Terms of Service - MEGA

ARCHIVED 2026-07-01, DATE APPROXIMATE · VERSION 20260701_rev01 · COMPARED WITH 20260607_rev01

Full text changes — 20260607_rev01 to 20260701_rev01

COLOUR MARKS THE SEVERITY OF A FLAGGED CLAUSE · + AND − MARK ADDED AND REMOVED

291291 2. Bandwidth usage in respect of any account.
292292
29329370. We may impose usage limits, block access to, suspend or discontinue MEGA VPN, or block certain kinds of usage at any time where we consider it necessary for our business purposes and without further notice to you.
294294
295295### **Refunds**
296296
29771. If you reside in the European Union you have the right to request a full refund within 14 days of the date of your purchase without giving any reason. If you reside in Brazil or South Korea, you have 7 days to request the refund for any reason. To do so, please send us an unequivocal statement that you wish to be refunded by email to [support@mega.io](mailto:support@MEGA.io). Alternatively, you can use the model withdrawal form from Annex I of the EU Consumer Directive available [here](https://eur-lex.europa.eu/legal-content/EN/TXT/), if you prefer. We will refund you within 14 days of receiving your request using the same means of payment as you used for the initial transaction, unless you agree otherwise.
29771. If you reside in the European Union you have the right to request a full refund within 14 days of the date of your purchase without giving any reason. If you reside in Brazil or South Korea, you have 7 days to request the refund for any reason. To do so, please send us an unequivocal statement that you wish to be refunded [through our support page](https://mega.nz/support). Alternatively, you can use the model withdrawal form from Annex I of the EU Consumer Directive available [here](https://eur-lex.europa.eu/legal-content/EN/TXT/), if you prefer. We will refund you within 14 days of receiving your request using the same means of payment as you used for the initial transaction, unless you agree otherwise.
298298
29972. For residents outside of the EU, Brazil and South Korea, unless otherwise provided by applicable law or by a particular service offer, all purchases are final and non-refundable. If you believe that MEGA has charged you in error, you must contact us within 30 days of such charge. No refunds will be given for any charges more than 30 days old. Unless required by law, we reserve the right to issue refunds or credits at our sole discretion. If we issue a refund or credit, we are under no obligation to issue the same or similar refund in the future. This refund policy does not affect any statutory rights that may apply. If you have made a payment by mistake and have not used the subscription plan services, you must contact [support@mega.io](mailto:support@mega.io) within 24 hours. We will do our best to respond to your email within 7 days.
29972. For residents outside of the EU, Brazil and South Korea, unless otherwise provided by applicable law or by a particular service offer, all purchases are final and non-refundable. If you believe that MEGA has charged you in error, you must contact us within 30 days of such charge. No refunds will be given for any charges more than 30 days old. Unless required by law, we reserve the right to issue refunds or credits at our sole discretion. If we issue a refund or credit, we are under no obligation to issue the same or similar refund in the future. This refund policy does not affect any statutory rights that may apply. If you have made a payment by mistake and have not used the subscription plan services, you must contact our team [through our support page](https://mega.nz/support) within 24 hours. We will do our best to respond to your email within 7 days.
300300
30130173. Accounts suspended or terminated due to a breach of these Terms (including clause 38) are not eligible for refunds, as explained in the Suspension and Termination section.
302302
30330374. When you purchase a subscription or other paid service, you authorise MEGA and its payment processors to securely store your payment method for the purpose of processing payments and managing your subscription.
304304
30530575. With your consent at checkout, this may include allowing you to reuse a previously stored payment method for future purchases, such as plan upgrades or reactivation of a cancelled subscription.
32332381. We reserve the right to disclose Data and other information, including personal information, as required by law or any competent authority. Our approach is referenced in our [Privacy Policy](https://mega.io/privacy) and [Takedown Guidance Policy](https://mega.io/takedown), both of which are subject to these Terms.
324324
32532582. You and anyone you give access to are also bound by our Privacy Policy, our [Cookie Policy](https://mega.io/cookie) and [Takedown Guidance Policy](https://mega.io/takedown). By accepting these Terms, you also accept those Policies.
326326
327327### **Notices**
328328
32983. You can contact us by sending an email to [support@mega.io](mailto:support@mega.io). From time to time we may need to communicate with each other directly. We will use MEGA's chat facility, internal messaging system or the email or SMS address you have included in the settings information in your account and may also give notices to you and other users via pop-ups or other notices prominently displayed on our website. Any communication to you will be deemed to be received by you no matter whether you are actively monitoring the account or its email address or not. You can communicate with us using the appropriate address on our [contacts](https://mega.io/contact) page and your email will be deemed to be received by us. Examples of direct communications include copyright or other enforcement emails, notifications under our [Takedown Guidance Policy,](https://mega.io/takedown) system update information, data breach notifications, notification of major changes to our Terms, any Policy and billing information.
32983. You can contact us [through our support page](https://mega.nz/support). From time to time we may need to communicate with each other directly. We will use MEGA's chat facility, internal messaging system or the email or SMS address you have included in the settings information in your account and may also give notices to you and other users via pop-ups or other notices prominently displayed on our website. Any communication to you will be deemed to be received by you no matter whether you are actively monitoring the account or its email address or not. You can communicate with us using the appropriate address on our [contacts](https://mega.io/contact) page and your email will be deemed to be received by us. Examples of direct communications include copyright or other enforcement emails, notifications under our [Takedown Guidance Policy,](https://mega.io/takedown) system update information, data breach notifications, notification of major changes to our Terms, any Policy and billing information.
330330
331331### **Rights to third parties**
332332
33333384. MEGA's employees, officers, agents, related companies and affiliates together with authorised suppliers of service are entitled to the benefit of all indemnities and other provisions of these Terms which are for the benefit of MEGA in these Terms.
334334
335335### **Entire agreement**
364364### **Privacy**
365365
3663665. Your passwords and other data such as URLs and notes saved in MEGA Pass remain encrypted at all times while on our system. Any decryption takes place only on your device with keys that only you have.
367367
368368### **General**
369369
3706. If you need support with MEGA Pass, please email us at [support@mega.io](mailto:support@mega.io).
3706. If you need support with MEGA Pass, please contact us [through our support page](https://mega.nz/support).
3713717. MEGA may replace any version of MEGA Pass with a new version or add new features to a current version at any time. These Additional Terms will automatically apply.
3723728. These Additional Terms of Service may be amended, superseded or revoked at any time. Material modifications will be communicated to you 30 days in advance.
373373
374374Additional Terms of Service for MEGA Pass last updated 02.03.2026 and effective 02.04.2026
375375
376376- * *