Privacy Policy

FIRST SEEN 2026-07-29 · VERSION 20260729_rev01 · COMPARED WITH 20260403_rev01

Full text changes — 20260403_rev01 to 20260729_rev01

COLOUR MARKS THE SEVERITY OF A FLAGGED CLAUSE · + AND − MARK ADDED AND REMOVED

93	93	3.8. Deleting Your Personal Data. Upon written request, Text will delete your Personal Data using a standard method accepted by Text and in accordance with Text's data retention policy, unless it is unworkable due to the purposes of processing or due to technical issues. The standard response time is 30 days, which may be extended in complex cases and we will inform you of any such extension.
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95	95	3.9. Geo-Location data. Text may have access to your geo-location data as we collect and process IP addresses of all devices used for Engagements. Collecting and processing your geo-location data refers to mobile devices as well as computers. It happens regardless of whether you are a Client or a Non-Client.
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97	97	3.10. Communication. By participating in the Engagements, you agree to be contacted by us to receive electronic communications regarding your interactions with Engagements. You may opt-out of receiving these types of communications by adjusting the device settings anytime. Users who leave their contact details while accessing particular sections of our Website might receive additional messages not described above.
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99		3.11. The Client logo. TYou give Text and its affiliates worldwide, royalty-free, non-exclusive and unlimited in-time consent to use your company name, logos, and other information to identify you as a Client and for marketing and promotional purposes, including Text's websites and sales materials.
	99	3.11. The Client logo. You give Text and its affiliates worldwide, royalty-free, non-exclusive and unlimited in-time consent to use your company name, logos, and other information to identify you as a Client and for marketing and promotional purposes, including Text's websites and sales materials.
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101	101	3.12. Client's Authorized-Users, Guest-Users and End-Users data. Text may process data of Authorized-Users (individuals operating the Services), Guest-Users (individuals with access to specific features under your Services) and End-Users (individuals contacting you via the Services or interacting with your website integrated with or utilizing our Services) to facilitate your operation of the Services and its provision to End-Users. This information will be treated in line with the Agreement. The type of information (including Personal Data) we may receive includes a first name, last name, e-mail address, other contact details, chat content data and potentially other information (e.g., profile picture, network, username, user ID, age range, language, country). As such, Text requests all its Clients to inform their users of our Services' integration and, where necessary, to obtain any necessary permissions which the Client is obliged to perform on its own. Note that when End-Users interact with you using our Services and/or visit other sites integrated or utilizing the Services, your privacy policy governs the information collected instead of this Privacy Policy. However, this Privacy Policy does not apply to the services that our Clients provide to their End-Users. They have their own policies about the collection, use, and disclosure of the personal information of their End-Users.
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103	103	3.13. Links and Promotions. You may click through certain links or promotions that will enable you to purchase or use our Services provided by promotional partners or other sites or commerce providers. We may also partner with third parties to display advertising on our Website or to manage and serve our advertising on other sites and may share Personal Data with them for this purpose. Some of those entities may share with us certain information (including Personal Data) that you provide to them. By clicking through to those links or promotions, you agree to allow us to receive and use any shared information (including Personal Data), except credit card details (account number, expiration date) that you may provide to such entities, under the same terms as if you provided it to us directly. In addition, when you register for the Services, through our promotional partner, that partner may share your data with us (including Personal Data). For example, when you use an external social network (like your Facebook account) to log in to the Services or to interact with us in another way, you agree to allow us to receive and use any information (including Personal Data), from your social network profile and account (please see your social network's privacy policy or support documents for more information about sharing of information with connected accounts). You may share your information (including Personal Data) with other sites or entities that create professional marketing lists to receive special offers and promotions from their partners. Depending on their agreement with us and their privacy policy, these entities or sites may subsequently share your data with us (including Personal Data). Text has no responsibility and assumes no liability if another such entity (e.g., website or commerce provider) collects, uses, or shares any information (including Personal Data) about you in violation of its own privacy policy or the applicable law.
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105	105	3.14. Children's personal data. We do not knowingly collect Personal Data from anyone under the age of 16. If you notice we collect and process Personal Data of anyone under the age of 16 unintentionally, please contact us at [support@text.com](mailto:support@text.com) (or via support e-mail of the Services you use). We encourage parents and legal guardians to monitor their children's Internet usage and to help enforce this Privacy Policy by instructing their children never to provide Personal Data through our Engagements.