LiveChat Privacy Policy changes — 20251104_rev01

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## 3\. How We Process Your Information

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3.1. Processing Purposes. As long as we process your information, including your Personal Data, we will continue to do so for the following purposes:

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1. _Service Delivery and Enhancement_: To provide, maintain, operate, and improve the Services, Services API, Partner Program, our Website, chat window on our Website and related technologies including collecting and analyzing statistical information about you and your interactions with our said services. This includes: (i) facilitating effective service delivery, (ii) continuously improving the said services and our related technologies, as well as monitoring their performance, (iii) researching, developing, and innovating new services, products, features and related technologies, (iv) providing testing, training, machine learning capabilities, (v) providing the Client support services, resolving issues, and requests for assistance, (vi) enabling Partners and Developers to access Client Personal Data during its authorized processing, (vii) as otherwise provided in our Agreements with you.

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2. _Safety and Security:_ To ensure and improve security of the Engagements and related technologies, preventing frauds and abuses; monitoring the performance of the Engagements, retaining data for backup and disaster recovery purposes, debugging as well as detecting fraudulent, illegal, and malicious activities.

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2. _Safety and Security:_ To ensure and improve security of the Engagements, Website and related technologies, preventing frauds and abuses; monitoring the performance of the Engagements, Website, retaining data for backup and disaster recovery purposes, debugging as well as detecting fraudulent, illegal, and malicious activities.

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3. _Compliance and Protection_: Meeting legal obligations, including billing, law enforcement, government, court inquiries, investigations, subpoenas, or similar legal processes, safeguarding our rights and interests and yours.

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4. _User Engagement and Personalization:_ Targeting our Engagements experience for you as well as to improve our pending operations or to create and improve new Engagements, recognizing you and remembering your information when you return to our Engagements; maintaining robust communication and offers based on your activity, interactions, profiling, feedback, and usage of the Engagements, and related technologies, including statistical information.

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5. _Marketing and Communication:_ Keeping you informed about offers, tailored marketing campaigns, other promotion-related information/activities, important service-related notices and updates via email, push notification and/or social media and other types of communications that may be of interest to you.

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6. _Data Insights:_ To aggregate, pseudonymise, and anonymise personal data for research and development, improvement of our Engagements, to understand how you interact with our Engagements and for statistical, and benchmarking purposes.

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7. _Contributions:_ To enable and administer interactive features (e.g., forums, comment systems, surveys, social integrations) and process Feedback and other contributions you or your Authorized Users submit (directly or via integrated services or third-party services), including to operate, assess, improve, and develop our Engagements and Services, create case studies, testimonials, or marketing materials, and to publicly attribute Feedback-related materials to Client or Authorized Users.

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3.2. Registration Data. **Text** receives the necessary details (including Personal Data and other Clients' information) in order to complete your registration on our Website. This ensures you have access to the Engagements you have subscribed to, e.g. first name, last name, company name, address, website address, e-mail address and credit/payment card information if you decide to move beyond the free Services, otherwise, credit/payment card information is not required). In addition to the above, we also collect other types of information (including Personal Data) depending on how you use our Engagements, including any data extracted, derived, or inferred from identifiers such as the website address provided during registration. When reaching out to **Text** the Client might be asked to provide similar data to what they had given during the registration process on our Website.

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3.3. Data Compliance. You hereby acknowledge and agree that the processing, including the transfer of your Personal Data and other Clients' information (including the Personal Data), has been and will continue to be carried out in accordance with points 6 and 7 herein (and, where applicable, has been notified to the relevant authorities of the Member State where the Company is established or has its representative) and does not violate the relevant provisions of that Member State.

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3.4. Profiling Activities. By engaging with us, you acknowledge and agree to our use of your Personal Data for profiling purposes involving automated methods, ensuring you receive the most pertinent information and features from the Engagements you select and combining the data you provide with our existing records. This enhances our advertising efforts, helping to refine offerings and keep you informed about updates relevant to Engagements you use. You can opt-out of profiling at any time by contacting [support@text.com](mailto:support@text.com). Please note, that revoking this consent might limit our ability to provide specific Engagements, potentially resulting in to the termination of our Agreement.

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3.5. Access to the Client URL. By sharing your website URL, including any data extracted from publicly available sources (such as website addresses provided during registration) within Services, you confirm that you have the necessary rights to share its content and data, and agree and acknowledge that **Text**. may use, collect, and process publicly available data from your website for the purposes of providing and enhancing our Services, training Artificial Intelligence ("AI") models, improving the functionality and performance of the Services, and other legitimate business operations outlined in this Privacy Policy and the Agreement.

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3.6. The Client Responsibilities Regarding Personal Data. The Client is solely responsible for the processing of Personal Data (including but not limited to its transfer) in accordance with the relevant data privacy law, including obtaining necessary consents or having other valid legal basis for processing. The Client must obtain all necessary permissions and consents as may be required by any relevant data privacy law when collecting, storing, processing and transferring Personal Data via **Text** and its Sub-Processors. The Client ensures the accuracy, quality, and legality of Personal Data and the means by which the Client acquired them. Instructions given by the Client for Personal Data Processing must comply with relevant data protection laws. In addition, as a data controller, Client shall (a) as required by applicable law, provide notice to its End-Users, Authorized-Users, Guest-Users, as well as obtain their consent (if required) or have other legal basis for processing and transferring their personal data to **Text** and its Sub-Processors in line with Data Processing Addendum ("DPA").

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3.6. The Client Responsibilities Regarding Personal Data. The Client is solely responsible for the processing of Personal Data (including but not limited to its transfer) in accordance with the relevant data privacy law, including obtaining necessary consents or having other valid legal basis for processing. The Client must obtain all necessary permissions and consents as may be required by any relevant data privacy law when collecting, storing, processing and transferring Personal Data via **Text** and its Sub-Processors. The Client ensures the accuracy, quality, and legality of Personal Data and the means by which the Client acquired them. Instructions given by the Client for Personal Data Processing must comply with relevant data protection laws. In addition, as a Data Controller, Client shall (a) as required by applicable law, provide notice to its End-Users, Authorized-Users, Guest-Users, as well as obtain their consent (if required) or have other legal basis for processing and transferring their personal data to **Text** and its Sub-Processors in line with Data Processing Addendum ("DPA").

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3.7. Access and Managing Your Personal Data. Individuals have the right to manage their Personal Data. Reach out to [support@text.com](mailto:support@text.com) (or via the support e-mail of the Services you use) for any data access, modification, copy, or deletion requests. If we can't remove certain data, we will inform you of the reasons. If you decide to discontinue our Services, you can request deactivation of your Services by emailing us at [support@text.com](mailto:support@text.com) (or via support e-mail of the Services you use).

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3.8. Deleting Your Personal Data. Upon written request, **Text** will delete your Personal Data using a standard method accepted by **Text** and in accordance with **Text's** data retention policy, unless it is unworkable due to the purposes of processing or due to technical issues. The standard response time is 30 days, which may be extended in complex cases and we will inform you of any such extension.

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3.9. Geo-Location data. **Text** may have access to your geo-location data as we collect and process IP addresses of all devices used for Engagements. Collecting and processing your geo-location data refers to mobile devices as well as computers. It happens regardless of whether you are a Client or a Non-Client.

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3.10. Communication. By participating in the Engagements, you agree to be contacted by us to receive electronic communications regarding your interactions with Engagements. You may opt-out of receiving these types of communications by adjusting the device settings anytime. Users who leave their contact details while accessing particular sections of our Website might receive additional messages not described above.

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3.11. The Client logo. The Client gives **Text** and its affiliates royalty-free and unlimited in-time consent to use their company name, logos and other identifying information for marketing and promotional activities in internal or external media (including, but not limited to displaying them on our Website) and other purposes connected with presenting up-to-date offers. These rights survive any termination of our Agreement.

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3.11. The Client logo. TYou give **Text** and its affiliates worldwide, royalty-free, non-exclusive and unlimited in-time consent to use your company name, logos, and other information to identify you as a Client and for marketing and promotional purposes, including **Text**'s websites and sales materials.

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3.12. Client's Authorized-Users, Guest-Users and End-Users data. **Text** may process data of Authorized-Users (individuals operating the Services), Guest-Users (individuals with access to specific features under your Services) and End-Users (individuals contacting you via the Services or interacting with your website integrated with or utilizing our Services) to facilitate your operation of the Services and its provision to End-Users. This information will be treated in line with the Agreement. The type of information (including Personal Data) we may receive includes a first name, last name, e-mail address, other contact details, chat content data and potentially other information (e.g., profile picture, network, username, user ID, age range, language, country). As such, **Text** requests all its Clients to inform their users of our Services' integration and, where necessary, to obtain any necessary permissions which the Client is obliged to perform on its own. Note that when End-Users interact with you using our Services and/or visit other sites integrated or utilizing the Services, your privacy policy governs the information collected instead of this Privacy Policy. However, this Privacy Policy does not apply to the services that our Clients provide to their End-Users. They have their own policies about the collection, use, and disclosure of the personal information of their End-Users.

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3.13. Links and Promotions. You may click through certain links or promotions that will enable you to purchase or use our Services provided by promotional partners or other sites or commerce providers. We may also partner with third parties to display advertising on our Website or to manage and serve our advertising on other sites and may share Personal Data with them for this purpose. Some of those entities may share with us certain information (including Personal Data) that you provide to them. By clicking through to those links or promotions, you agree to allow us to receive and use any shared information (including Personal Data), except credit card details (account number, expiration date) that you may provide to such entities, under the same terms as if you provided it to us directly. In addition, when you register for the Services, through our promotional partner, that partner may share your data with us (including Personal Data). For example, when you use an external social network (like your Facebook account) to log in to the Services or to interact with us in another way, you agree to allow us to receive and use any information (including Personal Data), from your social network profile and account (please see your social network's privacy policy or support documents for more information about sharing of information with connected accounts). You may share your information (including Personal Data) with other sites or entities that create professional marketing lists to receive special offers and promotions from their partners. Depending on their agreement with us and their privacy policy, these entities or sites may subsequently share your data with us (including Personal Data). **Text** has no responsibility and assumes no liability if another such entity (e.g., website or commerce provider) collects, uses, or shares any information (including Personal Data) about you in violation of its own privacy policy or the applicable law.

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3.14. Children's personal data. We do not knowingly collect Personal Data from anyone under the age of 16. If you notice we collect and process Personal Data of anyone under the age of 16 unintentionally, please contact us at [support@text.com](mailto:support@text.com) (or via support e-mail of the Services you use). We encourage parents and legal guardians to monitor their children's Internet usage and to help enforce this Privacy Policy by instructing their children never to provide Personal Data through our Engagements.

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3.15. Cookie usage and other tracking technologies. By using our Engagements, you acknowledge and agree to our use of cookies and similar tracking methods, which help us make your experience better and understand how you use our Engagements. These technologies are used to ensure essential functionality, remember your preferences, improve your experience, and, in some cases, tailor ads to your interests, to gather certain information automatically upon your use or navigation of our Engagements or any sites where our Services are installed. We work with some third-party partners who may also set cookies on your device. Please note, we don't control these third-party cookies, and our Privacy Policy doesn't cover their services. You can learn more about how we use cookies and how to manage them in our [Cookie Policy](https://www.livechat.com/legal/cookies-policy/). Remember, if you limit the use of cookies, some features of our Engagements might not work as intended. For transparency, we and our authorized partners may use cookies and other similar tracking technologies, such as (but not limited to) pixels and web beacons, to gather information about users' (including Clients and Non-Clients) activities on Website and other sites where our Services are installed to ensure tailored advertising based on your browsing activities and interests. These tools allow us to see what content is useful to you and help us provide more of what you like. Although you might not see them, they work in a similar way to cookies but are directly embedded in our web pages.

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3.16. Web and Mobile analytics. We use both web and mobile analytics software, which allows us to better understand the functionality of our Services across various devices and platforms, allowing us to enhance user experience and improve performance. These analytics tools may record information such as how often you use our Website or application, the events that occur during your interactions, aggregated usage, geographical location, performance data, and the source which our Services was downloaded or accessed. We may link the information. We store within these analytics tools to Personal Data you submit within Engagements.

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3.16. Feedback and Attribution. Feedback and related contributions may include the Client's name, logos, and other brand identifiers, and you authorize **Text** and its Affiliates, subject to your brand guidelines, to reproduce, publish, distribute, adapt, create derivative works from, and publicly attribute such Feedback using those identifiers and, where included, an individual contributor's name, job title/role, image/likeness, and voice, to the extent permitted by applicable law, for business purposes in any media (e.g., websites, sales materials, social media, case studies, press releases, events, investor materials) without further approval once Feedback is provided, and to share such Feedback-related materials with publishers, platforms, and service providers solely to prepare, publish or distribute them. The Client represents and warrants that it has obtained, and will maintain, all rights, consents, and permissions necessary to grant the foregoing rights (including on behalf of its Authorized Users) and that such grant does not infringe any third-party rights. Where consent is required by law, this Section constitutes the Client's consent and the Client represents it has obtained and will maintain corresponding consents from individuals, who may withdraw consent by written notice to **Text**, which will apply to future uses, and **Text** is not required to recall, delete, reprint, or remove materials already printed, distributed, archived, or paid/placed.

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3.17. Social media (features) and widget. Our Website includes social media features, enabling you to engage with content on social media platforms directly from the Website you are visiting. like the 'Facebook Like' button and widgets, a Twitter 'Share This' button, embedded content from YouTube, or interactive mini-programs that run on our Website. These features may collect your IP address, which page you are visiting on our Website, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our Website. Your interactions with these features are governed by the privacy policy of the company providing them.

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3.17. Web and Mobile analytics. We use both web and mobile analytics software, which allows us to better understand the functionality of our Services across various devices and platforms, allowing us to enhance user experience and improve performance. These analytics tools may record information such as how often you use our Website or application, the events that occur during your interactions, aggregated usage, geographical location, performance data, and the source which our Services was downloaded or accessed. We may link the information. We store within these analytics tools to Personal Data you submit within Engagements.

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3.18. Comment system. In order to post comments on our Website (i.e. our blogs), you must sign in to Facebook, Twitter, Disqus, or Google, as we use social-media plugins to allow you to leave comments on our blogs. No Personal Data is tied to your posts. You subscribe to our blogs by providing your email address. We will only use this Personal Data to send you an email notification when new blogs have been posted and when users comment on a blog that you have previously commented on. We will not use this information for any other purpose. You have the opportunity to opt-out of our blog e-mails by using the 'unsubscribe' button.

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3.18. Social media (features) and widget. Our Website includes social media features, enabling you to engage with content on social media platforms directly from the Website you are visiting. like the 'Facebook Like' button and widgets, a Twitter 'Share This' button, embedded content from YouTube, or interactive mini-programs that run on our Website. These features may collect your IP address, which page you are visiting on our Website, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our Website. Your interactions with these features are governed by the privacy policy of the company providing them.

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3.19. Community, Forum and Testimonials. We may post Clients' testimonials on our Website which may contain Personal Data. We use the social plugins to display our Clients' comments on our Website. In any other scenario, we do obtain the Client's consent prior to posting the testimonial to post their names along with their testimonials. In addition, our Website may also offer publicly accessible forums. Please be aware that any information provided in these areas may be read, collected, and used by others who access them.

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3.19. Comment system. In order to post comments on our Website (i.e. our blogs), you must sign in to Facebook, Twitter, Disqus, or Google, as we use social-media plugins to allow you to leave comments on our blogs. No Personal Data is tied to your posts. You subscribe to our blogs by providing your email address. We will only use this Personal Data to send you an email notification when new blogs have been posted and when users comment on a blog that you have previously commented on. We will not use this information for any other purpose. You have the opportunity to opt-out of our blog e-mails by using the 'unsubscribe' button.

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3.20. Surveys and Feedback. We may provide you with the opportunity to participate in a survey or provide feedback in various forms and via different channels about our Engagements, which we may use, share, and commercialize in any way and for any purpose, without charge. If you participate, we may require your name, last name, email address, or other data. Participation in these surveys is completely voluntary, and you, therefore, have a choice whether or not to disclose this information.

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3.20. Login Integration Services. Depending on the Services you use, you may have the option to log in using third-party authentication providers, such as Facebook Connect, Google Sign-In, and other OpenID-based services. These services authenticate your identity and may give you the option to share certain Personal Data with us, including, but not limited to, your name, email address, or public profile information, to facilitate your access to the Services (for example, by pre-populating chat forms or enabling social features. Where applicable, we may use the Personal Data provided by Login Integration Services to support the operation, enable seamless integration of our Services, and user experience of our Services (including through Supporting Applications). Your use of these Login Integration Services is subject to the terms, privacy policies, and permissions settings of the respective third-party providers. We do not control how these providers handle your information and encourage you to review their applicable policies before enabling such integrations. Specifically, where our Services access or use information obtained from Google APIs, such access and use will comply with the [Google API Services User Data Policy](https://developers.google.com/terms/api-services-user-data-policy), including the Limited Use requirements. You acknowledge and agree that the use of Login Integration Services is at your discretion and risk, and we disclaim any liability for acts or omissions of such third-party providers, including with respect to their processing of Personal Data.

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3.21. Login Integration Services. Depending on the Services you use, you may have the option to log in using third-party authentication providers, such as Facebook Connect, Google Sign-In, and other OpenID-based services. These services authenticate your identity and may give you the option to share certain Personal Data with us, including, but not limited to, your name, email address, or public profile information, to facilitate your access to the Services (for example, by pre-populating chat forms or enabling social features. Where applicable, we may use the Personal Data provided by Login Integration Services to support the operation, enable seamless integration of our Services, and user experience of our Services (including through Supporting Applications). Your use of these Login Integration Services is subject to the terms, privacy policies, and permissions settings of the respective third-party providers. We do not control how these providers handle your information and encourage you to review their applicable policies before enabling such integrations. Specifically, where our Services access or use information obtained from Google APIs, such access and use will comply with the [Google API Services User Data Policy](https://developers.google.com/terms/api-services-user-data-policy), including the Limited Use requirements. You acknowledge and agree that the use of Login Integration Services is at your discretion and risk, and we disclaim any liability for acts or omissions of such third-party providers, including with respect to their processing of Personal Data.

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3.21. Third‑Party Services. The Services may rely on, integrate with, or allow you to connect to certain third-party tools, websites, software, open-source components, or applications, whether selected by you (e.g., via plug-ins, APIs, or Marketplace add-ons) or made available by us as part of the Services' experience (collectively, "Third‑Party Services"). These Third‑Party Services are made available for your convenience but operate independently and are governed solely by their own terms and privacy policies. Our Agreement does not apply to Third‑Party Services, and their inclusion does not grant you any rights beyond those expressly provided in this Agreement. Where required by law, you are responsible for obtaining any End‑User notices or consents before directing us to share data with any Third‑Party Services.

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3.22. Third‑Party Services. The Services may rely on, integrate with, or allow you to connect to certain third-party tools, websites, software, open-source components, or applications, whether selected by you (e.g., via plug-ins, APIs, or Marketplace add-ons) or made available by us as part of the Services' experience (collectively, "Third‑Party Services"). These Third‑Party Services are made available for your convenience but operate independently and are governed solely by their own terms and privacy policies. Our Agreement does not apply to Third‑Party Services, and their inclusion does not grant you any rights beyond those expressly provided in this Agreement. Where required by law, you are responsible for obtaining any End‑User notices or consents before directing us to share data with any Third‑Party Services.

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Legal stuff made easy

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1. Why We Process Your Data: we use your information, including personal details, to:

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a) Provide and improve our Services, Website, Chat Widget and apps to keep them running smoothly and securely. This includes using your data for the Services' operation, innovation, security, legal reasons, and marketing. We may also anonymize or aggregate your data for research.

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 .1. No matter where you live, where you reside, where your citizenship lies, or where your data originates from, your interactions with **Text** are governed by this Privacy Policy and you agree to the data practices described in this policy.
 ## 2\. Data We Handle
 .1. Scope of Engagements. Information collection and processing occur through various interactions, including but not limited to: (i) Clients using our services via different platforms, e.g. Website, [Marketplace](https://www.livechat.com/legal/for-marketplace/), [Developer Program](https://platform.text.com/developer-terms), [Partner Program](https://www.livechat.com/legal/for-partners/), Services API, or any other products, or services we offer (collectively referred to as "Services"), or (ii) Non-Clients connecting with us outside service agreements, like (a) Visitor visiting/navigating our online website (website URL) operated by us ("Website") or otherwise communicating with us through various communication channels in whatever form, including but not limited to social media channels, phone/e-mail, the chat window on our Website, or giving feedback and making inquiries or signing up for our marketing communication or our newsletters, and (b) Participant attending events we host. All these interactions are referred to as "Engagements'' within this policy, irrespective of the depth or nature of your association with us.
+.2. Roles in Data Handling. This policy applies uniformly to all types of Engagements, whether you visit our Website (as a Visitor), attend an event (as a Participant), or use/access our Services (as a Client). Depending on the Engagements you use, our role in processing your data might be as: (a) a data processor, under the Agreement with you, when you supply or control the information we handle through the Services (Client Data) or (a) a data controller: (i) handling Personal Data that we collect from you during any interaction with us that falls outside the Agreement; and (ii) for certain technical or operational information we create ourselves about as part of the Services Data. In every case, we process your information in line with this Privacy Policy.
+.2. Roles in Data Handling. This policy applies uniformly to all types of Engagements, whether you visit our Website (as a Visitor), attend an event (as a Participant), or use/access our Services (as a Client). Depending on your Engagements with us (Visitor, Participant, or Client), we act either as: (a) a Data Processor (Service Provider), under our Agreement with you, when you process Client Data that you supply or control through the Services; or (b) Data Controller for Personal Data and attribution information we collect or you share with us outside the Agreement (e.g. Website interactions, events, Feedback submitted directly to us or via integrated services or third party services); and for certain technical or operational information about Services usage or as part of the Services Data. In every case, we process your information in line with this Privacy Policy.
+.3. Grounds for Processing. When acting as a data controller, signifying that we have authority over the reasons and methods behind processing your Personal Data, we rely on various legal bases for processing your data. These include: (i) Your request: to fulfill our commitments to you and to respond to your requests, (ii) Legal Compliance: to adhere to our legal obligations, (iii) Your Consent, and (iv) Legitimate Interests: such as providing you with our Engagements functionality (e.g. Website, chat window), supporting their continuous improvement, operational management, understanding its use, maintaining the reliability of our systems and related technologies and other Client service and support purposes. In such scenarios, we consistently strike a balance between our interests and your privacy rights. As a data processor, our relationship is governed by the Agreement with you, which sets out our respective obligations and rights.
+.3. Grounds for Processing. When acting as a Data Controller, signifying that we have authority over the reasons and methods behind processing your data, including Personal Data, we rely on various legal bases for it. These include: (i) Agreement/Your request: to provide the Engagement and to respond to your requests, (ii) Legal Compliance: to adhere to our legal obligations, (iii) Your Consent, and (iv) Legitimate Interests: such as to operate, secure and provide you with our Engagements functionality (e.g. Website, chat window), understand and improve them; support promotion and operational management, maintain the reliability of our systems and related technologies and other Client services and support purposes; and to receive, analyze, and use Feedback and related attribution data, including for marketing/publicity as described below. In such scenarios, we consistently strike a balance between our interests and your privacy rights. As a Data Processor, our relationship is governed by the Agreement with you, which sets out our respective obligations and rights.
 .4. Types and Sources of Data. Our Engagements may collect and process your information including Personal Data depending on how you interact with us, the choices you make, and the Engagements and features you use. The sources of this information include what you share, our automated systems, and third-party sources and contain both your Personal and Non-Personal Data, including, but not limited to:
+. _Identifiers:_ Contact information and Services-related details, e.g. your full name, email address, physical address, phone number and IP address, user name, password, and other identifiers you provide, your Authorized-Users', Guest-Users' and End-Users' data you provide us with;
+. _Identifiers:_ Contact information and Services-related details, e.g. your full name, email address, physical address, phone number and IP address, user name, password, technical identifiers and usage data (such as IP address, device and browser information, authentication data and other identifiers you provide, your Authorized-Users', Guest-Users' and End-Users' data you provide us with;
 . _Commercial information:_ Transactional information, or other purchasing or consuming histories and tendencies, payment data\_,\_ subscription information and supporting tickets;
 . _Electronic and network activity information:_ This includes records of your interactions with our Engagements (e.g. Website, chat window on our Website and chat logs, Website history) and other records, e.g. pages visited, links clicked, referring URL, records on how you reached and used our Engagements, performance metrics, start and end times of your interactions and other actions taken on our Engagements and details of such actions;
+. _Device and geolocation:_ e.g. IP address, operating system, device type, browser details, country preferences, mobile network information, and device phone number, location and your geographic region;
+. _Device and geolocation:_ e.g. IP address, operating system, device type, browser details, country preferences, mobile network information, and device phone number, location, usage logs, and your geographic region;
+. _Shared Content_: e.g. data you share during events, on social media, community, blogs, via chat window on our Website, survey and feedback forms, etc;
+. _Shared content and contribution data_: content you submit in events, social media, community spaces, our Website chat, survey forms, and Feedback used to attribute such contributions publicly, as permitted by the Agreement;
+. _Inferences:_ Profiles created based on your data reflecting your interests, characteristics, preferences, and demographics.
+. _Inferences:_ Profiles created or enriched based on your data, including information collected through our chat widgets and connected systems, reflecting interests, characteristics, preferences, and demographics, to improve personalization, analytics, and user experience.
 Some of this information comes from third-party sources (e.g. cookies, web beacons, and other tracking technologies) to help us serve relevant ads and other services to you, as explained further herein. Note that our Privacy Policy does not apply to any third-party sources, their products, or sites that may be displayed to you, or other sites linked to or from our Engagements. Additionally, our Privacy Policy does not address the practices of other entities who advertise our Engagements, and who may use tracking technologies (like cookies, pixel tags and other technologies) to provide and personalize ads, and you should refer to their respective privacy policies for more.
 .5. Sensitive data Caution. When using our Engagements, avoid sharing (or having us send) any sensitive data (like genetic data, biometric data, or health data, as defined by applicable data protection laws and regulations). You acknowledge that We bear no liability whatsoever for such data you provided to us, whether in connection with a data breach or otherwise.
 Legal stuff made easy
 ## 3\. How We Process Your Information
 .1. Processing Purposes. As long as we process your information, including your Personal Data, we will continue to do so for the following purposes:
 . _Service Delivery and Enhancement_: To provide, maintain, operate, and improve the Services, Services API, Partner Program, our Website, chat window on our Website and related technologies including collecting and analyzing statistical information about you and your interactions with our said services. This includes: (i) facilitating effective service delivery, (ii) continuously improving the said services and our related technologies, as well as monitoring their performance, (iii) researching, developing, and innovating new services, products, features and related technologies, (iv) providing testing, training, machine learning capabilities, (v) providing the Client support services, resolving issues, and requests for assistance, (vi) enabling Partners and Developers to access Client Personal Data during its authorized processing, (vii) as otherwise provided in our Agreements with you.
+. _Safety and Security:_ To ensure and improve security of the Engagements and related technologies, preventing frauds and abuses; monitoring the performance of the Engagements, retaining data for backup and disaster recovery purposes, debugging as well as detecting fraudulent, illegal, and malicious activities.
+. _Safety and Security:_ To ensure and improve security of the Engagements, Website and related technologies, preventing frauds and abuses; monitoring the performance of the Engagements, Website, retaining data for backup and disaster recovery purposes, debugging as well as detecting fraudulent, illegal, and malicious activities.
 . _Compliance and Protection_: Meeting legal obligations, including billing, law enforcement, government, court inquiries, investigations, subpoenas, or similar legal processes, safeguarding our rights and interests and yours.
 . _User Engagement and Personalization:_ Targeting our Engagements experience for you as well as to improve our pending operations or to create and improve new Engagements, recognizing you and remembering your information when you return to our Engagements; maintaining robust communication and offers based on your activity, interactions, profiling, feedback, and usage of the Engagements, and related technologies, including statistical information.
 . _Marketing and Communication:_ Keeping you informed about offers, tailored marketing campaigns, other promotion-related information/activities, important service-related notices and updates via email, push notification and/or social media and other types of communications that may be of interest to you.
 . _Data Insights:_ To aggregate, pseudonymise, and anonymise personal data for research and development, improvement of our Engagements, to understand how you interact with our Engagements and for statistical, and benchmarking purposes.
+. _Contributions:_ To enable and administer interactive features (e.g., forums, comment systems, surveys, social integrations) and process Feedback and other contributions you or your Authorized Users submit (directly or via integrated services or third-party services), including to operate, assess, improve, and develop our Engagements and Services, create case studies, testimonials, or marketing materials, and to publicly attribute Feedback-related materials to Client or Authorized Users.
 .2. Registration Data. **Text** receives the necessary details (including Personal Data and other Clients' information) in order to complete your registration on our Website. This ensures you have access to the Engagements you have subscribed to, e.g. first name, last name, company name, address, website address, e-mail address and credit/payment card information if you decide to move beyond the free Services, otherwise, credit/payment card information is not required). In addition to the above, we also collect other types of information (including Personal Data) depending on how you use our Engagements, including any data extracted, derived, or inferred from identifiers such as the website address provided during registration. When reaching out to **Text** the Client might be asked to provide similar data to what they had given during the registration process on our Website.
 .3. Data Compliance. You hereby acknowledge and agree that the processing, including the transfer of your Personal Data and other Clients' information (including the Personal Data), has been and will continue to be carried out in accordance with points 6 and 7 herein (and, where applicable, has been notified to the relevant authorities of the Member State where the Company is established or has its representative) and does not violate the relevant provisions of that Member State.
 .4. Profiling Activities. By engaging with us, you acknowledge and agree to our use of your Personal Data for profiling purposes involving automated methods, ensuring you receive the most pertinent information and features from the Engagements you select and combining the data you provide with our existing records. This enhances our advertising efforts, helping to refine offerings and keep you informed about updates relevant to Engagements you use. You can opt-out of profiling at any time by contacting [support@text.com](mailto:support@text.com). Please note, that revoking this consent might limit our ability to provide specific Engagements, potentially resulting in to the termination of our Agreement.
 .5. Access to the Client URL. By sharing your website URL, including any data extracted from publicly available sources (such as website addresses provided during registration) within Services, you confirm that you have the necessary rights to share its content and data, and agree and acknowledge that **Text**. may use, collect, and process publicly available data from your website for the purposes of providing and enhancing our Services, training Artificial Intelligence ("AI") models, improving the functionality and performance of the Services, and other legitimate business operations outlined in this Privacy Policy and the Agreement.
+.6. The Client Responsibilities Regarding Personal Data. The Client is solely responsible for the processing of Personal Data (including but not limited to its transfer) in accordance with the relevant data privacy law, including obtaining necessary consents or having other valid legal basis for processing. The Client must obtain all necessary permissions and consents as may be required by any relevant data privacy law when collecting, storing, processing and transferring Personal Data via **Text** and its Sub-Processors. The Client ensures the accuracy, quality, and legality of Personal Data and the means by which the Client acquired them. Instructions given by the Client for Personal Data Processing must comply with relevant data protection laws. In addition, as a data controller, Client shall (a) as required by applicable law, provide notice to its End-Users, Authorized-Users, Guest-Users, as well as obtain their consent (if required) or have other legal basis for processing and transferring their personal data to **Text** and its Sub-Processors in line with Data Processing Addendum ("DPA").
+.6. The Client Responsibilities Regarding Personal Data. The Client is solely responsible for the processing of Personal Data (including but not limited to its transfer) in accordance with the relevant data privacy law, including obtaining necessary consents or having other valid legal basis for processing. The Client must obtain all necessary permissions and consents as may be required by any relevant data privacy law when collecting, storing, processing and transferring Personal Data via **Text** and its Sub-Processors. The Client ensures the accuracy, quality, and legality of Personal Data and the means by which the Client acquired them. Instructions given by the Client for Personal Data Processing must comply with relevant data protection laws. In addition, as a Data Controller, Client shall (a) as required by applicable law, provide notice to its End-Users, Authorized-Users, Guest-Users, as well as obtain their consent (if required) or have other legal basis for processing and transferring their personal data to **Text** and its Sub-Processors in line with Data Processing Addendum ("DPA").
 .7. Access and Managing Your Personal Data. Individuals have the right to manage their Personal Data. Reach out to [support@text.com](mailto:support@text.com) (or via the support e-mail of the Services you use) for any data access, modification, copy, or deletion requests. If we can't remove certain data, we will inform you of the reasons. If you decide to discontinue our Services, you can request deactivation of your Services by emailing us at [support@text.com](mailto:support@text.com) (or via support e-mail of the Services you use).
 .8. Deleting Your Personal Data. Upon written request, **Text** will delete your Personal Data using a standard method accepted by **Text** and in accordance with **Text's** data retention policy, unless it is unworkable due to the purposes of processing or due to technical issues. The standard response time is 30 days, which may be extended in complex cases and we will inform you of any such extension.
 .9. Geo-Location data. **Text** may have access to your geo-location data as we collect and process IP addresses of all devices used for Engagements. Collecting and processing your geo-location data refers to mobile devices as well as computers. It happens regardless of whether you are a Client or a Non-Client.
 .10. Communication. By participating in the Engagements, you agree to be contacted by us to receive electronic communications regarding your interactions with Engagements. You may opt-out of receiving these types of communications by adjusting the device settings anytime. Users who leave their contact details while accessing particular sections of our Website might receive additional messages not described above.
+.11. The Client logo. The Client gives **Text** and its affiliates royalty-free and unlimited in-time consent to use their company name, logos and other identifying information for marketing and promotional activities in internal or external media (including, but not limited to displaying them on our Website) and other purposes connected with presenting up-to-date offers. These rights survive any termination of our Agreement.
+.11. The Client logo. TYou give **Text** and its affiliates worldwide, royalty-free, non-exclusive and unlimited in-time consent to use your company name, logos, and other information to identify you as a Client and for marketing and promotional purposes, including **Text**'s websites and sales materials.
 .12. Client's Authorized-Users, Guest-Users and End-Users data. **Text** may process data of Authorized-Users (individuals operating the Services), Guest-Users (individuals with access to specific features under your Services) and End-Users (individuals contacting you via the Services or interacting with your website integrated with or utilizing our Services) to facilitate your operation of the Services and its provision to End-Users. This information will be treated in line with the Agreement. The type of information (including Personal Data) we may receive includes a first name, last name, e-mail address, other contact details, chat content data and potentially other information (e.g., profile picture, network, username, user ID, age range, language, country). As such, **Text** requests all its Clients to inform their users of our Services' integration and, where necessary, to obtain any necessary permissions which the Client is obliged to perform on its own. Note that when End-Users interact with you using our Services and/or visit other sites integrated or utilizing the Services, your privacy policy governs the information collected instead of this Privacy Policy. However, this Privacy Policy does not apply to the services that our Clients provide to their End-Users. They have their own policies about the collection, use, and disclosure of the personal information of their End-Users.
 .13. Links and Promotions. You may click through certain links or promotions that will enable you to purchase or use our Services provided by promotional partners or other sites or commerce providers. We may also partner with third parties to display advertising on our Website or to manage and serve our advertising on other sites and may share Personal Data with them for this purpose. Some of those entities may share with us certain information (including Personal Data) that you provide to them. By clicking through to those links or promotions, you agree to allow us to receive and use any shared information (including Personal Data), except credit card details (account number, expiration date) that you may provide to such entities, under the same terms as if you provided it to us directly. In addition, when you register for the Services, through our promotional partner, that partner may share your data with us (including Personal Data). For example, when you use an external social network (like your Facebook account) to log in to the Services or to interact with us in another way, you agree to allow us to receive and use any information (including Personal Data), from your social network profile and account (please see your social network's privacy policy or support documents for more information about sharing of information with connected accounts). You may share your information (including Personal Data) with other sites or entities that create professional marketing lists to receive special offers and promotions from their partners. Depending on their agreement with us and their privacy policy, these entities or sites may subsequently share your data with us (including Personal Data). **Text** has no responsibility and assumes no liability if another such entity (e.g., website or commerce provider) collects, uses, or shares any information (including Personal Data) about you in violation of its own privacy policy or the applicable law.
 .14. Children's personal data. We do not knowingly collect Personal Data from anyone under the age of 16. If you notice we collect and process Personal Data of anyone under the age of 16 unintentionally, please contact us at [support@text.com](mailto:support@text.com) (or via support e-mail of the Services you use). We encourage parents and legal guardians to monitor their children's Internet usage and to help enforce this Privacy Policy by instructing their children never to provide Personal Data through our Engagements.
 .15. Cookie usage and other tracking technologies. By using our Engagements, you acknowledge and agree to our use of cookies and similar tracking methods, which help us make your experience better and understand how you use our Engagements. These technologies are used to ensure essential functionality, remember your preferences, improve your experience, and, in some cases, tailor ads to your interests, to gather certain information automatically upon your use or navigation of our Engagements or any sites where our Services are installed. We work with some third-party partners who may also set cookies on your device. Please note, we don't control these third-party cookies, and our Privacy Policy doesn't cover their services. You can learn more about how we use cookies and how to manage them in our [Cookie Policy](https://www.livechat.com/legal/cookies-policy/). Remember, if you limit the use of cookies, some features of our Engagements might not work as intended. For transparency, we and our authorized partners may use cookies and other similar tracking technologies, such as (but not limited to) pixels and web beacons, to gather information about users' (including Clients and Non-Clients) activities on Website and other sites where our Services are installed to ensure tailored advertising based on your browsing activities and interests. These tools allow us to see what content is useful to you and help us provide more of what you like. Although you might not see them, they work in a similar way to cookies but are directly embedded in our web pages.
+.16. Web and Mobile analytics. We use both web and mobile analytics software, which allows us to better understand the functionality of our Services across various devices and platforms, allowing us to enhance user experience and improve performance. These analytics tools may record information such as how often you use our Website or application, the events that occur during your interactions, aggregated usage, geographical location, performance data, and the source which our Services was downloaded or accessed. We may link the information. We store within these analytics tools to Personal Data you submit within Engagements.
+.16. Feedback and Attribution. Feedback and related contributions may include the Client's name, logos, and other brand identifiers, and you authorize **Text** and its Affiliates, subject to your brand guidelines, to reproduce, publish, distribute, adapt, create derivative works from, and publicly attribute such Feedback using those identifiers and, where included, an individual contributor's name, job title/role, image/likeness, and voice, to the extent permitted by applicable law, for business purposes in any media (e.g., websites, sales materials, social media, case studies, press releases, events, investor materials) without further approval once Feedback is provided, and to share such Feedback-related materials with publishers, platforms, and service providers solely to prepare, publish or distribute them. The Client represents and warrants that it has obtained, and will maintain, all rights, consents, and permissions necessary to grant the foregoing rights (including on behalf of its Authorized Users) and that such grant does not infringe any third-party rights. Where consent is required by law, this Section constitutes the Client's consent and the Client represents it has obtained and will maintain corresponding consents from individuals, who may withdraw consent by written notice to **Text**, which will apply to future uses, and **Text** is not required to recall, delete, reprint, or remove materials already printed, distributed, archived, or paid/placed.
+.17. Social media (features) and widget. Our Website includes social media features, enabling you to engage with content on social media platforms directly from the Website you are visiting. like the 'Facebook Like' button and widgets, a Twitter 'Share This' button, embedded content from YouTube, or interactive mini-programs that run on our Website. These features may collect your IP address, which page you are visiting on our Website, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our Website. Your interactions with these features are governed by the privacy policy of the company providing them.
+.17. Web and Mobile analytics. We use both web and mobile analytics software, which allows us to better understand the functionality of our Services across various devices and platforms, allowing us to enhance user experience and improve performance. These analytics tools may record information such as how often you use our Website or application, the events that occur during your interactions, aggregated usage, geographical location, performance data, and the source which our Services was downloaded or accessed. We may link the information. We store within these analytics tools to Personal Data you submit within Engagements.
+.18. Comment system. In order to post comments on our Website (i.e. our blogs), you must sign in to Facebook, Twitter, Disqus, or Google, as we use social-media plugins to allow you to leave comments on our blogs. No Personal Data is tied to your posts. You subscribe to our blogs by providing your email address. We will only use this Personal Data to send you an email notification when new blogs have been posted and when users comment on a blog that you have previously commented on. We will not use this information for any other purpose. You have the opportunity to opt-out of our blog e-mails by using the 'unsubscribe' button.
+.18. Social media (features) and widget. Our Website includes social media features, enabling you to engage with content on social media platforms directly from the Website you are visiting. like the 'Facebook Like' button and widgets, a Twitter 'Share This' button, embedded content from YouTube, or interactive mini-programs that run on our Website. These features may collect your IP address, which page you are visiting on our Website, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our Website. Your interactions with these features are governed by the privacy policy of the company providing them.
+.19. Community, Forum and Testimonials. We may post Clients' testimonials on our Website which may contain Personal Data. We use the social plugins to display our Clients' comments on our Website. In any other scenario, we do obtain the Client's consent prior to posting the testimonial to post their names along with their testimonials. In addition, our Website may also offer publicly accessible forums. Please be aware that any information provided in these areas may be read, collected, and used by others who access them.
+.19. Comment system. In order to post comments on our Website (i.e. our blogs), you must sign in to Facebook, Twitter, Disqus, or Google, as we use social-media plugins to allow you to leave comments on our blogs. No Personal Data is tied to your posts. You subscribe to our blogs by providing your email address. We will only use this Personal Data to send you an email notification when new blogs have been posted and when users comment on a blog that you have previously commented on. We will not use this information for any other purpose. You have the opportunity to opt-out of our blog e-mails by using the 'unsubscribe' button.
+.20. Surveys and Feedback. We may provide you with the opportunity to participate in a survey or provide feedback in various forms and via different channels about our Engagements, which we may use, share, and commercialize in any way and for any purpose, without charge. If you participate, we may require your name, last name, email address, or other data. Participation in these surveys is completely voluntary, and you, therefore, have a choice whether or not to disclose this information.
+.20. Login Integration Services. Depending on the Services you use, you may have the option to log in using third-party authentication providers, such as Facebook Connect, Google Sign-In, and other OpenID-based services. These services authenticate your identity and may give you the option to share certain Personal Data with us, including, but not limited to, your name, email address, or public profile information, to facilitate your access to the Services (for example, by pre-populating chat forms or enabling social features. Where applicable, we may use the Personal Data provided by Login Integration Services to support the operation, enable seamless integration of our Services, and user experience of our Services (including through Supporting Applications). Your use of these Login Integration Services is subject to the terms, privacy policies, and permissions settings of the respective third-party providers. We do not control how these providers handle your information and encourage you to review their applicable policies before enabling such integrations. Specifically, where our Services access or use information obtained from Google APIs, such access and use will comply with the [Google API Services User Data Policy](https://developers.google.com/terms/api-services-user-data-policy), including the Limited Use requirements. You acknowledge and agree that the use of Login Integration Services is at your discretion and risk, and we disclaim any liability for acts or omissions of such third-party providers, including with respect to their processing of Personal Data.
+.21. Login Integration Services. Depending on the Services you use, you may have the option to log in using third-party authentication providers, such as Facebook Connect, Google Sign-In, and other OpenID-based services. These services authenticate your identity and may give you the option to share certain Personal Data with us, including, but not limited to, your name, email address, or public profile information, to facilitate your access to the Services (for example, by pre-populating chat forms or enabling social features. Where applicable, we may use the Personal Data provided by Login Integration Services to support the operation, enable seamless integration of our Services, and user experience of our Services (including through Supporting Applications). Your use of these Login Integration Services is subject to the terms, privacy policies, and permissions settings of the respective third-party providers. We do not control how these providers handle your information and encourage you to review their applicable policies before enabling such integrations. Specifically, where our Services access or use information obtained from Google APIs, such access and use will comply with the [Google API Services User Data Policy](https://developers.google.com/terms/api-services-user-data-policy), including the Limited Use requirements. You acknowledge and agree that the use of Login Integration Services is at your discretion and risk, and we disclaim any liability for acts or omissions of such third-party providers, including with respect to their processing of Personal Data.
+.21. Third‑Party Services. The Services may rely on, integrate with, or allow you to connect to certain third-party tools, websites, software, open-source components, or applications, whether selected by you (e.g., via plug-ins, APIs, or Marketplace add-ons) or made available by us as part of the Services' experience (collectively, "Third‑Party Services"). These Third‑Party Services are made available for your convenience but operate independently and are governed solely by their own terms and privacy policies. Our Agreement does not apply to Third‑Party Services, and their inclusion does not grant you any rights beyond those expressly provided in this Agreement. Where required by law, you are responsible for obtaining any End‑User notices or consents before directing us to share data with any Third‑Party Services.
+.22. Third‑Party Services. The Services may rely on, integrate with, or allow you to connect to certain third-party tools, websites, software, open-source components, or applications, whether selected by you (e.g., via plug-ins, APIs, or Marketplace add-ons) or made available by us as part of the Services' experience (collectively, "Third‑Party Services"). These Third‑Party Services are made available for your convenience but operate independently and are governed solely by their own terms and privacy policies. Our Agreement does not apply to Third‑Party Services, and their inclusion does not grant you any rights beyond those expressly provided in this Agreement. Where required by law, you are responsible for obtaining any End‑User notices or consents before directing us to share data with any Third‑Party Services.
 Legal stuff made easy
 . Why We Process Your Data: we use your information, including personal details, to:
     a) Provide and improve our Services, Website, Chat Widget and apps to keep them running smoothly and securely. This includes using your data for the Services' operation, innovation, security, legal reasons, and marketing. We may also anonymize or aggregate your data for research.
 . You can be sure that data processing complies with relevant data privacy laws. If you're handling personal data using our Services, make sure you're also playing by the rules, getting all the necessary legal bases such as consent, and keeping the data in check, since you share with us data of the people operating your Services and End-Users.
 . Your data, your rules! Want to change or remove your personal info? Just let us know, and we'll help you manage it.
 . Saying goodbye? Upon request, we'll delete your personal data, unless it's needed for the purposes we've told you about or we run into technical snags.
+**Text** respects your privacy and is committed to safeguarding the data you entrust to us. We neither share, sell, rent, trade, nor otherwise transfer your Personal Data to unrelated third parties, except as necessary to provide and support the Services, comply with the law, with your instructions, and certain other situations, as elaborated below:
+**Text** respects your privacy and is committed to safeguarding the data you entrust to us. We neither share, sell, rent, trade, nor otherwise transfer your Personal Data to unrelated third parties, except as necessary to provide and support the Services, in accordance with the Agreement, to comply with the law, with your instructions, and certain other situations, as elaborated below:
 .1. Affiliates. **Text** retains the right to share your data, including Personal Data within your Services with our parent, subsidiary, affiliated, or successor companies. The protections of this policy apply to the information we disclose in these circumstances. If our company merges or its assets or operations are transferred, the involved entities will handle your Personal Data according to this Privacy Policy. We will notify you if any of these events occur by updating this Privacy Policy and, when feasible, through other methods.
 .2. Sub-Processors. **Text** holds the right to disclose and you hereby agree to the disclosure and transfer of your Personal Data and other information related to you to our authorized, trusted service providers to carry out specific business activities, e.g. hosting, credit card processing, security, Client/support services, conducting research and analysis, cloud computing, marketing and other related services. We share only what is necessary, bind them by confidentiality and appropriate safeguards' obligations. Upon request, we can provide you with a current list of entities which may have access to Personal Data within your Services. Some Sub-Processors may also process Personal Data on their own independent legal bases, as described in their terms/privacy policies. Where required, you are responsible for ensuring you have required legal basis, such as consent or notice for that processing.
 .3. Third‑Party Services. Certain Third‑Party Services may automatically exchange, process, download or upload data, including Personal Data, in order to function. These services operate under their own terms and privacy policies, which govern your use of them and, where applicable, our independent arrangements with their providers. **Text** does not author, own, or control any Third‑Party Services. We disclaim all responsibility for any data, including Personal Data, collected or processed by such services, as well as any warranties or representations regarding their accuracy, availability, security, legality, performance or continued operation. You are solely responsible for determining the type and scope of any data, including Personal Data, you choose to disclose or make accessible to Third-Party Services. Where required by applicable law, you are also responsible for obtaining any notices, consents, or other legal bases from End Users prior to enabling such data sharing. Please note that this Privacy Policy does not apply to any Third‑Party Services, or to how they handle your information. Your access to, or use of them is at your own discretion and risk.

Privacy Policy

Full text changes — 20250901_rev01 to 20251104_rev01