Sky Privacy Centre

ARCHIVED 2018-01-01, DATE APPROXIMATE · VERSION 20180101_rev01 · COMPARED WITH 20171003_rev01

Full text changes — 20171003_rev01 to 20180101_rev01

COLOUR MARKS THE SEVERITY OF A FLAGGED CLAUSE · + AND − MARK ADDED AND REMOVED

 Sky account security
 ### Privacy notice
+Sky is Europe's leading entertainment company, headquartered in London. The group serves 21 million customers across Europe. We offer a range of content, deliver market-leading customer service and use innovative new technology to give customers a better TV experience, whenever and wherever they choose.
+Sky is Europe's leading entertainment company, headquartered in London. The group serves customers across Europe. We offer a range of content, deliver market-leading customer service and use innovative new technology to give customers a better TV experience, whenever and wherever they choose.
+We want to give you clear information about what information we collect and how we use it. This privacy notice applies to the use of personal information and other information by Sky UK Limited, Sky Germany, Sky Italy, Sky Ireland, Sky Austria and its group companies. Please check here in our Annual Report for the full list of Sky group entities.
+We want to give you clear information about what information we collect and how we use it. This privacy notice applies to the use of personal information and other information by Sky UK Limited, Sky Germany, Sky Italy, Sky Ireland, Sky Austria and its group companies. Please check our [Annual Report](https://www.skygroup.sky/corporate/investors/annual-reports) for the full list of Sky group entities.
 Any member of the Sky group may use and share, within that group and with its advisors, applying appropriate security measures to keep your information safe and secure, the information you provide and other information it holds about you for the purposes set out below.
 Certain group entities may have specific privacy notices on their websites, so please check to make sure you are informed of how they use your information.
 - [Types of information we may hold about you and where it comes from]()
 - [How we show advertising and marketing that is relevant to your interests]()
 - [Cookies explained]()
 - [Controlling my cookies]()
 ### Contacting Sky
+If you wish to make a complaint about how we use your information, please contact Customer Relations in the first instance [here](https://contactus.sky.com/uk/make-a-complaint) and we will do our best to help. You may find our [Customer Complaints Code of Practice](https://www.sky.com/help/articles/sky-customer-complaints-code-of-practice) helpful. If you are still unhappy, you can contact the Information Commissioner's Office via their [website](https://ico.org.uk/) or the Irish Data Protection Commissioner via their [website](https://www.dataprotection.ie/docs/Home/4.htm).
+If you wish to make a complaint about how we use your information, please contact Customer Relations in the first instance [here](https://contactus.sky.com/uk/make-a-complaint) and we will do our best to help. You may find our [Customer Complaints Code of Practice](https://www.sky.com/help/articles/sky-customer-complaints-code-of-practice) helpful. If you are still unhappy, you can contact the Information Commissioner's Office via their [website](https://www.dataprotection.ie/docs/Home/4.htm).
 Any queries or comments about this privacy notice, for requests of copies of the information we hold about you, or if you wish to have a copy of your information, amend or transfer your records, please write to Customer Relations, Sky Subscriber Services Ltd, PO Box 43, Livingston, West Lothian, EH54 7DD, UK or to Customer Relations, Sky Subscriber Services Limited, One Burlington Plaza, Burlington Plaza, Dublin 4, ROI or contact [dp.department@sky.uk](mailto:dp.department@sky.uk).
+Please ensure you notify us of any updates, amendments and corrections to your information by contacting us online, by phone on 03442 414141 in the UK or 0818 719 819 in the ROI or through [My Sky](https://www.sky.com/mysky/my-details).
+Please ensure you notify us of any updates, amendments and corrections to your information by contacting us online, by phone on 03442 414141 in the UK or 0818 719 819 in the ROI or through the [Manage](https://www.sky.com/mysky/my-details) section of Sky.com.
 **We will occasionally update this privacy notice. We will post a notice of any material changes on our website prior to implementing the changes, and, where appropriate, notify you using any of the contact details we hold for you for this purpose. We encourage you to periodically review this notice to be informed of how we use your information.**
+This Privacy and Cookies Notice was last updated Summer 2017.
+This Privacy and Cookies Notice was last updated December 2017.
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