=================================================================== --- 20241001_rev01 +++ 20250501_rev01 @@ -1,289 +1,306 @@ -**Effective Date: September 12, 2024** +**Effective Date: January 31, 2025** -Squarespace ("Squarespace", "we", "us" or "our") respects your privacy. When it comes to your personal information, we believe in transparency, not surprises. That's why we've set out here what personal information we collect, what we do with it and your choices and rights. +Squarespace ("Squarespace," "we," "us" or "our") respects your privacy. When it comes to your personal information, we believe in transparency. That's why we've set out here what personal information we collect, what we do with it and your choices and rights. -By using any of Squarespace's Services, you confirm you have agreed to the [Terms of Service](https://www.squarespace.com/terms-of-service) and read and understood this Privacy Policy and our [Cookie Policy](https://www.squarespace.com/cookie-policy). +By using or accessing any of our sites, templates, products, applications, tools, services and features (collectively, the "Services"), you confirm you have agreed to the [Terms of Service](https://www.squarespace.com/terms-of-service) and have read and understood this Privacy Policy and our [Cookie Policy](https://www.squarespace.com/cookie-policy). The Squarespace entity that controls your information depends on where you are located. See [Section 12 below](https://www.squarespace.com/privacy/). -Certain jurisdictions require us to provide you with specific additional information. Please see [this page](http://squarespace.com/privacy-specific) for such additional information if you are in: (I) California; or (II) Virginia, Colorado, Connecticut or Utah. +You can find out about your rights and choices in [Section 6 below](https://www.squarespace.com/privacy/). We've also included at the end of this Privacy Policy some region-specific supplemental information if you are located in: (i) [California](https://www.squarespace.com/privacy/); or (ii) [a U.S. state (other than California) with an applicable data privacy law](https://www.squarespace.com/privacy/). -**1\. Some key terms** +For clarity, we use different defined terms in this Privacy Policy to refer to the different parties who interact with our Services: -In our Privacy Policy, when we refer to "Users", we mean our customers who use our Services, including visitors to our sites. We explain who we are in the "Who is Squarespace?" section below. The users, visitors and customers of our Users' sites are "End Users". Any other capitalized terms not defined in this Privacy Policy have the meanings in our [Terms of Service](https://www.squarespace.com/terms-of-service). +- A "User" is someone who visits or uses one of our sites, such as [www.squarespace.com](https://squarespace.com/), [www.acuityscheduling.com](http://www.acuityscheduling.com/), [www.unfold.com](http://www.unfold.com/) or [www.biosites.com](http://www.biosites.com/) or mobile applications. -**2\. How does this Privacy Policy apply?** +- A "Customer" is one of our Users who has an account with us. Customers may use our Services to register domain names, create websites (including scheduling pages) and other content, and otherwise manage and market their online businesses. -This Privacy Policy describes what we do with personal information that we collect and use for our own purposes (i.e., where we are a controller), such as your account information and information about how you use and interact with our Services, including information you submit to our customer support as well as certain information relating to your End Users, such as, if applicable, End User information provided to the Squarespace Payments Services (as defined in the [Squarespace Payments Terms](http://www.squarespace.com/payments-terms)). This Privacy Policy does not apply to personal information of our employees or job applicants (except to the extent employees or job applicants are Users). This Privacy Policy also includes the right to object to certain types of processing we carry out (see Section 7 below to find out more). +- An "End User" is someone who visits, purchases from, makes a booking with or otherwise uses one of our Customer's sites that was created using, and is hosted on, our Services. -With respect to personal information in Squarespace's possession, we play a few different roles under global data privacy laws. In order to understand your and Squarespace's obligations, it's important to understand the difference between Squarespace Controlled PI and User Controlled PI. +We also use different terms in this Privacy Policy to differentiate between our roles under global data privacy laws with respect to the personal information we process: -- "Squarespace Controlled PI" means personal information for which Squarespace determines the purposes and means of processing. This Privacy Policy and [this additional U.S. state information page](http://squarespace.com/privacy-specific) only address Squarespace Controlled PI. +- "Squarespace Controlled Information" is personal information for which Squarespace acts as the "data controller" (or similar term under applicable law) and determines the purposes and means of processing. This includes information about our Users and Customers. We also act as an independent data controller for personal information relating to End Users which we automatically receive (including via cookies or similar tracking technology) when an End User visits a site hosted on our Services (such as the End User's IP address) when we process it for our own purposes, including to foster the security and integrity of our Services. -- "User Controlled PI" means personal information for which a User determines the purposes and means of processing. For User Controlled PI, Squarespace acts as a data processor, service provider or similar term under applicable law. User Controlled PI includes User Content and End Users' personal information described in Section 12 that we host and process on behalf of our Users. Our Users tell us what we do with User Controlled PI on our Users' instructions. Our Users are responsible for ensuring that their collection and processing of User Controlled PI complies with applicable law. If you are a User looking for contractual provisions about how Squarespace will treat and secure your User Controlled PI, please see our [Data Processing Addendum](http://squarespace.com/dpa). +- "Customer Controlled Information" is personal information for which a Customer acts as the "data controller" (or similar term under applicable law) and determines the purposes and means of processing. This includes any personal information included in the content uploaded by a Customer to our Services for display on their site, a Customer's domain registration contact information and all information about a Customer's End Users (including information provided by an End User to a Customer via a webform on the Customer's site as well as information automatically received (including via cookies or similar tracking technology) when an End User visits the Customer's site). -We explain below how we collect and use Squarespace Controlled PI and your rights. If you are an End User of one of our User's sites and want to know how a User handles your information, you should check the site's privacy policy. +We explain below how we collect and use Squarespace Controlled Information and your rights. If you are an End User of one of our Customers' sites: (a) read below to learn about how we collect and use your Site Usage Information (as described in [Section 2 below](https://www.squarespace.com/privacy/)); and (b) you should read that Customer's site's privacy policy to find out more about how they use and otherwise process Customer Controlled Information about you. -**3\. Personal information we collect** +**2\. Information we collect** -We collect various personal information regarding you or your device. This includes the following: +We collect various information regarding you or your device. This includes the following: -- Information you provide to create an Account, specifically email address, first name and last name. +- **Account Information**: -- Information you provide if you sign up for Paid Services. For most Paid Services, this will include your billing address as well as a portion of your payment information which is provided to us from our payment processor (such as the last four digits, the country of issuance and the expiration date of the payment card). + - **Customer Account Details**: Information you provide to create an account, specifically email address, password, first name and last name. -- The emails and other communications that you send us or otherwise contribute, such as customer support inquiries or posts to our customer message boards or forums. Please be aware that information on public parts of our sites is available to others. + - **Payments Services Account Information**: If you use the Payments Services (as defined in the [Squarespace Payments Terms)](https://www.squarespace.com/payments-terms), additional information you provide to set up and manage Payments Services and integrate them with the Processing Services (as defined in the [Squarespace Payments Terms](https://www.squarespace.com/payments-terms)), including information about you and your business, such as bank account details, name, address, phone number, date of birth, government number (such as a social security number, passport number or driver's license number), tax identifier (EIN) and nationality. -- If you use the Squarespace Payments Services through the Services, in accordance with the Squarespace Payments Terms, additional information to set up, manage and provide the Squarespace Payments Services and integrate them with the Processor Services (as defined in the Squarespace Payments Terms), including information about you and your business, such as bank account details, name, address, phone number, date of birth, social security number, tax identifier (EIN), photo identification and nationality. + - **Payments Services Identity Verification Information**: If you use the Payments Services, you may be required to provide us with additional information to verify your identity, including a photograph of you captured by you during the verification process and a copy of an official government document which includes a different photograph of you. When you're required to provide this additional information, our vendors may create a biometric scan of your facial geometry based on these two photographs in order to compare them and verify that you are the same individual whose photograph is on your government document. However, Squarespace does not create, store or otherwise have access to any such biometric data. Payments Services Identity Verification Information also includes details that are listed on such official government documents. -- Information you share with us in connection with surveys, contests or promotions. + - **Optional 2FA Account Information**: You may optionally provide us with additional information, such as your phone number, if you wish to enable [two factor authentication (2FA)](https://support.squarespace.com/hc/articles/360000044827-Protect-your-account-with-two-factor-authentication) on your customer account. -- Information from your use of the Services or, where you are an End User, from your use of Users' sites. This includes: IP addresses, preferences, web pages you visited prior to coming to our or our Users' sites, information about your browser, network or device (such as browser type and version, operating system, internet service provider, preference settings, unique device IDs and language and other regional settings), information about how you interact with the Services and our Users' sites (such as timestamps, clicks, scrolling, browsing times, searches, transactions, referral pages, load times, and problems you may encounter, such as loading errors). +- **Account History Information**: Information about your account's use of the Services, including your trials, subscriptions, discount code usage and related details. If you use the Payments Services or other financial products, this would also include information about your account's use of the Payments Services or other financial products. -- Information we get from our partners to support our marketing initiatives, improve our Services and better monitor, manage and measure our ad campaigns, such as details about when a partner of ours shows you one of our ads on or via its advertising platform. +- **Payment Information**: Information you provide if you sign up for Services you have to pay for (e.g., a product subscription). For most paid Services, this will include your billing address as well as a portion of your payment information which is provided to us from our payment processor (such as the last four digits, the country of issuance and the expiration date of the payment card). -- Other information you submit to us directly or through Third Party Services if you use a Third Party Service to create an Account (based on your privacy settings with such Third Party Service). +- **Marketing Preferences**: Your marketing preferences and details, including if you've opted out of all or a portion of our direct marketing messages. -**4\. How we collect personal information** +- **Communication Information**: The emails and other communications that you send us or otherwise contribute, such as customer support inquiries or posts to our customer message boards or forums. Please be aware that information on public parts of our Services is available to others. -We obtain personal information from various sources. We do this in three main ways: +- **Site Usage Information**: Technical browsing or other information from your use of the Services or, where you are an End User, from your visits to Customers' sites. This includes IP addresses, preferences, web pages you visited prior to coming to our or our Customers' sites, information about your browser, network or device (such as browser type and version, operating system, internet service provider, preference settings, unique device IDs and language and other regional settings) and information about how you interact with the Services and, if you are an End User, with our Customers' sites (such as timestamps, clicks, scrolling, browsing times, searches, transactions, referral pages, load times, and problems you may encounter, such as loading errors). If you're using one of our mobile applications, Site Usage Information could also include your precise location information if your mobile device settings authorize us to collect this information. -- You provide some of it directly (such as by registering for an Account). +- **Contact Information**: In addition to Customer contact information, we may also collect contact information for others, including people who work for our vendors or partners or other individuals that may include Users and Customers. -- We record some of it automatically when you use our Services or Users' sites (including with technologies like cookies). +- **Enterprise Sales Information**: We collect information about companies and their personnel who are perceived to be potential customers for our enterprise services. Such information may include names, email addresses, job titles and phone numbers. If we discuss our enterprise services with such potential enterprise customers, this information may also include recordings of those discussions. -- We receive some of it from third parties (like when you register for an account using a Third Party Service, when you purchase our products from an authorized reseller or when you make payments to us using our payment processor or via a mobile app store). +- **Survey and Research Information**: Information you share with us in connection with surveys or research. -We've described this in more detail below. +- **Promotion Information**: Information you share with us in connection with contests, sweepstakes or other promotions. -**a. Personal information you provide** +[_Back to top_](https://www.squarespace.com/privacy/) -When you use our Services, we collect information from you in a number of ways. For instance, we ask you to provide your name and email address to register and manage your Account. We also maintain your marketing preferences and the emails and other communications that you send us or otherwise contribute, such as customer support inquiries or posts to our customer message boards or forums. You might also provide us with information in other ways, including by responding to surveys, submitting a form or participating in contests or similar promotions. +**3\. How we collect your information** -Sometimes we require you to provide us with information for contractual or legal reasons. For example: (i) when you register or transfer a domain name through the Services, in order to comply with ICANN, registry, ccTLD or registrar policies, we collect your domain registration information; (ii) we may ask you to provide a mailing address and/or select your jurisdiction when you sign up for Paid Services to determine if, and how much, tax we need to collect from you; or (iii) if you use the Squarespace Payments Services through the Services, in accordance with the Squarespace Payments Terms, in order to provide the Squarespace Payments Services and to comply with our contractual and legal obligations, we collect additional information related to the Squarespace Payments Services and Processor Services, including information about you and your business, such as bank account details, name, address, phone number, date of birth, social security number, tax identifier (EIN), photo identification and nationality. We'll normally let you know when information is required, and the consequences of failing to provide it. If you do not provide personal information when requested, you may not be able to use our Services if that information is necessary to provide you with the service or if we are legally required to collect it. +We obtain information about you from various sources. We do this in three main ways: -**b. Personal information obtained from your use of our Services** +- You provide some of it directly (such as by registering for an account). -When you use our Services, we collect information about your activity on and interaction with the Services, such as your IP address(es), your device and browser type, the web page you visited before coming to our sites, what pages on our sites you visit and for how long and identifiers associated with your devices. If you've given us permission through your device settings, we may collect your location information in our mobile apps. +- We record some of it automatically when you use our Services or, where you are an End User, from your visits to Customers' sites (including with technologies like cookies). -If you are an End User of our Users' sites, we also get information about your interactions with their sites, though we use this in anonymous, aggregated or pseudonymized form which does not identify you directly. We use this data to evaluate, provide, protect or improve our Services (including by developing new products and services). +- We receive some of it from third parties (like when you register for an account using a third party service like Apple, Facebook or Google, when you purchase our products from an authorized reseller, when you make payments to us using our payment processor or via a mobile app store or when we receive information about potential enterprise sales leads). -Some of this information is collected automatically using cookies and similar technologies when you use our Services and our Users' sites. We let our Users control what cookies and similar technologies are used through their sites (except those we need to use to properly provide the Services, such as for performance or security related reasons). You can read more about our use of cookies in our [Cookie Policy](https://www.squarespace.com/cookie-policy). Some of this information is similarly collected automatically through your browser or from your device. +We've described this in more detail below. -**c. Personal information obtained from other sources** +**a. Information you provide** -If you use a Third Party Service (such as Google) to register for an Account, the Third Party Service may provide us with your Third Party Service account information on your behalf, such as your name and email address (we don't collect or store passwords you use to access Third Party Services). Your privacy settings on the Third Party Service normally control what they share with us. Make sure you are comfortable with what they share by reviewing their privacy policies and, if necessary, modifying your privacy settings directly on the Third Party Service. +When you use our Services, we collect information from you in a number of ways. For instance, we ask you to provide your Customer Account Details to create and manage your account. We also maintain your Marketing Preferences and your Communication Information that you provide to us. You might also provide us with information in other ways, including by responding to surveys, participating in user research or entering a contest, sweepstakes or other promotion. -If you sign up for Paid Services via a Third Party Service acting as an authorized reseller of our products, the authorized reseller may provide us with: (i) account information on your behalf, such as your name and email address; and (ii) information necessary for us to complete your Paid Services sign up, such as your domain registration information. +Sometimes we require you to provide us with information for contractual or legal reasons. For example: -If you sign up for Paid Services directly with us, we obtain limited information about your payment card from our payment processor, such as the last four digits, the country of issuance and the expiration date. Currently, our payment processor is Stripe. Stripe uses and processes your complete payment information in accordance with [Stripe's privacy policy](https://stripe.com/privacy/). This paragraph is not applicable if you sign up for Paid Services as an in-app purchase via a mobile app store in which case the mobile app store's privacy policy will apply. Please see [Google's privacy policy](https://policies.google.com/privacy) and [Apple's privacy policy](https://www.apple.com/legal/privacy/en-ww/) for information about how they use and process your payment information. This paragraph is also not applicable if you sign up for Paid Services via a Third Party Service acting as an authorized reseller of our products. Please see the authorized reseller's privacy policy for information about how they use and process your payment information. +- we may ask you to provide a mailing address and/or select your jurisdiction when you sign up for our paid Services (e.g., purchase a subscription) to determine if, and how much, tax we need to collect from you; or -**5\. How we use your personal information** +- if you use the Payments Services through the Services, in accordance with the [Squarespace Payments Terms](https://www.squarespace.com/payments-terms), in order to provide the Payments Services and to comply with our contractual and legal obligations, we collect additional information related to the Payments Services and Processing Services, including Payments Services Account Information and possibly Payments Services Identity Verification Information. -We use the personal information we obtain about you for the following purposes: +We'll normally let you know when information is required, and the consequences of failing to provide it. If you do not provide requested information, you may not be able to use our Services if that information is necessary to provide you with the service or if we are legally required to collect it. -- **Provision of the Services to Users.** Create and manage your Account, provide and personalize our Services, register or transfer your domain names, process payments and respond to your inquiries. If you use the Squarespace Payments Services through the Services, in accordance with the Squarespace Payments Terms, to set up, manage and provide the Squarespace Payments Services, integrate them with the Processor Services and to initiate Transactions (as defined in the Squarespace Payments Terms) on your behalf. +**b. Information obtained from your use of our Services** -- **Communicating with you.** Communicate with you, including by sending you emails about your transactions and Service-related announcements. +When you use our Services, we collect Site Usage Information and Account History Information about your activity on and interaction with the Services. If permission has been granted through your device settings, Site Usage Information for our mobile apps may include your precise location information. -- **Surveys and contests.** Administer surveys, contests and other promotions. +If you are an End User of a Customer's site, we also get Site Usage Information about your interactions with their sites. -- **Promotion.** Promote our Services and send you tailored marketing communications about products, services, offers, programs and promotions of Squarespace and our partners and measure the success of those campaigns. For example, we may send different marketing communications to you based on your subscription plan or what we think may interest you based on other information we hold about you. +Some of this information is collected automatically using cookies and similar technologies when you use our Services or, if you are an End User, when you visit a Customer's site. We let our Customers control what cookies and similar technologies are used through their sites (except those we need to use to properly provide the Services, such as for functionality, performance or security related reasons). You can read more about our use of cookies in our [Cookie Policy](https://www.squarespace.com/cookie-policy). Some of this information is similarly collected automatically through your browser or from your device. -- **Advertising.** Analyze your interactions with our Services and third parties' online services so we can tailor our advertising to what we think will interest you. For example, we may decide not to advertise our Services to you on a social media site if you already signed up for Paid Services or we may choose to serve you a particular advertisement based on your subscription plan or what we think may interest you based on other information we hold about you. +**c. Information obtained from other sources** -- **Customizing the Services.** Provide you with customized services. For example, we use your location information to determine your language preferences or display accurate date and time information. We also use cookies and similar technologies for this purpose, such as remembering which of Your Sites you most recently edited. +If you use a third party service (such as Apple, Facebook or Google) to register for an account, the third party service may provide us with your Customer Account Details on your behalf, but we don't collect or store passwords you use to access third party services. We do not control what information a third party service provides to us. The third party service you use may give you options on what the service discloses to us if you link your third party service account with the Services. Make sure you are comfortable with what these third party services share by reviewing their privacy policies and, if necessary, modifying your privacy settings directly on the third party service. -- **Improving our Services.** Analyze and learn about how the Services are accessed and used, evaluate and improve our Services (including by developing new products and services and managing our communications) and monitor and measure the effectiveness of our advertising. We usually do this based on anonymous, pseudonymized or aggregated information which does not identify you directly. For example, if we learn that most Users of Paid Services use a particular integration or feature, we might wish to expand on that integration or feature. +If you sign up for our paid Services via a third party service acting as an authorized reseller of our products, the reseller business partner may provide us with information on your behalf which is necessary for us to complete your paid Services sign up, such as your Customer Account Details. -- **Security.** Ensure the security and integrity of our Services. If you use the Squarespace Payments Services through the Services, in accordance with the Squarespace Payments Terms, conduct fraud and risk monitoring, verify your identity, determine if you are eligible to use certain Squarespace Payments Services, and investigate fraud, mitigate financial loss or other harm to you, other Users or your or their End Users. +If you use third party services which are integrated with the Services, including financial products, we may receive information about your use of such third party services via our integration business partners. -- **Third party relationships.** Manage our vendor and partner relationships. +Currently, our payment processors are Stripe and PayPal. Each payment processor uses and processes your complete payment information in accordance with its applicable privacy policy ([Stripe](https://stripe.com/privacy/) and [PayPal](https://www.paypal.com/webapps/mpp/ua/privacy-full)). -- **Enforcement.** Enforce our [Terms of Service](https://www.squarespace.com/terms-of-service) and other legal terms and policies. +- If you sign up for paid Services with us using a payment card, we obtain limited information about your payment card from our payment processor, such as the last four digits, the country of issuance and the expiration date. -- **Protection.** Protect our and others' interests, rights and property (e.g., to protect our Users from abuse). +- If you sign up for paid Services with us using PayPal or another non-payment card payment method, we may obtain information about your payment method from our payment processor, such as: (i) for PayPal, the email address associated with your PayPal account; and (ii) for Single Euro Payments Area (SEPA), the last four digits of your bank account number, the country of your bank account and your bank's bank code and branch code. -- **Complying with law**. Comply with applicable legal requirements, such as tax and other government regulations and industry standards, contracts or law enforcement requests. If you use the Squarespace Payments Services through the Services, in accordance with the Squarespace Payments Terms, these legal requirements include know your customer, anti-money laundering or anti-terrorism laws. +The preceding payment processors paragraph is not applicable: -We process your personal information for the above purposes when: +- if you sign up for paid Services as an in-app purchase via a mobile app store, in which case the mobile app store's privacy policy will apply. Please see [Google's privacy policy](https://policies.google.com/privacy) and [Apple's privacy policy](https://www.apple.com/legal/privacy/en-ww/) for information about how they use and process your payment information. -- **Consent.** You have consented to the use of your personal information in a particular way. When you consent, you can change your mind at any time. +- if you sign up for paid Services via a third party service acting as an authorized reseller of our products. Please see the authorized reseller's privacy policy for information about how they use and process your payment information. -- **Performance of a contract.** We need your personal information to provide you with services and products requested by you, or to respond to your inquiries. In other words, so we can perform our contract with you or take steps at your request before entering into one. For example, we need your email address so you can sign in to your Squarespace account. +[_Back to top_](https://www.squarespace.com/privacy/) -- **Legal obligation.** We have a legal obligation to use your personal information, such as to comply with applicable tax and other government regulations or to comply with a court order or binding law enforcement request. +**4\. How we use your information** -- **Legitimate interests.** We have a legitimate interest in using your personal information, but we won't process your information if your interests, or your fundamental rights and freedoms, override ours. In particular, we have a legitimate interest in the following cases: +When we process your information pursuant to this Privacy Policy, we do so for the following purposes: - - To operate the Squarespace business and provide you with tailored advertising and communications to develop and promote our business. +- **Provision of the Services to Customers**. Create and manage your account, configure and update your sites and site settings, register or transfer your domain names, process your payments to us, and receive support for your inquiries. If you use the Payments Services, in accordance with the [Squarespace Payments Terms](https://www.squarespace.com/payments-terms), this also includes the set up, management and provision of the Payments Services to you, the integration of the Payments Services with the Processor Services and the initiation of transactions on your behalf. - - To analyze and improve the safety and security of our Services - we do this as it is necessary to pursue our legitimate interests in ensuring Squarespace is secure, such as by implementing and enhancing security measures and protections and protecting against fraud, spam and abuse. +- **Communicating with you**. Communicate with you, including by sending you emails about your transactions and Service-related announcements. - - To provide and improve the Services, including any personalized services - we do this as it is necessary to pursue our legitimate interests of providing an innovative and tailored offering to our Users on a sustained basis. +- **Surveys and research and contests, sweepstakes or other promotions**. Conduct and administer surveys and research, as well as contests, sweepstakes or other promotions. - - To share your personal information with other Squarespace group companies that help us provide and improve the Services. +- **Processing your payments**. Receive payment from you for paid Services. - - To comply with a court order or binding law enforcement request. +- **Promotion and sales**. Promote and sell our Services and send you tailored marketing communications about products, services, offers, programs and promotions of Squarespace and our partners and measure the success of those campaigns. For example, we may send different marketing communications to you based on your current subscription plan or what we think may interest you based on your Account History Information. - - To anonymize and subsequently use anonymized information. +- **Advertising**. Learn about and analyze your interactions with our Services and third parties' online services so we can tailor our advertising to what we think will interest you. For example, we may decide not to advertise our Services to you on a social media site if you already signed up for paid Services or we may choose to serve you a particular advertisement based on your current subscription plan or what we think may interest you based on your Account History Information. In certain US states, you have the right to opt out of our sharing of your information with such third party online services. See [Appendix I below](https://www.squarespace.com/privacy/) and [Appendix II below](https://www.squarespace.com/privacy/). -- **Protecting you and others.** To protect your vital interests, or those of others. +- **Customizing the Services**. Provide you with a customized Services experience. For example, we may use your location information to determine your language preferences or display accurate date and time information. We may also use cookies and similar technologies to help us achieve this purpose, such as remembering which of your sites you most recently edited. -- **Others' legitimate interests.** Where necessary for the purposes of a third party's legitimate interests, such as our partners who have a legitimate interest in delivering tailored advertising to you and monitoring and measuring its effectiveness or our Users who have a legitimate interest in having their sites function properly and securely and analyzing the usage of their sites so they can understand trends and improve their services. +- **Improving our Services**. Learn about and analyze how the Services are accessed and used and evaluate and improve our Services (including by developing new products and services and managing our communications). For example, if we learn that most Customers of paid Services use a particular integration or feature, we might wish to expand on that integration or feature. -**6\. How we share your personal information** +- **Security**. Foster the safety, security and integrity of our Services. If you use the Payments Services, in accordance with the [Squarespace Payments Terms](https://www.squarespace.com/payments-terms), this also includes fraud and risk monitoring, such as verifying your identity, determining your eligibility for certain Payments Services, detecting and investigating fraud and mitigating financial loss or other harm to you, Squarespace, your End Users or others. -We share personal information in the following ways: +- **Third party relationships**. Manage our vendor, partner and other third party relationships. -- **Affiliates.** We share personal information with our affiliates when it is reasonably necessary or desirable, such as to help provide services to you or analyze and improve the services we or they provide. +- **Enforcement**. Enforce our [Terms of Service](https://www.squarespace.com/terms-of-service) and other legal terms and policies. -- **Users.** We share with our Users data regarding usage by End Users of their sites. For example, we provide a User with information about what web page the End User visited before coming to their site and how their End Users interacted with their site. This is so Users can analyze the usage of their sites and improve their services. +- **Protection**. Protect our and others' interests, rights and property. -- **Payments Services third party service providers.** If you use the Squarespace Payments Services through the Services, in accordance with the Squarespace Payments Terms, we may use certain third party service providers (including [Stripe](https://stripe.com/privacy), [Sift](https://sift.com/service-privacy) and [Plaid)](https://plaid.com/legal/) to: (i) operate and provide the Squarespace Payments Services, (ii) provide Processing Services, (iii) perform administrative payment functions, (iv) perform individual identity or bank verification, and (v) prevent or investigate suspected risk, fraud, security threats, illegal and malicious activity or violations of the Squarespace Payments Terms. +- **Complying with law**. Comply with applicable legal requirements, such as tax and other government regulations and industry standards, contracts or law enforcement requests (including ICANN, registry, ccTLD or registrar rules, regulations and policies). If you use the Payments Services, in accordance with the [Squarespace Payments Terms](https://www.squarespace.com/payments-terms), these legal requirements include know your customer, anti-money laundering or anti-terrorism laws. -- **Domain registration partners.** If required to comply with ICANN, registry, ccTLD or registrar policies, we share your domain registration information with such domain registration partners. +We may de-identify information we collect so the information cannot reasonably identify you or your device, or we may collect information that is already in de-identified form and use such information for purposes such as to conduct research, to improve our Services, for troubleshooting purposes or to help detect and protect against error, fraud or other criminal activity. We commit to not de-aggregating or re-identifying the aggregated and/or anonymized data that we process. Our use and disclosure of de-identified information is not subject to any restrictions under this Privacy Policy, and we may use and disclose it to others for any purpose, without limitation. -- **Business partners.** We may share personal information with business partners. For example, we may share your personal information when our Services are integrated with their Third Party Services, but only when you have been informed or would otherwise expect such sharing. +For our Users in the European Economic Area ("EEA") and the United Kingdom ("UK") we rely on the legal bases set out in the table below to process your information. The legal bases on which we rely for Users from other jurisdictions may differ from those listed below. -- **Third party plugins and social networks.** We may share personal information with website plugins, social media platforms or similar Third Party Services to improve your experience, at your direction, or when you intentionally interact with the plug-in. For example, when you use a Third Party Service to create or log in to your Account, we may share your personal information with that Third Party Service. +

a. Performance of a contract. We process your information as necessary for us to provide you with the Services and/or perform our Terms of Service or other relevant contract(s) with you. You cannot use our Services if we cannot process your information for the below purposes.
Purpose	Categories of Personal Information
i. To create and manage your account with Squarespace and provide our Services. For our Customers, we collect certain information so you can login to our Services and manage and use your paid Services, including updating your site, scheduling page or domain name settings and registering or transferring your domain name registrations.	Customer Account Details Optional 2FA Account Information Account History Information
ii. To receive payment for paid Services. We use certain information to receive payment from our Customers who purchase paid Services from us. This involves us sharing information with our payment processors. Such payment processors will process your information in accordance with their own privacy policies.	Customer Account Details Payment Information
iii. To set up and manage your Payments Services account and integrate your Payments Services with the Processing Services. As a Customer, depending on your location, you may use our payments service, Squarespace Payments, to accept various forms of payments on your site. You need to provide certain information and may also be required to verify your identity in order to set up your Payments Services account.	Payments Services Account Information Payments Services Identity Verification Information Account History Information
iv. To send communications about your transactions with us and other Service-related announcements. As a Customer, if you make purchases from the Services or we need to otherwise notify you about our Services or your use of them, we need to communicate with you, including via email and/or by sending you an alert via the Services. You may also send us messages, such as requests for support.	Customer Account Details Payments Services Account Information Account History Information Communication Information
v. To provide support for our Services and resolve issues or disputes. We use certain information to receive, review and respond to User, Customer and other individuals' requests for support or other inquiries. We may also use your information to resolve any issues or disputes between you and a Customer.	Customer Account Details Payments Services Account Information Optional 2FA Account Information Account History Information Communication Information Site Usage Information Other Individuals' Contact Information
vi. To foster the safety, security and integrity of our Services. We use certain information to foster the security and integrity of our Services, including: (A) to detect, investigate and/or prevent violations or potential violations of our Terms of Service and applicable policies; and (B) to detect, investigate and/or prevent suspicious, harmful, unsafe or unlawful activity or behavior, including fraud, spam or other safety or security issues. If you are a Customer who uses the Payments Services, we use certain information to: (C) conduct fraud and risk monitoring; (D) verify your identity; (E) determine if you are eligible for certain Payments Services or financial products; (F) investigate fraud; and (G) mitigate financial loss or other harm to you, Squarespace, your End Users or others.	Customer Account Details Payments Services Account Information Optional 2FA Account Information Account History Information Payment Information Communication Information Payments Services Identity Verification Information Site Usage Information
vii. To administer contests, sweepstakes and other promotions. We use certain information about individuals who enter our contests, sweepstakes or other promotions to, as applicable, assess eligibility, manage and operate the promotion, select winners and provide prizes.	Customer Account Details Promotion Information Site Usage Information
b. Where necessary to comply with our legal obligations. We have a legal obligation to process your information for the below purposes.
Purpose	Categories of Personal Information
i. To comply with applicable tax laws. We use certain information about paying Customers, such as their billing address, to comply with our obligations under applicable tax laws, including the Taxes Consolidation Act, 1997 and the Value-Added Tax Consolidation Act 2010 (each, as amended).	Customer Account Details Payments Services Account Information Account History Information Payment Information
ii. To comply with know your customer and anti-money laundering laws. We are required to obtain certain information about Customers who use the Payments Services to verify their identities and take preventative measures as a result of know your customer, money laundering and/or terrorist financing laws. These laws include EU Directive 2015/849 (AMLD IV) on anti-money laundering and terrorist financing, the EU Digital Services Act, the Irish Criminal Justice (Money Laundering and Terrorist Financing) Act 2010, EU Directive 2018/843 (AMLD V) on anti-money laundering and terrorist financing and EU Member State implementing legislation such as the Criminal Justice (Money Laundering and Terrorist Financing) Act 2010.	Customer Account Details Payments Services Account Information Account History Information Payments Services Identity Verification Information
iii. To respond to a legal request or comply with applicable law where we have a legal or regulatory obligation. We use, retain and disclose information where we have a legal or regulatory obligation to do so. For example: (A) if we receive a valid legal request, such as a court order, preservation order or search warrant, related to your account, we may use, retain and disclose your information to comply with such request (even if you subsequently exercise your rights under Section 6 below); (B) we may have obligations under ICANN, registry, ccTLD or registrar rules, regulations and policies to use, retain or disclose your information; and (C) in connection with litigation, potential disputes or regulatory matters, we may use, retain and disclose your information related to a legal claim or complaint, such as where we are subject to a regulatory investigation or need to defend ourselves in legal proceedings or respond to a regulatory complaint made by you or others. Such laws may include the European General Data Protection Regulation (including as amended and/or incorporated into UK law, the "GDPR"),the Data Protection Act 1988-2018, Regulation (EU) No 1215/2012 on jurisdiction and the recognition and enforcement of judgments in civil and commercial matters, Council Regulation (EC) No 1206/2001 of 28 May 2001 on cooperation between the courts of the Member States in the taking of evidence in civil or commercial matters, Section 10 of the Criminal Justice (Miscellaneous Provisions) Act 1997 (as amended) and the Criminal Justice Act 2011. Squarespace implements a robust law enforcement request policy which is designed to ensure that all law enforcement, governmental and regulatory requests are valid and made in accordance with applicable legal process. Squarespace does not disclose data to law enforcement, regulatory or governmental bodies unless required by applicable law and objects to unlawful requests.	Customer Account Details Payments Services Account Information Optional 2FA Account Information Marketing Preferences Account History Information Payment Information Communication Information Payments Services Identity Verification Information Site Usage Information Other Individuals' Contact Information Survey and Research Information Promotion Information
c. Where necessary for our legitimate interests or the legitimate interests of a third party such as our Customers. For example, we have a legitimate interest in operating our business and our Customers have a legitimate interest in having their sites function properly, safely and securely. We won't process your information if your interests or your fundamental rights and freedoms override ours or others' legitimate interests. You have the right to object to this processing at any time.
Purpose	Categories of Personal Information
i. To understand and analyze how you use our Services and improve your experience on the Services. We use certain information to learn about and analyze our Users' and Customers' experience with our Services, including for bug detection and user research. We use these insights and this information to improve our Services. For example, if we learn that most Customers of our paid Services use a particular integration or feature, we might wish to expand on that integration or feature.	Account History Information Communication Information Site Usage Information Survey and Research Information
ii. To customize our Services for our Users and Customers. We use certain information to customize our Services for you and tailor our communications for you. For example: (A) we use your location information to determine your language preferences or display accurate date and time information; and (B) we use information about how you use our Services to communicate relevant information to you. We also use cookies and similar technologies for this purpose, such as remembering, if you're a Customer, which of your sites you most recently edited.	Customer Account Details Account History Information Communication Information Site Usage Information
iii. To tailor our advertising outside of the Services. We use and share certain information with online advertising business partners.	Account History Information Site Usage Information
iv. To identify, respond to and propose solutions for potential enterprise Customers. We use certain information to identify, respond to and propose solutions for potential business Customers in respect of our enterprise services.	Enterprise Sales Information
v. To maintain the safety, security and integrity of our Services. We use certain information to foster the security and integrity of our Services, including: (A) to detect, investigate and/or prevent violations or potential violations of our Terms of Service and applicable policies; (B) to detect, investigate and/or prevent suspicious, harmful, unsafe or unlawful activity or behavior, including fraud, spam or other safety or security issues; and (C) to maintain the integrity of our Services. If you are a Customer who uses the Payments Services, we use certain information to: (F) conduct fraud and risk monitoring; (G) verify your identity; (H) determine if you are eligible to use certain Payments Services; and (I) investigate fraud; (J) mitigate financial loss or other harm to you, other Customers or your or their End Users.	Customer Account Details Payments Services Account Information Optional 2FA Account Information Account History Information Payment Information Communication Information Payments Services Identity Verification Information Site Usage Information
vi. To protect our legal rights. We may use, retain or share information to protect or exercise our legal rights or defend against actual or potential legal claims, including to address a violation or potential violation of our Terms of Service or policies (including our Acceptable Use Policy).	Customer Account Details Payments Services Account Information Optional 2FA Account Information Marketing Preferences Account History Information Payment Information Communication Information Payments Services Identity Verification Information Site Usage Information Other Individuals' Contact Information Survey and Research Information Promotion Information
vii. To manage our vendor, partner and other third party relationships. We use certain information to manage our relationships with vendors, partners and other third parties.	Other Individuals' Contact Information
viii. In the event of a business transfer. If Squarespace is involved in a reorganization, merger, acquisition, sale of some or all of our assets or other business transaction, depending on the circumstances, we may use or share information as part of the negotiation, consideration or effectuation of such transaction.	Customer Account Details Payments Services Account Information Optional 2FA Account Information Marketing Preferences Account History Information Payment Information Communication Information Payments Services Identity Verification Information Site Usage Information Other Individuals' Contact Information Survey and Research Information Promotion Information
d. Where you provide your consent. In these scenarios, you have the right to withdraw your consent at any time.
Purpose	Categories of Personal Information
i. To send you email marketing. We need your consent to send you email marketing messages if you are in the EEA, UK or Switzerland (collectively, the "European Region"). You will be given the opportunity to opt out of each marketing communication that we send.	Customer Account Details Marketing Preferences Account History Information
ii. To tailor our advertising outside of the Services. Where we use cookies and similar technologies for this purpose, we need your consent to use or share your information with our online advertising business partners. You have the right to withdraw your consent at any time.	Account History Information Site Usage Information
iii. To verify your identity biometrically. We need your explicit consent to have our vendor verify your identity through biometric means. You may request to have your identity verified in another manner.	Payments Services Account Information Payments Services Identity Verification Information (including a biometric scan of your facial geometry from a photo and official government document you provide)
e. To protect your or others' vital interests. In rare circumstances, we process your information to protect your or others' vital interests.
Purpose	Categories of Personal Information
i. To retain, review and share information with law enforcement and others. We may use, retain or share information with law enforcement or others in circumstances where a person's vital interests require protection, such as in the case of emergencies. For example, we may share information to prevent loss of life or personal injury to a Customer, End User or third party, or to prevent crime or fraud.	Customer Account Details Payments Services Account Information Optional 2FA Account Information Marketing Preferences Account History Information Payment Information Communication Information Payments Services Identity Verification Information Site Usage Information Other Individuals' Contact Information Survey and Research Information Promotion Information

-- **Service providers.** We share personal information with our service providers that perform services on our behalf. For example, we may use third parties to help us provide customer support, manage our advertisements on other sites, send marketing and other communications on our behalf or assist with data storage. +**6\. Your rights and choices** -- **Process payments.** We transmit some of your personal information via an encrypted connection to our payment processor. +Where applicable law requires (and subject to any relevant exceptions or obligations under law), you may have the right to access, port, update, change or delete personal information. -- **Following the law or protecting rights and interests.** We disclose your personal information if we determine that such disclosure is reasonably necessary to comply with the law, protect our or others' rights, property or interests (such as enforcing our [Terms of Service](https://www.squarespace.com/terms-of-service)) or prevent fraud or abuse of Squarespace or our Users or End Users. In particular, we may disclose your personal information in response to lawful requests by public authorities, such as to meet national security or law enforcement requirements. +You may have the right to restrict or object to the processing of your personal information or to exercise a right to data portability under applicable law. -- **Advertising.** We share personal information with third parties so they and we can provide you with tailored advertising and measure and monitor its effectiveness. For example, we may share your pseudonymized email address with a third party social media platform on which we advertise to avoid serving Squarespace ads to people who already use Squarespace. +You can access, update, change or delete personal information (or that of your End Users) in your account. You can also delete your account by following the instructions in [this support guide](https://support.squarespace.com/hc/articles/228036268-Deleting-your-account). Please note that we may need to verify your identity in connection with your requests, and such verification process may, if you do not have access to your account, require you to provide us with additional information we maintain about you to verify your identity. Even if you have access to your account, we may request additional information if we believe it's necessary to verify your identity. If we are unable to verify your identity or request, we may not, in accordance with applicable law, be able to fulfill your request. You may also contact us by email at [privacy@squarespace.com](mailto:privacy@squarespace.com) to submit a request. -- **Business transfers.** If we're involved in a reorganization, merger, acquisition or sale of some or all of our assets, your personal information may be transferred as part of that deal or the negotiation of contemplated deals. +Please note that, for technical reasons, there will likely be a delay in deleting your personal information from our systems when you ask us to delete it. To the extent permitted under applicable law, we may also retain personal information in order to comply with the law, protect our or others' rights, resolve disputes or enforce our legal terms or policies. -**7\. Your rights and choices** +Additionally, if we rely on consent for the processing of your personal information, you have the right to withdraw it at any time and free of charge. When you do so, this will not affect the lawfulness of the processing before your consent withdrawal. -Where applicable law requires (and subject to any relevant exceptions under law), you may have the right to access, update, change or delete personal information. - -You can access, update, change or delete personal information (or that of your End Users) in your Account. You can also delete your account by following the instructions in [this support guide](https://support.squarespace.com/hc/en-us/articles/228036268-Deleting-your-account). Please note that we may need to verify your identity in connection with your requests, and such verification process may, if you do not have access to your Account, require you to provide us with additional information we maintain about you to verify your identity. Even if you have access to your Account, we may request additional information if we believe it's necessary to verify your identity. If we are unable to verify your identity or request, we may not, in accordance with applicable law, be able to fulfill your request. You may also contact us by email at [privacy@squarespace.com](mailto:privacy@squarespace.com) to submit an access, update, change or deletion request. - You can also elect not to receive marketing communications by changing your preferences in your Account or by following the unsubscribe instructions in such communications. -Please note that, for technical reasons, there is likely to be a delay in deleting your personal information from our systems when you ask us to delete it. We also will retain personal information in order to comply with the law, protect our and others' rights, resolve disputes or enforce our legal terms or policies, to the extent permitted under applicable law. +Our [Cookie Policy](https://www.squarespace.com/cookie-policy) explains how you can manage cookies and similar technologies. -You may have the right to restrict or object to the processing of your personal information or to exercise a right to data portability under applicable law. You also may have the right to lodge a complaint with a competent supervisory authority, subject to applicable law. If you are subject to EU data protection laws, we suggest you lodge any such complaints with our lead supervisory authority: +You have the right to lodge a complaint with a competent supervisory authority, subject to applicable law. See [Section 12 below](https://www.squarespace.com/privacy/). -Irish Data Protection Commissioner -Data Protection Commission -21 Fitzwilliam Square South, Dublin 2, D02 RD28 -Ireland -Phone 01 7650100 & 1800437 737 -Email: [info@dataprotection.ie](mailto:info@dataprotection.ie) +If you are an End User, you should contact the applicable Customer to exercise your rights with respect to any information they hold about you which they control. -If you are a resident of the United Kingdom (the "UK") or otherwise subject to UK data protection laws, you may lodge such complaints with the UK supervisory authority: +[_Back to top_](https://www.squarespace.com/privacy/) -Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF United Kingdom, Phone 0303 123 1113, [Live Chat](https://ico.org.uk/global/contact-us/live-chat/) +**8\. How we retain your information** -Additionally, if we rely on consent for the processing of your personal information, you have the right to withdraw it at any time and free of charge. When you do so, this will not affect the lawfulness of the processing before your consent withdrawal. +We retain your information for as long as your account is active or for as long as needed to provide you with the Services. We also retain your information for as long as necessary to achieve the purposes described in this Privacy Policy, for example, to comply with our legal obligations, protect us in the event of disputes, enforce our agreements or to protect our or others' interests. -Our [Cookie Policy](https://www.squarespace.com/cookie-policy) explains how you can manage cookies and similar technologies. +The precise periods for which we keep your information vary depending on the nature of the information and why we need it. Factors we consider in determining these periods include the minimum required retention period prescribed by law or recommended as best practice, the period during which a claim can be made with respect to an agreement or other matter, whether the information has been aggregated or pseudonymized, and other relevant criteria. For example, the period we keep your email address is connected to how long your account is active, while the period for which we keep a support message is based on how long has passed since the last submission in the thread. -If you are an End User of one of our User's sites, you should contact them to exercise your rights with respect to any information they hold about you which they control. +As Customers may have a seasonal site or come back to us after an account becomes inactive, if you're a Customer, we may not immediately delete your information when your trial expires or you cancel all your paid Services. Instead, we keep your information for a reasonable period of time, so it will be there for you if you come back. -**8\. How we protect your personal information** +You may delete your account by following the instructions in [this support guide](https://support.squarespace.com/hc/articles/228036268-Deleting-your-account) and/or contacting us at [privacy@squarespace.com](mailto:privacy@squarespace.com). -While no service is completely secure, we have a security team dedicated to keeping personal information safe. We maintain administrative, technical and physical safeguards that are intended to appropriately protect against accidental or unlawful destruction, accidental loss, unauthorized alteration, unauthorized disclosure or access, misuse and any other unlawful form of processing, of the personal information in our possession. We employ security measures such as using firewalls to protect against intruders, building redundancies throughout our network (so that if one server goes down, another can cover for it) and testing for and protecting against network vulnerabilities. +Please note that in the course of providing the Services, we may create, collect and/or maintain de-personalized information, which we may retain indefinitely. -**9\. How we retain your personal information** +[_Back to top_](https://www.squarespace.com/privacy/) -We retain personal information regarding you or your use of the Services for as long as your Account is active or for as long as needed to provide you or our Users with the Services. We also retain personal information for as long as necessary to achieve the purposes described in this Privacy Policy, for example, to comply with our legal obligations, to protect us in the event of disputes and to enforce our agreements and to protect our and others' interests. +**9\. Data transfers** -The precise periods for which we keep your personal information vary depending on the nature of the information and why we need it. Factors we consider in determining these periods include the minimum required retention period prescribed by law or recommended as best practice, the period during which a claim can be made with respect to an agreement or other matter, whether the personal information has been aggregated or pseudonymized, and other relevant criteria. For example, the period we keep your email address is connected to how long your Account is active, while the period for which we keep a support message is based on how long has passed since the last submission in the thread. +Your personal information may be transferred to countries other than where you live, such as, for example, to our servers in the US. We also store your information locally on the devices you use to access the Services. -As Users may have a seasonal site or come back to us after an Account becomes inactive, we don't immediately delete your personal information when your trial expires or you cancel all Paid Services. Instead, we keep your personal information for a reasonable period of time, so it will be there for you if you come back. +Your personal information may be transferred to countries that do not have the same data protection laws as the country in which you initially provided the information. For example, data we store may be accessible to law enforcement and national security authorities under certain circumstances. -You may delete your Account by following the instructions in [this support guide](https://support.squarespace.com/hc/en-us/articles/228036268-Deleting-your-account) and/or contacting us at [privacy@squarespace.com](mailto:privacy@squarespace.com) and Squarespace will delete the personal information it holds about you (unless we need to retain it for the purposes set out in this Privacy Policy). +We rely upon a number of means to transfer personal information which is subject to European Region data protection laws. These include: -Please note that in the course of providing the Services, we collect and maintain aggregated, anonymized or de-personalized information which we may retain indefinitely. +- **Adequacy decision**. We may, in accordance with Article 45 of the GDPR, transfer personal information to recipients that are in a country that European Commission, UK or Swiss data protection supervisory authority(ies) have confirmed, by decision, offers an adequate level of data protection ("adequacy decision"). We rely on these adequacy decisions to transfer personal information to recipients located in countries such as the UK. The adequacy decisions are available at the following links: -**10\. Data transfers** + - [European Commission adequacy decisions](https://commission.europa.eu/law/law-topic/data-protection/international-dimension-data-protection/adequacy-decisions_en); -Personal information that you submit through the Services may be transferred to countries other than where you live, such as, for example, to our servers in the U.S. We also store personal information locally on the devices you use to access the Services. + - [UK adequacy decisions](https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/international-transfers-after-uk-exit/); and -Your personal information may be transferred to countries that do not have the same data protection laws as the country in which you initially provided the information. For example, data we store may be accessible to law enforcement and national security authorities under certain circumstances. + - [Swiss adequacy decisions](https://www.edoeb.admin.ch/edoeb/en/home/data-protection/handel-und-wirtschaft/transborder-data-flows.html). -We rely upon a number of means to transfer personal information which is subject to: (a) the European General Data Protection Regulation ("GDPR") in accordance with Chapter V of the GDPR; or (b) applicable UK data privacy laws in accordance therewith. References to GDPR and its provisions include the GDPR as amended and/or incorporated into UK law. These include: +- **Data Privacy Frameworks**. We transfer personal data to Squarespace, Inc. in the US from, as applicable, the EEA, Switzerland and the UK pursuant to the Data Privacy Frameworks. An adequacy decision was adopted for the EU-U.S. Data Privacy Framework, Swiss-US Data Privacy Framework and the UK Extension to the EU-US Data Privacy Framework (each individually and jointly, the "Data Privacy Frameworks). -- **Standard data protection clauses**. We transfer, in accordance with Article 46 of the GDPR, personal information to recipients that have entered into the European Commission approved contract for the transfer of personal data outside the European Economic Area ("EEA"). We transfer, in accordance with UK law, personal information to recipients that have entered into the UK Information Commissioner's Office approved international data transfer agreement and the UK addendum to such European Commission approved contract. +- **Standard data protection clauses ("SCCs") and other transfer methods**. For countries without an adequacy decision, we transfer, in accordance with Article 46 of the GDPR, personal information to recipients that have entered into the approved form of transfer contract (SCCs) for the transfer of personal data outside the European Region. We rely on SCCs to transfer personal information to recipients located in countries such as Australia. We may, where there is no adequacy decision, alternatively make a transfer based upon Article 46 of the GDPR using an approved certification mechanism or code of conduct or binding corporate rules. -- **Other means.** We may, in accordance with Articles 45 and 46 of the GDPR, transfer personal information to recipients that are in a country the European Commission or a European or UK data protection supervisory authority has confirmed, by decision, offers an adequate level of data protection, pursuant to an approved certification mechanism or code of conduct, together with binding, enforceable commitments from the recipient to apply the appropriate safeguards, including as regards data subjects' rights, or to processors which have committed to comply with binding corporate rules. +You can find out more information about these transfer mechanisms [here](https://commission.europa.eu/law/law-topic/data-protection/international-dimension-data-protection/rules-international-data-transfers_en) or you can request a copy from us. - - Data Privacy Frameworks. We transfer personal data to Squarespace, Inc. in the US from, as applicable, the EEA, Switzerland and the UK pursuant to the EU-U.S. Data Privacy Framework, the Swiss-U.S. Data Privacy Framework and the UK Extension to the EU-U.S. Data Privacy Frameworks (each individually and jointly, the "Data Privacy Frameworks"). In accordance with Article 45 of the GDPR, an adequacy decision was adopted for the EU-U.S., Swiss-US and UK Extension to the EU-US Data Privacy Frameworks. +[_Back to top_](https://www.squarespace.com/privacy/) -You can find out more information about these transfer mechanisms [here](https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu_en) or you can request a copy from us. +**10\. Data Privacy Frameworks** -**11. Data Privacy Frameworks** - Squarespace, Inc. complies with the Data Privacy Frameworks to provide a legal basis for transfers of personal data to Squarespace, Inc. in the US from, as applicable, the EEA, Switzerland and the UK. Squarespace, Inc. has certified its compliance to the Data Privacy Frameworks. -Squarespace, Inc.'s certification extends to its processing of personal information (received from the EEA, UK and Switzerland under the Data Privacy Frameworks) of the type and for the purposes described in this Privacy Policy. This Privacy Policy also describes the types of third parties to which personal information is disclosed (and the purposes for such), individual's right of access, the choice and means offered to limit the use and disclosure of personal information and that personal information is disclosed in response to legal requests by public authorities where necessary, including to meet national security or law enforcement requirements. +Squarespace, Inc.'s certification extends to its processing of personal information (received from the European Region under the Data Privacy Frameworks) of the type and for the purposes described in this Privacy Policy. This Privacy Policy also describes the types of third parties to which personal information is disclosed (and the purposes for such), individual's right of access, the choice and means offered to limit the use and disclosure of personal information and that personal information is disclosed in response to legal requests by public authorities where necessary, including to meet national security or law enforcement requirements. -Squarespace, Inc. is committed to treating personal information received from the EEA, Switzerland and the UK pursuant to the applicable Data Privacy Framework in accordance with the principles thereof (the "DPF Principles"). You can find our certification [here](https://www.dataprivacyframework.gov/s/participant-search/participant-detail) and you can learn more about the Data Privacy Frameworks (as determined based upon the country from which the personal information was received) and DPF Principles by visiting [https://www.dataprivacyframework.gov/](https://www.dataprivacyframework.gov/). +Squarespace, Inc. is committed to treating personal information received from the European Region pursuant to the applicable Data Privacy Framework in accordance with the principles thereof (the "DPF Principles"). You can find our certification [here](https://www.dataprivacyframework.gov/s/participant-search/participant-detail) and you can learn more about the Data Privacy Frameworks (as determined based upon the country from which the personal information was received) and DPF Principles by visiting [https://www.dataprivacyframework.gov/](https://www.dataprivacyframework.gov/). For purposes of enforcing compliance with the Data Privacy Frameworks, Squarespace, Inc. is subject to the investigatory and enforcement authority of the US Federal Trade Commission. Our accountability for personal information we receive and subsequently transfer to a third party is described in the DPF Principles. In particular, we may use third parties to process data on our behalf as described in this Privacy Policy, and we remain liable if they do so in a manner inconsistent with the DPF Principles, unless we prove that we are not responsible for the event giving rise to the damage. -If you have a question or complaint you believe to be within the scope of our Data Privacy Frameworks certification, please contact us first at [privacy@squarespace.com](mailto:privacy@squarespace.com), or using the contact details in the "How to contact us" section below. We'll respond within 45 days. +If you have a question or complaint you believe to be within the scope of our Data Privacy Frameworks certification, please contact us first at [privacy@squarespace.com](mailto:privacy@squarespace.com), or using the contact details in the "How to contact us" section below. Any complaint must include a description of your claim and proof of your relationship with Squarespace. We'll respond within 45 days. -For any complaints that we can't resolve directly, JAMS is the independent organization responsible for reviewing and resolving complaints about our Data Privacy Frameworks compliance. You can contact JAMS free of charge at [https://www.jamsadr.com/DPF-Dispute-Resolution](https://www.jamsadr.com/DPF-Dispute-Resolution). JAMS is an alternative dispute resolution provider based in the US. +Any complaint that we can't resolve directly after 45 days may be resolved by JAMS, which is the independent organization responsible for reviewing and resolving complaints about our Data Privacy Frameworks compliance. You can contact JAMS free of charge at [https://www.jamsadr.com/DPF-Dispute-Resolution](https://www.jamsadr.com/DPF-Dispute-Resolution). JAMS is an alternative dispute resolution provider based in the US. -If your concern still isn't addressed by JAMS, you may be entitled to a binding arbitration under the DPF Principles. For purposes of enforcing compliance with the Data Privacy Frameworks, Squarespace, Inc. is subject to the investigatory and enforcement authority of the U.S. Federal Trade Commission. +If your concern still isn't addressed by JAMS, you may be entitled to a binding arbitration under the DPF Principles through the International Centre for Dispute Resolution, which is the international division of the American Arbitration Association ("ICDR-AAA") and which is the administrator for the Data Privacy Frameworks binding arbitration program. The administration of all such arbitrations will be in accordance with ICDR-AAA's applicable dispute resolution rules and procedures in effect at the time any demand for arbitration is filed (the "ICDR-AAA Rules"). If you are in the EEA or the UK, please see the applicable ICDR-AAA Rules [here](https://go.adr.org/rs/294-SFS-516/images/ICDR-AAA_EU-US_DPF_AnnexI_Arbitration_Rules.pdf). If you are in Switzerland, please see the applicable ICDR-AAA Rules [here](https://go.adr.org/rs/294-SFS-516/images/Swiss-US_Data_Privacy_Framework_AnnexI_Binding_Arbitration_Rules.pdf). Notwithstanding anything to the contrary, both you and Squarespace agree to the applicable ICDR-AAA Rules relating to mass arbitration filings, including without limitation the [ICDR-AAA Mass Arbitration Supplementary Rules and Fee Schedules](https://go.adr.org/mass-arbitration-rules-april2024.html), but excluding any rules or procedures governing or permitting class or representative actions. +Any dispute resolution demand or counterclaim, including arbitration demand or counterclaim, asserted by either party must contain sufficient information to provide fair notice to the other party of the asserting party's identity, the claims being asserted and the factual allegations on which those claims are based, and must include proof that the claimant's data is subject to this Privacy Policy. ICDR-AAA may require amendment of any demand or counterclaim that does not satisfy these requirements. ICDR-AAA has the right to impose sanctions for any claims it determines to be frivolous or improper (under the standard set forth in Federal Rule of Civil Procedure 11 and any similar standards in other jurisdictions), including for any claim filed on behalf of a claimant whose data is not subject to this Privacy Policy. + Nothing in the Data Privacy Frameworks affects your rights as a data subject to the extent we use any European Commission approved standard data protection clauses for transfers to the US. If there is any conflict between the terms in this Privacy Policy and applicable DPF Principles, the applicable DPF Principles shall govern. -**12\. End Users' personal information** +[_Back to top_](https://www.squarespace.com/privacy/) -Our Users who have created a site using Squarespace are responsible for what they do with the personal information they collect, directly or through Squarespace, about their End Users where they are a controller for such processing. This Section 12 is directed to such Users. +**12\. Who is Squarespace?** -**a. Your relationship with End Users** +When we say "Squarespace" (or "we," "us" or "our"), we mean: (a) Squarespace, Inc. if you are a resident of or have your principal place of business in the United States of America or any of its territories or possessions (the "US"); or (b) Squarespace Ireland Limited if you are a resident of or have your principal place of business outside the US. -If you're one of our Users, you will collect personal information about your End Users. For example, during checkout you may ask your End Users to provide their name, address, email address and payment information so that you can complete their orders. You may also use cookies and similar technologies to analyze usage and other trends. +If your place of residence or principal place of business changes, the Squarespace entity that controls your personal information will be determined by your new residence or principal place of business from the date it changes. -You're solely responsible for complying with any laws and regulations that apply to your collection and use of your End Users' information, including personal information you collect about them from us or using Squarespace functionality or cookies or similar technologies. Please be aware that you and Squarespace may be independent controllers of some data ("Independently Controlled Data"). Independently Controlled Data includes data related to your End Users' interactions with Your Site such as IP address, device/browser details, web pages visited prior to coming to Your Site and browsing activity on Your Site. Independently Controlled Data may be collected by the Services through an End User's browser and technologies like cookies. Note that Independently Controlled Data is Squarespace Controlled PI with respect to processing by Squarespace (for which we determine the purposes and means of the processing) and User Controlled PI with respect to processing by a User (for which the User determine the purposes and means of the processing). +You have the right to lodge a complaint with a competent supervisory authority, subject to applicable law. If you are subject to EU data protection laws, we suggest you lodge any such complaints with our lead supervisory authority: -You must publish your own privacy and cookie policies and comply with them. +Irish Data Protection Commissioner +Data Protection Commission +21 Fitzwilliam Square South, Dublin 2, D02 RD28 +Ireland +Phone 01 7650100 & 1800437 737 +Email: [info@dataprotection.ie](mailto:info@dataprotection.ie) -We're not liable for your relationship with your End Users or how you collect and use personal information about them (even if you collect it from us or using Squarespace functionality or cookies or similar technologies) and we won't provide you with any legal advice regarding such matters. +If you are a resident of the UK or otherwise subject to UK data protection laws, you may lodge such complaints with the UK supervisory authority: -**b. End User payment information** +Information Commissioner's Office +Wycliffe House, Water Lane +Wilmslow, Cheshire +SK9 5AF +United Kingdom +Phone 0303 123 1113 +[Live Chat](https://ico.org.uk/global/contact-us/live-chat/) -If you use the Squarespace Payments Services through the Services, in accordance with the Squarespace Payments Terms, you accept that Squarespace, the Processor providing the Processor Services and certain Squarespace Payments Services third party service providers (such as [Sift](https://sift.com/service-privacy) and [Plaid](https://plaid.com/legal/)) have the authority to access, use and transmit your End Users' Transaction, payment (cardholder information) and other information. We share such End Users' Transaction, payment (cardholder information) and other information with the Processor and certain Squarespace Payments Services third party service providers to provide the Payments Services, to perform administrative payment functions, to perform individual identity or bank verification, to prevent or investigate suspected risk, fraud, security threats, illegal and malicious activity. +[_Back to top_](https://www.squarespace.com/privacy/) -If you integrate Your Site with a third party eCommerce Payment Processors, Your End Users' payment information may be processed via third party eCommerce Payment Processors, in accordance with such eCommerce Payment Processors' terms and policies. We transmit your End Users' complete payment information when they initially provide or update it only so that we can pass it along to the eCommerce Payment Processors you agree to use. With respect to such third party eCommerce Payment Processors integrated with Your Site, we don't collect or store your End Users' payment information. +

Category of personal information	Purposes of use	Categories of other parties to whom Squarespace has disclosed or may disclose this category
Personal identifiers, including Customer Account Details, Payments Services Account Information, Optional 2FA Account Information, Contact Information and Enterprise Sales Information	Provision of the Services to Customers Communicating with you Surveys and research and contests, sweepstakes or other promotions Processing your payments Promotion and sales Advertising Security Enforcement Protection Complying with Law	Vendors; Business partners; Entities for legal purposes; Entities for transfers of business or assets
Customer profile and financial information, including Payments Services Account Information	Provision of the Services to Customers Communicating with you Surveys and research and contests, sweepstakes or other promotions Promotion and sales Security Enforcement Protection Complying with law	Vendors; Business partners; Entities for legal purposes; Entities for transfers of business or assets
Commercial information, including Account History Information	Provision of the Services to Customers Communicating with you Surveys and research and contests, sweepstakes or other promotions Promotion and sales Advertising Customizing the Services Improving our Services Security Enforcement Protection Complying with law	Vendors; Business partners; Entities for legal purposes; Entities for transfers of business or assets
Geolocation data	Provision of the Services to Customers Customizing the Services Security Enforcement Protection Complying with law	Vendors; Entities for legal purposes; Entities for transfers of business or assets
Professional or job-related information, including as part of Enterprise Sales Information	Communicating with you Promotion and sales Security Enforcement Protection Complying with law	Vendors; Entities for legal purposes; Entities for transfers of business or assets
Internet activity data of Customers, including Site Usage Information of Customers	Provision of the Services to Customers Advertising Customizing the Services Improving our Services Security Enforcement Protection Complying with law	Vendors; Business partners; Entities for legal purposes; Entities for transfers of business or assets
Internet activity data of End Users, including Site Usage Information of End Users	Security Enforcement Protection Complying with law	Vendors; Entities for legal purposes; Entities for transfers of business or assets
Sensory data, including recorded discussions as part of Enterprise Sales Information	Communicating with you Promotion and sales Security Enforcement Protection Complying with law	Vendors; Entities for legal purposes; Entities for transfers of business or assets
Other information, e.g., any other information you provide to us in connection with the Services	Provision of the Services to Customers Communicating with you Customizing the Services Improving our Services Security Enforcement Protection Complying with law	Vendors; Entities for legal purposes; Entities for transfers of business or assets

-**13\. Updates to this Privacy Policy** +The only categories of personal information for which we "Share" or "Sell" personal information for cross-context behavioral advertising (as described in subsection c. below) are non-directly identifying identifiers (e.g., "hashed" email address), commercial transactions, and Internet activity data. -We'll update this Privacy Policy from time to time to reflect changes in technology, law, our business operations or any other reason we determine is necessary or appropriate. When we make changes, we'll update the "Effective Date" at the top of the Privacy Policy and post it on our sites. If we make material changes to it or the ways we process personal information, we'll notify you (by, for example, prominently posting a notice of the changes on our sites before they take effect or directly sending you a notification). +For more information about each category, purpose of use, and the parties to whom we disclose or share information, please see [Section 5 above](https://www.squarespace.com/privacy/). -We encourage you to check back periodically to review this Privacy Policy for any changes since your last visit. This will help ensure you better understand your relationship with us, including the ways we process your personal information. +For information on how we retain your personal information, please see [Section 8 above](https://www.squarespace.com/privacy/). -**14\. Who is Squarespace?** +**b. Your requests** -When we say "Squarespace" (or "we", "us" or "our"), we mean: (a) Squarespace, Inc. if you are a resident of or have your principal place of business in the United States of America or any of its territories or possessions (the "US"); or (b) Squarespace Ireland Limited if you are a resident of or have your principal place of business outside the US. +Subject to certain exceptions and restrictions, the CCPA provides California Residents the right to submit requests to a business which has collected their personal information: (i) to provide them with access to the specific pieces and categories of personal information collected by the business about such California Resident, the categories of sources for such information, the business or commercial purposes for collecting such information, and the categories of unaffiliated parties to whom such information was disclosed; (ii) to request correction of their inaccurate personal information; and (iii) to delete their personal information (each, a "California Request"). We need certain types of information so that we can provide our Services to you. If you ask us to delete some or all of your information, you may no longer be able to access or use the Services. -If your place of residence or principal place of business changes, the Squarespace entity that controls your personal information will be determined by your new residence or principal place of business from the date it changes. +If you are a California Resident, please follow the instructions in the ["Your rights and choices" section above](https://www.squarespace.com/privacy/) to submit California Requests and please make sure you note that you are a California Resident when you do so. California Residents may designate an authorized agent to make California Requests on their behalf. In order to designate an authorized agent to make a California Request on your behalf, you or your agent must provide proof that the agent has been authorized by you to act on your behalf, such as written authorization signed by you authorizing that agent to act on your behalf. We reserve the right to request additional information from you and/or individuals purporting to be authorized agents, such as when we suspect fraud. -**15\. How to contact us** +**c. Do not sell or share my personal information** -If you have questions, comments or complaints about this Privacy Policy or our privacy practices or if you would like to exercise your rights and choices, please email us at [privacy@squarespace.com](mailto:privacy@squarespace.com), or write to us at the addresses below: +California residents may opt out of the "Sale" or "Sharing" of their personal information. The CCPA's definition of "Sale" includes "Sharing" for purposes of "cross-context behavioral advertising," which is defined as targeting of advertising to a consumer based on that consumer's personal information obtained from the consumer's activity across websites. We only mean this CCPA definition when "share" or "sharing" are capitalized in this Appendix I or otherwise in this Privacy Policy. We Share information to provide more relevant and tailored advertising to you regarding our Services. Depending on how you use the Services, we may Share device information and identifiers, such as IP address and unique advertising identifiers and cookies, for such purposes. We do not otherwise "Sell" (as defined in the CCPA) your personal information, and have not engaged in such activity in the twelve (12) months prior to the effective date of this Privacy Policy. -If you are a resident of or have your principal place of business in the US: -Squarespace, Inc. -Attention: Legal - Privacy -225 Varick Street, 12th Floor -New York, NY 10014 United States +If you would like to opt out of Squarespace's Sale or Sharing of your information with third parties for such purposes, you may do so by clicking on the "Your Privacy Choices" link in the footer of this page. Please note that the opt out will only apply to the browser and device you use to opt out. -If you are a resident of or have your principal place of business anywhere other than the US: +The CCPA also allows you to limit the use or disclosure of your "sensitive personal information" (as defined in the CCPA) if your sensitive personal information is used for certain purposes. We collect the following categories of "sensitive personal information": (i) account log-in and password or other credentials that allow access to your account; and (ii) geolocation information. Please note that we do not use or disclose sensitive personal information other than for purposes for which you cannot opt out under the CCPA. -Squarespace Ireland Limited -Attention: Legal - Privacy -Squarespace House -Ship Street Great -Dublin 8, D08N12C -Ireland +We do not currently recognize or respond to browser-initiated Do Not Track signals. Please note that Do Not Track is a different privacy mechanism than the "Global Privacy Control," which is a browser-based control that indicates whether you would like to opt out of processing of your personal information for online behavioral advertising purposes. We respond to the Global Privacy Control in California. To opt out of Sale or Sharing, turn on the Global Privacy Control signal in your browser. Please note that the opt out will only apply to the browser and device you use to send the Global Privacy Control signal. -If you are a resident of or have your principal place of business in the UK, you may prefer to write to Squarespace UK Limited, Attention: Legal - Privacy, 10 John Street, London, WC1N 2EB United Kingdom. +We do not knowingly Sell or Share the personal information of children under 16. + +**d. We do not discriminate against you** + +You also have the right to not be discriminated against (as provided for in applicable law) for exercising certain of your rights. Squarespace does not discriminate against California Residents for exercising their rights. + +[_Back to top_](https://www.squarespace.com/privacy/) + +**Appendix II. Specific Information for Residents of Other US States With An Applicable Data Privacy Law** + +This Appendix II is only applicable to you if you are a resident of a state other than California with an applicable data privacy law such as Colorado, Connecticut, Oregon, and Texas ("Applicable State Residents") and only applies to Squarespace Controlled Information for which Squarespace is a "Controller" (as defined in an applicable state data privacy law). It does not apply to personal information we collect about you where you are acting as an employee, owner, director, officer or contractor of a company, partnership, sole proprietorship, non-profit or government agency. This Appendix II applies to personal information we collect about Applicable State Residents on or through our Services and through other means (such as information collected offline or in person). + +In addition to your rights in [Section 6 above](https://www.squarespace.com/privacy/), you can: + +- ask us to confirm we are processing your personal information; and + +- opt out of processing or sharing of your personal information for online targeted advertising purposes. If you would like to opt out of Squarespace's use of your information for such purposes, you may do so by clicking on the "Your Privacy Choices" link in the footer of this page. + +Certain information may be exempt from such requests under applicable state data privacy law. Depending on where you live, if we deny your request to exercise your rights in whole or in part, you may have the right to appeal the decision. In such circumstances, you may contact us at [privacy@squarespace.com](mailto:privacy@squarespace.com) with the subject "Data Privacy Request Appeal" to provide us with details about why you are appealing the decision. + +Residents of the state of Colorado may review the table in [Appendix I(a) above](https://www.squarespace.com/privacy/) for additional details on how we process Squarespace Controlled Information about you. + +If you are an Applicable State Resident who is a Customer and uses the Services to store Customer Controlled Information for which you are a "Controller" and Squarespace is your "Processor" (as defined under an applicable state data privacy law), please see our [Data Processing Addendum](https://www.squarespace.com/dpa) for information about how we process Customer Controlled Information. + +[_Back to top_](https://www.squarespace.com/privacy/)

Squarespace Privacy Policy

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