Privacy Policy

20220301_rev01 · COMPARED WITH 20220201_rev01 · ARCHIVE SNAPSHOT, DATE APPROXIMATE

Full text changes — 20220201_rev01 to 20220301_rev01

13133. Accountability for Onward Transfer,
14144. Security,
15155. Data Integrity and Purpose Limitation,
16166. Access,
17177. Recourse, Enforcement and Liability.
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19LiveChat, Inc. has certified to the U.S. Department of Commerce that it adheres to the Privacy Shield Principles mentioned above. If there is any conflict between the policies in this Privacy Policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification page, please visit [http://www.privacyshield.gov/](https://www.livechat.com/legal/privacy-policy/www.privacyshield.gov).
19LiveChat, Inc. has certified to the U.S. Department of Commerce that it adheres to the Privacy Shield Principles mentioned above. If there is any conflict between the policies in this Privacy Policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification page, please visit [https://www.privacyshield.gov/](https://www.privacyshield.gov/).
2020
2121## 2\. Scope of Privacy Policy
2222
2323This Privacy Policy is effective to all information collected by LiveChat, Inc. from which an individual can be identified (Personal Data). This Privacy Policy applies to all users (including Customers, Agents, End-Users and users browsing LiveChat, Inc's. websites) regardless of the country or territory they are using Services or websites.
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2525## 3\. Notice
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2727LiveChat, Inc. is responsible for the processing of Personal Data it receives under this Privacy Policy regarding providing the Service and subsequently transfers Personal Data to a Third Party Service Provider (including Sub-processors). LiveChat, Inc. also enables its users to be compliant with the GDPR (including for onward transfers of Personal Data from the EU, EEA and Switzerland). With respect to Personal Data received or transferred pursuant to the Privacy Shield Framework, we are subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations LiveChat, Inc. may be required to disclose Personal Data in response to lawful requests made by public authorities, including to meet national security or law enforcement requirements. Please be aware we may disclose Personal Data to respond to subpoenas, court orders or legal process, or to establish or exercise our legal rights or defend against legal claims. We may also disclose Personal Data if it is necessary in order to prevent, investigate or take action regarding any illegal activities, or as otherwise required by law.
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29To learn more about the Privacy Shield Framework, visit the U.S. Department of Commerce's Privacy Shield website: [http://www.privacyshield.gov/welcome](https://www.livechat.com/legal/privacy-policy/www.privacyshield.gov/welcome). A list of Privacy Shield participants is maintained by the Department of Commerce and is available at: [http://www.privacyshield.gov/list](https://www.livechat.com/legal/privacy-policy/www.privacyshield.gov/list). To view our certification page, please visit the aforementioned website. Under certain conditions, more fully described on the Privacy Shield website, [http://www.privacyshield.gov/](https://www.livechat.com/legal/privacy-policy/www.privacyshield.gov) you may invoke binding arbitration when other dispute resolution (referred to below) procedures have been exhausted.
29To learn more about the Privacy Shield Framework, visit the U.S. Department of Commerce's Privacy Shield website: [https://www.privacyshield.gov/](https://www.privacyshield.gov/). A list of Privacy Shield participants is maintained by the Department of Commerce and is available at: [https://www.privacyshield.gov/list](https://www.privacyshield.gov/list). To view our certification page, please visit the aforementioned website. Under certain conditions, more fully described on the Privacy Shield website, [https://www.privacyshield.gov/](https://www.privacyshield.gov/) you may invoke binding arbitration when other dispute resolution (referred to below) procedures have been exhausted.
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3131## 4\. Questions and concerns
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3333If you have any questions or concerns, or if you wish to access, update, amend, correct or delete, any of your Personal Data we store and process, please contact us at [support@livechat.com](mailto:support@livechat.com) (or via support e-mail of the Service you use) or by postal mail at: LiveChat, Inc. Attn: 101 Arch Street, 8th Floor, Boston, MA 02110, United States of America.
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3535## 5\. What information we collect
110110LiveChat, Inc. is committed to protect privacy as set forth in this Privacy Policy you believe we are not in compliance with our Privacy Policy, or if you have any questions or if you wish to take any other action concerning this Privacy Policy or your Personal Data, please contact us. We will investigate your complaint, take appropriate action and report and back to you within 14 days.
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112112Since we are committed to protecting your privacy as set forth in this Policy, if you think we are not in compliance with our Policy, or if you have any questions or if you wish to take any other action concerning this Policy or your Personal Information, we encourage you to contact us. We will investigate your complaint, take appropriate action and report back to you within 14 days.
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114114LiveChat, Inc. has further committed to refer unresolved privacy complaints under the Privacy Shield Principles to BBB EU PRIVACY SHIELD, a non-profit alternative dispute resolution provider located in the United States and operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgement of your complaint, or if your complaint is not satisfactorily addressed, please visit [https://bbbprograms.org/programs/all-programs/bbb-eu-privacy-shield-consumers/ProcessForConsumers](https://bbbprograms.org/programs/all-programs/bbb-eu-privacy-shield-consumers/ProcessForConsumers) for more information and to file a complaint. These recourse mechanisms are available at no cost to you.
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116Under certain conditions, more fully described on the Privacy Shield website, [http://www.privacyshield.gov/](https://www.livechat.com/legal/privacy-policy/www.privacyshield.gov) if you are not satisfied with the above recourse mechanism, you may be able to invoke binding arbitration before a newly constituted Privacy Shield Panel.
116Under certain conditions, more fully described on the Privacy Shield website, [https://www.privacyshield.gov/](https://www.privacyshield.gov/) if you are not satisfied with the above recourse mechanism, you may be able to invoke binding arbitration before a newly constituted Privacy Shield Panel.
117117
118118## 14\. Surveys
119119
120120From time-to-time, we may provide you with the opportunity to participate in a survey within our applications or via email. If you participate, we may require your name, last name, email address or other data. Participation in these surveys is completely voluntary and you, therefore, have a choice whether or not to disclose this information.
121121
122122## 15\. Add-ons