LiveChat Legal changes — 20230406_rev01

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If fine print is your thing, you've come to the right place!

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By clicking the "Create an Account" button (or a similar button or checkbox that confirms that you are signing up for the Services), you accept the Terms of Use, Privacy Policy, and Data Processing Addendum, which together constitute a contract between us (referred to as the "Agreement"). In the case of an Order Form (if applicable to you), the Agreement begins to bind you on the effective date set forth in your signed Order Form.

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## Legal for Clients

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Welcome to LiveChat! Here's the info about the contract, intellectual property, data handling, and more.

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[Learn more ›](https://www.livechat.com/legal/for-clients/)

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## Legal for Developers

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Are you a developer? Here's the nitty-gritty about accessing and using our API and the Developer Program.

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[Learn more ›](https://developers.livechat.com/developer-terms/)

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## Legal for Partners

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Want to become a Partner? Here are the documents about our Partner Program so you can monetize your audience.

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[Learn more ›](https://www.livechat.com/legal/for-partners/)

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## Legal for Marketplace

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Enjoying Marketplace? Here's everything you'll need to know about our community of innovators.

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[Learn more ›](https://www.livechat.com/legal/for-marketplace/)

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## Frequenty Asked Questions

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By creating an Account in our Services, you are accepting the Terms of Use, Privacy Policy, and Data Processing Addendum, which constitute the agreement (the "Agreement") between you and LiveChat, Inc.

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When personal data is hosted or processed outside of the European Economic Area, GDPR requires that it remains protected by appropriate safeguards in line with EU law. LiveChat, Inc. meets these requirements. Most of our EU customers' data is processed in the United States (where our headquarters are located). If we process EU customers data outside the EU we ensure that appropriate safeguards - required by GDPR - are in place. I.e. the Data Processing Agreements including up-to-date Standard Contractual Clauses (as the GDPR requirement) that meet the standard adequate to the categories of processed data based on Transfer Impact Assessment.

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LiveChat, Inc. also stores/processes the personal data of your customers, visitors (end-users of the Service you use). We especially store data provided in the pre-chat survey, chat content, your customer's email address and ticket content, ChatBot scenarios as well as your KnowledgeBase articles. Thus, if you collect your visitors'/end-users'/customers' personal data and transfer them to us, you may need to gain their consent and/or notify them you use LiveChat, Inc.'s Services. You can find the instructions on how to customize your pre-chat survey (applies for LiveChat Service) to comply with this rule here - [Prepare your chat for GDPR](https://www.livechat.com/help/prepare-chat-gdpr). If you wish and if they meet your company's requirements, you can use one of (or more than one) the clauses we have prepared for you. The clauses can be found here - [Prepare your Pre-chat form for General Data Protection Regulation](https://www.livechat.com/help/chat-surveys). If you use HelpDesk, you may need to inform that you use LiveChat, Inc.'s Services (or include LiveChat, Inc. as a sub-processor on your sub-processors' list).

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No, there is no need to sign the Agreement. Usage of the Services is subject to the then-current version of the Agreement posted on Sites operated by us from which the Services are available to you. In some cases when you are interested in the Enterprise plan (see our [Pricing](https://www.livechat.com/pricing/)), we may prepare a dedicated Order Form for you that specifies mutually agreed upon rates for certain Services and other commercial terms, however, each Order Form executed is governed by this Agreement and is subject thereto.

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We do not sign the DPA as a separate agreement anymore - the DPA is already an integral part of the Agreement, in meaning that it does not require a separate signature. The reason why we have included the DPA in the "Agreement" is the need to simplify the work and "keep it simple"

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As a company offering its Services in SaaS model we are aware that the security of our customers and their data is crucial. We treat security as a basic aspect of our business. We know that it is a matter of trust. This is why we have implemented a number of safeguards even before GDPR was adopted. Currently, we made sure our safeguards comply with the regulation and adjusted some new ones if necessary. We encourage you to familiarize yourself with our [Security Overview](https://www.livechat.com/legal/security).

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### Legal Articles on Success

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Malgorzata Sikora | 5 min read | Sep 16

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SaaS and Legal: What Documents You Do, and Don't, Need

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At LiveChat, we work with customers and legal documents on a daily basis. [Read more ›](https://www.livechat.com/success/saas-legal-what-documents-you-need/)

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Malgorzata Sikora | 4 min read | Apr 1

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Transparently Present Documents on Your Webpage To Build Trust

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We all use online apps to manage our day-to-day activities. [Read more ›](https://www.livechat.com/success/transparent-documents-on-your-webpage/)

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Malgorzata Sikora | 3 min read | Feb 5

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Best Practices for Pre-Chat and Post-Chat Surveys and Data Collection

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Business ideas require effective actions to become a reality. Obviously, everyone wants to earn cash from their ideas [Read more ›](https://www.livechat.com/success/surveys-data-collection/)

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Malgorzata Sikora | 4 min read | Dec 3

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Legal Is a Product: How To Segment Your Customers and Offer Them Legal Support

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If you run an online business, most likely you receive a number of requests concerning documents that your customers would like to sign. [Read more ›](https://www.livechat.com/success/segment-customers-offer-legal-support/)

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Malgorzata Sikora | 4 min read | Oct 26

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Generating a Privacy Policy Explained

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Writing online documents is always a challenge, and we know that to be true at LiveChat. [Read more ›](https://www.livechat.com/success/generating-a-privacy-policy-explained/)

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We store and process the personal data of your customers or users within your connection while using our services. We especially store data provided in the pre-chat survey, chat content, and ticket content. Thus, if you collect your customer or users' personal data and transfer them to us, you may need to gain their consent and notify them you use our services. You can find the instructions on how to customize your pre-chat survey to comply with this rule in [Prepare your chat to the GDPR](https://www.livechat.com/help/prepare-chat-gdpr/). If you wish and if they meet your company's requirements, you can use one of (or more than one) the clauses we have prepared for you. The clauses can be found in [Chat Forms](https://www.livechat.com/help/chat-surveys).

+If fine print is your thing, you've come to the right place!
+By clicking the "Create an Account" button (or a similar button or checkbox that confirms that you are signing up for the Services), you accept the Terms of Use, Privacy Policy, and Data Processing Addendum, which together constitute a contract between us (referred to as the "Agreement"). In the case of an Order Form (if applicable to you), the Agreement begins to bind you on the effective date set forth in your signed Order Form.
+## Legal for Clients
+Welcome to LiveChat! Here's the info about the contract, intellectual property, data handling, and more.
+[Learn more ›](https://www.livechat.com/legal/for-clients/)
+## Legal for Developers
+Are you a developer? Here's the nitty-gritty about accessing and using our API and the Developer Program.
+[Learn more ›](https://developers.livechat.com/developer-terms/)
+## Legal for Partners
+Want to become a Partner? Here are the documents about our Partner Program so you can monetize your audience.
+[Learn more ›](https://www.livechat.com/legal/for-partners/)
+## Legal for Marketplace
+Enjoying Marketplace? Here's everything you'll need to know about our community of innovators.
+[Learn more ›](https://www.livechat.com/legal/for-marketplace/)
+## Frequenty Asked Questions
+By creating an Account in our Services, you are accepting the Terms of Use, Privacy Policy, and Data Processing Addendum, which constitute the agreement (the "Agreement") between you and LiveChat, Inc.
+When personal data is hosted or processed outside of the European Economic Area, GDPR requires that it remains protected by appropriate safeguards in line with EU law. LiveChat, Inc. meets these requirements. Most of our EU customers' data is processed in the United States (where our headquarters are located). If we process EU customers data outside the EU we ensure that appropriate safeguards - required by GDPR - are in place. I.e. the Data Processing Agreements including up-to-date Standard Contractual Clauses (as the GDPR requirement) that meet the standard adequate to the categories of processed data based on Transfer Impact Assessment.
+LiveChat, Inc. also stores/processes the personal data of your customers, visitors (end-users of the Service you use). We especially store data provided in the pre-chat survey, chat content, your customer's email address and ticket content, ChatBot scenarios as well as your KnowledgeBase articles. Thus, if you collect your visitors'/end-users'/customers' personal data and transfer them to us, you may need to gain their consent and/or notify them you use LiveChat, Inc.'s Services. You can find the instructions on how to customize your pre-chat survey (applies for LiveChat Service) to comply with this rule here - [Prepare your chat for GDPR](https://www.livechat.com/help/prepare-chat-gdpr). If you wish and if they meet your company's requirements, you can use one of (or more than one) the clauses we have prepared for you. The clauses can be found here - [Prepare your Pre-chat form for General Data Protection Regulation](https://www.livechat.com/help/chat-surveys). If you use HelpDesk, you may need to inform that you use LiveChat, Inc.'s Services (or include LiveChat, Inc. as a sub-processor on your sub-processors' list).
+No, there is no need to sign the Agreement. Usage of the Services is subject to the then-current version of the Agreement posted on Sites operated by us from which the Services are available to you. In some cases when you are interested in the Enterprise plan (see our [Pricing](https://www.livechat.com/pricing/)), we may prepare a dedicated Order Form for you that specifies mutually agreed upon rates for certain Services and other commercial terms, however, each Order Form executed is governed by this Agreement and is subject thereto.
+We do not sign the DPA as a separate agreement anymore - the DPA is already an integral part of the Agreement, in meaning that it does not require a separate signature. The reason why we have included the DPA in the "Agreement" is the need to simplify the work and "keep it simple"
+As a company offering its Services in SaaS model we are aware that the security of our customers and their data is crucial. We treat security as a basic aspect of our business. We know that it is a matter of trust. This is why we have implemented a number of safeguards even before GDPR was adopted. Currently, we made sure our safeguards comply with the regulation and adjusted some new ones if necessary. We encourage you to familiarize yourself with our [Security Overview](https://www.livechat.com/legal/security).
+### Legal Articles on Success
+ Malgorzata Sikora | 5 min read | Sep 16
+SaaS and Legal: What Documents You Do, and Don't, Need
+At LiveChat, we work with customers and legal documents on a daily basis. [Read more ›](https://www.livechat.com/success/saas-legal-what-documents-you-need/)
+ Malgorzata Sikora | 4 min read | Apr 1
+Transparently Present Documents on Your Webpage To Build Trust
+We all use online apps to manage our day-to-day activities. [Read more ›](https://www.livechat.com/success/transparent-documents-on-your-webpage/)
+ Malgorzata Sikora | 3 min read | Feb 5
+Best Practices for Pre-Chat and Post-Chat Surveys and Data Collection
+Business ideas require effective actions to become a reality. Obviously, everyone wants to earn cash from their ideas [Read more ›](https://www.livechat.com/success/surveys-data-collection/)
+ Malgorzata Sikora | 4 min read | Dec 3
+Legal Is a Product: How To Segment Your Customers and Offer Them Legal Support
+If you run an online business, most likely you receive a number of requests concerning documents that your customers would like to sign. [Read more ›](https://www.livechat.com/success/segment-customers-offer-legal-support/)
+ Malgorzata Sikora | 4 min read | Oct 26
+Generating a Privacy Policy Explained
+Writing online documents is always a challenge, and we know that to be true at LiveChat. [Read more ›](https://www.livechat.com/success/generating-a-privacy-policy-explained/)
+We store and process the personal data of your customers or users within your connection while using our services. We especially store data provided in the pre-chat survey, chat content, and ticket content. Thus, if you collect your customer or users' personal data and transfer them to us, you may need to gain their consent and notify them you use our services. You can find the instructions on how to customize your pre-chat survey to comply with this rule in [Prepare your chat to the GDPR](https://www.livechat.com/help/prepare-chat-gdpr/). If you wish and if they meet your company's requirements, you can use one of (or more than one) the clauses we have prepared for you. The clauses can be found in [Chat Forms](https://www.livechat.com/help/chat-surveys).

Legal

Full text changes — 20230129_rev01 to 20230406_rev01