Walmart Privacy Notice

MINOR

FIRST SEEN 2026-08-21 · VERSION 20260821_rev01 · COMPARED WITH 20260813_rev01

What changed, in plain language

Walmart added a new section explaining that voice interactions with its Sites — including voice search and the Sparky AI shopping assistant — are collected and turned into text transcriptions. The notice says Walmart only captures voice when you turn on a voice feature and does not use your voice for biometric analysis. This is a new disclosure of data collection, but it comes with clear limits and user-triggered activation.

Changes that may affect you

Walmart now collects transcripts of what you say to voice search and SparkyMINOR

DATA COLLECTION

Walmart added a new type of information it collects: text transcripts of your voice interactions with its websites and apps, including the Sparky AI shopping assistant. The notice does not say how long these transcripts are kept or exactly who inside Walmart can see them. The impact is limited because Walmart says recording only starts when you deliberately turn on a voice feature, and it promises not to use your voice for biometric analysis (meaning it won't use your voiceprint to identify you).

“When you interact using your voice, Walmart receives a text transcription of the interaction. Walmart does not use voice data for biometric analysis. Walmart will only capture voice interactions when you activate a voice feature, such as when you press the microphone button in the search bar or within Sparky.”

What you can do — If you don't want Walmart storing what you say, type your searches instead of using the microphone button or Sparky. You can also turn off microphone access for the Walmart app in your phone's settings.

Changelog

+ ADDEDNew disclosure about voice interactions and the Sparky AI assistant
Walmart added voice interaction to its list of ways it collects information about you. If you use voice search or talk to the Sparky AI shopping assistant, Walmart receives a written transcript of what you said. Walmart says it only records when you turn on a voice feature (like tapping the microphone button) and that it does not analyze your voice as a biometric identifier.
- Use your voice to interact with our Sites (such as voice search or talking to the Sparky AI shopping assistant). - When you interact using your voice, Walmart receives a text transcription of the interaction. Walmart does not use voice data for biometric analysis. Walmart will only capture voice interactions when you activate a voice feature, such as when you press the microphone button in the search bar or within Sparky.

Full text changes — 20260813_rev01 to 20260821_rev01

COLOUR MARKS THE SEVERITY OF A FLAGGED CLAUSE · + AND − MARK ADDED AND REMOVED

56	56	- Use a gift registry or create a mobile shopping list.
57	57	- Participate in our programs, such as Walmart Pay or Walmart+.
58	58	- Request customer service or contact us.
59	59	- Interact with various types of technologies, applications and features, including our chatbots and virtual try-on feature.
60	60	- Post a rating, review, or other user-generated content on one of our websites or mobile services, or post a review or comment on one of our social media pages.
61	61	- Participate in a contest, sweepstake, promotion, or survey.
	62	- Use your voice to interact with our Sites (such as voice search or talking to the Sparky AI shopping assistant).
	63	- When you interact using your voice, Walmart receives a text transcription of the interaction. Walmart does not use voice data for biometric analysis. Walmart will only capture voice interactions when you activate a voice feature, such as when you press the microphone button in the search bar or within Sparky.
62	64	- Use features of our websites or mobile services that enable us, with your consent, to access the camera, microphone, or contacts on your computer or mobile device to provide you with functionality, such as voice search, scanning bar codes for online search or mobile scan & go, or importing your mobile contacts. You must give us your permission before we access these features, and you can opt out of providing access to them at any time by adjusting the settings on your device.
63	65	- In addition to the above, and if available in your region, we may use your device's camera to provide services such as virtual try-on of apparel, eyeglasses, and makeup. You are given the option to consent to the collection and use of your biometric information when the virtual try-on experience require it, or decline use of the service, before we use your device's camera for:
64	66	- Apparel virtual try-on. Your photo will be processed for the purpose of showing virtual products on you, providing you customized information about the products, and may also be used to further enhance and improve this tool.
65	67	- Eyeglass virtual try-on. Your device's camera uses facial scanning technology to measure your unique features so we can virtually place eyeglass frames over the image of your face. To do this, we collect your biometric information. Any biometric data we collect from you will be deleted within 48 hours and will be used for the purpose of enabling you to see yourself wearing virtual eyeglass frames. We do not sell or share any biometric information collected through our eyeglass virtual try-on service.
66	68	- Makeup virtual try-on. Your device's camera uses facial scanning technology to measure your unique features so we can virtually place makeup over the image of your face. Images created through makeup virtual try-on are not stored. This experience may require your measurements and images to be shared with our third-party service provider Perfect Corp.
67	69	- If you use the Walmart shopping voice assistant within the Walmart app, and consent to microphone and speech recognition, Walmart will have access to your microphone when the Walmart app is open and will continually listen for the key words "Hey, Walmart" to wake up your assistant. Walmart does not retain any information prior to recognizing the "Hey, Walmart" utterance, and only uses information collected after hearing that utterance for limited purposes such as providing the service, maintaining the quality or safety of the service, or fulfilling other internal business purposes, or our legal or compliance obligations.