RingCentral Privacy Notice

20210401_rev01 · COMPARED WITH 20210302_rev01 · ARCHIVE SNAPSHOT, DATE APPROXIMATE

Full text changes — 20210302_rev01 to 20210401_rev01

1The updated RingCentral Privacy Notice goes into effect on August 26, 2020
1The updated RingCentral Privacy Notice goes into effect on April 3, 2021.
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33RingCentral, Inc. and its worldwide affiliates and subsidiaries (collectively **"RingCentral"**, **"us"**, **"we"**, **"our"**) are committed to protecting your privacy while providing you with a positive experience on our website and in using our products and services.
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5This Privacy Notice (**"Notice"**) explains our privacy practices and provides information on how and why we collect, use and share personal data from our customers, website visitors, and end users of our products and services (collectively **"you"**, **"your"**) through our interaction with you through our products and services and when you visit our international websites, available at [www.ringcentral.com](http://www.ringcentral.com/), [www.ringcentral.ca](http://www.ringcentral.ca/), [www.ringcentral.co.uk](http://www.ringcentral.co.uk/), [www.ringcentral.sg](https://www.ringcentral.sg/), [www.ringcentral.fr](https://www.ringcentral.fr/), [www.ringcentral.ie](https://www.ringcentral.ie/), [www.ringcentral.nl](https://www.ringcentral.nl/), [www.ringcentral.com.au](https://www.ringcentral.com.au/), [www.ringcentral.com/de/de/](http://www.ringcentral.com/de/de/), [go.ringcentral.com](https://go.ringcentral.com/) and associated sub-domains (**"Website"**), our desktop, IP desk phone, and mobile applications (**"Apps"**) or use our unified cloud communications and collaboration platform (**"Services"**). The Notice also describes choices that may be available to you regarding use, access, deletion and correction of your personal information.
5This Privacy Notice (**"Notice"**) explains our privacy practices and provides information on how and why we collect, use and share personal data from our customers, website visitors, and end users of our products and services (collectively **"you"**, **"your"**) through our interaction with you through our products and services and when you visit our international websites, available at [www.ringcentral.com](https://www.ringcentral.com/), [www.ringcentral.ca](https://www.ringcentral.ca/), [www.ringcentral.co.uk](https://www.ringcentral.co.uk/), [www.ringcentral.sg](https://www.ringcentral.sg/), [www.ringcentral.fr](https://www.ringcentral.fr/), [www.ringcentral.ie](https://www.ringcentral.ie/), [www.ringcentral.nl](https://www.ringcentral.nl/), [www.ringcentral.com.au](https://www.ringcentral.com.au/), [www.ringcentral.com/de/de/](https://www.ringcentral.com/de/de/), [go.ringcentral.com](https://go.ringcentral.com/) and associated sub-domains (**"Website"**), our desktop, IP desk phone, and mobile applications (**"Apps"**) or use our unified cloud communications and collaboration platform (**"Services"**). The Notice also describes choices that may be available to you regarding use, access, deletion and correction of your personal information.
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7RingCentral's Privacy Notice only applies to RingCentral Websites and Services that link to or reference this Notice. Additional information on our personal information practices may be provided in supplemental term and conditions, supplemental privacy statements, or notices provided prior to or at the time of data collection. If you have received a meeting invitation for your child from a teacher or school, or for information regarding how RingCentral handles personal data as part of the school offering, please visit: [www.ringcentral.com/legal/childrens-privacy-notice-school-parental-notification](https://ringcentral.com/legal/childrens-privacy-notice-school-parental-notification.html)
7RingCentral's Privacy Notice only applies to RingCentral Websites and Services that link to or reference this Notice. Additional information on our personal information practices may be provided in supplemental term and conditions, supplemental privacy statements, or notices provided prior to or at the time of data collection. If you have received a meeting invitation for your child from a teacher or school, or for information regarding how RingCentral handles personal data as part of the school offering, please visit this [link](https://ringcentral.com/legal/childrens-privacy-notice-school-parental-notification.html).
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99Please read this Privacy Notice carefully. By using and/or accessing our Websites, Apps and Services, you acknowledge that you have read and understood this Privacy Notice. This Notice is not, however, a contract and does not create any legal rights or obligations.
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1111**QUICK LINKS
1212**
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180180We may collect the names, e-mail addresses, postal addresses and city of residence of individuals from third parties to market our products / services to these individuals. This collection of information and marketing is always carried out in compliance with applicable law. We only collect this information where we have checked that these third parties either have your consent or these third parties are otherwise legally permitted or required to disclose your personal information to us.
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182182For our customers and account holders, we may collect personal information about you (such as names, e-mail addresses, postal addresses and city of residence) from other sources, including publicly available databases or third parties from whom we have purchased data, and combine this data with information we already have, in accordance with applicable laws. This helps us to update, expand and analyze our records, identify new customers, and provide products and services that may be of interest to you. For our End Users, we do not use the data we collect about you when you use our services for marketing without your consent.
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184184We may collect personal information about you from other applications you may use if you choose to integrate RingCentral Apps or Services with other Apps or Services.
185185
186We and our third-party marketing service providers may also use the information customers send to us for our marketing purposes, if this is in accordance with your marketing preferences and applicable law. However, you may opt out of our marketing. For further information, see the ["_Unsubscribe from our mailing List_"](https://go.ringcentral.com/unsubscribepage.html) section below.
186We and our third-party marketing service providers may also use the information customers send to us for our marketing purposes, if this is in accordance with your marketing preferences and applicable law. However, you may opt out of our marketing. For further information, see the _["](https://go.ringcentral.com/unsubscribepage.html)[Unsubscribe from our mailing List](https://go.ringcentral.com/unsubscribepage.html)["](https://go.ringcentral.com/unsubscribepage.html)_ section below.
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188188**_Lawful basis for processing personal information (EEA and UK only)_**
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190190When we collect personal information from you in connection with offering our Website, Apps or Services within the European Economic Area (EEA) and the United Kingdom (UK), our lawful basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it.
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192192We will normally collect personal information from you where we need the personal information to perform a contract with you (i.e. to provide the Services), or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to collect the personal information in question (i.e. Service Usage Data) or we may process your personal information where we have your consent to do so.
198198If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us using the contact details provided under the "Contact Us" section below.
199199
200200**SHARING AND DISCLOSURE OF PERSONAL INFORMATION TO THIRD PARTIES**
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202202We will not rent or sell personal information about you. We may share and disclose personal information that we collect (as identified in the "Personal Information We Collect and Use" section) with the following third parties, solely for legitimate business or legal purposes and in accordance with applicable law:
203203
204- RingCentral or any of its worldwide affiliates consistent with this Notice. A list of our current group companies is available here [https://www.ringcentral.com/whyringcentral/contactus.html](https://www.ringcentral.com/whyringcentral/contactus.html)
204- RingCentral or any of its worldwide affiliates consistent with this Notice. A list of our current group companies is available here [https://www.ringcentral.com/whyringcentral/contactus.html](https://ringcentral.com/whyringcentral/contactus.html)
205205- Business partners, contractors, vendors, and authorized third party agents, to:
206206 - Operate, deliver, improve and customize our Websites, Apps, and Services
207207 - Provide support and technical services;
208208 - Send marketing and other operational communications related to our Websites, Apps, and Services;
209209 - Enforce our acceptable use policy;
210210 - Conduct analytics in order to better the user experience and improve RingCentral Websites, Apps and Services
212212 - Any third parties as part of or in connection with an actual or prospective corporate business transaction, such as a sale, merger, acquisition, joint venture, financing, corporate change, reorganization or insolvency, bankruptcy or receivership;
213213 - Law enforcement agencies, regulatory or governmental bodies, or other third parties in order to respond to legal process, comply with any legal obligation; protect or defend our rights, interests or property or that of third parties; or prevent or investigate wrongdoing in connection with the Website, Apps or our Services;
214214 - Other third parties with your consent.
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216216**YOUR PRIVACY RIGHTS**
217217
218**_Update and access to your information_**
218**_Requests from End Users regarding personal information we process on behalf of our Customers as a Data Processor_**
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220Where we process personal information collected via our Website or Apps or via our Services for our own account management, billing or marketing purposes and where required by applicable law, we provide individuals with the opportunity to access, review, modify, and delete any such personal information that we process.
220In general, when processing the content of communications such as voicemails, faxes, recordings etc. in connection with our Services, we do so on behalf of our EEA/UK Customers and in accordance with their instructions as a data processor. This means that if you believe RingCentral may have collected or stored personal information about you on behalf of a RingCentral customer as a data processor or if you wish to access, review, modify or delete any content of your communications, under applicable EEA/UK law or otherwise, you should contact that Customer directly with your request. We will then help them to fulfill that request in accordance with their instructions.
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222**_Requests from End Users_**
222**_Update and access to your information_**
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224If you believe RingCentral may have collected or stored personal information about you on behalf of a RingCentral customer, please contact the RingCentral customer with any requests related to your personal information.
224Where we process personal information collected via our Website or Apps or via our Services as a data controller for our own account and service management, billing or marketing purposes and where required by applicable law, we provide individuals with the opportunity to access, review, modify, and delete any such personal information that we process.
225225
226226**_Your Privacy Rights as a data subject protected by EEA/UK law or as a California Resident_**
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228228If you are a person located in the EEA/UK or if you are a California resident, you may have broader rights to access and delete your personal information, to object to or restrict processing of your personal information, to correct your personal information, or request portability of your personal information.
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230230- **Access:** You can request more information about the personal data we hold about you. You can request a copy of the personal data.
233233- **Erasure:** You can request that we erase some or all of your personal data from our systems. You can also delete some of this information directly by logging into your Service account, if you are a customer.
234234- **Restriction of Processing:** You can ask us to restrict further processing of your personal data. (This just means you can ask us to stop using it for what we have been using it for.) This may mean that we have to delete your account.
235235- **Portability:** You can ask for a copy of your personal data in a machine-readable format. You can also request that we transmit the data to someone else where it's technically possible.
236236- **Withdrawal of Consent:** If you have consented to our use of personal data for a specific purpose, you have the right to change your mind at any time. Any such decision will not affect any processing that has already occurred nor will it affect processing of your personal information conducted in reliance of lawful processing grounds other than consent. Withdrawing your consent may mean your access to the Services will be limited or suspended, and your accounts may be terminated, as applicable. Where you withdraw your consent, but we are using your information because we or a third party (e.g. your employer) have a legitimate interest in doing so, or we have different legal basis for using your information (for example, fulfilling a contract with you), we may continue to process your information, subject to your rights to access and control your information.
237237- **Right to File Complaint:** You have the right to lodge a complaint about RingCentral's practices with respect to your personal data with the supervisory authority of an EU Member State, or the California Attorney General.
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239If you are an End User whose personal data we collected on behalf of a RingCentral customer, please contact the relevant RingCentral customer directly to make such requests.
239You can submit a request through our [online portal](https://ringcentral.com/legal/data-subject-access-request.html). We will consider and handle all requests in accordance with applicable laws.
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241In general, when processing the content of communications such as voicemails, faxes, recordings etc. in connection with our Services, we do so on behalf of our EEA/UK Customers and in accordance with their instructions. This means that if you wish to access, review, modify or delete any content of your communications, under applicable EEA/UK law or otherwise, you should contact that Customer with your request. We will then help them to fulfill that request in accordance with their instructions.
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243In other circumstances, you can submit a request through our [online portal](https://ringcentral.com/legal/data-subject-access-request.html). We will consider and handle all requests in accordance with applicable laws.
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245241**_Additional Privacy Rights as a California Resident_**
246242
247243If you are a California resident and receive RingCentral Services or visit our Website or Apps solely as a private individual-in other words, not as the member or representative of a company or other organization-you may have the right to receive a free, yearly accounting of:
248244
249245- Information identifying each third-party company to whom we may have disclosed, within the past year, personal information pertaining to you for our own direct marketing purposes; and
250246- A description of the categories of personal information disclosed.
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252248You may have the right to know more about personal information that we have collected, disclosed, or sold, including:
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254250- The categories of personal information that we have collected or shared about you in the preceding 12 months,
255251- The categories of sources from which we have collected that information in the preceding 12 months
256252- The commercial or business reason(s) we have collected or shared that information,
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257254- The categories of third parties with whom we have shared or to whom we have sold that information in the preceding 12 months, and
258255- Pursuant to a verifiable request, the specific pieces of information that we have collected about you.
259256
260257Depending on the nature of your request, we may need additional information to verify your identity.
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262259**_Unsubscribe from our mailing list_**
290287Where we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it.
291288
292289**INTERNATIONAL DATA TRANSFERS**
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294291Your personal information may be transferred to, and processed in, countries other than the country in which you are resident. Specifically, information collected outside the United States, including in the European Economic Area ("**EEA**") and the UK, may be transferred to and stored on our servers in the United States, Switzerland, and Netherlands, and potentially in other countries where our group companies and third-party service providers and partners operate. These countries may have data protection laws that are different to the laws in your country (and in some cases, may not be as protective).
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296However, RingCentral complies with the Privacy Shield Principles for all onward transfers of personal data from the EU, the UK, and Switzerland, including the onward transfer liability provisions. We have taken appropriate safeguards to ensure that your personal information will remain protected in accordance with this Notice and applicable laws. For example, in respect of personal information originating from the EU and Switzerland, RingCentral has self-certified to the EU-U.S. and Swiss-U.S. Privacy Shield Frameworks. Please [click here](https://ringcentral.com/legal/privacy-shield-notice.html) to view our Privacy Shield Notice.
293RingCentral complies with the Privacy Shield Principles, and still has an active certification with the International Trade Administration (ITA) and the US Department of Commerce with respect to personal information originating from the EU and Switzerland. Please [click here](https://ringcentral.com/legal/privacy-shield-notice.html) to view our Privacy Shield Notice.
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298If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at [https://feedback-form.truste.com/watchdog/request](https://feedback-form.truste.com/watchdog/request).
295However, RingCentral no longer relies on the EU-U.S. Privacy Shield Framework as a legal basis for transfers of personal data from the EU, the UK, and Switzerland. RingCentral has taken (i) appropriate safeguards, including adherence to the SCCs for the transfer of personal data outside the EU to RingCentral, its Affiliates and any Sub-processors and (ii) further technical and organizational measures to ensure that personal data will remain protected in accordance with our Privacy Notice and any applicable laws.
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300With respect to personal data received or transferred pursuant to these Privacy Shield Frameworks, RingCentral is subject to the regulatory enforcement powers of the US Federal Trade Commission.
297If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at [https://feedback-form.truste.com/watchdog/request](https://feedback-form.truste.com/watchdog/request). With respect to personal data received or transferred pursuant to these Privacy Shield Frameworks (prior to the invalidation), RingCentral is subject to the regulatory enforcement powers of the US Federal Trade Commission. Under certain conditions, more fully described on the Privacy Shield [website](https://www.privacyshield.gov/), you may invoke binding arbitration when other dispute resolution procedures have been exhausted.
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302Under certain conditions, more fully described on the Privacy Shield [website](https://www.privacyshield.gov/), you may invoke binding arbitration when other dispute resolution procedures have been exhausted.
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304In certain cases, RingCentral will transfer personal data from the EU in accordance with the European Commission-approved Standard Contractual Clauses.
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306299**CHILDREN'S PRIVACY**
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308301RingCentral does not knowingly provide products or services directly to children under the age of 16, or knowingly collect or solicit personal information from or about children under the age of 16 outside of the school offering. If you believe that a child under the age of 16 has disclosed personal information to RingCentral outside of the school offering, please contact [privacy@ringcentral.com](mailto:privacy@ringcentral.com)
309302
310303**UPDATES TO THIS NOTICE**
311304