Terms and Conditions

ARCHIVED 2026-03-03, DATE APPROXIMATE · VERSION 20260303_rev01 · COMPARED WITH 20251112_rev01

Full text changes — 20251112_rev01 to 20260303_rev01

COLOUR MARKS THE SEVERITY OF A FLAGGED CLAUSE · + AND − MARK ADDED AND REMOVED

 ## 1\. Terms
 By accessing this Website, you are agreeing to be bound by these Website Terms and Conditions of Use and agree that you are responsible for the agreement with any applicable local laws. If you disagree with any of these terms, you are prohibited from accessing this site. The materials contained in this Website are protected by copyright and trademark law.
 ## 2\. REFUND POLICY
+As a SaaS provider, all products and services offered by Remaker AI and its business units are non-tangible and irrevocable, so we do not issue refunds once the order is completed and delivered. We hope you can read the terms and conditions carefully before making any payment.
+Remaker operates on a one-time payment model. All purchases are made as single, non-recurring payments for credits or services. We do not offer subscription-based billing.
+### a. Acceptance of Refund Policy
+As a digital SaaS provider, all products and services offered by Remaker are non-tangible and irrevocable. Please carefully review our product features and terms before making any purchase.
+It is highly recommended to know the functionality and features of our product before placing an order to avoid the circumstances of refunds.
+### a. Acceptance of This Policy
+By ordering our products, you agree that you have properly read this policy and fully accept the terms & conditions in this refund policy.
+By completing a purchase, you acknowledge that you have read, understood, and agreed to this Refund Policy.
+If you don't agree or accept the terms & conditions in this policy, please contact us to relay your comments, suggestions, or corrections, we would appreciate it.
+If you do not agree with any part of this policy, please contact us before making a payment.
+For any request or general query, please give us a maximum of 48 hours to get back to you.
+For any refund request or general inquiry, please allow up to 48 hours for our support team to respond.
+### b. In rare cases, we ACCEPT refund requests for the following reasons ONLY：
+### b. Refund Eligibility
+Errors occur due to our system bug.
+Refunds are only available under ALL of the following conditions:
+Users are entitled to receive a full refund within 24 HOURS of the first payment.
+. This is your first purchase associated with your registered account.
+. You have used no more than 50 credits.
+. Your refund request is submitted within 3 days of the purchase date.
+### c. Note:
+You must provide detailed, clear, and reasonable justification for your refund request, along with any necessary supporting information. Refund requests without sufficient explanation may be declined.
+. The first payment means initial payment with an identified account, It doesn't include renewal, plan upgrade, or repurchase.
+. Please provide us the thorough and supported reasons for the refund.
+. We do not guarantee refunds for lack of usage or dissatisfaction.
+### c. Important Notes
+### d. Subscription Terms
+. The "first purchase" refers strictly to the initial payment made under a registered account. It does not include additional credit purchases or repurchases.
+. All payments are one-time purchases and do not automatically renew.
+. We do not guarantee refunds due to lack of usage, change of mind, or subjective dissatisfaction.
+. Refund requests that do not meet the above conditions may be rejected.
+Your subscription begins as soon as your initial payment is processed. Your subscription will automatically renew at the end of each period without notice until you cancel. You authorize us to store your payment method(s) and to automatically charge your payment method(s) every period until you cancel.
+### d. Refund Processing
+### e. Cancellation Terms
+Once your refund request has been approved, the refunded amount will be returned to your original payment method within 5-10 business days, depending on your bank or payment provider.
+You may cancel your subscription any time, via Profile→My Plan→"cancel the subscription" or by contacting the online customer service, before your renewal and avoid billing of the next period's fee to your chosen payment method. Your cancellation will be effective as of the last day of the period for which you paid a fee. You may continue to use the subscription until your cancellation is effective and no refund will be issued.
 ## 3\. Use License
 Permission is granted to temporarily download one copy of the materials on our Website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
 - modify or copy the materials;
 - use the materials for any commercial purpose or for any public display;