O'Reilly Privacy Policy (Version 4.15)

DATED 2014-12-02 · VERSION 20150206_rev01 · COMPARED WITH 20141007_rev01 · ARCHIVE SNAPSHOT

Full text changes — 20141007_rev01 to 20150206_rev01

COLOUR MARKS THE SEVERITY OF A FLAGGED CLAUSE · + AND − MARK ADDED AND REMOVED

+## Purpose and Scope
+This version (Version 2.0) of O'Reilly Media, Inc.'s Privacy Policy is effective as of December 2, 2014.
+This policy discloses what information we gather about you when you visit any of our Web sites or buy product directly from us. It describes how we use that information and how you can control it. Our privacy policy addresses:
+This Policy ("Policy") describes the privacy practices of O'Reilly Media, Inc. ("O'Reilly," "we," "us," "our") and governs how we collect, store, process, transfer, use, and protect personal information collected from and about you. This Policy applies to the websites that we own and that display or link to this Policy, including the websites located at oreilly.com, but does not apply to oreillyschool.com. Specific information relating to the O'Reilly School of Technology's privacy practices may be found [here](http://www.oreillyschool.com/privacy-policy/). This Policy also applies to your access to these websites via mobile devices. This Policy does not apply to any O'Reilly websites, products or services that display or link to their own privacy policies, or that do not link to or display this Policy.
+- [Information O'Reilly gathers and tracks]()
+- [Personal information]()
+- [Aggregated tracking information]()
+- [Cookies]()
+- [Third Party Cookies]()
+- [Third Party Advertising]()
+- [Notification of Changes]()
+- [How to update, correct, or delete your information]()
+O'Reilly Media, Inc. has received TRUSTe's Privacy Seal certifying that this Policy and our practices comply with the TRUSTe program viewable on the validation page available by clicking the TRUSTe seal. The TRUSTe certification only covers information collected on the O'Reilly websites listed on the validation page, and to our conference specific mobile applications that link to this Policy.
+### Information O'Reilly gathers and tracks
+Please contact us at if you have questions or concerns about this Policy. If we do not resolve your question or concern satisfactorily, then please contact TRUSTe at [https://feedback-form.truste.com/watchdog/request](https://feedback-form.truste.com/watchdog/request).
+O'Reilly collects two kinds of information about users: 1) data that users volunteer by signing up to receive news and product information, entering contests, completing surveys, or buying directly from us; and 2) aggregated tracking data we collect when users interact with us.
+O'Reilly Media, Inc. complies with the U.S. - EU Safe Harbor Framework and the U.S. - Swiss Safe Harbor Framework set forth by the U.S. Department of Commerce regarding the collection, use and retention of personal data from the European Economic Area and from Switzerland. You can learn more about the Safe Harbor program, and view our Safe Harbor certification at [http://www.export.gov/safeharbor](http://www.export.gov/safeharbor).
+### Personal information
+- [Information We Collect]()
+- [How We Use Information We Collect]()
+- [How We Share and Disclose PI]()
+- [Notice and Choice]()
+- [Onward Transfer]()
+- [Security]()
+- [Access and Accuracy; Updating, Correcting or Deleting Personal Information]()
+- [Children's Privacy]()
+- [Transfers of PI Outside the U.S.]()
+- [Questions or Concerns: Contact Us]()
+- [Changes to this Privacy Policy]()
+- [Your Privacy Rights - Information Sharing Disclosure for California Residents]()
+- [Previous Versions]()
+We use the personal information you provide voluntarily to send information you've requested and to fulfill orders. The specific use of your personal information varies, depending on how you contact us:
+### 1\. Information We Collect
+- When you sign up online to receive O'Reilly newsletters, product and company news, and to participate in talkbacks on our sites you must provide your name, email address, and a password. We never sell or rent your email address or other personally identifiable information you provide us under these circumstances.
+- When you register for an O'Reilly conference, or sign up for a conference email list, we will send you email announcements and updates about O'Reilly conferences. We send conference brochures to past conference attendees.
+- When you order books directly from us, or request book catalogs, we add you to our snailmail list, and we'll send you catalogs and other marketing pieces.
+- When you enter a contest or sweepstakes, we may ask for your name, address, and email address so we can administer the contest and communicate with entrants about the results.
+As used in this Policy, personal Information ("PI") means information that can be directly associated with you (such as your name, email address, telephone number or billing information), or information about activities directly linked to you (such as products, services, or conference admissions that you have purchased). You agree that you will not provide us with the PI of anyone other than yourself unless you first obtain the consent of the person on whose behalf you will be providing PI to us.
+We share customer information only with affiliated companies such as our subsidiary [Safari Books Online, LLC](https://www.safaribooksonline.com/), and as described below:
+We collect PI in the following ways:
+- With third parties we retain to perform functions on our behalf, such as fulfilling orders, processing credit card payments, managing mailing lists, and delivering packages. These parties are restricted from using your information for any other purpose.
+- We release personal information when we believe that release is appropriate to comply with the law, or to protect the rights, property, or safety of O'Reilly Media, our users, or others. This may include exchanging information with other companies and organizations for fraud protection and credit risk reduction.
+**1.1 Information that you provide to us directly**
+### Aggregated tracking information
+When you contact or communicate with O'Reilly, we may gather PI such as your name, age, physical address, email address and phone number.
+We analyze visitors' use of our sites by tracking information such as pageviews, traffic flow, search terms, and click through. We use this information to improve our sites. We also share this anonymous traffic and demographic information in aggregate form with advertisers and other business partners. We do not share any information with advertisers that can identify an individual user.
+When you participate in a promotional offer (such as a trial subscription) and/or purchase products or services, we may gather PI regarding the offer that you participate in, and any products or services that you purchase, as well as payment information.
+We use Omniture SiteCatalyst, a third party web analytics service to improve our web site performance and user experience. We use this information to improve usability on our sites and to help support our customers online needs. Omniture SiteCatalyst does not reveal any personally identifiable information, such as names or email address.
+When you register for an online account, make a purchase, subscribe to a newsletter, participate in communities or an event, program, class or promotion, or click on a URL, we may gather user preferences, product interests, industry focus, community choices and other customer profile information.
+For more information on the Omniture SiteCatalyst service and privacy policy, please see their [privacy policy](http://www.omniture.com/en/privacy).
+Our website offers publicly accessible areas where users may contribute content and other information. Any PI that you provide in these areas may be read, collected and used by others.
+### Cookies
+We may provide you the opportunity to participate surveys on our website. If you participate, we will request certain personally identifiable information from you. The requested information typically includes contact information (such as name and shipping address), and demographic information (such as zip code). As participation in these surveys is voluntary, you need not provide this information if you do not participate.
+A cookie is a small data file that we transfer to your computer's hard drive through your web browser when you visit our sites. Cookies enable our systems to recognize your computer, so that we can provide you with personalized information and features. We also use cookies to track user traffic patterns.
+You can log in to our website using third party sign-in services such as Facebook, LinkedIn, Twitter or an Open ID provider. These services will authenticate your identity and provide you with the option to share certain personal information with us such as your name and email address to pre-populate our sign up form(s). Third party services like Facebook Connect give you the option to post information about your activities on our website to your profile page on third party services to share with others within your network on those services.
+On our sites, we and some of our advertisers use a third-party ad server to display ads. These ads may contain cookies. The ad server receives these cookies, and we don't have access to them.
+**1.2 Information we collect through technology related to our products and services**
+You can set your browser to warn you before accepting cookies or to block cookies. If you block cookies, you may not be able to use certain site features or functions.
+Certain products and services, such as our mobile conference applications, may connect and transmit telemetry and system/product data to us or our authorized agents. This data may include, but is not limited to, system model, mobile carrier, operating system, host ID, location, IP address and other information used to collect aggregate data on app usage, downloads, sessions, and frequency of use.
+### Third Party Cookies
+We use this information to manage and administer our products, services and events, and as the basis for advising you of the availability of updates and new versions, providing testing and monitoring of services provided to you, enhancing our products and services, and improving and targeting our communications with you.
+In the course of serving advertisements to this site, our third-party advertiser may place or recognize a unique cookie on your browser.
+When using our mobile applications we may collect your geo-location data in order to help provide you with conference services near you. If you have previously consented to the collection of your geo-location and no longer wish to have it used, you can turn it off at the device level.
+### Third Party Advertising
+**1.3 Information we collect through other online technology**
+The ads appearing on this Web site are delivered to you by TechVertical.com, our Web advertising partner. Information about your visit to their site, such as number of times you have viewed an ad (but not your name, address, or other personal information), is used to serve ads to you on this site. For more information about TechVertical.com, please
+[contact TechVertical.com](http://techvertical.com/)
+When you visit our websites, we collect information about the pages you view. In addition, some pages of our website use cookies, web beacons and similar technologies to automatically collect information from you. We send one or more cookies (small text files containing a string of characters) to your computer to uniquely identify your browser. We use "web beacons" (electronic images also known as pixel tags or clear gifs) to recognize a O'Reilly cookie on your computer when you view or take actions on an O'Reilly web page, an O'Reilly advertisement posted on a third party web page, or open an email from us. For these purposes, some of our tracking technologies may be tied to personally identifiable information.
+### Notification of Changes
+Cookies, web beacons and similar technologies enable us to collect information about your visits to our websites, such as:
+This privacy policy was put in effect on October 1, 2002 and was updated on September 15, 2014.
+- Internet Protocol Address
+- Browser type
+- Operating system
+- Referring website (website you visited before coming to our website)
+- Date and time of visit
+- City and country of email address
+- URL of pages visited
+- Other browsing behavior, such as products and white papers downloaded
+If we change our Privacy Policy, we will post those changes on oreilly.com. If we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users via email. Users will be able to opt out of any new use of their personal information.
+Our third party web analytics service providers use cookies and web beacons in order to make it easier for you to navigate our website and to help us manage the content on our website. For instance, cookies and web beacons provide information about the effectiveness of our website content.
+### How to update, correct, or delete your information
+Most browsers allow you to remove and block cookies and web beacons. If you do so, you will need to re-enter your user name and password to access certain parts of our websites and you will only have access to generic content that is not focused on your specific interests. Also, you may not be able to use certain website features or take full advantage of our offerings.
+**Email**: To update or unsubscribe from our email newsletters or product announcements, go to [elists.oreilly.com](http://elists.oreilly.com/). To get help from a human, send email to or call 800-998-9938 or 707-829-0515.
+Flash cookies and browser cookies are differentiated by the amount, type, and method by which data is stored. Cookie management tools provided by your browser will not remove Flash cookies. Click here to learn how to manage privacy and storage settings for Flash cookies click here: [http://www.macromedia.com/support/documentation/en/flashplayer/help/settings\_manager.html#117118](http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager.html)
+**Snailmail**: To change your address, delete your name from our mailing list (for paper catalogs or brochures) or to opt-out of third-party mail, send email to or call 800-998-9938 or 707-829-0515.
+Our websites includes third party social media features, such as the Facebook and Twitter buttons. These features may on behalf of those third parties collect your IP address, which page you are visiting on our website, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our website. Your interactions with these third party social media features are governed by the privacy policy of the third party that provides the feature.
+We may from time-to-time engage a third party advertising network to display advertising on our website or to manage our advertising on third party sites. These advertising networks use cookies and web beacons to collect non-personally-identifiable information about your activities on our websites and other websites in order to provide you with targeted advertising based upon your interests. If you wish to not have this information used for the purpose of serving you targeted ads, you may opt-out by clicking [http://preferences-mgr.truste.com](http://preferences-mgr.truste.com/). Please note this does not opt you out of being served advertising. You will continue to receive generic ads.
+We use mobile analytics tools to improve our understanding of the functionality of our mobile apps and content on your phone. These tools may record information such as how often you use the application, the events that occur within the application, aggregated usage, and performance data, the site or app store from which you downloaded the app. We also use this information to inform app design development and updates. We do not link the information we store within the analytics tools to any PI you submit within the mobile app.
+**1.4 Do Not Track**
+California law requires us to let you know how we respond to web browser Do Not Track (DNT) signals. Because there currently isn't an industry or legal standard for recognizing or honoring DNT signals, we don't respond to them at this time. We await the result of work by the privacy community and industry to determine when such a response is appropriate and what form it should take.
+**1.5 Information from other sources**
+From time-to-time we may receive information from other sources, such as commercial contact lists or companies that we acquire, and we may combine that information with information previously collected, including information collected in connection with your use and interaction with our other products, services, and websites.
+Some O'Reilly events, websites or services may be co-branded and offered in conjunction with one or more third parties. When you provide PI in relation to them, both O'Reilly and the relevant third parties may receive the information collected and use the information according to each company's privacy policy and agreement with you. We recommend reading the privacy statements of the companies with whom we provided co-branded offerings, whenever you access or participate in a co-branded offering.
+### 2\. How We Use Information We Collect
+We use PI to conduct business, provide information and support for products and services, improve our understanding of your needs and interests, develop and improve our services and products, and personalize communications. Examples include:
+- Advising you of relevant promotions, products, services, and news about O'Reilly and affiliated third parties
+- Processing and fulfilling orders
+- Responding to customer service requests
+- Creating and monitoring accounts
+- Conducting market research projects
+- Analyzing how our products and services are used
+- Personalizing content and advertising
+- Monitoring our services in order to prevent and identify unauthorized content use and violations of our end user agreements
+- Planning and forecasting
+- Maintaining legal compliance
+- Preventing fraud and prohibited or illegal activities
+We use information collected directly from you in order to monitor website traffic, personalize our website, and to improve our website and mobile applications.
+### 3\. How We Share and Disclose PI
+We will not sell your information to third party companies for their promotional use, however we may share with or disclose your PI to:
+- Companies related to O'Reilly, in order to support business and marketing processes.
+- Service providers and suppliers, who are authorized to use PI only as necessary to provide services to us. For example, we use a third party payment processor to bill you for purchases of goods and services, and an email service provider to send communications to you on our behalf.
+- Sponsors of events, products, or services that we make available to you, and organizations with whom we make co-branded events, products or services available (the sponsors and co-branding participants are identified when you provide PI to us in the course of registering for the event including participant listings, purchasing or signing up to receive the product or service, or when you otherwise indicate to us that you are going to participate in, purchase, or take advantage of the co-branded offering).
+- Government agencies, law enforcement agencies and others, based on a good faith belief that disclosure is necessary to respond to judicial process, valid government inquiry, or is otherwise required by law.
+- The buyer or other transferee, if O'Reilly or portion of our business is sold or transferred (in which case you will be notified via a notice on our website of the sale or transfer, any related changes regarding uses of your PI, and any choices that you may have regarding your PI).
+- Other third parties for purposes to which you have consented
+- Other users of and participants in of our wikis, forums, blogs, message boards, chat rooms, profile pages, comment fields and other social network environments, to the extent of any PI that is posted there by you or by someone else whom you have authorized to do so.
+Our website includes links to other websites whose privacy practices may differ from those of O'Reilly. If you submit PI to any of those websites, your information is governed by their privacy policies, which we encourage you to review carefully.
+We may share with or disclose your PI as necessary, if we suspect a violation of our policies or to protect the rights or safety of any person or entity.
+We display personal testimonials of satisfied customers on our website in addition to other endorsements. With your consent we may post your testimonial along with your name.
+Information, such as your public profile and information or material (including images) that you in the course of your participation in public or community events and activities make available via our sites, and aggregated or anonymized information, may be shared by us without restriction. You acknowledge that when you make information or material public in the course of participating in public or community activities, we are not responsible for its collection by others, or their subsequent use of it.
+### 4\. Notice and Choice
+We provide notice about our use of PI in this Policy, in our web pages, and in other locations where we collect PI. You can choose whether or not to provide PI to us. If you choose not to provide PI, you may not be able to take advantage of certain offers, options, website features, events and services that depend upon accurate PI.
+To request the removal of your PI, please see the "Access and Accuracy" section of this Policy. That section also contains information about making changes with respect to some specific aspects of our website and your website activities.
+### 5\. Onward Transfer
+We will only share PI with third parties if those third parties provide an adequate level of data protection to help ensure the security of personal data.
+### 6\. Security
+O'Reilly uses administrative, technical, and physical safeguards to protect the security, confidentiality and integrity of PI against loss, misuse and unauthorized access, disclosure, alteration, and destruction. In addition, we use standard security protocols and mechanisms (such as secure socket layer \[SSL\] encryption) to transmit sensitive data such as payment details.
+You can assist us in protecting your PI by keeping your password and login information secret, and making sure that you terminate user sessions, close the browser, and log out when you access our services from shared computers. Please note that no method of transmission over the internet, nor any method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security.
+### 7\. Access and Accuracy; Updating, Correcting or Deleting Personal Information
+It is important to us to maintain the accuracy of your contact information.
+This section of the Policy concerns updating, correcting, and/or deleting PI.
+O'Reilly Media Requests to Access or Update Information:
+If you need to update, correct, or request the deletion or deactivation of your information please do so by email at .
+You also may update your information by writing to:
+O'Reilly Media, Inc.
+Attn: Online Marketing
+Gravenstein Hwy North
+Sebastopol, CA 95472
+We will make reasonable efforts to incorporate the changes as soon as possible. Before we make changes, we may ask you to verify your identity and/or provide other details.
+We may keep a copy of the prior information for our records.
+We provide individuals with reasonable access to their PI in order to have it corrected, amended or deleted where it is inaccurate or inappropriate for the specified purposes of processing. We will respond to all requests for access within 30 days.
+We will retain your information (including geo-location data) for as long as your account is active, and as necessary to provide you services, to comply with our legal obligations, to resolve disputes, and to enforce our agreements.
+Marketing Communications: To opt-out from or change your marketing communications preferences, follow the opt-out instructions included in the relevant newsletter or communication. Please note that your marketing communication preferences do not affect transactional, relationship, and/or legally required communications.
+PI Posted in Blogs: To request removal of your PI from one of our blogs, please contact . In some cases, we may not be able to remove your PI. In that case, we will let you know.
+Personal Testimonials: If you wish to update or delete your personal testimonial, you can contact us at .
+### 8\. Children's Privacy
+O'Reilly's websites and marketing are not directed to children under 13 years of age.
+### 9\. Transfers of PI Outside the U.S.
+O'Reilly transacts business throughout the world and has operations, processes and systems that cross borders. By providing us with information, including PI, you agree and acknowledge that we may transfer it within O'Reilly in the United States and to affiliates, joint venture partners, and third party service providers around the world.
+### 10\. Questions or Concerns: Contact Us
+O'Reilly regularly reviews its compliance with this Policy. Please feel free to direct any questions or concerns regarding this Policy or O'Reilly's treatment of PI by emailing us at or by writing to us at:
+O'Reilly Media, Inc.
+Attn: Online Marketing
+Gravenstein Hwy North
+Sebastopol, CA 95472
+### 11\. Changes to this Privacy Policy
+Please note that this Policy may change from time to time. We will not make material change that would reduce your rights under this Policy without your consent. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on our website prior to the change becoming effective. We will also keep prior versions of this Policy in an archive for your review.
+### 12\. Your Privacy Rights - Information Sharing Disclosure for California Residents
+O'Reilly's policy is to share your PI only if you have given us your consent, for instance, by your agreeing to this Policy.
+After obtaining such consent, O'Reilly may from time to time provide its business partners with contact details for direct marketing purposes of relevant services, products, and programs.
+If you no longer wish your information to be shared, or if you have questions regarding our information sharing practices, please let us know. You can email us at .
+### 13\. Previous Versions
+For the previous version please [click here](http://www.oreilly.com/privacy-091415.html).
+This is version 2.0.