Privacy Policy

20250501_rev01 · COMPARED WITH 20250301_rev01 · ARCHIVE SNAPSHOT, DATE APPROXIMATE

Full text changes — 20250301_rev01 to 20250501_rev01

2222We collect the following categories of personal data:
2323
2424- **Property data:** such as images of properties, including videos and virtual tours, property asking prices, sales history and sold prices, property addresses, floorplans, property locations and property descriptions.
2525- **Correspondence and enquiry data:** such as name, email address, property address and telephone recordings.
2626- **Technical data:** such as device type, IP address, web logs, usage of our site, browser type, mobile number, operating system, GPS location data, how you interact with our marketing communications.
2727- **Financial services data (mortgage in principle):** such as contact and identity data, applicant data, employment data, financial data, property data, lifestyle data, mortgage in principle decision.
28- **Tenant and guarantor referencing data:** contact and identity data, employment data, education data, financial data, property data, lifestyle data, next of kins details, references.
28- **Tenant and guarantor referencing data:** contact and identity and verification data, employment data, education data, financial data, property data, lifestyle data, next of kins details, references.
2929- **Insurance and tenant related services data:** such as name, email address, property address, date of birth, employment history and status, health data, race or ethnicity, disclosure of unspent criminal convictions, payment details, signatures.
3030- **Human resource data:** details contained in your CV and cover letter and references.
3131
3232#### Sources of personal data
3333
3434We process personal data that we receive from:
3535
3636- you when you get in touch with us, create and use your My Rightmove Account, make use of our websites and services, enquire about a property or request a valuation, or apply for a job with us.
3737- our members (e.g. estate and letting agents) when they advertise properties on our sites or wish to conduct credit and reference checks for potential tenants and mortgage brokers when you request their assistance with a mortgage in principle.
38- third parties (e.g. Land Registry, Land Register of Scotland, credit reference agencies and fraud prevention agencies).
38- third parties (e.g. Land Registry, Land Register of Scotland, credit reference agencies, identity service providers and fraud prevention agencies).
3939- our partners (e.g. mortgage providers).
4040- publicly available sources such as Companies House and the Electoral Roll.
4141
4242#### Purpose and lawful basis
4343
4444We rely on a mixture of performance of contract, legitimate interests, consent and legal obligations to process your personal data in order to:
111111- Rightmove Financial Services Limited which is authorised and regulated by the Financial Conduct Authority (FCA) Firm Reference Number 805415. Registered in England number 11211259. Registered office address: 2 Caldecotte Lake Business Park, Caldecotte Lake Drive, Milton Keynes, England, MK7 8LE. VAT number 918501823.
112112
113113We are the providers of the Rightmove mobile application software (referred to as the "App") and the websites [www.rightmove.co.uk](https://www.rightmove.co.uk/), [https://rentalservices.rightmove.co.uk/](https://rentalservices.rightmove.co.uk/), [https://hub.rightmove.co.uk/](https://hub.rightmove.co.uk/) and [https://plc.rightmove.co.uk/](https://plc.rightmove.co.uk/) (referred to as the "Site") (together referred to as "Our Platforms") and any other Services We may operate in the future.
114114
115115We also own HomeViews Platform Limited, registered in England number 10290376. Registered office address is 2 Caldecotte Lake Business Park, Caldecotte Lake Drive, Milton Keynes, England, MK7 8LE, VAT number is 284561774. HomeViews Platform Limited "HomeViews" which operates the following site [www.homeviews.com](http://www.homeviews.com/). HomeViews Privacy Policy can be viewed here: [https://www.homeviews.com/privacy-policy](https://www.homeviews.com/privacy-policy).
116116
117"Members" include estate agents, commercial agents, letting agents, managing agents, landlords, new homes developers, housing associations, overseas property owners, Build to Rent developers, surveyors, banks, building societies, insurance companies, mortgage brokers, other lenders and financial institutions, Government departments, executive agencies, quangos, Acedemia institutions, professional advisors and selected CRM software providers. We are not an estate agency.
117"Members" include estate agents, commercial agents, letting agents, managing agents, landlords, new homes developers, housing associations, overseas property owners, Build to Rent developers, surveyors, banks, building societies, insurance companies, mortgage brokers, other lenders and financial institutions, Government departments, executive agencies, quangos, Acedemia institutions, professional advisors and selected CRM software providers whom we have a commercial relationship with. We are not an estate agency.
118118
119"Partners" are selected companies whom We choose to work with to offer complimentary Services such as financial services (e.g. mortgage in principle), currency exchange, utilities and broadband.
119"Partners" are selected companies whom We choose to work with,whom we have a commercial relationship with to offer complimentary Services such as financial services (e.g. mortgage in principle), currency exchange, utilities and broadband.
120120
121"Prospective Members" means businesses who have contacted Us to enquire about becoming a Member or who We have identified as a potential customer.
122
121123"Services" or "Service" include property advertising, insurance and tenant related services (which includes tenant referencing, rent guarantee insurance, landlords' contents and/or liability insurance, tenant's contents and/or liability insurances, utilities and broadband), stamp duty land tax calculator, valuation and surveying tools, property price tracking tools and and financial services (which includes mortgage in principle decision and mortgage calculator).
122124
123125"Rightmove" means Rightmove Group Limited and its subsidiary companies.
124126
125127We provide Our Platforms so that:
126128
218220#### Use of your personal information for direct marketing and other communications
219221
220222#### **Direct Marketing**
221223
222224Where You have consented, We may Use Your Personal Information to provide direct marketing messages to You; either directly from Us or on behalf of Our Members or Partners. We will customise Our communications with You based on Your use of Our Platforms. You can opt out of direct marketing at any time from Our entities below by:
223225
224#### **Rightmove Group Limited:**
226##### **Rightmove Group Limited:**
225227
226228- Using the unsubscribe links located at the bottom of the direct marketing emails We send You. Please ensure You click through to manage Your full marketing preferences;
227229- Log into Your My Rightmove account to manage your marketing preferences; or
228230- Contacting Us directly on [talk-to-Us@rightmove.co.uk](mailto:talk-to-Us@rightmove.co.uk).
229231
230#### **Rightmove Financial Services Limited:**
232##### **Rightmove Financial Services Limited:**
231233
232234- Using the unsubscribe links located at the bottom of the direct marketing emails We send You. Please ensure You click through to manage Your full marketing preferences; or
233235- Contacting Us directly on [dpo@rightmove.co.uk](mailto:dpo@rightmove.co.uk).
234236
235#### **Rightmove Landlord and Tenant Services Limited:**
237##### **Rightmove Landlord and Tenant Services Limited:**
236238
237239- Contacting Us directly on [dpo@rightmove.co.uk](mailto:dpo@rightmove.co.uk)
238240
239241It may take up to 72hours from the time You receive confirmation from Us that Your preferences are being updated to unsubscribe You from direct marketing.
240242
241243The types of things that We may do include:
303305- E-calendar providers;
304306- E-signatory providers;
305307- Payment providers;
306308- Translation and transcription providers;
307309- Market research agencies;
308310- Call transcription providers;
309- IT providers who provide systems to Us for the purposes of hosting and supporting Our Platforms; and
311- IT providers who provide systems to Us for the purposes of hosting and supporting Our Platforms and updates to Our Members such as delivering property and valuation enquiries to Our Members; and
310312- Marketing agencies and systems that allow Us to send marketing communications to You and to make sure the marketing communications are relevant.
311313
312314We may also use third parties to provide Services on Our behalf which may include processing (but not using themselves) Your Personal Information; for example, to complete partial addresses or to augment the Personal Information We hold about You. In either case, We will not pass Your Personal Information to anyone who is not also subject to adequate privacy commitments in Our contract with them.
313315
314316Where You are undergoing tenant referencing, obtaining a quote for or purchasing tenant and insurance related services We have to share Your Personal Information with the following external parties set out below for the purposes set out in Our "[Tenant and Guarantor Referencing]()" table above.
315317
409411We use different technologies and practices for advertisers to purchase advertising space on Our Platforms. This includes Us selecting advertisements through a bidding process from selected companies which allows real-time advertising on Our Platforms, working with digital agencies or directly with third party advertisers. You can request a list of the partners with whom We work by contacting Our Data Protection Officer.
410412
411413To help Us deliver third party advertisements on Our Platforms We do use Cookies. For more information, please see Our Cookie Policy available [here](https://www.rightmove.co.uk/this-site/cookies.html).
412414
413415#### Special category data and criminal offence data
414416
415For Our tenant referencing, insurance, tenant and financial Services, We do collect special categories of Personal Information about You (this may include Your race or ethnicity, information about Your health and any criminal convictions). We rely on explicit consent to collect and process this data, however for some information being for insurance products We may rely on 'insurance' as Our condition of processing. We may collect data on vulnerabilities You disclose to Us. This is on order to support You and improve Our Services to You and We will share this with insurance providers where an insurance sale is made and where Your consent is obtained. We only keep this information for as long as is necessary. We employ appropriate technical and organisational measures to ensure Your Personal Information is secure.
417For Our tenant referencing, insurance, tenant and financial Services, We do collect special categories of Personal Information about You (this may include Your race or ethnicity, information about Your health, whether you appear on politically exposed persons or sanctions list, and any criminal convictions). We rely on explicit consent to collect and process this data, however for some information being for insurance products We may rely on 'insurance' as Our condition of processing. We may collect data on vulnerabilities You disclose to Us. This is on order to support You and improve Our Services to You and We will share this with insurance providers where an insurance sale is made and where Your consent is obtained. We only keep this information for as long as is necessary. We employ appropriate technical and organisational measures to ensure Your Personal Information is secure.
416418
417419#### Aggregated data
418420
419421We also collect, use and share aggregated data such as statistical or demographic data for any purpose. Aggregated data may be derived from Your Personal Information but is not considered Personal Information in law as this data does not directly or indirectly reveal Your identity. For example, We may aggregate Your usage data to calculate the percentage of users accessing a specific feature on Our Platforms. However, if We combine or connect aggregated data with Your Personal Information so that it can directly or indirectly identify You, We treat the combined data as Personal Information which will be used in accordance with this Policy.
420422
421423#### Change of purpose
427429We may change the terms of this Policy at any time. Any changes We may make to this Policy in the future will be posted on Our Platforms and displayed on-screen when You use Our App.
428430
429431You may be required to read and accept any revised Policy to continue Your use of Our Platforms. The amended terms will be made available with new uploads or updates of the App and will be displayed in the Privacy Policy section of the App.
430432
431433Please check back frequently to see any updates or changes to this Policy, as You will be deemed to accept such changes from Your continued use of Our Platforms.
432434
433Issue date: 19th December 2024
435Issue date: 19th March 2025