install and use an App including your mobile device model ID, operating system information, mobile advertising ID (which is a unique, user-resettable identification number for advertising associated with a mobile device) and App version and usage information. When enabled by you, we collect geolocation information provided by your mobile device (e.g., city, state and postal code associated with an IP address), which you may disable through the device settings.

I. Geolocation Data

When enabled by you, we collect geolocation information provided by your mobile device, such as city, state and postal code associated with an IP address. We do so to provide you more relevant content including advertising based on your geolocation. You may disable the collection and use of your geolocation data through your device settings. To change geolocation settings on your device, please refer to your device's official knowledge base.

J. Cookies and Other Tracking Technologies

We and our partners use cookies to collect information about your use of the Services. "Cookies" are small data files assigned to your browser when you visit a WebMD Site which enable recognition of your browser and collect and store information about your use of the Services, as described above. In addition to cookies, we and our partners use other tracking technologies that collect information about your use of the Services, including mobile identifiers and "web beacons" which are small graphic files (sometimes called "clear GIFs" or "web pixels") embedded in a web page or email typically used to monitor activity of the visitor or email recipient and send relevant information back to a home server (which can belong to the host site, a network advertiser or some other third party). The information collected by such tracking technologies may be combined with other information that our partners have access to, such as your name, email address, so that we can send you materials, either electronically or by direct mail, that may be of interest to you.

Our advertising service partners may use cookies and other tracking technologies to collect information about certain uses of the WebMD Sites, including certain viewed content. These third parties may use this information to help WebMD deliver advertising on the WebMD Sites and on other third party websites based on your interactions and browsing activity on the WebMD Sites. WebMD may further tailor the advertising on the WebMD Sites and these other third party websites based on additional information to the extent known by WebMD or these third parties. Two of the third parties that WebMD works with are Google and Meta. In addition to using the information, Google collects performing services for WebMD, Google may also use such information as described in its privacy policy. To see how Google may use information collected through our use of the Google services on the WebMD Sites https://www.google.com/policies/privacy/partners. While Meta does not provide any personal information to WebMD, Meta may use information that it has about you and that it collects performing services for WebMD (which may be associated with personal information that Meta has about you) as described in its privacy policy available at https://www.facebook.com/privacy/policy/ .

To provide you with certain personalization and advertising services described herein, when you use our WebMD Sites, we may disclose information that we may collect from you, such as your email address (in hashed form), IP address or information about your browser or operating system, to our service provider, LiveRamp Inc. and its affiliates, which may in turn link demographic or interest-based information to your browser. To opt-out of this use, visit https://liveramp.com/opt_out/.

We also work with third party ad networks to display advertising on our WebMD Sites and on third party websites. Our ad network vendors use tracking technologies to collect information about your activities on the WebMD Sites and in our flagship WebMD App to provide you cookie-based targeted advertising on our WebMD Sites and on third party websites based upon your interactions, browsing activity and your interests.

For more information about how our cookies and other tracking technologies are used in connection with the Services, please read our Cookie Policy.

When you download and install one of our Apps onto your mobile device we assign a random number to your App installation. This number cannot be used to identify you personally, and we cannot identify you personally unless you choose to become a registered user of the App. We use this random number in a manner similar to our use of cookies as described in this Privacy Policy and in our Cookie Policy. Unlike cookies, the random number is assigned to your installation of the App itself and not a browser, because the App does not work through your browser. Therefore the random number cannot be removed through settings. If you do not want us to use the random number for the purposes for which we use cookies, please do not use the Apps. Our use of cookies and other tracking technologies on our mobile optimized sites and our flagship WebMD App are similar to our use on our desktop sites. For your choices to reject cookies, the Digital Advertising Alliance and the opt-out mechanism described below in the section Your Privacy Choices and Rights are available on our flagship WebMD App and on our mobile optimized sites.

K. Cross-Device Tracking

We and our service providers collect and store information about users' interactions with unaffiliated websites and applications that use our technologies, including cookies and similar tracking technologies. This allows us to infer the presence of a common user or household behind multiple devices. We do so in order to:

  • provide personalized advertising on each device that is inferred from the browsing patterns, viewed content and clicking behavior on all the devices;
  • detect and prevent fraud;
  • allow users to use our Service on one device and pick up seamlessly where they left off on another device; and
  • limit the number of times a user is shown the same advertisement, across known or inferred devices.

For information on your advertising choices and opt-out, please see the Your Privacy Choices and Rights section of this Privacy Policy.

2. Use of Your Personal Information

Your personal information may be used for the following business or commercial purposes:

  • to provide, improve and create new Services,
  • to respond to your inquiries and to send you administrative communications about the WebMD Sites and Services,
  • to obtain your feedback about the WebMD Sites and Services,
  • to send you secure electronic messages and personalized emails pertaining to your interests as inferred from your use of the Services, including news, announcements, reminders and opportunities from WebMD,
  • to statistically analyze trends and user behavior and activity including how frequently areas of the WebMD Sites are visited, how the Services are being used and how many emails are received and opened,
  • to provide you and people with similar demographic characteristics and interests with more relevant content including advertising both on the WebMD Sites and Apps and on third party websites,
  • to offer lead generation services,
  • to detect and defend against fraud and other threats to the Services and our users,
  • to identify issues with the Services,
  • to conduct market research and measurement activities, including those described herein, and
  • to administer your account.

In addition, WebMD may use personal information about you for other purposes that are disclosed to you at the time we collect the information and/or with your consent.

WebMD may combine your personal information and other information collected about your use of the Services, and also supplement with information from external sources for the purposes described in this Privacy Policy. For example, information that WebMD collects about you may be combined by WebMD with other information available to WebMD through third parties for market research and measurement purposes, including measuring the effectiveness of content, advertising or programs. This information from other sources may include age, gender, demographic, geolocation, personal interests, product purchase activity or other information. We may report aggregate information, which is not able to be identified back to an individual user of the WebMD Sites, to our current or prospective advertisers and other business partners.

3. Disclosure of Your Personal Information

A. WebMD Subsidiaries and Corporate Affiliates

We may disclose your information to our subsidiaries, affiliates and companies acquired by or merged with us and our affiliates for their use for the purposes set forth in this Privacy Policy. We partner with our affiliate, PulsePoint, Inc., for the purposes set forth in this Privacy Policy, including for measurement, analytics, identification, personalization and in connection with targeted advertising and sponsored programs. Subject to applicable law, we may disclose your information to PulsePoint, which may also use cookies and other tracking technologies described herein, for behavioral or targeted advertising, and to provide to us analytics, insights, actions and other information related to your use of the Services or those of third parties and to its clients to provide similar services to you. Please review PulsePoint's privacy policy for more information on its privacy practices. In the event of a corporate change in control resulting from, for example, a sale to, or merger with, another entity, or in the event of a sale of assets or a bankruptcy, WebMD reserves the right to transfer your personal information to the new party in control or the party acquiring assets. In the event of such a change, your personal information will continue to be treated in accordance with this Privacy Policy unless any changes to the Privacy Policy are made in accordance with the section below that discusses Changes to This Privacy Policy.

B. Companies and Service Providers that Work with WebMD

WebMD works with service providers that help us provide the Services and to otherwise assist in the operation of the WebMD Sites and Apps, including those that provide services relating to technology, data analysis, research, email management and deployment, sweepstakes and contest administration, advertising and marketing and/or content. If you are in the United States, we may also partner with certain service providers to better understand your experience on the WebMD Sites, including technology that enables us to review and optimize the Services based on your interactions with certain pages (e.g., how much time you spend on which pages, which links you choose to click, what you do and don't like, etc.) in an aggregated format. WebMD service providers sometimes have access to your information in the course of providing products or services to WebMD. We contractually require that our service providers not use or disclose your information for purposes other than providing the limited service or function for WebMD.

C. Third Party Advertisers and Third Party Websites

We may disclose information that we have about you, such as a cookie ID or IP address, to third party advertising service providers who may use this information, on our behalf, to help WebMD deliver advertising on the WebMD Sites as well as on third party websites, as further described in our Cookie Policy.

Certain content, services and advertisements offered to you through the WebMD Sites are served on, or contain links to, websites hosted and operated by a company other than WebMD ("Third Party Websites"). WebMD does not disclose your personal information to these Third Party Websites without your consent, but you should be aware that any information you disclose to these Third Party Websites once you access these Third Party Websites is not subject to this Privacy Policy. WebMD does not endorse and is not responsible for the privacy practices of these Third Party Websites. You should review the privacy policy posted on the Third Party Website to understand how that Third Party Website collects and uses your information. WebMD makes an effort to make it obvious to you when you leave a WebMD Site and enter a Third Party Website, either by requiring you to click on a link or by notifying you on the WebMD Site before you visit the Third Party Website. In addition, if you see a phrase such as "Powered by" or "in association with" followed by the name of a company other than WebMD, then you are on a website hosted by a company other than WebMD. When you use a co-branded service (a service operated with a partner of WebMD), or register or otherwise provide information on a co-branded site, where applicable, we may pass the collected information back to that partner, which may include third party service providers whose services are embedded into and/or appear within the Services.

We may also include social widgets on the WebMD Sites which enable you to interact with the associated social media services, e.g., to share an article. These widgets may collect browsing data which may be received by the third party that provided the widget, and are controlled by these third parties. You may be able to manage your privacy preferences directly with the applicable social network platform.

D. Compliance with Law, Regulation, and Law Enforcement Requests

To cooperate with government authorities and law enforcement officials and private parties to enforce and comply with law, we may release personal information to third parties: (1) to comply with legal requirements such as a law, regulation, search warrant, subpoena or court order; (2) when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request; or (3) in special cases, such as in response to a physical threat to you or others, to protect property or defend or assert legal rights.

4. Security and Retention of Your Personal Information

We take reasonable security measures to protect the security of your personal information. Despite WebMD's efforts to protect your personal information, there is always some risk that an unauthorized third party may find a way around our security systems or that transmissions of your information over the Internet may be intercepted.

The security of your personal information is important to us. When you enter personal information , we encrypt the transmission of that information or use TLS (Transport Layer Security) technology.

We will retain your personal information for as long as your account is active or as necessary to provide the Services to you and fulfill the purposes in this Privacy Policy. We determine our retention periods based on the following criteria: (i) the purpose for which the information was collected, (ii) the existence of an ongoing relationship with you, and (iii) any legal obligation, or the need to resolve disputes or enforce our agreements, that requires us to retain the information. This is also the case for third parties with whom we disclose your information to perform services on our behalf. At any time you may delete your personal information or instruct us to delete it, but you should be aware that it is not technologically possible to delete each and every record of the information you have provided to WebMD from our servers. See Your Privacy Choices and Rights below for more information on how you may request that we correct or delete your personal information. When we no longer need to use your personal information and there is no need for us to keep it to comply with our legal or regulatory obligations, we will either delete it from our systems or anonymize it. If you have registered with WebMD and you no longer want us to use your registration information to provide the Services to you, you may close your account.

5. Your Privacy Choices and Rights

A. Correcting/Deleting Your Personal Information

If you do not want your personal information used by WebMD as provided in this Privacy Policy, you should not use the WebMD Sites, Apps and Services. You can correct, update or review personal information you have previously submitted by going back to the specific Service, logging-in and making the desired change. You can also request access, correction, or deletion of personal information by contacting us using the contact information listed below or through the Contact Us link provided at the bottom of every page of the WebMD Sites.

If you have registered and desire to delete any of your registration information you have provided to us from our systems please contact us using the contact information listed in the Contact Us About Your Personal Information section below or through the Contact Us link provided at the bottom of every page of the WebMD Sites. Upon your request, we will delete your registration information from our active databases and where feasible from our back-up media. You should be aware that it is not technologically possible to delete each and every record of the information you have provided to the WebMD Sites from our servers.

You can unsubscribe from an email newsletter by:

  • Following the directions included at the bottom of the newsletter and using the "Unsubscribe" link found in the emails.
  • Logging in to the WebMD Sites and unchecking the newsletters you no longer wish to receive under the "Profile" section.

All promotional emails that WebMD sends with opportunities from WebMD or with offers or informational materials from WebMD on behalf of our sponsors will contain an opportunity to unsubscribe from getting additional emails of that type in the future from WebMD unless you re-subscribe.

B. Cookies

Most browser software can be set to reject Cookies. Most browsers offer instructions on how to reset the browser to reject Cookies in the "Help" or "Settings" or "Preferences" section of your browser"s toolbar. Refer to our Cookie Policy for additional information about opting-out of Cookies.

C. Interest-Based Advertising Opt-Out

In order to give you more control over your privacy choices we have implemented a DAA (Digital Advertising Alliance) approved opt-out mechanism for interest-based advertising. At the bottom of every page of the WebMD Sites you will see an AdChoices logo (which looks like this:

). By clicking on that logo on the WebMD Sites, you will be presented with a window that will identify all of the companies that WebMD uses to direct targeted advertisements to you on the WebMD Sites as well as on third-party websites. If you would like to stop this targeted advertising from WebMD, you can manage these advertisements through the choices in that window, or you can also opt-out of targeted advertising on a cookie basis using the DAA WebChoices tool here. Please note that even if you opt-out of interest-based advertising, you will continue to receive generic advertisements through the Services. Please note that your choice to stop targeted advertising is specific to the browser or mobile device that you are using so if you make a choice to opt-out from one computer or mobile device and you want your opt-out to apply to a different computer or mobile device as well please opt out from that computer or mobile device too.

D. Mobile Opt-out

You may also control interest-based advertising on your mobile device using your device settings. On iOS go to Settings > Privacy & Security > Tracking. On Android go to Settings > Privacy > Ads and choose Delete or Reset Advertising ID. This will not prevent you from seeing advertisements, but will limit the use of device advertising identifiers to personalize ads based on your interests. If you have questions about how to reject cookies on your specific device please check with the device manufacturer.

E. U.S. Residents of States with Specific Privacy Laws

Certain U.S. states have specific consumer privacy laws, that grant their respective residents certain rights, which may be further particularized on a state-by-state basis. We describe those states and those rights in the WebMD Privacy Supplement, which also serves as our privacy supplement regarding California-specific rights.

F. EU Residents.

In so far as granted by applicable law (in particular in the European Union), you may ask for access to your personal data or ask us to rectify, erase, restrict or port your personal data and object to the use or processing of your personal data. When the personal data processing is based on your consent, you have the right to withdraw your consent concerning such data processing, at any time, without affecting the lawfulness of processing based on consent before your withdrawal. To exercise these rights, please contact our Data Protection Officer at [email protected].

6. Children

We are committed to protecting the privacy of children. The WebMD Sites are not designed or intended to attract children under the age of 18. The WebMD Sites do not collect personal information from any person we actually know is under the age of 18. A parent or guardian, however, may use the Services on a minor's behalf. The parent or guardian is solely responsible for providing supervision of the minor's use of the Services. The parent or guardian assumes full responsibility for ensuring that the registration information is kept secure and that the information submitted is accurate. The parent or guardian also assumes full responsibility for the interpretation and use of any information or suggestions provided through the Services for the minor.

7. Note to Users Outside of the United States

WebMD and our technical infrastructure are located in the United States. The personal information that you provide to us is stored on servers located in the United States. If you are located in another jurisdiction, you should be aware that in order to provide the Services to you, we must transfer your personal information to the United States where it will be stored and processed in accordance with this Privacy Policy. We may transfer your information outside the United States to service providers with operations in other countries. By using the Services, you consent to such collection, storage, use and processing in the United States and elsewhere, though the United States and other jurisdictions may not afford the same level of data protection as considered adequate in your own country. We will take reasonable steps to protect your personal information. Note that your personal information may be available to the United States government or its agencies under legal process made in the United States.

A. Data Privacy Framework

We participate in the EU-US Data Privacy Framework, the UK Extension to the EU-US Data Privacy Framework, and the Swiss-US Data Privacy Framework. To learn more, click here.

8. Additional Information for WebMD's Visitors from the European Economic Area ("EEA")

When you use the Services, we collect, store, use and otherwise process your personal information as described in this Privacy Policy. We rely on a number of legal bases to process your information, including where: (i) necessary for our legitimate interests in providing and improving the Services including offering you content and advertising that may be of interest to you; (ii) necessary for our legitimate interest in keeping the Services, Sites and Apps safe and secure; (iii) necessary for the legitimate interests of our service providers and partners; (iv) necessary to perform our contractual obligations in the WebMD Terms of Use; (v) you have consented to the processing, which you can revoke at any time (however a revocation does not affect the lawfulness of processing of your personal data that occurred prior to the date of revocation); (vi) you have expressly made the information public, e.g., in public forums; (vii) necessary to comply with a legal obligation such as a law, regulation, search warrant, subpoena or court order or to exercise or defend legal claims; and (viii) necessary to protect your vital interests, or those of others.

If you are a WebMD user in the EEA, you can: (i) access personal information we have about you (we will try to provide information within 30 days of your request); (ii) have your personal information corrected or deleted (in most cases you can correct personal information you have submitted to us by going back to the specific Service, logging-in and making the desired change); (iii) in certain circumstances, you can object to our processing of your personal information and we will discontinue such processing unless we have compelling legitimate grounds to continue; (iv) withdraw consent previously provided (however a withdrawal does not affect the lawfulness of processing of your personal data that occurred prior to the date of withdrawal); or (v) if you believe that we have not complied with applicable data protection laws, you may lodge a complaint with your local supervisory authority. If you wish to inquire as to whether we maintain any of your personal information and if so, whether you wish to exercise any of those rights that are available to you with respect to such personal information, you may contact us as described in the Contact Us About Your Personal Information section below. We will respond to your request within a reasonable timeframe.

Where we process your personal information for direct marketing purposes, you can opt-out through the unsubscribe link in the email communications we send to you, by changing your subscription preferences in your account settings or as otherwise specified in this Privacy Policy.

9. Contacting WebMD About Your Personal Information or Privacy

Please send us an email by using the Contact Us at the bottom of every page of the WebMD Sites if you have any questions about this Privacy Policy or the personal information we maintain about you. We will respond to your request within a reasonable timeframe.

You can also contact WebMD's Privacy Office at:

WebMD LLC 283-299 Market Street, 4th Floor 2 Gateway Center Newark, NJ 07102 Attention: Privacy Office

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request

WebMD users from the EEA may also contact our Data Protection Officer at [email protected].

UK Residents

If you are located in the United Kingdom, you have a statutory right under the Data (Use and Access) Act to lodge a formal data protection complaint directly with us if you believe we have mishandled your personal data or breached your privacy rights.

To submit a data protection complaint, please email our dedicated team at [email protected] with the subject line "UK Data Issue".

We will formally acknowledge receipt of your complaint in writing within 30 days. We will then investigate the matter thoroughly and without undue delay, aiming to provide you with a final written outcome and resolution within three months.

  • If you are unsatisfied with our final response, you have the right to contact the UK's independent data regulatory body, the Information Commissioner's Office (ICO). You can reach them via their website at www.ico.org.uk, by phone at 0303 123 1113, or by writing to: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

10. Changes to this Privacy Policy

We reserve the right to change or modify this Privacy Policy and any of our Services at any time and any changes will be effective upon being posted unless we advise otherwise. If we make any material changes to this Privacy Policy we will notify you by means of a notice on the WebMD Sites and/or by email to our registered users (sent to the email address specified when you register) prior to the change becoming effective. By continuing to use the Services after changes are made to this Privacy Policy, you agree to the updated Privacy Policy. We encourage you to periodically review this Privacy Policy for the latest information on our privacy practices. If you do not accept the terms of this Privacy Policy, we ask that you do not register with us and that you do not use the WebMD Sites. Please exit the WebMD Sites immediately if you do not agree to the terms of this Privacy Policy.

11. Accreditations and Privacy Seals

To view our certification status click here.

Effective date: June 19, 2026