Sky Sky Privacy Centre changes — 20190901_rev01

9

These records are retained securely for 7 years after your account is cancelled. After this time they will either be securely deleted or anonymised. Some categories of data are deleted sooner where the data is no longer needed for the purposes for which it was collected (such as where we have recorded calls, these are retained for 12 months). Please read the **Keeping your data up to date and your rights** section above to understand how to get in touch to discuss a right to erasure request.

10

11

Please note that you are able to take some actions to delete your data in the My Details page of your Sky account.

12

13

## Complaints

14

15

If you wish to make a complaint about how we use your information, please contact us [here](https://www.sky.com/help/articles/how-to-make-a-complaint/) and we will do our best to help. You may find our [Customer Complaints Code of Practice](https://www.sky.com/help/articles/sky-customer-complaints-code-of-practice) helpful. If you're still unhappy, you can contact the Information Commissioner's Office via their [website](https://ico.org.uk/) or the Irish Data Protection Commissioner via their [website](https://www.dataprotection.ie/docs/Home/4.htm).

15

If you wish to make a complaint about how we use your information, please contact us [here](https://www.sky.com/help/articles/how-to-make-a-complaint) and we will do our best to help. You may find our [Customer Complaints Code of Practice](https://www.sky.com/help/articles/sky-customer-complaints-code-of-practice) helpful. If you're still unhappy, you can contact the Information Commissioner's Office via their [website](https://ico.org.uk/) or the Irish Data Protection Commissioner via their [website](https://www.dataprotection.ie/docs/Home/4.htm).

16

17

## Contacting Sky

18

19

If you have any queries or comments about this privacy and cookies notice, please write to Customer Relations, Sky Subscriber Services Ltd, PO Box 43, Livingston, West Lothian, EH54 7DD, UK or to Customer Relations, Sky Subscriber Services Limited, One Burlington Plaza, Burlington Plaza, Dublin 4, ROI or contact Sky's Data Protection Officer via **dp.department@sky.uk**.

20

21

## Changes to this notice

22

23

We will occasionally update our privacy and cookies notice. We will post a notice of any material changes on our website prior to implementing the changes, and, where appropriate, notify you using any of the contact details we hold for you for this purpose. This may include phone, SMS, e-mail, post or interactive social media. We encourage you to periodically review our notice to be informed of how we use your information.

24

25

**This privacy and cookies notice was last updated 20 March 2019.**

25

**This privacy and cookies notice was last updated 31 July 2019.**

 These records are retained securely for 7 years after your account is cancelled. After this time they will either be securely deleted or anonymised. Some categories of data are deleted sooner where the data is no longer needed for the purposes for which it was collected (such as where we have recorded calls, these are retained for 12 months). Please read the **Keeping your data up to date and your rights** section above to understand how to get in touch to discuss a right to erasure request.
 Please note that you are able to take some actions to delete your data in the My Details page of your Sky account.
 ## Complaints
+If you wish to make a complaint about how we use your information, please contact us [here](https://www.sky.com/help/articles/how-to-make-a-complaint/) and we will do our best to help. You may find our [Customer Complaints Code of Practice](https://www.sky.com/help/articles/sky-customer-complaints-code-of-practice) helpful. If you're still unhappy, you can contact the Information Commissioner's Office via their [website](https://ico.org.uk/) or the Irish Data Protection Commissioner via their [website](https://www.dataprotection.ie/docs/Home/4.htm).
+If you wish to make a complaint about how we use your information, please contact us [here](https://www.sky.com/help/articles/how-to-make-a-complaint) and we will do our best to help. You may find our [Customer Complaints Code of Practice](https://www.sky.com/help/articles/sky-customer-complaints-code-of-practice) helpful. If you're still unhappy, you can contact the Information Commissioner's Office via their [website](https://ico.org.uk/) or the Irish Data Protection Commissioner via their [website](https://www.dataprotection.ie/docs/Home/4.htm).
 ## Contacting Sky
 If you have any queries or comments about this privacy and cookies notice, please write to Customer Relations, Sky Subscriber Services Ltd, PO Box 43, Livingston, West Lothian, EH54 7DD, UK or to Customer Relations, Sky Subscriber Services Limited, One Burlington Plaza, Burlington Plaza, Dublin 4, ROI or contact Sky's Data Protection Officer via **dp.department@sky.uk**.
 ## Changes to this notice
 We will occasionally update our privacy and cookies notice. We will post a notice of any material changes on our website prior to implementing the changes, and, where appropriate, notify you using any of the contact details we hold for you for this purpose. This may include phone, SMS, e-mail, post or interactive social media. We encourage you to periodically review our notice to be informed of how we use your information.
+**This privacy and cookies notice was last updated 20 March 2019.**
+**This privacy and cookies notice was last updated 31 July 2019.**

Sky Privacy Centre

Full text changes — 20190401_rev01 to 20190901_rev01