RingCentral Privacy Notice

20230701_rev01 · COMPARED WITH 20220701_rev01 · ARCHIVE SNAPSHOT, DATE APPROXIMATE

Full text changes — 20220701_rev01 to 20230701_rev01

1The updated RingCentral Privacy Notice goes into effect on April 3, 2021.
1The updated RingCentral Privacy Notice goes into effect on June, 29, 2023.
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33RingCentral, Inc. and its worldwide affiliates and subsidiaries (collectively **"RingCentral"**, **"us"**, **"we"**, **"our"**) are committed to protecting your privacy while providing you with a positive experience on our website and in using our products and services.
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5This Privacy Notice (**"Notice"**) explains our privacy practices and provides information on how and why we collect, use and share personal data from our customers, website visitors, and end users of our products and services (collectively **"you"**, **"your"**) through our interaction with you through our products and services and when you visit our international websites, available at [www.ringcentral.com](https://ringcentral.com/), [www.ringcentral.ca](https://ringcentral.com/ca/en/), [www.ringcentral.co.uk](https://ringcentral.com/gb/en/), [www.ringcentral.com/sg/en/](https://ringcentral.com/sg/en/), [www.ringcentral.fr](https://ringcentral.com/fr/fr/), [www.ringcentral.ie](https://ringcentral.com/ie/en/), [www.ringcentral.nl](https://ringcentral.com/nl/en/), [www.ringcentral.com.au](https://ringcentral.com/au/en/), [www.ringcentral.com/de/de/](https://ringcentral.com/de/de/), [go.ringcentral.com](https://go.ringcentral.com/) and associated sub-domains (**"Website"**), our desktop, IP desk phone, and mobile applications (**"Apps"**) or use our unified cloud communications and collaboration platform (**"Services"**). The Notice also describes choices that may be available to you regarding use, access, deletion and correction of your personal information.
5This Privacy Notice ("**Notice**") explains our privacy practices and provides information on how and why we collect, use and share your personal information through our interaction with you in relation to our products and services, when you visit our websites, and associated sub-domains ("**Website**"), when you use our desktop, IP desk phone, mobile applications, our integrated business apps or our lab solutions ("**Apps**") or when you use our cloud communications and collaboration solutions ("**Services**"). The Notice also describes choices that may be available to you regarding use, access, deletion and correction of your personal information.
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7RingCentral's Privacy Notice only applies to RingCentral Websites and Services that link to or reference this Notice. Additional information on our personal information practices may be provided in supplemental term and conditions, supplemental privacy statements, or notices provided prior to or at the time of data collection. If you have received a meeting invitation for your child from a teacher or school, or for information regarding how RingCentral handles personal data as part of the school offering, please visit this [link](https://ringcentral.com/legal/childrens-privacy-notice-school-parental-notification.html).
7Additional information on our personal information practices may be provided in supplemental terms and conditions, supplemental privacy statements, or notices provided prior to or at the time of data collection.
88
9Please read this Privacy Notice carefully. By using and/or accessing our Websites, Apps and Services, you acknowledge that you have read and understood this Privacy Notice. This Notice is not, however, a contract and does not create any legal rights or obligations.
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119**QUICK LINKS
1210**
1311
1412We recommend that you read this Notice in full to ensure you are fully informed. However, if you only want to access a particular section of this Notice, then you can click on the relevant link below to jump to that section.
1513
16- [How We Gather Personal Information]()
17- [Categories of Personal Information We Collect and Use]()
18- [Sharing and Disclosure of Information to Third Parties]()
19- [Your Privacy Rights]()
14- [How We Collect Your Personal Information]()
15- [What Personal Information We Collect]()
16- [How We Use Your Personal Information]()
17- [Cookies and Similar Technologies]()
18- [How, Why, and What Personal Information We Share With Third Parties]()
19- [How We Respect Your Privacy Rights]()
20- [How We Keep Your Personal Information Secured (Security)]()
21- [How Long We Retain Your Personal Information (Data Retention)]()
22- [International Data Transfers]()
23- [Children's Privacy]()
2024- [Third-Party Sites]()
2125- [Blogs and Forums]()
22- [Security]()
23- [Data Retention]()
24- [International Data Transfers]()
25- [Children\`s Privacy]()
2626- [Updates to this Notice]()
2727- [Contact Us]()
2828
29**How We Gather Personal Information**
29**HOW WE COLLECT YOUR PERSONAL INFORMATION**
3030
31We may collect personal information from or about you in a variety of ways.
31- We collect your personal information when you actively provide it to us through your interactions with us.
3232
33- We collect your personal information when you actively provide it to us. For example, users directly give us personal information when signing up for an account, communicating with RingCentral, responding to surveys, participating in events or promotions, or modifying an account profile.
34- We may also collect personal information about you when another user actively provides it to us. For example, if an account holder invites you to a meeting using our Apps and Services, RingCentral would collect your email address.
35- We may automatically collect personal information from you as you use our Apps and Services, or visit our Websites.
36- We may receive personal information about you from a business or commercial partner. For example, we may receive personal information from third-party service providers that you have linked to your use of our Services (including social media accounts, single-sign-on services, and scheduling applications), publicly available sources, data enrichment vendors, payment and delivery service vendors, advertising networks, analytics providers, and our business partners.
33- We may automatically collect personal information from you as you use our Apps and Services, or visit our Websites as a user or a participant, including recording communications, when enabled.
34- We may receive personal information about you from a business or commercial partner or another user of our Apps and Services.
3735
38**CATEGORIES OF PERSONAL INFORMATION WE COLLECT AND USE**
36**WHAT PERSONAL INFORMATION WE COLLECT**
3937
40As used in this Notice, "personal information" or "personal data" means any information or data relating to an identified or identifiable natural person or household that we process in connection with our Websites, Apps, and Services; an identifiable natural person or household is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person or household.
38**_Personal Information you actively provide to us or we collect from third parties, business partners, other users, and service providers_**
4139
42**_Personal Information you actively provide to us:_**
40Your Contact Information/Identifiers:
4341
44**_Category of Personal Data_**
42- Name, username, email address, phone number, identity documents, IP address, and any other identifiers a user provides when accessing or using the Service.
4543
46**_Examples_**
44Your payment information:
4745
48**_RingCentral uses this personal data to:_**
46- Billing name, address, and credit card or other payment information.
4947
50Contact and Account Information
48**Personal information we collect through your interactions with RingCentral, our Websites, Apps and Services** **as a user or a participant**
5149
52Name, username, email address, phone number, IP address, and any other identifiers a user provides when accessing or using the Service
50Account information:
5351
54Account holders' usernames and account numbers
52- Account holders' usernames and account numbers, RingCentral phone number, language preference, title, department.
5553
56Billing name and address for paid Services
54Information about your use of non-RingCentral Services through integrations with our Websites, Apps and Services or otherwise:
5755
58Phone number for RC Office, language preference, title, department
56- Social media account information, single-sign-on service tokens, Google/Apple/Microsoft sign in tokens.
5957
60Create a customer account
58User content:
6159
62Provide RingCentral Services
60- Files, any content of communication or other information you or another user or participant upload, provide, grant access to or otherwise implement.
6361
64Communicate with a customer
62 \*Note that users and participants control the content that they provide, and it may include any category of personal information.
6563
66Respond to requests for support
64_Service Usage Data:_
6765
68Market to potential customers
66- Internet Protocol ("IP ") address, MAC address, other device ID ("UDID"), device type, operating system type and version, client version, type of camera, microphone or speakers, connection type and other related information.
67- User feedback ratings, internal feature usage analytics, usage logs, cookie identifiers.
68- Traffic data about the communications that take place through our platform (such as chat, video conferencing), network monitoring data.
69- Call Detail Records produced by a telephone call or other telecommunications transactions. The Call Detail Record contains various attributes of the call, such as time, duration, completion status, source number and destination number.
70- Fraud data such as blacklist history and security logs.
71- Metadata such as session logs and join & leave time of participants.
72- Log data including IP address, Internet Service Provider ("ISP"), browser type, referring/exit pages, operating system, date/time stamp, and/or clickstream data.
73- Publicly available data from End User accounts.
6974
70Information about use of non-RC services through integrations or otherwise
75_Geolocation information:_
7176
72Social media account information, single-sign-on service tokens, Google/Apple/Microsoft sign in tokens
77- Information about where you are located when using the Services.
7378
74Create a customer account
79_Recordings:_
7580
76Provide RingCentral Services
81- A user hosting a phone or video conferencing meeting may choose to record the session, and if so, the host is responsible for obtaining any required consent from you. RingCentral helps hosts obtain consent from other users by providing visual and audio cues to alert users of a recording.
82- As with all user content, recordings may contain personal data and may be stored with RingCentral at the request of the meeting host. A meeting host may choose to store a recording of a meeting on the host's local storage device, not with RingCentral. When a host chooses to do that, RingCentral does not have any control over the recording. Transcripts, which may also contain personal data, are treated the same way as recordings.
83- RingCentral does not monitor, access or use the recordings or transcripts that a meeting host or customer may choose to store with RingCentral, unless they request us to, for example, to provide technical support and where allowed by law.
7784
78Communicate with a customer
85_SMS messages_:
7986
80Respond to requests for support
87- Content of blocked SMS messages that violate our spam rules.
8188
82Market to potential customers
83
84Payment information
85
86Billing name, address, and credit card or other payment information
87
88Offering, price and other information about your purchase
89
90Bill account holders who subscribe to paid offerings
91
92**_Personal Information we collect automatically when you visit our Website or Apps or use our Services:_**
93
9489**_Category of Personal Data_**
9590
9691**_Examples_**
9792
9893**_RingCentral uses this personal data to:_**
9994
100Service Usage Data
95Contact and Account Information
10196
102Internet Protocol ("**IP**") address, MAC address, other device ID (UDID), device type, operating system type and version, client version, type of camera, microphone or speakers, connection type and other related information
97Name, username, email address, phone number, IP address, and any other identifiers a user provides when accessing or using the Service
10398
104User feedback ratings, internal feature usage analytics, usage logs, cookie identifiers
99Account holders' usernames and account numbers
105100
106Traffic data about the communications that take place through our platform (such as chat, video conferencing), network monitoring data
101Billing name and address for paid Services
107102
108Call Detail Records of data record produced by a telephone call or other telecommunications transactions. The record contains various attributes of the call, such as time, duration, completion status, source number and destination number;
103Phone number for RC Office, language preference, title, department
109104
110Fraud data such as blacklist history and security logs
105Create a customer account
111106
112Metadata such as session logs and join & leave time of participants
107Provide RingCentral Services
113108
114Log data including IP address, Internet Service Provider ("**ISP**"), browser type, referring/exit pages, operating system, date/time stamp, and/or clickstream data
109Communicate with a customer
115110
116Publicly available data from End User accounts
117
118Connect you to and optimize your experience using our Website, Apps, and Services
119
120Provide customers dashboards and reports
121
122111Respond to requests for support
123112
124Conduct fraud and threat analysis
113Market to potential customers
125114
126Monitor performance of our data centers and networks
115Information about use of non-RC services through integrations or otherwise
127116
128Conduct analytics to improve RingCentral's Website, App and Service performance
117Social media account information, single-sign-on service tokens, Google/Apple/Microsoft sign in tokens
129118
130Personalize your experience with our Websites, Apps and Services - for example, providing you with disclosures appropriate to your location
119Create a customer account
131120
132Comply with applicable law
121Provide RingCentral Services
133122
134Geolocation information
135
136Information about where you are located when using the Service
137
138Provide the Service
139
140Communicate with users about the service
141
142Respond to requests for support
143
144Market RingCentral products and services to account holders and/or other potential users
145
146_**Personal Information we collect from End Users on behalf of RingCentral customers:**_
147
148If you are not a RingCentral customer but you engage in communications powered by RingCentral Services (an "**End User**"), we may collect and store personal information about you on behalf of a RingCentral customer.
149
150**_Category of Personal Data_**
151
152**_Examples_**
153
154**_RingCentral uses this personal data to:_**
155
156End User Personal Data
157
158Name, username, email address, phone number, IP address, cookie identifiers and any other identifiers a user provides when accessing or using the Service
159
160Other forms of personal information we collect on behalf of the relevant customer such as title, role, organization, phone number and other related information
161
162Other forms of personal information we collect as necessary to offer the relevant Website, App or Service such as IP address, cookie identifiers and other related information
163
164Provide RingCentral Services to the RingCentral customer on whose behalf we collect or store the information
165
166123Communicate with a customer
167124
168125Respond to requests for support
169126
170For other legitimate business purposes permitted by our agreement with the relevant RingCentral customer
127Market to potential customers
171128
172Certain RingCentral products and services may also access and store personal information about you from a customer's social media accounts or accounts a customer may have with other third-party services, when the customer chooses to connect its RingCentral accounts with its other accounts. This personal information may include name, email, geolocation and any other publicly available information on these platforms. With respect to social media, only personal information that an End User has directly provided to the relevant RingCentral customer or that an End User has designated as publicly accessible will be accessed or stored. We use this personal information in connection with providing our Services to our customers. For example, we use this personal information to enable RingCentral customers to respond to social media posts and messages from within their RingCentral accounts, and to enable RingCentral customers to track and analyze their interactions with End Users via social media.
129Payment information
173130
174**Cookies and other similar technologies:**
131Billing name, address, and credit card or other payment information
175132
176Cookies are small text files placed on your device to store data that can be recalled by a web server in the domain that placed the cookie. This data often consists of a string of numbers and letters that uniquely identifies your computer, but it can contain other information as well. Some cookies are placed by third parties acting on our behalf which we have called out below in the Third-party cookies section. Our cookies help provide additional functionality to the Websites, track the traffic patterns for our Websites, combat potential fraud, and study how our users use and interact with the Websites and Services.
133Offering, price and other information about your purchase
177134
178**How we use cookies**
135Bill account holders who subscribe to paid offerings
179136
180- Recognizing you if you sign in to use our offerings. This allows us to provide you with recommendations, display personalized content, and provide other customized features and services.
181- Keeping track of your specified preferences. This allows us to honor your likes and dislikes, such as your language and configuration preferences.
182- Detecting and preventing fraudulent activity and improving security.
183- Conducting research and diagnostics to improve our offerings.
184- Reporting, which allows us to measure and analyze the performance of our offerings.
137**HOW WE USE YOUR PERSONAL INFORMATION**
185138
186**First-party cookies**
139**We use your personal information for the following purposes:** Communicate with you; Verify your identity to prevent fraud in compliance with applicable law; Create your account; Provide you with RingCentral Services including respond to your requests for support; Manage your order and our customer relationship; Market our Services; Connect you to and optimize your experience using our Website, Apps, and Services; Provide customers dashboards and reports; Conduct fraud and threat analysis and, detect and prevent spam or unlawful or abusive activity or other violations of our [Acceptable Use Policy](https://www.ringcentral.com/legal/acceptable-use-policy.html) ("AUP"); Monitor performance of our data centers and networks; Conduct analytics to improve RingCentral's Website, App and Service performance; Personalize your experience with our Websites, Apps and Services; Comply with applicable law including those regulating call detail records; and Perform billing for our Services.
187140
188**Strictly Necessary cookies:** These cookies are necessary for the website to function and cannot be switched off in our systems. They are often set in response to actions made by you, which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms.
141**_Lawful basis for processing personal information (EEA, Switzerland and UK only)_**
189142
190**Functional cookies:** These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages.
143When we collect personal information about you in connection with offering our Website, Apps or Services within the European Economic Area (EEA), Switzerland and the United Kingdom (UK), our lawful basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it.
191144
192**Performance cookies:**
145We will normally collect personal information from you where we need the personal information to perform a contract with you (e.g., when you order a Service), or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms (e.g., to market and provide our Services). In some cases, we may also have a legal obligation to collect and process the personal information in question (i.e. Service Usage Data) or we may process your personal information where we have your consent to do so. You may withdraw your consent at any time as instructed in the communications or in the Apps or Services, or you contact us as explained below.
193146
194These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.
147**COOKIES AND SIMILAR TECHNOLOGIES**
195148
196**Targeting cookies:** These cookies may be set through our site and may be used to build a profile of your interests and show you relevant adverts on other sites.
149**HOW, WHY, AND WHAT PERSONAL INFORMATION WE SHARE WITH THIRD PARTIES**
197150
198**Third-party cookies**
151We may share and disclose your personal information (as identified in the section What Personal Information We Collect solely for legitimate business or legal purposes as described in this Notice and in accordance with applicable law, with the following third parties:
199152
200In addition to our own cookies, we may also use various third-party cookies to report usage statistics of the Service, deliver advertisements on and through the Service, and so on. These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites.
201
202**What are your choices regarding cookies?**
203
204**Cookie Preferences on RingCentral websites:**
205
206Our cookies allow you to take advantage of some essential and useful features. Blocking some types of cookies may impact your experience of our sites. You can change your cookie preferences at any time by clicking 'Cookie Preferences' in the footer of the RingCentral websites.
207
208**Browser settings:** You can also manage browser cookies through your browser settings. The 'Help' feature on most browsers will tell you how to remove cookies from your device, prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, how to disable cookies, and when cookies will expire. Check the support site for your browser to understand privacy settings available to you. If you block or reject some of our cookies through your browser's settings, you might not be able to use certain offerings that require you to sign-in to an account and some features and services may not work. You might also have to manually adjust your preferences or settings every time you visit our websites.
209
210**_Information we collect from third parties:_**
211
212We may collect the names, e-mail addresses, postal addresses and city of residence of individuals from third parties to market our products / services to these individuals. This collection of information and marketing is always carried out in compliance with applicable law. We only collect this information where we have checked that these third parties either have your consent or these third parties are otherwise legally permitted or required to disclose your personal information to us.
213
214For our customers and account holders, we may collect personal information about you (such as names, e-mail addresses, postal addresses and city of residence) from other sources, including publicly available databases or third parties from whom we have purchased data, and combine this data with information we already have, in accordance with applicable laws. This helps us to update, expand and analyze our records, identify new customers, and provide products and services that may be of interest to you. For our End Users, we do not use the data we collect about you when you use our services for marketing without your consent.
215
216We may collect personal information about you from other applications you may use if you choose to integrate RingCentral Apps or Services with other Apps or Services.
217
218We and our third-party marketing service providers may also use the information customers send to us for our marketing purposes, if this is in accordance with your marketing preferences and applicable law. However, you may opt out of our marketing. For further information, see the _["](https://go.ringcentral.com/unsubscribepage.html)[Unsubscribe from our mailing List](https://go.ringcentral.com/unsubscribepage.html)["](https://go.ringcentral.com/unsubscribepage.html)_ section below.
219
220**_Lawful basis for processing personal information (EEA and UK only)_**
221
222When we collect personal information from you in connection with offering our Website, Apps or Services within the European Economic Area (EEA) and the United Kingdom (UK), our lawful basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it.
223
224We will normally collect personal information from you where we need the personal information to perform a contract with you (i.e. to provide the Services), or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to collect the personal information in question (i.e. Service Usage Data) or we may process your personal information where we have your consent to do so.
225
226If we ask you to provide personal information to comply with a legal requirement or enter into a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information).
227
228Similarly, if we collect and use your personal information in reliance on our or a third party's legitimate interests and those interests are not already listed above (see the "Personal Information We Collect and Use" section), we will make clear to you at the relevant time what those legitimate interests are.
229
230If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us using the contact details provided under the "Contact Us" section below.
231
232**SHARING AND DISCLOSURE OF PERSONAL INFORMATION TO THIRD PARTIES**
233
234We will not rent or sell personal information about you. We may share and disclose personal information that we collect (as identified in the "Personal Information We Collect and Use" section) with the following third parties, solely for legitimate business or legal purposes and in accordance with applicable law:
235
236- RingCentral or any of its worldwide affiliates consistent with this Notice. A list of our current group companies is available here [https://www.ringcentral.com/whyringcentral/contactus.html](https://ringcentral.com/whyringcentral/contactus.html)
237- Business partners, contractors, vendors, and authorized third party agents, to:
238 - Operate, deliver, improve and customize our Websites, Apps, and Services
153- RingCentral or any of its worldwide affiliates. A list of our current group companies is available on [our public filings](https://ir.ringcentral.com/home/default.aspx).
154- Business partners (e.g., resellers and other authorized third party agents) to market or sell our Services;
155- Service providers, contractors, vendors or agents who operate on our behalf to:
156 - Operate, deliver, improve and customize our Websites, Apps, and Services;
239157 - Provide support and technical services;
240158 - Send marketing and other operational communications related to our Websites, Apps, and Services;
241159 - Enforce our acceptable use policy;
242 - Conduct analytics in order to better the user experience and improve RingCentral Websites, Apps and Services
160 - Conduct analytics in order to improve your experience using RingCentral Websites, Apps and Services; and
243161 - Provide offers and advertisements to customers based on their interests and interactions with us.
244 - Any third parties as part of or in connection with an actual or prospective corporate business transaction, such as a sale, merger, acquisition, joint venture, financing, corporate change, reorganization or insolvency, bankruptcy or receivership;
245 - Law enforcement agencies, regulatory or governmental bodies, or other third parties in order to respond to legal process, comply with any legal obligation; protect or defend our rights, interests or property or that of third parties; or prevent or investigate wrongdoing in connection with the Website, Apps or our Services;
246 - Other third parties with your consent.
162- Any third parties as part of, or in connection with, an actual or prospective corporate business transaction, such as a sale, merger, acquisition, joint venture, financing, corporate change, reorganization or insolvency, bankruptcy or receivership;
163- Law enforcement agencies, regulatory or governmental bodies, or other third parties in order to respond to legal process, comply with any legal obligation; protect or defend our rights, interests or property or that of third parties; or prevent or investigate wrongdoing in connection with the Website, Apps or our Services; and/or
164- Other third parties with your consent.
247165
248**YOUR PRIVACY RIGHTS**
166**HOW WE RESPECT YOUR PRIVACY RIGHTS**
249167
168We provide you with the opportunity to access, review, modify, and delete your personal information that we process.
169
250170**_Requests from End Users regarding personal information we process on behalf of our Customers as a Data Processor_**
251171
252In general, when processing the content of communications such as voicemails, faxes, recordings etc. in connection with our Services, we do so on behalf of our EEA/UK Customers and in accordance with their instructions as a data processor. This means that if you believe RingCentral may have collected or stored personal information about you on behalf of a RingCentral customer as a data processor or if you wish to access, review, modify or delete any content of your communications, under applicable EEA/UK law or otherwise, you should contact that Customer directly with your request. We will then help them to fulfill that request in accordance with their instructions.
172In general, when processing the content of communications such as voicemails, faxes, recordings etc. in connection with our Services, we do so on behalf of our Customers and in accordance with their instructions as a data processor. This means that if you believe RingCentral may have collected or stored personal information about you on behalf of a RingCentral customer as a data processor or if you wish to access, review, modify or delete any content of your communications, under applicable law or otherwise, you should direct your request to that Customer.
253173
254**_Update and access to your information_**
174**_Your Additional Privacy Rights as an EEA/UK/Swiss Resident_**
255175
256Where we process personal information collected via our Website or Apps or via our Services as a data controller for our own account and service management, billing or marketing purposes and where required by applicable law, we provide individuals with the opportunity to access, review, modify, and delete any such personal information that we process.
176- **Access**: You can request more information about the personal information we hold about you. You can request to download a copy of the personal information.
177- **Rectification**: If you believe that any personal information we are holding about you is incorrect or incomplete, you can request that we change, correct, or supplement the data. If you are a customer, you can also correct some of this information directly by logging into your Service account. Please contact us as soon as possible if you notice any inaccuracy or incompleteness.
178- **Objection**: You can let us know that you object to the collection or processing of your personal information for certain purposes.
179- **Restriction of Processing**: You can ask us to restrict further processing of your personal information. (This just means you can ask us to stop using it for the reasons we have been using it.) This may mean that we have to delete your account.
180- **Erasure**: You can request that we erase some or all of your personal information from our systems. You can also delete some of this information directly by logging into your Service account, if you are a customer.
181- **Portability**: You can ask for a downloadable copy of your personal information in a machine-readable format. You can also request that we transmit the data to someone else where it's technically possible.
182- **Withdrawal of Consent**: If you have consented to our use of personal information for a specific purpose, you have the right to change your mind at any time. Any such decision will not affect any processing that has already occurred nor will it affect processing of your personal information conducted in reliance of lawful processing grounds other than consent. Withdrawing your consent may mean your access to the Services will be limited or suspended, and your accounts may be terminated, as applicable. Where you withdraw your consent, but we are using your information because we or a third party (e.g. your employer) have a legitimate interest in doing so, or we have different legal basis for using your information (for example, fulfilling a contract with you), we may continue to process your information, subject to your rights to access and control your information.
183- **Right to File Complaint:** You have the right to lodge a complaint about RingCentral's practices with respect to your personal information with your supervisory authority (contact details available here: [for the EU](https://edpb.europa.eu/about-edpb/about-edpb/members_en); for [the UK](https://ico.org.uk/); and for [Switzerland](https://www.edoeb.admin.ch/edoeb/en/home/the-fdpic/links/data-protection---switzerland.html)).
184- **No Automated Decision Making:** We do not undertake decision-making about you based solely on automated processing, including profiling.
257185
258**_Your Privacy Rights as a data subject protected by EEA/UK law or as a California Resident_**
186**_Your Additional Privacy Rights as a Resident of Certain U.S. states_**
259187
260If you are a person located in the EEA/UK or if you are a California resident, you may have broader rights to access and delete your personal information, to object to or restrict processing of your personal information, to correct your personal information, or request portability of your personal information.
188The rights described in this section apply only if you are a resident of a state within the United States that has an applicable and effective privacy law providing for the below rights.
261189
262- **Access:** You can request more information about the personal data we hold about you. You can request a copy of the personal data.
263- **Rectification:** If you believe that any personal data we are holding about you is incorrect or incomplete, you can request that we correct or supplement the data. You can also correct some of this information directly by logging into your Service account, if you are a customer. Please contact us as soon as possible if you notice any inaccuracy or incompleteness.
264- **Objection:** You can let us know that you object to the collection or use of your personal data for certain purposes.
265- **Erasure:** You can request that we erase some or all of your personal data from our systems. You can also delete some of this information directly by logging into your Service account, if you are a customer.
266- **Restriction of Processing:** You can ask us to restrict further processing of your personal data. (This just means you can ask us to stop using it for what we have been using it for.) This may mean that we have to delete your account.
267- **Portability:** You can ask for a copy of your personal data in a machine-readable format. You can also request that we transmit the data to someone else where it's technically possible.
268- **Withdrawal of Consent:** If you have consented to our use of personal data for a specific purpose, you have the right to change your mind at any time. Any such decision will not affect any processing that has already occurred nor will it affect processing of your personal information conducted in reliance of lawful processing grounds other than consent. Withdrawing your consent may mean your access to the Services will be limited or suspended, and your accounts may be terminated, as applicable. Where you withdraw your consent, but we are using your information because we or a third party (e.g. your employer) have a legitimate interest in doing so, or we have different legal basis for using your information (for example, fulfilling a contract with you), we may continue to process your information, subject to your rights to access and control your information.
269- **Right to File Complaint:** You have the right to lodge a complaint about RingCentral's practices with respect to your personal data with the supervisory authority of an EU Member State, or the California Attorney General.
190- **Data portability**: You can ask for a downloadable copy of your personal information in a machine-readable format. You can also request that we transmit the data to someone else where it's technically possible.
191- **Knowledge and access**: You may have the right to know more about personal information that we have collected and disclosed in the preceding 12 months. You may be able to access, receive details on collection, the purpose of processing, and any sharing that may have occurred.
192- **Deletion**: You have the right to request RingCentral to delete the personal information we have collected about you under certain circumstances.
193- **Non-discrimination for the exercise of your privacy rights**: You have the right to not receive discriminatory treatment by RingCentral for the exercise of your privacy rights.
194- **Rectification:** If you believe that any personal information we are holding about you is incorrect or incomplete, you can request that we change, correct, or supplement the data. You can also correct some of this information directly by logging into your account, if you are a customer. Please contact us as soon as possible if you notice any inaccuracy or incompleteness.
195- **Opt-out of selling or sharing your personal information:** You have the right to request RingCentral to stop sharing your personal information for the purposes of cross-context behavioral advertising or targeted advertising. You may opt out of having your cookie identifiers used for this type of sharing by turning on the Global Privacy Control at the browser level. RingCentral does not sell your personal information as may be commonly understood. However, you may opt out of having your personal information shared with certain vendors that we use for providing insights about user interactions with our website and for delivering ads to you.
196- **No Automated Decision Making:** We do not undertake any decision making about you based solely on automated processing, including profiling.
270197
271You can submit a request through our [online portal](https://ringcentral.com/legal/data-subject-access-request.html). We will consider and handle all requests in accordance with applicable laws.
198We will not share your personal information with third parties for the third parties' direct marketing purposes unless you have agreed to such disclosure.
272199
273**_Additional Privacy Rights as a California Resident_**
200We will verify your request using your name and email. Depending on the nature of your request, we may need additional information to verify your identity. You may authorize an agent to make a request on your behalf to exercise your privacy rights under applicable California privacy laws.
274201
275If you are a California resident and receive RingCentral Services or visit our Website or Apps solely as a private individual-in other words, not as the member or representative of a company or other organization-you may have the right to receive a free, yearly accounting of:
202If you are a Colorado resident, you may have the right to appeal RingCentral's denial of an individual rights request.
276203
277- Information identifying each third-party company to whom we may have disclosed, within the past year, personal information pertaining to you for our own direct marketing purposes; and
278- A description of the categories of personal information disclosed.
204To exercise your rights or to allow your authorized agent to exercise your rights, please submit, or have your authorized agent submit, a ticket through our [Data subject access request portal](https://www.ringcentral.com/legal/data-subject-access-request.html), or contact our Privacy Team at [privacy@ringcentral.com](mailto:privacy@ringcentral.com).
279205
280You may have the right to know more about personal information that we have collected, disclosed, or sold, including:
281
282- The categories of personal information that we have collected or shared about you in the preceding 12 months,
283- The categories of sources from which we have collected that information in the preceding 12 months
284- The commercial or business reason(s) we have collected or shared that information,
285
286- The categories of third parties with whom we have shared or to whom we have sold that information in the preceding 12 months, and
287- Pursuant to a verifiable request, the specific pieces of information that we have collected about you.
288
289Depending on the nature of your request, we may need additional information to verify your identity.
290
291206**_Unsubscribe from our mailing list_**
292207
293We give you the choice of receiving a variety of information related to our Apps and Services. You can manage your communication preferences through the following methods:
208You can manage your communication preferences through the following methods:
294209
295- By following the instructions included in each promotional email from us to unsubscribe from that particular mailing.
296- Sending us an email at [unsubscribe@ringcentral.com](mailto:unsubscribe@ringcentral.com) or by
297- Visiting [https://go.ringcentral.com/subscription-center.html](https://go.ringcentral.com/subscription-center.html)
210- Following the instructions included in each promotional email from us to unsubscribe from that particular mailing
211- Sending us an email at [unsubscribe@ringcentral.com](mailto:unsubscribe@ringcentral.com)
212- Visiting the [RingCentral Subscription Center](https://go.ringcentral.com/subscription-center.html)
298213
299These choices do not apply to service notifications or other required communications that are considered part of certain Apps/Services, which you may receive periodically unless you stop using or cancel the App/Service in accordance with its terms and conditions.
214These choices do not apply to service notifications or other required communications that are considered part of certain Apps and Services, which you may receive periodically unless you stop using or cancel the App or Service in accordance with its terms and conditions.
300215
301**THIRD-PARTY SITES**
216**HOW WE KEEP YOUR PERSONAL INFORMATION SECURED**
302217
303This Notice does not apply to, nor are we responsible for, the privacy, information or other practices of any third parties, including any third party operating any site or service to which the Website links including but not limited to social media sites. The inclusion of a link on the Website does not imply our endorsement of the linked site or service. You should check the privacy notices of those sites before providing your personal information to them.
218Keeping your information secure is important to us. We have taken appropriate steps designed to reduce the risk that your personal information may be subject to loss, misuse, unauthorized access, disclosure, alteration or destruction.
304219
305For RingCentral Meetings Product only: RingCentral Meetings product is based on the Zoom platform. Our RingCentral Privacy Notice covers how RingCentral collects, uses and discloses personal information in connection with the use of the Zoom platform. However, this Notice does not otherwise apply to Zoom's practices.
220For more information on RingCentral security measures, please visit the [Security Trust Center](https://www.ringcentral.com/trust-center.html).
306221
307**BLOGS AND FORUMS**
222**HOW LONG WE RETAIN YOUR PERSONAL INFORMATION**
308223
309Our Website offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas is public and may be read, collected, and used by others who access them and may remain on the public forum indefinitely. To request removal of your personal information from our blog or community forum, you can submit a request through our [online portal](https://ringcentral.com/legal/data-subject-access-request.html). In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why. We encourage all users to exercise caution when providing personal information in blogs and community forums.
310
311**SECURITY**
312
313Keeping your information secure is important to us. Like all businesses, we cannot guarantee the security of the personal information we collect and process in connection with our Websites, Apps and Services. We have, however, taken certain steps designed to reduce the risk that your personal information will be subject to loss, misuse, unauthorized access, disclosure, alteration or destruction. RingCentral has no control over or responsibility for the security or privacy policies or practices of other sites on the Internet you might visit, interact with, or from which you might buy products or services, even if you visit them using links from our Website.
314
315**DATA RETENTION**
316
317224We will retain your personal information for no longer than is necessary to fulfill the purposes for which the information was originally collected unless a longer retention period is required or permitted by law, for legal, tax or regulatory reasons, or other legitimate and lawful business purposes.
318225
319226Where we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it.
320227
321228**INTERNATIONAL DATA TRANSFERS**
322229
323Your personal information may be transferred to, and processed in, countries other than the country in which you are resident. Specifically, information collected outside the United States, including in the European Economic Area ("**EEA**") and the UK, may be transferred to and stored on our servers in the United States, Switzerland, and Netherlands, and potentially in other countries where our group companies and third-party service providers and partners operate. These countries may have data protection laws that are different to the laws in your country (and in some cases, may not be as protective).
230Your personal information may be transferred to, and processed in, countries other than the country in which you are resident. Specifically, information collected in the European Economic Area ("EEA") and the UK, may be transferred to and stored on our servers in the United States and Switzerland, and potentially in other countries where our group companies and third-party service providers and partners operate. These countries may have data protection laws that are different to the laws in your country (and in some cases, may not be as protective).
324231
325RingCentral complies with the Privacy Shield Principles, and still has an active certification with the International Trade Administration (ITA) and the US Department of Commerce with respect to personal information originating from the EU and Switzerland. Please [click here](https://ringcentral.com/legal/privacy-shield-notice.html) to view our Privacy Shield Notice.
232RingCentral has taken (i) appropriate safeguards, including adherence to the Standard Contractual Clauses adopted by the European Commission for the transfer of your personal information outside the EEA, the UK and Switzerland to RingCentral, and (ii) further technical and organizational measures to ensure that personal information will remain protected in accordance with this Notice and any applicable laws.
326233
327However, RingCentral no longer relies on the EU-U.S. Privacy Shield Framework as a legal basis for transfers of personal data from the EU, the UK, and Switzerland. RingCentral has taken (i) appropriate safeguards, including adherence to the SCCs for the transfer of personal data outside the EU to RingCentral, its Affiliates and any Sub-processors and (ii) further technical and organizational measures to ensure that personal data will remain protected in accordance with our Privacy Notice and any applicable laws.
234**CHILDREN'S PRIVACY**
328235
329If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at [https://feedback-form.truste.com/watchdog/request](https://feedback-form.truste.com/watchdog/request). With respect to personal data received or transferred pursuant to these Privacy Shield Frameworks (prior to the invalidation), RingCentral is subject to the regulatory enforcement powers of the US Federal Trade Commission. Under certain conditions, more fully described on the Privacy Shield [website](https://www.privacyshield.gov/), you may invoke binding arbitration when other dispute resolution procedures have been exhausted.
236RingCentral does not knowingly provide products or services directly to children under the age of 16, or knowingly collect or solicit personal information from or about children under the age of 16 outside of the school offering, which is subject to the [Children's COPPA notice](https://www.ringcentral.com/legal/childrens-privacy-notice-school-parental-notification.html). If you believe that a child under the age of 16 has disclosed personal information to RingCentral outside of the school offering, please contact [privacy@ringcentral.com](mailto:privacy@ringcentral.com).
330237
331**CHILDREN'S PRIVACY**
238**THIRD-PARTY SITES**
332239
333RingCentral does not knowingly provide products or services directly to children under the age of 16, or knowingly collect or solicit personal information from or about children under the age of 16 outside of the school offering. If you believe that a child under the age of 16 has disclosed personal information to RingCentral outside of the school offering, please contact [privacy@ringcentral.com](mailto:privacy@ringcentral.com)
240This Notice does not apply to, nor are we responsible for, the privacy, information or other practices of any third parties, including any third party operating any site or service to which the Website or Apps link including but not limited to social media sites. The inclusion of a link on the Website or Apps does not imply our endorsement of the linked site or service. You should check the privacy notices of those sites before providing your personal information to them.
334241
242**BLOGS AND FORUMS**
243
244Our Website offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas is public and may be read, collected, and used by others who access them and may remain on the public forum indefinitely. To request removal of your personal information from our blog or community forum, you can submit a request through our online portal. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why. We encourage all users to exercise caution when providing personal information in blogs and community forums.
245
335246**UPDATES TO THIS NOTICE**
336247
337We may update this Notice from time to time in response to changing legal, technical, or business developments. If we make nonmaterial changes to our Notice, we will post those changes on this page in addition to updating the "Last Updated" or effective date at the top of this webpage. If we make material changes, we will notify you more directly, for example by emailing you prior to such material changes taking effect. We encourage you to review this Notice regularly to stay informed of the latest modifications.
248We may update this Notice from time to time in response to changing legal, technical, or business developments. If we make changes to our Notice, we will post those changes on this page in addition to updating the "Last Updated" or effective date at the top of this webpage. If we make material changes, we will notify you either by emailing you or by posting a notice of such changes prominently on this page prior to such material changes taking effect.
338249
339250**CONTACT US**
340251
341252If you have any questions, comments or concerns about this Notice, please e-mail our data protection officer at [privacy@ringcentral.com.](mailto:privacy@ringcentral.com) Or, you can write to us at:
342253
343254RingCentral, Inc.
344255
345Attn: RingCentral Privacy Team
256Attn: RingCentral Chief Privacy Officer
346257
34725820 Davis Drive,
348259
349260Belmont, California 94002
261USA