Privacy Policy

DATED 2024-01-11 · VERSION 20240201_rev01 · COMPARED WITH 20231201_rev01 · ARCHIVE SNAPSHOT

Full text changes — 20231201_rev01 to 20240201_rev01

COLOUR MARKS THE SEVERITY OF A FLAGGED CLAUSE · + AND − MARK ADDED AND REMOVED

+**The Privacy Policy has been updated as of August 14, 2023. For details on exercising rights under the California Consumer Privacy Act, as amended by the California Privacy Right Act; the Virginia Consumer Data Protection Act; or the Colorado Privacy Act, [click here]().**
+**The Privacy Policy has been updated as of January 11, 2024. For details on exercising rights under the California Consumer Privacy Act, as amended by the California Privacy Right Act; the Virginia Consumer Data Protection Act; the Colorado Privacy Act; or the Colorado Privacy Act; the Connecticut Data Privacy Act; or the Utah Consumer Privacy Act, [click here]().**
 **PLEASE READ THIS PRIVACY POLICY (THIS "PRIVACY POLICY") CAREFULLY BEFORE USING THIS WEBSITE, APPLICATION OR ANY OTHER MLB ADVANCED MEDIA, L.P. PRODUCT OR SERVICE.**
 MLB Advanced Media, L.P. ("MLB") is the organization that produces and publishes the Official Website of Major League Baseball, which encompasses MLB.com, the Official Websites of the thirty (30) Major League Baseball clubs (collectively "MLB Clubs" and each an "MLB Club"), the Official Websites of certain other MLB-related properties (collectively, this "Website"), downloadable mobile applications (e.g., MLB, Ballpark) available from any other company, entity or person's (any other company, entity or person referred to in this policy as "Other Company or collectively "Other Companies") application storefronts ("Application(s)"), mobile games available from Other Companies' application storefronts (e.g., Beat the Streak, R.B.I. Baseball) ("Mobile Games"), games and other applications available from Other Companies' social media locations and gaming websites (e.g., MLB Ballpark Empire) ("Social Games" and together with Mobile Games, "Games"). For customers within the European Union and European Economic Area ("EEA"), MLB is the data controller of your personal data, which we also refer to as personal information. To contact us, please see the contact details at the end of this Privacy Policy. This Privacy Policy is applicable to this Website, Applications, Games and all products and services provided and/or distributed (whether via this Website or elsewhere) by MLB which link to this Privacy Policy, all of which will be referred to herein collectively as the "MLB Properties" and individually as an "MLB Property." Where used in this Privacy Policy, "MLB Entities" means MLB, the Office of the Commissioner of Baseball, the MLB Clubs, Major League Baseball Properties, Inc., The MLB Network, LLC, and Tickets.com, LLC. This Privacy Policy describes what information we collect via the MLB Properties, how we may use that information, when and to whom it may be disclosed, and the choices we offer for you to manage the personal information we collect related to your use of the MLB Properties. This Privacy Policy does not apply to the collection of information from you by MLB Clubs offline (e.g., when you provide information over the phone or on a paper form). Certain MLB Club offline privacy practices may be available for review within ballparks or at the ballpark information page located on the MLB Club websites. This Privacy Policy does not apply to information about the MLB Entities' employees, contractors, agents, and job applicants in their capacity as such. The MLB Properties may link to services or properties operated by Other Companies (e.g., the official photo store of Major League Baseball) which are not subject to this Privacy Policy. You should familiarize yourself with the privacy practices of any Other Company whose services or properties you utilize and direct any concerns regarding any such Other Company property to the administrator of the applicable property.
 . **[Personal Information We Collect]()**
 . **[How, and for What Purpose, We Use and Disclose Your Personal Information]()**
 . **[Other Information Collected]()**
 . **[Other Circumstances When Your Data May Be Disclosed]()**
 . **[Transferring Your Personal Information Across Borders]()**
 . **[Managing Your Personal Information]()**
+. **[California, Virginia, and Colorado Privacy Rights; Notice to Illinois Residents]()**
+. **[California, Virginia, Colorado, Connecticut and Utah; Notice to Illinois Residents]()**
 . **[Other Information; Contact Us]()**
 - * *
 We Collect Personal Information You Choose To Provide. You may visit and enjoy many elements of the MLB Properties without disclosing any personal information about yourself. However, if you choose to make use of select, special or enhanced elements of the MLB Properties, you may need to disclose with us certain personal information so those elements may function properly. When you use certain enhanced elements within the MLB Properties (e.g., create a profile, register for a promotion, make a purchase or publish a comment), the personal information we collect may include, but is not limited to:
 If you are a resident of California, you have certain rights pursuant to the California Consumer Privacy Act ("CCPA"), as amended by the California Privacy Rights Act of 2020 ("CPRA"), and the Shine the Light law. Except where specifically noted below, both the CCPA and the CPRA are collectively referred to as the CCPA in this Privacy Policy. Those rights are detailed in this Section 7. To exercise the rights detailed in this Section 7, please [click here](https://privacyportal.onetrust.com/webform/53a301ae-6882-46f9-af93-24f64f792aee/0b9faea2-b2d3-4f5d-84d2-1c523a648a05) or call us at 866-800-1275.
 If you are a resident of Virginia, you have certain rights pursuant to the Virginia Consumer Data Protection Act. Those rights are detailed in this Section 7. To exercise the rights detailed in this Section 7, please [click here](https://privacyportal.onetrust.com/webform/53a301ae-6882-46f9-af93-24f64f792aee/55ff8eb2-e3ad-42b9-b009-7ad5d05eeae8) or call us at 866-800-1275.
 If you are a resident of Colorado, you have certain rights pursuant to the Colorado Privacy Act. Those rights are detailed in this Section 7. To exercise the rights detailed in this Section 7, please [click here](https://privacyportal.onetrust.com/webform/53a301ae-6882-46f9-af93-24f64f792aee/ecfeb5d8-d958-4836-a2f6-4c5b5c7d1799) or call us at 866-800-1275.
+If you are a resident of Connecticut, you have certain rights pursuant to the Connecticut Data Privacy Act. Those rights are detailed in this Section 7. To exercise the rights detailed in this Section 7, please [click here](https://privacyportal.onetrust.com/webform/53a301ae-6882-46f9-af93-24f64f792aee/f3aa1439-1739-4692-8870-143108ae9d3e) or call us at 866-800-1275.
+If you are a resident of Utah, you have certain rights pursuant to the Utah Consumer Privacy Act. Those rights are detailed in this Section 7. To exercise the rights detailed in this Section 7, please [click here](https://privacyportal.onetrust.com/webform/53a301ae-6882-46f9-af93-24f64f792aee/69704df2-ec74-4501-807c-e6965552c84c) or call us at 866-800-1275.
 Your privacy rights include (i) the right to know about your personal information that MLB collected, disclosed, sold or shared; (ii) the right to delete your personal information; (iii) the right to correct inaccuracies in your personal information; (iv) the right to opt-out of sale or sharing of your personal information; (v) the right to opt-out of targeted advertising; (vi) the right to data portability; (vii) the right to non-discrimination; and (viii) the right to appeal a refusal to act on your data rights request.
 ### A. Right to Know About Personal Information Collected, Disclosed, Sold or Shared
 You have the right to request that MLB disclose the following information to you about our collection and use of your personal information in connection with the MLB Properties over the last 12 months:
 You also have the right to request that MLB delete any of your personal information that we collected via the MLB Properties and retained. We will not delete your information if we need it to protect the security, integrity or functionality of our operations and systems, to comply with legal obligations, to provide you with a good or service you requested, or for certain other reasons.
 ### C. Right to Request Correction of Personal Information
 You have the right to request that MLB correct inaccuracies in your personal information that we collect and maintain about you. If MLB receives a verifiable consumer request to correct inaccurate personal information, we will use commercially reasonable efforts to correct the inaccurate personal information as directed by you. We will not be able to update your information if we need it to protect the security or functionality of our operations, to comply with legal obligations, or for certain other reasons.
+### D. Process MLB will use to Verify Request to Disclose, Correct, or Delete Personal Information of a California, Virginia or Colorado Resident
+### D. Process MLB will use to Verify Request to Disclose, Correct, or Delete Personal Information of a California, Virginia, Colorado, Connecticut or Utah Resident
+A request to disclose, correct or delete your personal information must provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information and that you are a resident of California, Virginia or Colorado, as applicable. Your request must describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it. We will only use personal information provided in a verifiable consumer request to verify the requestor's identity or authority to make the request. We ordinarily process requests within 45 days of its receipt. In some cases, we may extend this period to 90 calendar days. If we require more than 45 days, we will inform you or your authorized agent in writing of the reason we did so and the extension period.
+A request to disclose, correct or delete your personal information must provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information and that you are a resident of California, Virginia, Colorado, Connecticut or Utah, as applicable. Your request must describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it. We will only use personal information provided in a verifiable consumer request to verify the requestor's identity or authority to make the request. We ordinarily process requests within 45 days of its receipt. In some cases, we may extend this period to 90 calendar days. If we require more than 45 days, we will inform you or your authorized agent in writing of the reason we did so and the extension period.
 ### E. Right to Opt-Out of the Sale or Sharing of Personal Information
 You have the right to direct us at any time to not sell your personal information or share your personal information for cross-context behavioral advertising. You may submit an opt-out request by [clicking here](https://www.mlb.com/do-not-sell-or-share-my-personal-data), by clicking on the "Do Not Sell or Share My Personal Information" link on our homepage, or by dialing 866-800-1275.
 ### F. Right to Opt-Out of Targeted Advertising
 ### G. Your Right to Data Portability
 You have the right to have a copy of personal information that MLB collected and maintains about you transferred to you or to another authorized party.
 ### H. Your Right to Non-Discrimination for the Exercise of Your Privacy Rights
+We will not deny services, charge different prices, offer a different quality of service or otherwise discriminate against you for exercising your California, Virginia or Colorado privacy rights, as applicable. Nothing in this section prohibits MLB from charging you a different price or rate, or from providing a different level or quality of goods or services to you, if that difference is reasonably related to the value provided to you by the use of your data. With your consent, MLB may choose to offer you financial incentives directly related to the value of your personal information for the collection, sale, or deletion of your personal information.
+We will not deny services, charge different prices, offer a different quality of service or otherwise discriminate against you for exercising your California, Virginia, Colorado, Connecticut or Utah privacy rights, as applicable. Nothing in this section prohibits MLB from charging you a different price or rate, or from providing a different level or quality of goods or services to you, if that difference is reasonably related to the value provided to you by the use of your data. With your consent, MLB may choose to offer you financial incentives directly related to the value of your personal information for the collection, sale, or deletion of your personal information.
 ### I. Information Regarding Authorized Agents
 You may designate an authorized agent to make a request on your behalf. If you choose to do so, MLB may require you to (1) provide the authorized agent written permission to do so and (2) verify your own identity and residency directly. MLB may deny a request from an agent that does not submit proof that they have been authorized by the consumer to act on their behalf.
 ### J. Right to Appeal
+If you are a Colorado or a Virginia resident, and MLB denies your request to exercise any of the data rights described above, you have the right to appeal our decision within a reasonable period of time after your receipt of our decision.
+If you are a Colorado, Virginia or Connecticut resident, and MLB denies your request to exercise any of the data rights described above, you have the right to appeal our decision within a reasonable period of time after your receipt of our decision.
+You may appeal our decision by sending an email to [\[email protected\]](https://mlb.com/cdn-cgi/l/email-protection#ea8e8b9e8b9a98839c8b8993aa878688c4898587). We will respond to an appeal within 60 days of receipt for residents of Virginia, and within 45 days of receipt for residents of Colorado. We may extend the response period by 60 additional days for residents of Colorado where reasonably necessary and, if we extend the response period, we will inform you of the extension within 45 days after our receipt of your appeal. Our response to your appeal will inform you of decisions and actions in response to your appeal, including an explanation of the reasons for the decisions.
+You may appeal our decision by sending an email to [\[email protected\]](https://mlb.com/cdn-cgi/l/email-protection#88ece9fce9f8fae1fee9ebf1c8e5e4eaa6ebe7e5). We will respond to an appeal within 60 days of receipt for residents of Virginia and Connecticut, and within 45 days of receipt for residents of Colorado. We may extend the response period by 60 additional days for residents of Colorado where reasonably necessary and, if we extend the response period, we will inform you of the extension within 45 days after our receipt of your appeal. Our response to your appeal will inform you of decisions and actions in response to your appeal, including an explanation of the reasons for the decisions.
+If you have concerns about the results of your appeal, you have the right to contact your state attorney general. If your appeal is denied and you are a Virginia resident, you may contact the Virginia Attorney General to submit a complaint at: [https://www.oag.state.va.us/consumer-protection/index.php/file-a-complaint](https://www.oag.state.va.us/consumer-protection/index.php/file-a-complaint)_https://www.oag.state.va.us/consumer-protection/index.php/file-a-complaint_.
+If you have concerns about the results of your appeal, you have the right to contact your state attorney general. If your appeal is denied and you are a Virginia resident, you may contact the Virginia Attorney General to submit a complaint at: [https://www.oag.state.va.us/consumer-protection/index.php/file-a-complaint](https://www.oag.state.va.us/consumer-protection/index.php/file-a-complaint)_https://www.oag.state.va.us/consumer-protection/index.php/file-a-complaint_. If your appeal is denied and you are a Connecticut resident, you may contact the Connecticut Attorney General to submit a complaint at: [https://portal.ct.gov/AG/Common/Complaint-Form-Landing-page](https://portal.ct.gov/AG/Common/Complaint-Form-Landing-page)_https://portal.ct.gov/AG/Common/Complaint-Form-Landing-page_.
 ### K. Personal Information We Collect, Disclose, Sell, or Share of Personal Information
 MLB has disclosed, sold or shared personal information to parties for a business or commercial purpose in the past 12 months. MLB does not knowingly sell or share the personal information of minors under 16 years of age without affirmative authorization.
 These are the general categories of consumer personal information that MLB Entities have collected in the last 12 months, the sources from which that information was collected, the business purpose for which the information was collected, and the categories of parties with whom MLB Entities disclose, sell, or share personal information.
 If you are a resident of Illinois and you elect to participate in any program or offering requiring you to provide biometric information to any MLB Entity or its Service Provider(s), MLB will permanently destroy such biometric information, and any information directly derived from such biometric information, when the initial purpose for collecting or obtaining such information has been satisfied or within three (3) years following your last interaction with us, whichever occurs first.
 - **No Spyware or Adware**. We do not install any Spyware or Adware in connection with the MLB Properties, or distribute any commercial message, or authorize any third party to distribute any commercial message, by means of Spyware or Adware. "Spyware" or "Adware" is any software which has been downloaded to or installed on an Internet user's computer or device, without the user's actual consent, and facilitates the distribution of any commercial message to the user. If you feel you may have Spyware from another company installed on your machine, there are various anti-Spyware/Adware software applications available on the Internet to identify if this has occurred.
 - **Our Security Practices**. The account information associated with the MLB Properties is password protected for your privacy and security. You choose your password for the MLB Properties so the strength of that password is determined by you. We recommend that you choose a unique password and not share your password with anyone else. In certain areas, we use industry-standard SSL encryption to protect data transmissions.
 - **Links**. The MLB Properties contain links to other websites and products produced by MLB and to websites and products operated by unrelated Other Companies. In addition, if you click on an advertisement within the MLB Properties, you may be directed to a web page within the MLB Properties or to a third party website or product. We are not responsible for the privacy practices of third party websites or products, and we encourage you to read the privacy policies of every website and product that collects personally identifiable information from you. This Privacy Policy applies only to the MLB Properties, unless you are notified otherwise upon accessing any third party website or product, in which case the terms and conditions set forth in such notification will apply.
+- Your Nevada Privacy Rights. If you are a resident of Nevada, in accordance with Nevada Revised Statutes Chapter 603A, you may request that we do not sell certain of your personally identifiable information (your "Covered Information" as defined in NRS Chapter 603A) by sending a request to [\[email protected\]](https://mlb.com/cdn-cgi/l/email-protection#224643564352504b5443415b624f4e400c414d4f).
+- Your Nevada Privacy Rights. If you are a resident of Nevada, in accordance with Nevada Revised Statutes Chapter 603A, you may request that we do not sell certain of your personally identifiable information (your "Covered Information" as defined in NRS Chapter 603A) by sending a request to [\[email protected\]](https://mlb.com/cdn-cgi/l/email-protection#d3b7b2a7b2a3a1baa5b2b0aa93bebfb1fdb0bcbe).
 - **Special Rules For Children**. Because of federal law, we are not permitted to knowingly collect any personal information from a child under the age of thirteen without the consent of that child's parent or guardian. The statements in this Privacy Policy about our collection and use of personal information also apply to our treatment of personal information from children under the age of thirteen. Some elements of the MLB Properties (e.g., shop, ticketing, and auctions) require the submission of a payment card number along with personal information in connection with a purchase; other elements of the MLB Properties (e.g., fantasy baseball) require the submission of personal information to access or use the MLB Properties. Except in certain cases where limited contact information may be collected and not retained, these elements of the MLB Properties are not available to children under the age of thirteen. If a child who we know to be under the age of thirteen and for whom we have not received parental consent attempts to utilize a service on the MLB Properties which is not available to children, he/she will not be able to access it and may receive a message which relays that he/she is not eligible for such feature. For children located in jurisdictions within the EU or EEA, where this Privacy Policy refers to consent, this will require the consent of a parent or legal guardian in relation to any person under the age specified by the law applicable to the location of the child in question.
 - **Contact Us Regarding Privacy**. If you have questions or concerns about this Privacy Policy, you can contact us at:
     MLB Advanced Media, L.P.
     Privacy Administrator
 Avenue of the Americas
     New York, NY 10020
     _Phone_: (646) 495-4091
     _Fax_: (212) 485-8111
+    _Email_: [\[email protected\]](https://mlb.com/cdn-cgi/l/email-protection#cfabaebbaebfbda6b9aeacb68fa2a3ade1aca0a2)
+    _Email_: [\[email protected\]](https://mlb.com/cdn-cgi/l/email-protection#503431243120223926313329103d3c327e333f3d)
 - **Notification of Changes**. If we make an important change to this Privacy Policy, we will post a notification and link within the MLB Properties so that you may review the updated Privacy Policy.