Privacy Policy

ARCHIVED 2024-03-02, DATE APPROXIMATE · VERSION 20240302_rev01 · COMPARED WITH 20240206_rev01

Full text changes — 20240206_rev01 to 20240302_rev01

COLOUR MARKS THE SEVERITY OF A FLAGGED CLAUSE · + AND − MARK ADDED AND REMOVED

91913.8. Geo-Location data. Text, Inc. may have access to your geo-location data as We collect and process IP addresses of all devices used for Engagements. Collecting and processing your geo-location data refers to mobile devices as well as computers. It happens regardless of whether you are a Customer or a Non-Customer.
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93933.9. Communication. By participating in the Engagements, you agree to be contacted by us to receive electronic communications regarding your interactions with Engagements. You may opt-out of receiving these types of communications by adjusting the device settings anytime. Users who leave their contact details while accessing particular sections of our Website might receive additional messages not described above.
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95953.10. Customer logo. Customer gives Text, Inc. and its affiliates royalty-free and unlimited in-time consent to use their company name, logos and other identifying information for marketing and promotional activities in internal or external media (including, but not limited to displaying it on our Website) and other purposes connected with presenting up-to-date offers.
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973.11.Customer's Agents and End-Users data: **text|** may process data of Customer's Agents (individuals operating the Services) and Customer's End-Users (individuals contacting you via the Services or interacting with your website integrated with or utilizing our Services) to facilitate your operation of the Account and service provision to End-Users. This information will be treated in line with the Agreement. The type of information (including Personal Data) We may receive include a first name, last name, e-mail address, other contact details, chat content data and potentially other information (e.g., profile picture, network, username, user ID, age range, language, country). As such, **text|** requests all its Customers to inform their users of our Services's integration and, where necessary, to obtain any necessary permissions which Customer is obliged to perform on its own. Note that when End-Users interact with you using our Services and/or visit other sites integrated or utilizing the Services, your privacy policy governs the information collected instead of this Privacy Policy. However, this Privacy Policy does not apply to the services that our Customers provide to their End-Users. They have their own policies about the collection, use, and disclosure of the personal information of their End-Users.
973.11. Customer's Agents, Guest-Users and End-Users data: **text|** may process data of Customer's Agents (individuals operating the Services), Customer's Guest-Users (individuals with access to specific features of the Account) and Customer's End-Users (individuals contacting you via the Services or interacting with your website integrated with or utilizing our Services) to facilitate your operation of the Account and service provision to End-Users. This information will be treated in line with the Agreement. The type of information (including Personal Data) We may receive include a first name, last name, e-mail address, other contact details, chat content data and potentially other information (e.g., profile picture, network, username, user ID, age range, language, country). As such, **text|** requests all its Customers to inform their users of our Services's integration and, where necessary, to obtain any necessary permissions which Customer is obliged to perform on its own. Note that when End-Users interact with you using our Services and/or visit other sites integrated or utilizing the Services, your privacy policy governs the information collected instead of this Privacy Policy. However, this Privacy Policy does not apply to the services that our Customers provide to their End-Users. They have their own policies about the collection, use, and disclosure of the personal information of their End-Users.
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99993.12. Links and Promotions. You may click through certain links or promotions that will enable you to purchase or use our Services provided by promotional partners or other sites or commerce providers. We may also partner with third parties to display advertising on our Website or to manage and serve our advertising on other sites and may share Personal Data with them for this purpose. Some of those entities may share with us certain information (including Personal Data) that you provide to them. By clicking through to those links or promotions, you agree to allow us to receive and use any shared information (including Personal Data), except credit card details (account number, expiration date) that you may provide to such entities, under the same terms as if you provided it to us directly. In addition, when you register for the Services, through our promotional partner, that partner may share your data with us (including Personal Data). For example, when you use an external social network (like your Facebook account) to log in to the Services or to interact with us in another way, you agree to allow us to receive and use any information (including Personal Data), from your social network profile and account (please see your social network's privacy policy or support documents for more information about sharing of information with connected accounts). You may share your information (including Personal Data) with other sites or entities, that create professional marketing lists, to receive special offers and promotions from its partners. Depending on their agreement with us and their privacy policy, these entities or sites may subsequently share your data with us (including Personal Data). Text, Inc. has no responsibility and assumes no liability if another such entity (e.g. website or commerce provider) collects, uses or shares any information (including Personal Data) about you in violation of its own privacy policy, or the applicable law.
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1011013.13. Children's personal data. We do not knowingly collect Personal Data from anyone under the age of 16. If you notice We collect and process Personal Data of anyone under the age of 16 unintentionally, please contact us at [support@text.com](https://www.livechat.com/legal/privacy-policy/support@text.com) (or via support e-mail of the Services you use). We encourage parents and legal guardians to monitor their children's Internet usage and to help enforce this Privacy Policy by instructing their children never to provide Personal Data through our Engagements.
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1031033.14. Cookie usage and other tracking technologies. By using our Engagements, you acknowledge and consent to our use of cookies and similar tracking methods which helps us make your experience better and understand how you use our Engagements. These technologies are used to ensure essential functionality, remember your preferences, improve your experience, and, in some cases, tailor ads to your interests, to gather certain information automatically upon your use or navigation of our Engagements or any sites where our Services are installed. We work with some third-party partners who may also set cookies on your device. Please note, We don't control these third-party cookies, and our Privacy Policy doesn't cover their services. You can learn more about how we use cookies and how to manage them in our [Cookies Policy](https://www.livechat.com/legal/cookies-policy/). Remember, if you limit the use of cookies, some features of our Engagements might not work as intended. For transparency, We and our authorized partners may use cookies and other similar tracking technologies, such as (but not limited to) pixels and web beacons, to gather information about users' (including Customers and Non-Customers) activities on Website and other sites where our Services are installed. to ensure tailored advertising based on your browsing activities and interests. These tools allow us to see what content is useful to you and help us provide more of what you like. Although you might not see them, they work in a similar way to cookies but are directly embedded in our web pages.