T-Mobile Privacy Notice

20230801_rev01 · COMPARED WITH 20230703_rev01 · ARCHIVE SNAPSHOT, DATE APPROXIMATE

Full text changes — 20230703_rev01 to 20230801_rev01

55## Overview
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77You, as consumers, trust T-Mobile to connect you to the world every day, and we're working hard to earn a place in your heart. A big part of that is maintaining your privacy. We believe you deserve transparency, education, choice, protection, and simplicity. Our goal is to help you take action to protect your privacy.
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99## What's in this notice
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11This privacy notice ("notice") explains how T-Mobile, **other brands we own,** **[our subsidiaries, and representatives](https://www.t-mobile.com/privacy-center/faq.html)** ("T-Mobile" or "we" or "us") collect, use, share, and protect your personal data when you interact with T-Mobile as a consumer of our services. It also provides you with important information about your personal data choices. or "us") collect, use, share, and protect your personal data when you interact with T-Mobile as a consumer of our services. It also provides you with important information about your personal data choices.
11This privacy notice ("notice") explains how T-Mobile, **other brands we own,** **[our subsidiaries, and representatives](https://www.t-mobile.com/privacy-center/faq.html)** ("T-Mobile" or "we" or "us") collect, use, share, and protect your personal data when you interact with T-Mobile as a consumer of our services. It also provides you with important information about your personal data choices.
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1313This notice applies to personal data we have about you that identifies, relates to, describes, can be associated with, or could reasonably identify you as an individual. It includes data like your name, address, or email address, as well as less obvious data like demographic data, device and usage data, call records, advertising ID, and location data (where you are located). This notice also applies to sensitive personal data, a category of personal data that includes things like your social security number and account log-in credentials, as well as biometric information.
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1515This notice applies to all personal data we collect and use when you access or use our cell and data services, websites, apps, and other services (our "services"), purchase and use our devices and products ("products"), visit our retail stores or corporate offices, or communicate or interact with us in any way, including mail, email, phone, chat, social media, or in-person.
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1717Some products and services have their own privacy notice. To see the whole list, visit our [**Privacy Notices**](https://www.t-mobile.com/privacy-center/privacy-notices). If this notice conflicts with a privacy notice for a specific product or service, the product or service notice applies.
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153153We offer consumers in the U.S., Puerto Rico, and the U.S. Virgin Islands choices about their personal data, but your choices may vary depending on the laws that apply where you reside and whether you have a business-to-business account (T-Mobile for Business/T-Mobile for Government). If you have questions, please [**contact us**](). To exercise your data choices, please visit the [**Privacy Dashboard**](https://www.t-mobile.com/privacy-center/dashboard) online. Your choices include:
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155155Access, delete, and correct
156156
157157**Access** 
158To access your personal data, [**submit a personal data request**](https://www.t-mobile.com/privacy-center/privacy-rights-request). Once we receive your request and confirm your identity, we will disclose to you:
158To access your personal data, [**submit a personal data request**](https://www.t-mobile.com/privacy-center/personal-data-request.html). Once we receive your request and confirm your identity, we will disclose to you:
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160160- The categories of personal data we have collected
161161- Specific pieces of personal data we have collected
162162- Our business or commercial purposes for collecting, selling, or sharing personal data
163163- The sources from which we collect personal data
164164- The types of third parties we disclose personal data to
165165- The types of personal data we disclose for business purposes
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167167For multi-line accounts, the Billing Responsible Party or Primary Account Holder submitting an access request will receive account-level data for all lines on the account such as billing and rate plan information. But personal data associated with a particular phone number on the account (data that is tied to the account but is not the data of the Billing Responsible Party or Primary Account Holder) won't be shared with the Billing Responsible Party or Primary Account Holder and will only be provided to the individual who submits a request for that phone number. If you are not the Billing Responsible Party or Primary Account Holder on the account, you'll only see information that is associated to your phone number and email that you include in your "Access my personal data" request.
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169169**Delete** 
170To delete your personal data, [**submit a personal data request**](https://www.t-mobile.com/privacy-center/privacy-rights-request). If you do, we may not delete all your data because certain exceptions may apply. For example, we may keep personal data that is necessary to bill you for services, detect security problems, or troubleshoot or enhance our network. If you request that we delete your personal data, we might not be able to offer some services to you or they might not work the way they're supposed to or that you're used to.
170To delete your personal data, [**submit a personal data request**](https://www.t-mobile.com/privacy-center/personal-data-request.html). If you do, we may not delete all your data because certain exceptions may apply. For example, we may keep personal data that is necessary to bill you for services, detect security problems, or troubleshoot or enhance our network. If you request that we delete your personal data, we might not be able to offer some services to you or they might not work the way they're supposed to or that you're used to.
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172172**Correct** 
173173If you have a T-Mobile account, you can correct or make changes to your personal data directly through your account portal [**("My T-Mobile")**](https://account.t-mobile.com/signin). [**Learn how to correct your personal data**](https://www.t-mobile.com/privacy-center/privacy-rights-request/self-serve-consumer.html)**.** For any changes that cannot be made through your account portal, call Customer Care or [**submit a correction request**](https://www.t-mobile.com/privacy-center/privacy-rights-request/self-serve-consumer.html).
174174
175175**Authorized Agents** 
176176**Authorized Agents** may act on your behalf by [**submitting an access, correction, or deletion request**](https://www.t-mobile.com/privacy-center/privacy-rights-request). To protect your information, we may request that you verify your own identity before fulfilling a request submitted by your agent.