Privacy Policy
20250301_rev01 · COMPARED WITH 20241101_rev01 · ARCHIVE SNAPSHOT, DATE APPROXIMATE
Full text changes — 20241101_rev01 to 20250301_rev01
| 111 | 111 | - Rightmove Financial Services Limited which is authorised and regulated by the Financial Conduct Authority (FCA) Firm Reference Number 805415. Registered in England number 11211259. Registered office address: 2 Caldecotte Lake Business Park, Caldecotte Lake Drive, Milton Keynes, England, MK7 8LE. VAT number 918501823. |
| 112 | 112 | |
| 113 | 113 | We are the providers of the Rightmove mobile application software (referred to as the "App") and the websites [www.rightmove.co.uk](https://www.rightmove.co.uk/), [https://rentalservices.rightmove.co.uk/](https://rentalservices.rightmove.co.uk/), [https://hub.rightmove.co.uk/](https://hub.rightmove.co.uk/) and [https://plc.rightmove.co.uk/](https://plc.rightmove.co.uk/) (referred to as the "Site") (together referred to as "Our Platforms") and any other Services We may operate in the future. |
| 114 | 114 | |
| 115 | 115 | We also own HomeViews Platform Limited, registered in England number 10290376. Registered office address is 2 Caldecotte Lake Business Park, Caldecotte Lake Drive, Milton Keynes, England, MK7 8LE, VAT number is 284561774. HomeViews Platform Limited "HomeViews" which operates the following site [www.homeviews.com](http://www.homeviews.com/). HomeViews Privacy Policy can be viewed here: [https://www.homeviews.com/privacy-policy](https://www.homeviews.com/privacy-policy). |
| 116 | 116 | |
| 117 | "Members" include estate agents, commercial agents, letting agents, managing agents, landlords, new homes developers, housing associations, overseas property owners, Build to Rent developers, surveyors, banks, building societies, insurance companies, mortgage brokers, other lenders and financial institutions, Government departments, executive agencies, quangos, Acedemia institutions, and selected CRM software providers. We are not an estate agency. | |
| 117 | "Members" include estate agents, commercial agents, letting agents, managing agents, landlords, new homes developers, housing associations, overseas property owners, Build to Rent developers, surveyors, banks, building societies, insurance companies, mortgage brokers, other lenders and financial institutions, Government departments, executive agencies, quangos, Acedemia institutions, professional advisors and selected CRM software providers. We are not an estate agency. | |
| 118 | 118 | |
| 119 | 119 | "Partners" are selected companies whom We choose to work with to offer complimentary Services such as financial services (e.g. mortgage in principle), currency exchange, utilities and broadband. |
| 120 | 120 | |
| 121 | "Services" or "Service" include property advertising, insurance and tenant related services (which includes tenant referencing, rent guarantee insurance, landlords' contents and/or liability insurance, tenant's contents and/or liability insurances, utilities and broadband), stamp duty land tax calculator, valuation and surveying tools and financial services (which includes mortgage in principle decision and mortgage calculator). | |
| 121 | "Services" or "Service" include property advertising, insurance and tenant related services (which includes tenant referencing, rent guarantee insurance, landlords' contents and/or liability insurance, tenant's contents and/or liability insurances, utilities and broadband), stamp duty land tax calculator, valuation and surveying tools, property price tracking tools and and financial services (which includes mortgage in principle decision and mortgage calculator). | |
| 122 | 122 | |
| 123 | 123 | "Rightmove" means Rightmove Group Limited and its subsidiary companies. |
| 124 | 124 | |
| 125 | 125 | We provide Our Platforms so that: |
| 126 | 126 | |
| 127 | 127 | - Our Members can advertise property details for You to view; |
| 243 | 243 | - Providing direct marketing advertisements and communications to You via email, text, post or telephone; |
| 244 | 244 | - Making suggestions and recommendations to You and other Users of Our Platforms and Our Services about goods or Services that may interest You or them; |
| 245 | 245 | - Tailor Our communications to You based on Your activity on Our Sites. |
| 246 | 246 | - Communicating with You on third party social media platforms; |
| 247 | 247 | - Monitoring the effectiveness of Our direct marketing communications and Your responses to it which can help Us improve Our Services and communications; |
| 248 | 248 | - Using a clear image GIF to track results of an email campaign such as the device You use. You can turn this off for future emails by turning off images in the email itself; |
| 249 | - Using tracking pixels in Our direct marketing communications which measure open rates, interactions with Our campaigns, identifies device and operating system You use. We use tracking pixels for our own legitimate interests in order that We can analyse Our campaigns as well as to improve and tailor Our communications with You; | |
| 249 | 250 | - Where Your tenant reference is successful We may use Your Personal Information to contact You via text, email and/or telephone to inform You about insurance, utilities, broadband or other tenant related services (We obtain Your consent to send direct marketing to You for this processing as part of the tenant reference application form); and |
| 250 | 251 | - We will retain Your marketing preferences to ensure We comply with Your instructions. |
| 251 | 252 | |
| 252 | 253 | You can request the list of Our Members from whom We send marketing by contacting Our Data Protection Officer. |
| 253 | 254 | |
| 254 | 255 | You can always make use of Our Platforms and Our Services without having to agree to direct marketing. |
| 267 | 268 | - To contact You for market research purposes; |
| 268 | 269 | - Where a home hunter shares a property with You via Our Platforms; |
| 269 | 270 | - Where You have successfully completed a tenant reference, to contact You about insurance and tenant related services, please refer to Our "[Tenant and Guarantor Referencing]()" table above for more information; |
| 270 | 271 | - Where You have started or completed a quote for Home Contents and Liability Insurance, We will send You an email reminding You of the quote or to complete the quote; and |
| 271 | 272 | - Where Personal Information is provided to Us where You operate as a business and it has been sourced from publicly available information, We may contact You about Our Services in a business capacity only. |
| 272 | 273 | |
| 274 | We use tracking pixels in Our email communications to You which captures whether You opened an email, device and operating system, and what parts of the email you engaged with. We rely on legitimate interests to collect and process this information in order to improve and customise Our communications with You. | |
| 275 | ||
| 273 | 276 | #### Photos, images and videos of you |
| 274 | 277 | |
| 275 | 278 | Where You have agreed to participate and feature in videos, images and photos for Us, these will be used for the purpose outlined to You at the time, which can include to promote Rightmove or its subsidiaries. This will be retained for no more than 3 years after the purpose has ended. We have a legitimate interest to use these on any of Our Platforms or 3rd party social media platforms. |
| 276 | 279 | |
| 277 | 280 | #### Removing property data from our platforms |
| 278 | 281 | |
| 299 | 302 | - SMS providers; |
| 300 | 303 | - E-calendar providers; |
| 301 | 304 | - E-signatory providers; |
| 302 | 305 | - Payment providers; |
| 303 | 306 | - Translation and transcription providers; |
| 304 | 307 | - Market research agencies; |
| 308 | - Call transcription providers; | |
| 305 | 309 | - IT providers who provide systems to Us for the purposes of hosting and supporting Our Platforms; and |
| 306 | 310 | - Marketing agencies and systems that allow Us to send marketing communications to You and to make sure the marketing communications are relevant. |
| 307 | 311 | |
| 308 | 312 | We may also use third parties to provide Services on Our behalf which may include processing (but not using themselves) Your Personal Information; for example, to complete partial addresses or to augment the Personal Information We hold about You. In either case, We will not pass Your Personal Information to anyone who is not also subject to adequate privacy commitments in Our contract with them. |
| 309 | 313 | |
| 310 | 314 | Where You are undergoing tenant referencing, obtaining a quote for or purchasing tenant and insurance related services We have to share Your Personal Information with the following external parties set out below for the purposes set out in Our "[Tenant and Guarantor Referencing]()" table above. |
| 423 | 427 | We may change the terms of this Policy at any time. Any changes We may make to this Policy in the future will be posted on Our Platforms and displayed on-screen when You use Our App. |
| 424 | 428 | |
| 425 | 429 | You may be required to read and accept any revised Policy to continue Your use of Our Platforms. The amended terms will be made available with new uploads or updates of the App and will be displayed in the Privacy Policy section of the App. |
| 426 | 430 | |
| 427 | 431 | Please check back frequently to see any updates or changes to this Policy, as You will be deemed to accept such changes from Your continued use of Our Platforms. |
| 428 | 432 | |
| 429 | Issue date: 18th September 2024 | |
| 433 | Issue date: 19th December 2024 |