Scaleway Legal Notice changes — 20230215_rev01

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**Intellectual Property**

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This website and all its contents (including data, information, photos, logos and trademarks) are the exclusive property of SCALEWAY SAS or its partners. Any reproduction, representation, translation, adaptation or quotation, in whole or in part, whatever the process or medium, is strictly prohibited except as provided by law or expressly authorized by their owner. Photos are not contractual.

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**Personal data**

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You can visit our website on Internet without having to disclose your identity or to provide any personal information about yourself. However, we may sometimes request information to process an order, identify a support request, establish correspondances, provide a subscription, or apply for a position.

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**Consumer mediation**

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In the event of a complaint from the Customer, the latter may contact SCALEWAY Technical Assistance via its Account Management Console. If, however, the Customer is not satisfied with the response provided by Technical Support, the latter may contact SCALEWAY's Consumer Service by sending a registered letter with acknowledgment of receipt to the address " SCALEWAY - Consumer Service - BP 438 - 75366 Paris Cedex 08". The Customer's request will be studied within thirty (30) days from the date of receipt of his complaint.

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The Customer may also contact the Consumer Mediator in the following cases:

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- If the Customer has exhausted all the internal remedies available to him (Technical Assistance then Consumer Service) and the latter is not satisfied with the answers provided.

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- If the Customer has not received a response from Technical Support within sixty (60) days or from Consumer Services within thirty (30) days.

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To contact the mediator, the Customer must complete the form available at the following address:

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[https://www.mediation-telecom.org/saisir-le-mediateur](https://www.mediation-telecom.org/saisir-le-mediateur).

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All information on Mediation is available on the website

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[https://www.mediation-telecom.org](https://www.mediation-telecom.org/).

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Download the Mediation Charter by clicking [here](https://www.mediation-telecom.org/charte).

 **Intellectual Property**
 This website and all its contents (including data, information, photos, logos and trademarks) are the exclusive property of SCALEWAY SAS or its partners. Any reproduction, representation, translation, adaptation or quotation, in whole or in part, whatever the process or medium, is strictly prohibited except as provided by law or expressly authorized by their owner. Photos are not contractual.
 **Personal data**
 You can visit our website on Internet without having to disclose your identity or to provide any personal information about yourself. However, we may sometimes request information to process an order, identify a support request, establish correspondances, provide a subscription, or apply for a position.
+**Consumer mediation**
+In the event of a complaint from the Customer, the latter may contact SCALEWAY Technical Assistance via its Account Management Console. If, however, the Customer is not satisfied with the response provided by Technical Support, the latter may contact SCALEWAY's Consumer Service by sending a registered letter with acknowledgment of receipt to the address " SCALEWAY - Consumer Service - BP 438 - 75366 Paris Cedex 08". The Customer's request will be studied within thirty (30) days from the date of receipt of his complaint.
+The Customer may also contact the Consumer Mediator in the following cases:
+- If the Customer has exhausted all the internal remedies available to him (Technical Assistance then Consumer Service) and the latter is not satisfied with the answers provided.
+- If the Customer has not received a response from Technical Support within sixty (60) days or from Consumer Services within thirty (30) days.
+    To contact the mediator, the Customer must complete the form available at the following address:
+    [https://www.mediation-telecom.org/saisir-le-mediateur](https://www.mediation-telecom.org/saisir-le-mediateur).
+    All information on Mediation is available on the website
+    [https://www.mediation-telecom.org](https://www.mediation-telecom.org/).
+    Download the Mediation Charter by clicking [here](https://www.mediation-telecom.org/charte).

Legal Notice

Full text changes — 20230120_rev01 to 20230215_rev01