Jotform Terms of Use changes — 20201201_rev01

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**Automatic Renewal.** Paid accounts are subscriptions. This means that you will be billed in advance on a recurring, periodic basis. Your JotForm subscription will automatically renew at the end of each billing cycle until you cancel your JotForm subscription by selecting the starter plan on the [billing page](https://www.jotform.com/myaccount/billing). You can also cancel by emailing the JotForm Support Team at [support@jotform.com](mailto:support@jotform.com). When you downgrade, your account will remain at your current plan through the end of your current billing cycle.

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**Credit card details.** If you have elected to pay the fees for a JotForm Inc. subscription by credit card, you warrant that the credit card information you provide is correct and you shall promptly notify us of any changes to such credit card information. You agree that if your credit card payment cannot be processed for any reason, JotForm may suspend or cancel your JotForm subscription.

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**Downgrades.** Downgrading your JotForm Inc. account plan may cause the loss of features or capacity of your account. To the extent permitted by applicable law, JotForm Inc. does not accept any liability for such losses. Even when you cancel or downgrade your subscription, you will not lose any of your forms or your data.

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**30 Day Money Back Policy.** If for any reason you decide you want to cancel your account within 30 days of your payment, we'll issue a full refund. To do so, just email the JotForm Support Team at [support@jotform.com](mailto:support@jotform.com).

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**Cancellation.** Paid plans are subscriptions that auto-renew by default. You can cancel auto-renew at any time to cancel your subscription. To cancel your JotForm subscription at any time, go to the Billing section of your account, and downgrade your account to the free Starter plan. If you're logged into your account, you can simply click Downgrade below the Starter option on the pricing page. You can delete your account entirely by clicking Delete My Account on your Account Settings page. Canceling auto-renew prevents your payment method from being charged at your next billing date, or if you pay by invoice, prevents your next invoice from being issued. Your current subscription (the time you already paid for) isn't affected, so you'll continue to be able to access and benefit from paid features until the plan downgrades on your next billing date.

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**30 Day Money Back Policy.** If for any reason you decide to cancel your account within 30 days of your payment, you will be issued a refund for the full amount. If you purchased your JotForm subscription through the JotForm website or Google Play, please email the JotForm Support Team ([support@jotform.com](mailto:support@jotform.com)) to request your refund.

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Subscriptions purchased via the Apple App Store are subject to the Apple App Store refund policies and JotForm cannot refund your payment. To request a refund, please review Apple's refund process: [https://support.apple.com/HT204084](https://support.apple.com/HT204084).

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**Spam.** You agree that JotForm, Inc. may terminate your JotForm Service immediately if a form created or JotForm, Inc. is found to be used inside an unsolicited email.

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**Scams**. You agree that you will not use the JotForm Service or any form(s) you create using the JotForm Service for scamming purposes to attract, lure, or illegally obtain payment of any sort from others by unjustifiable means such as posting a JotForm form as a money-making program on a classified ads site as an example of that. Any account reported or found doing so will be immediately suspended.

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**Phishing.** You agree that JotForm Inc. may terminate your JotForm Service immediately if a form's purpose is found to be deceptively obtaining, for example: sensitive credit card information, social security numbers, user login credentials, or other sensitive personal information. All these activities are considered as Phishing and any account along with the violating forms will be suspended immediately.

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+Last Updated: **July 2, 2020**
+Last Updated: **November 19, 2020**
 **Please read this Agreement carefully to ensure you understand each provision.**
 These Terms of Use apply to all users of the JotForm Service. Please note that if you have executed a separate written agreement with JotForm Inc, regarding your use of certain JotForm Services, that agreement and not these Terms of Use applies to those JotForm Services. For example, if you have purchased JotForm Enterprise under the JotForm Enterprise Terms of Use ("Software License Agreement"), then your use will remain covered by such terms.
 These Terms of Service ("Terms") govern your use of JotForm Inc. ("Company", JotForm) web site located at https://www.jotform.com (the "Site") and the services that are made available through the Site (collectively, the "JotForm Service"). Please read these Terms carefully. By using the JotForm Service, you are stating that you have read, understood, and agreed to be bound by these Terms. If you do not agree to these Terms, you are not permitted to use the JotForm Service.
 **Automatic Renewal.** Paid accounts are subscriptions. This means that you will be billed in advance on a recurring, periodic basis. Your JotForm subscription will automatically renew at the end of each billing cycle until you cancel your JotForm subscription by selecting the starter plan on the [billing page](https://www.jotform.com/myaccount/billing). You can also cancel by emailing the JotForm Support Team at [support@jotform.com](mailto:support@jotform.com). When you downgrade, your account will remain at your current plan through the end of your current billing cycle.
 **Credit card details.** If you have elected to pay the fees for a JotForm Inc. subscription by credit card, you warrant that the credit card information you provide is correct and you shall promptly notify us of any changes to such credit card information. You agree that if your credit card payment cannot be processed for any reason, JotForm may suspend or cancel your JotForm subscription.
 **Downgrades.** Downgrading your JotForm Inc. account plan may cause the loss of features or capacity of your account. To the extent permitted by applicable law, JotForm Inc. does not accept any liability for such losses. Even when you cancel or downgrade your subscription, you will not lose any of your forms or your data.
+**30 Day Money Back Policy.** If for any reason you decide you want to cancel your account within 30 days of your payment, we'll issue a full refund. To do so, just email the JotForm Support Team at [support@jotform.com](mailto:support@jotform.com).
+**Cancellation.** Paid plans are subscriptions that auto-renew by default. You can cancel auto-renew at any time to cancel your subscription. To cancel your JotForm subscription at any time, go to the Billing section of your account, and downgrade your account to the free Starter plan. If you're logged into your account, you can simply click Downgrade below the Starter option on the pricing page. You can delete your account entirely by clicking Delete My Account on your Account Settings page. Canceling auto-renew prevents your payment method from being charged at your next billing date, or if you pay by invoice, prevents your next invoice from being issued. Your current subscription (the time you already paid for) isn't affected, so you'll continue to be able to access and benefit from paid features until the plan downgrades on your next billing date.
+**30 Day Money Back Policy.** If for any reason you decide to cancel your account within 30 days of your payment, you will be issued a refund for the full amount. If you purchased your JotForm subscription through the JotForm website or Google Play, please email the JotForm Support Team ([support@jotform.com](mailto:support@jotform.com)) to request your refund.
+Subscriptions purchased via the Apple App Store are subject to the Apple App Store refund policies and JotForm cannot refund your payment. To request a refund, please review Apple's refund process: [https://support.apple.com/HT204084](https://support.apple.com/HT204084).
 **Spam.** You agree that JotForm, Inc. may terminate your JotForm Service immediately if a form created or JotForm, Inc. is found to be used inside an unsolicited email.
 **Scams**. You agree that you will not use the JotForm Service or any form(s) you create using the JotForm Service for scamming purposes to attract, lure, or illegally obtain payment of any sort from others by unjustifiable means such as posting a JotForm form as a money-making program on a classified ads site as an example of that. Any account reported or found doing so will be immediately suspended.
 **Phishing.** You agree that JotForm Inc. may terminate your JotForm Service immediately if a form's purpose is found to be deceptively obtaining, for example: sensitive credit card information, social security numbers, user login credentials, or other sensitive personal information. All these activities are considered as Phishing and any account along with the violating forms will be suspended immediately.

Terms of Use

Full text changes — 20201101_rev01 to 20201201_rev01