Disney Children's Privacy Policy

DATED 2016-07-14 · VERSION 20160802_rev01 · COMPARED WITH 20150526_rev01 · ARCHIVE SNAPSHOT

Full text changes — 20150526_rev01 to 20160802_rev01

COLOUR MARKS THE SEVERITY OF A FLAGGED CLAUSE · + AND − MARK ADDED AND REMOVED

+****Updated: 12/20/2013****
+****Updated: 7/14/2016****
 The Walt Disney Family of Companies ("TWDC"), including for example Club Penguin and MarvelKids, is committed to protecting the privacy of children who use our sites and applications. This Children's Online Privacy Policy explains our information collection, disclosure, and parental consent practices with respect to information provided by children under the age of 13 ("child" or "children"), and uses terms that are defined in our general [Privacy Policy](https://disneyprivacycenter.com/privacy-policy/). This policy is in accordance with the U.S. Children's Online Privacy Protection Act ("COPPA"), and outlines our practices in the United States and Latin America regarding children's personal information. For more information about COPPA and general tips about protecting children's online privacy, please visit [OnGuard Online](http://www.onguardonline.gov/articles/0031-protecting-your-childs-privacy-online).
+TWDC has received TRUSTe's Privacy Seal signifying that this Children's Online Privacy Policy and our practices have been reviewed for compliance with the TRUSTe program viewable on the validation page available by clicking the TRUSTe seal. The TRUSTe certification only applies to the digital properties listed on the validation page. If you have questions or concerns regarding our Children's Online Privacy Policy or practices, please contact us at the contact information located in Section 3 below. If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact TRUSTe at https://feedback-form.truste.com/watchdog/request.
 #### 1\. The Information We Collect From Children, How We Use It, and How and When We Communicate With Parents
 TWDC offers to its users a range of sites and applications, some of which are primarily targeted at children, and others that are intended for users of all ages and their families. Our sites and applications offer a variety of activities, including activities that may collect information from children. Below we summarize potential instances of collection and outline how and when we will provide parental notice and/or seek parental consent. In any instance that we collect personal information from a child, we will retain that information only so long as reasonably necessary to fulfill the activity request or allow the child to continue to participate in the activity, and ensure the security of our users and our services, or as required by law. In the event we discover we have collected information from a child in a manner inconsistent with COPPA's requirements, we will either delete the information or immediately seek the parent's consent for that collection.
 ****Registration****
 #### 3\. Parental Choices and Controls
 At any time, parents can refuse to permit us to collect further personal information from their children in association with a particular account, and can request that we delete from our records the personal information we have collected in connection with that account. Please keep in mind that a request to delete records may lead to a termination of an account, membership, or other service.
 Where a child has registered for a Disney.com account, we use two methods to allow parents to access, change, or delete the personally identifiable information that we have collected from their children:
+. Parents can request access to and delete their child's personal information by logging on to the child's account through the Member Services Home Page located here. Parents will need their child's username and password. The Your Account home page explains how to recover a password if the child cannot recall it.
+. Parents can contact Guest Services to request access to, change, or delete their child's personal information by sending an email to us at [ms\_support@help.go.com](mailto:ms_support@help.go.com).
+. Parents can request access to and delete their child's personal information by logging on to the child's account through the Member Services Home Page located [here](https://secured.clubpenguin.com/parent-tools/login). Parents will need their child's username and password. The Your Account home page explains how to recover a password if the child cannot recall it.
+. Parents can contact Guest Services to request access to, change, or delete their child's personal information by sending an email to us at [ms\_support@help.go.com](mailto:ms_support@help.go.com). A valid request to delete personal information will be accommodated within a reasonable time.
 Parents of Club Penguin users may contact Club Penguin directly at:
 Club Penguin
 c/o Disney Canada Inc.
 Dickson Avenue Suite 500