Squarespace Privacy Policy

20121211_rev01 · COMPARED WITH 20121120_rev01 · ARCHIVE SNAPSHOT, DATE APPROXIMATE

Full text changes — 20121120_rev01 to 20121211_rev01

1Thank you for visiting Squarespace. Squarespace is committed to honoring the privacy of our members and visitors. This privacy policy, part of our overall Terms of Service, covers personally identifiable information shared through Squarespace.
1## Squarespace Privacy Policy
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3Squarespace, Inc. is a licensee of the TRUSTe Privacy Program. TRUSTe is an independent, non-profit organization whose mission is to build users' trust and confidence in the Internet by promoting the use of fair information practices. This privacy statement covers the data collection and use policies at our site www.squarespace.com (the "Website"). Because this website wants to demonstrate its commitment to your privacy, it has agreed to disclose its information practices and have its privacy practices reviewed for compliance by TRUSTe.
3_Last Updated December 10, 2012_
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5Thank you for visiting Squarespace. Squarespace is committed to honoring the privacy of our members and visitors. This privacy policy, part of our overall [Terms of Service](http://www.squarespace.com/terms) ("Terms of Service"), covers personally identifiable information shared through Squarespace.
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7Squarespace, Inc. is a licensee of the TRUSTe Privacy Program. TRUSTe is an independent, non-profit organization whose mission is to build users' trust and confidence in the Internet by promoting the use of fair information practices. This privacy statement covers the data collection and use policies at our site www.squarespace.com (the "Website"). Because the Website wants to demonstrate its commitment to your privacy, it has agreed to disclose its information practices and have its privacy practices reviewed for compliance by TRUSTe.
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59If you have questions or concerns regarding this statement, you should first contact the Squarespace, Inc. Privacy Department by sending an email to privacy@squarespace.com. If you do not receive acknowledgment of your inquiry or your inquiry has not been satisfactorily addressed, you should then contact TRUSTe at http://www.truste.org/consumers/watchdog\_complaint.php. TRUSTe will then serve as a liaison with the Website to resolve your concerns.
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711The TRUSTe program covers only information that is collected through this Website, and does not cover information that may be collected through software downloaded from the Website.
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9## Squarespace Privacy Policy
13Squarespace takes your privacy seriously. We will not sell, lease, or exchange your personal data to, or otherwise share your personal data with, third parties in ways other than described in this Privacy Policy. By using Squarespace, including services available at the squarespace.com domains, you are using a service provided by Squarespace, Inc. (collectively, the "Service") and you agree to be bound by the Terms of Service and this Privacy Policy. Some capitalized terms used in this Privacy Policy and not otherwise defined may be defined in the Terms of Service. This Privacy Policy only addresses activities from our servers.
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11_Last Updated December 21, 2006_
15## 1\. Information Collection & Use
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13Squarespace takes your privacy seriously. We will not sell, lease, or exchange your personal data to, or otherwise share your personal data with, third parties in ways other than described in this Privacy Policy. By using Squarespace, including services available at the squarespace.com domains, you are using a service provided by Squarespace, Inc. (the "Service") and you agree to be bound by the Terms of Service and this Privacy Policy. Some capitalized terms used in this Privacy Policy and not otherwise defined may be defined in the Terms of Service. This Privacy Policy only addresses activities from our servers.
17**Registration**
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15### 1\. Information Collection & Use
19The Squarespace Service requires a login in order to provide you with a personalized account. During our account registration process, we will collect an email address your first and last name, and a password from you. You must provide all of this information in order to obtain an account. After completing our registration form, you will receive a welcome email describing your new Squarespace account, and how to access that account. You may, at your option, also store your social media credentials as part of your account with our Service.
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17- **Registration**
21**Communications with Squarespace**
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19 The Squarespace Service requires a login in order to provide you with a personalized account. During our account registration process, we will collect a login name, password, and an email address from you. You must provide all of this information in order to obtain an account. After completing our registration form, you will receive a welcome email describing your new Squarespace account, and how to access that account. You may, at your option, also store your social media credentials as part of your account with our Service.
23We use third party service providers to assist us in managing and administering communications and emails sent to us through the Website and through some Squarespace managed sites. Any personal information disclosed through such communications will be governed by such third party vendors' privacy policy.
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21- **Account Subscriptions**
25**Account Subscriptions**
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23 If you choose to continue service with Squarespace via a paid account, Squarespace will collect personally identifiable information (credit card number, billing address, phone number) and keep this information on file in our secure server in order to process your recurring invoices. This information is only used to verify credit card authenticity, and issue invoices as per your service agreement. Upon discontinuation of Squarespace service, your information will be destroyed on our billing system.
27If you choose to continue service with Squarespace via a paid account, Squarespace will collect the following personally identifiable information from you: credit card number, credit card expiration date, credit card verification value number and zip code, and keep this information on file in our secure server in order to process your recurring invoices. You may, at your option, also provide your company name, full billing address and phone number. This information is used to verify credit card authenticity, and issue invoices as per your applicable service agreement. Upon discontinuation of Squarespace service, your information will be destroyed on our billing system. If we are unable to process your subscription for a given month, this information, along with your account information, may be used to contact you.
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25 If we are unable to process your subscription for a given month, this information, along with your account information, may be used to contact you.
29**Third Party Payment Processor**s
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27- **Tell-A-Friend Tools**
31Squarespace uses third party payment processors to assist it in processing your personally identifiable payment information securely. Such third party processors' use of your personal information is governed by their respective privacy policies which may or may not contain privacy protections as protective as this privacy policy. Payments are currently processed and managed using the third party vendors below. We will inform you which payment processors are used when processing your payments.
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29 Squarespace provides a number of tools that will allow you to promote your website (or articles on your website) over email. Email addresses entered into these forms are not stored in our database, but may be stored in our system logs in text format to assist us in tracking down abusive users (users flooding the system), or using these tools for spamming. We will never contact addresses logged in this manner. The email sent through any of these mechanisms is a one time email only.
33- Authorize.net - [privacy policy](http://www.authorize.net/company/privacy/)
34- Litle - [privacy policy](http://www.litle.com/about-us/privacy-policy)
35- NewTek - [privacy policy](http://www.litle.com/about-us/privacy-policy)
36- Zuora - [privacy policy](http://www.zuora.com/company/privacy.html)
37- Stripe - [privacy policy](https://stripe.com/privacy)
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31- **Hosted websites**
39**Tell-A-Friend Tools**
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33 Users hosting websites with Squarespace are given tools that may ask you to optionally enter your email address when making comments on their website, or contacting them through their website. Since users on Squarespace can manipulate the HTML code on their site directly, there are opportunities available for a malicious user to inject code that would log your information before it reaches our system. In addition, once in our system, website owners will have the opportunity to review and modify any information entered into their website. Since we do not have full control over how members run their individual sites, this privacy policy does not apply to any hosted Squarespace website that you do not own. You should check that you trust the owner of a particular website before submitting personally identifiable information on that site.
41Squarespace provides a number of tools that will allow you to promote your website (or articles on your website) over email. Email addresses entered into these forms are not stored in our database, but may be stored in our system logs in text format to assist us in tracking down abusive users (users flooding the system), or using these tools for spamming. We will never contact addresses logged in this manner. The email sent through any of these mechanisms is a one time email only.
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35- **Server Logs**
43**Hosted websites**
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37 When accessing web pages on the Squarespace.com domain, Squarespace may log your IP address, access URL, time of access, browser type, and referral URL in order to provide us with internal information regarding site traffic statistics. This information may also be used to identify users who are using the service for spam or other activity that is deemed in conflict with our Terms of Service. This information is used in the aggregate, and is never linked back to any personally identifiable information.
45Users hosting websites with Squarespace are given tools that may ask you to optionally enter your email address when making comments on their website, or contacting them through their website. Since users on Squarespace can manipulate the HTML code on their site directly, there are opportunities available for a malicious user to inject code that would log your information before it reaches our system. In addition, once in our system, website owners will have the opportunity to review and modify any information entered into their website. Since we do not have full control over how members run their individual sites, this privacy policy does not apply to any hosted Squarespace website that you do not own. You should check that you trust the owner of a particular website before submitting personally identifiable information on that site.
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39### 2\. Uses of Information
47Squarespace uses the services of Peer1 Hosting for the Website and for Squarespace managed websites. Personal information hosted by or through Squarespace is subject to Peer1 Hosting's privacy policy which may or may not contain terms as protective as this privacy policy. A copy of Peer1 Hosting's privacy policy is [available here](http://www.peer1.com/about-us/legal/privacy-policy).
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41Squarespace collects the aforementioned personally identifiable information in order to provide you with a service that allows you to maintain an online presence. Various features in our website management system will, at your discretion, display your name, or adjust the date and time of events based on your locale. The Squarespace Website Manager interface will always give you an option before any piece of your personally identifiable information is presented on your website, and situations where information will be published is made clear in various spots in the interface (for example, your name is tied to welcome emails you send out from our system, and notice of this is given to you within the interface for that tool).
49**Server Logs**
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43Squarespace also uses information collected through its Service to send out notifications regarding service related issues (such as maintenance periods, billing problems, account expirations, and other items that may impact service). We do not send contact information unless the matter is deemed urgent, and most communication will occur through your Squarespace Website Manager interface. We also may use your information to send you messages regarding new services or other products from Squarespace, but will not share this information with third parties for any marketing purposes.
51When accessing web pages on the Website, Squarespace may log your IP address, access URL, time of access, geographic location, browser type, and referral URL in order to provide us with internal information regarding site traffic statistics. This information may also be used to identify users who are using the service for spam or other activity that is deemed in conflict with our Terms of Service. Otherwise, this information is used in the aggregate, and is never linked back to any personally identifiable information.
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45Information collected through our service logs is used only to identify potential cases of abuse and establish statistical information regarding website traffic. This statistical information is not aggregated in such a way that would identify any particular user of the system.
53**Comments and User Content Posted to the Website**
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55If you post any Comments or User Content on the Website, you should be aware that any personally identifiable information you choose to provide there may be read, collected, or used by other users of the Website, as well as other third parties. We are not responsible for the information you choose to submit in these forums. We cannot guarantee that other users have not made copies of and/or will not use such information outside of the Website. We are not responsible for information you choose to post in this forum.
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57**Social Media**
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59The Website provides users the opportunity to interact and post content through various social media sites including, but not limited to, Twitter, Facebook, Google+, Instagram, Dropbox, Tumblr, foursquare, Flickr, YouTube and Vimeo. Your interactions with such tools, and any information you provide in connection with these interactions are publicly viewable outside of the Website domain. Each social media site has its own privacy policies which may be more or less protective than this Policy. If you do not wish for this information to be disclosed, then you should not use these tools. We are not responsible for information you choose to post in this forum.
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61## 2\. Uses of Information
62
63Squarespace collects the aforementioned personally identifiable information in order to provide you with a service that allows you to maintain an online presence. Various features in our Website management system will, at your discretion, display your name, or adjust the date and time of events based on your locale. The Squarespace Website Manager interface will always give you an option before any piece of your personally identifiable information is presented on your website, and situations where information will be published is made clear in various spots in the interface (for example, your name is tied to welcome emails you send out from our system, and notice of this is given to you within the interface for that tool).
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65Squarespace also uses information collected through its Service to send out notifications regarding service related issues (such as maintenance periods, billing problems, account expirations, and other items that may impact service). We do not send contact information unless the matter is deemed urgent, and most communication will occur through your Squarespace Website Manager interface. We also may use and disclose your information to our third party service providers in order to send you messages regarding new services or other products from Squarespace.
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67Information collected through our service logs is used only to identify potential cases of abuse and establish statistical information regarding Website traffic. This statistical information is not otherwise aggregated in such a way that would identify any particular user of the system.
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4769Squarespace, Inc. is the sole owner of information collected on http://www.squarespace.com/. Your information is never shared, leased or given to any third parties in ways other than disclosed in this Privacy Policy.
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49### 3\. Information Security
71## 3\. Information Security
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51We store all user information in secure databases protected via a variety of industry-standard access controls. Secure passwords, SSL encryption, disk-based encryption, firewalls, and other measures are in place that helps us to protect your data. This data is accessed only for the purposes specified in this privacy statement.
73We store all user information in secure databases protected via a variety of industry-standard access controls. Secure passwords, SSL encryption, disk-based encryption, firewalls, and other measures are in place that helps us to protect your data. However, no company, including Squarespace, can fully eliminate security risks associated with the transmission of personal information through online transactions, and you do so at your own risk.
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53If you have any questions about security on our website, you can review our hosting FAQ or send us a support request using our support system.
75If you have any questions about security on the Website, you can [send us a support request](http://www.squarespace.com/contact/).
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55### 4\. Access to Personally Identifiable Information
77## 4\. Access to Personally Identifiable Information
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57- **Changing Information**
79**Changing Information**
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59 All information that Squarespace stores related to your account, including any subscription billing information, is accessible through your Squarespace Website Manager interface. You may use this interface to adjust your information at any time, and we encourage you to keep this information up to date so that your customer service requests and billing processes operate efficiently.
81All information that Squarespace stores related to your account, including any subscription billing information, is accessible through your Squarespace Website Manager interface. You may use this interface to adjust your information at any time, and we encourage you to keep this information up to date so that your customer service requests and billing processes operate efficiently.
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61- **Removing Information**
83**Removing Information**
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63 To remove your personally identifiable information from our system, submit your account for deactivation. Your personal information will be removed immediately, though your actual login name will remain reserved on our system until re-collection. If you wish to only remove your billing subscription information, cancel your paid account. Both of these removals can be accessed through your Squarespace Website Manager interface.
85To remove your personally identifiable information from our system, submit your account for deactivation. Your personal information will be removed immediately, though your actual login name will remain reserved on our system until re-collection. If you wish to only remove your billing subscription information, cancel your paid account. Both of these removals can be accessed through your Squarespace Website Manager interface.
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65### 5\. Communications from Squarespace, Inc.
87## 5\. Communications from Squarespace, Inc.
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67- **Service-related Announcements**
89**Service-related Announcements**
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69 We will send you service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.
91We will send you service-related announcements on occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.
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71- **Other Messages**
93**Other Messages**
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73 We may also send you messages from time to time about new features or services that we will offer to our users. You may opt-out of these communications at any time by clicking on the link at the bottom of our communications to you, or by changing your preferences in your profile.
95With your permission, we may also send you messages from time to time about new features or services that we will offer to our users. You may opt-out of these communications at any time by clicking on the link at the bottom of our communications to you, or by changing your preferences in your profile as further described below.
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75- **Customer Service**
97**Customer Service**
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77 Upon issuing a customer support request to Squarespace, we may use your information and email address to contact you regarding your inquiry.
99Upon issuing a customer support request to Squarespace, we may use your information and email address to contact you regarding your inquiry.
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79### 6\. Information Sharing and Disclosure
101**Opt Out**
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81- **Aggregate Information (non-personally identifiable)**
103Only non-promotional service announcements, as described above, will be issued without prior authorization. If you do not want to receive promotional announcements from Squarespace about new products or services, you may contact us and we will not send you further promotional announcements.
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83 We share aggregated demographic information about our user base with our advertisers. This information does not identify individual users. This information contains statistics related to traffic and the geographic location of our customers. We also may share aggregated user information with third parties who help us to analyze our user base to improve the Service.
105Upon deactivating your Squarespace account, you will receive no further communication from us (service announcements included).
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85 We do not link aggregate user data with personally identifiable information.
107## 6\. Information Sharing and Disclosure
86108
87- **Personally Identifiable Information**
109**Aggregate Information (non-personally identifiable)**
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89 Squarespace employs third-party service providers to perform functions on our behalf. Examples include credit card processing, email service providers, analyzing data, providing customer service. These service providers have access to personal information needed to perform their functions, but may not use it for any other purposes.
111We share aggregated demographic information about our user base with our marketing partners. This information does not identify individual users. This information contains statistics related to traffic and the geographic location of our customers. We also may share aggregated user information with third parties who help us to analyze our user base to improve the Service.
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91 In the event of a business transfer or sale by Squarespace, customer information generally is one of the transferred business assets but remains subject to the commitments made in any pre-existing Privacy Policy (unless, of course, you consent otherwise).
113Other than as described herein, we do not link aggregate user data with personally identifiable information.
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93 We may release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Terms of Service; or protect the rights, property, or safety of Squarespace, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
115**Personally Identifiable Information**
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95 Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.
117Squarespace employs third-party service providers to perform functions on our behalf. Examples include credit card processing, email service providers, analyzing data, providing customer service. These service providers have access to personal information needed to perform such functions on our behalf.
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97### 7\. Log Files
119In the event of a business transfer or sale by Squarespace, customer information generally is one of the transferred business assets but remains subject to the commitments made in any Squarespace pre-existing Privacy Policy (unless, of course, you consent otherwise).
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121We may release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Terms of Service; or protect the rights, property, or safety of Squarespace, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
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123Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.
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125## 7\. Log Files
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99127As is true of most websites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
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101We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users' movements around the site and to gather demographic information about our user base as a whole. We do not link this automatically-collected data to personally identifiable information.
129We use this information, which does not identify individual users, to analyze trends, to administer websites, to track users' movements around websites and to gather demographic information about our user base as a whole. We do not link this automatically-collected data to personally identifiable information.
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103### 8\. Cookies
131## 8\. Cookies
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105133Like most websites, we use small bits of data called cookies stored on users' computers to simulate a continuous connection. Cookies let us 'remember' information about your preferences and passwords and allow you to move within our Service without reintroducing yourself. Members who disable cookies will not be able to use the Service, as they are required to maintain your login to our service within a browser session. Disabling cookies does not prevent you from accessing websites published under our system, though some features of those sites may be degraded.
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107135These cookies can be tied back to personally identifiable information only in the event that you are logged in to our Service. If you are logged in to our Service, the cookies on your computer will uniquely identify your account within our system.
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109This Privacy Policy covers the use of cookies by Squarespace, Inc. only.
137This Privacy Policy covers the use of cookies by Squarespace, Inc. only and does not cover the use of cookies by any advertisers. Some of our business partners (e.g., advertisers) use cookies on our site. We have no access to or control over these cookies.
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111### 9\. Intentionally Omitted
139## 9\. Canada and California Visitors
112140
113### 10\. Bulletin Boards/Chat Rooms/Member Websites
141**Canadian Visitors to the Site**
114142
115If you use a bulletin board or chat room on this site, or on any Squarespace member website, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these forums.
143Canadian citizens, except under circumstances defined by law, are entitled to access their own personal information collected by Squarespace by writing to: 459 Broadway, 5th Floor, New York, NY 10013. Squarespace may ask you to pay an administrative fee for accessing or copying your personal information, but will inform you of the anticipated charges and confirm that you want us to proceed before processing your request. If you believe that the personal information about you that we have collected is incomplete or inaccurate, we will correct the information upon verification of the omission or error and of the identity of the person requesting the change. If you wish additional information about our personal information management, to access, correct or have us investigate any matters in relation to your personal information, please contact us.
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145**California Residents**
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147California Civil Code Section 1798.83 permits users who are California residents and who have provided with "personal information" (as that term is defined in Section 1798.83) to request certain information about the disclosure of that information to third parties for their direct marketing purposes. If you are a California resident with questions regarding this, or how the Squarespace reviews and processes any request from you to amend your personal information, please contact us here or in writing to Squarespace, Inc., P.O. Box 1875 New York, NY 10113
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149**Notice for Visitors to the Website Outside of the United States**
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151You should be aware that the United States and other countries have not harmonized their privacy regulations. Because Squarespace and its servers are located in the United States, Squarespace has written its Privacy Policy to satisfy United States regulations. By using Squarespace.com, you agree to the level of privacy protection set out in our Privacy Policy.
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153## 10\. Bulletin Boards/Chat Rooms/Member Websites
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155If you use a bulletin board or chat room on the Website, or on any Squarespace member website, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these forums.
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117157Certain information, such as your name and IP address are logged by our system when posting messages, and are made available to the owner of the website you are posting on. These items may be displayed to readers of the site you are posting on, depending on the settings of that particular site. If you would not like to have these details disclosed, refrain from posting messages to any Squarespace bulletin board or chat room.
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119### 11\. Links to Other Sites
159## 11\. Links to Other Sites
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121161This Website contains links to other sites that are not owned or controlled by Squarespace, Inc. Please be aware that we, Squarespace, Inc., are not responsible for the privacy practices of such other sites.
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123We encourage you to be aware when you leave our site and to read the privacy statements of each and every website that collects personally identifiable information.
163We encourage you to be aware when you leave our site and to read the privacy statements of each and every website that collects personally identifiable information. You will receive a notification when you leave Squarespace.
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125165This Privacy Policy applies only to information collected by this Website.
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127### 12\. Business Transitions
167## 12\. Business Transitions
128168
129169In the event Squarespace, Inc. goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified via email of any such change in ownership or control of your personal information.
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131### 13\. Legal Disclaimer
171## 13\. Legal Disclaimer
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133We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Website.
173We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on us, our subsidiaries, affiliates, employees or agents.
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135### 14\. Changes in this Privacy Statement
175## 14\. Changes in this Privacy Statement
136176
137177If we decide to change our privacy policy, we will post those changes to this Privacy Policy, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We will not materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.
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139179We reserve the right to modify this Privacy Policy at any time, so please review it frequently. If we make material changes to this Privacy Policy, we will notify you here, by email, or by means of a notice within your Squarespace Website Manager interface.
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141### 15\. Contact Us
181## 15\. Children Under 13
142182
183Squarespace is not directed to children under 13 years of age and we do not knowingly collect personally identifiable information from children under 13. If we become aware that a child under 13 has provided us with personally identifiable information, we will delete such information from our files.
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185## 16. Contact Us
186
143187If you have any questions or suggestions regarding our privacy policy, please contact us by using our support system.
144188
145**Squarespace is located at:**
146Squarespace Inc. 459 Broadway 5th Floor New York, NY 10013
189Squarespace is located at:
147190
148**All correspondence should be sent to:**
149Squarespace Inc. RE: Privacy Concern \[privacy@squarespace.com\] P.O. Box 1875 New York, NY 10113
191Squarespace Inc.
192459 Broadway 5th Floor
193New York, NY 10013
194
195All correspondence should be sent to:
196
197Squarespace Inc.
198RE: Privacy Concern
199459 Broadway 5th Floor
200New York, NY 10013