Privacy Policy

ARCHIVED 2025-04-01, DATE APPROXIMATE · VERSION 20250401_rev01 · COMPARED WITH 20250301_rev01

Full text changes — 20250301_rev01 to 20250401_rev01

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11## Privacy Policy
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33This privacy policy explains how Jotform handles your personal information and data, and applies to all of the products, services and websites offered by Jotform Inc., Jotform Ltd, Jotform Pty Ltd, Jotform Canada Inc., and their affiliates (collectively, "Jotform"), except where otherwise noted. Jotform products, services and websites are collectively referred to as the "services" in this policy. Unless otherwise noted, all services are provided by Jotform Inc., which is based in the United States.
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5In this policy, "you" refers to those who use and/or interact with any or all of our products, services, and websites, and "we", "us", and "our" refer to Jotform. "Customer"(s) refers specifically to those who use Jotform services. "Form Responders" refers to those who fill in and/or submit forms used by our Customers. "AI Tool Users" refers to those who interact with an AI Tool used by our Customers.
5In this policy, "you" refers to those who use and/or interact with any or all of our products, services, and websites, and "we", "us", and "our" refer to Jotform. "Customer"(s) refers specifically to those who use Jotform services. "Form Responders" refers to those who fill in and/or submit forms used by our Customers. "AI Functionality Users" refers to those who interact with AI Functionality on our Platform and/or websites.
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77## INFORMATION WE COLLECT
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99### **From Our Customers**
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1111- **Registration information.** When you register for an account with us so you can create and/or use forms, we collect your username, password and email address.
7373### **Legal Process and Law Enforcement Requests for Information**
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7575As a service provider, Jotform is legally required to turn over user data in our possession when we receive valid legal process from government authorities with proper jurisdiction. We strive to balance the needs of law enforcement and other legal process with the privacy of our customers and third parties who submit their information to our customers on their forms. Accordingly, we carefully review each legal and law enforcement request for information, and where we do produce personal information, we endeavor to produce only that information which is actually required.
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7777For parties in North America, disclosures are governed by U.S. law and the Federal Stored Communications Act ("SCA"), 18 U.S.C. §§ 2701-2712 . For parties outside the US, our disclosures are governed by the laws of the applicable jurisdiction. In general, we will turn over general information such as name, subscription inception date, information on form creation, email address, registration IP address, and, where we believe required, billing information. We require a valid subpoena, or a law enforcement request issued in connection with an official criminal investigation.
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79### **Form Responders** **and AI Tool Users**
79### **Form Responders** **and AI Functionality Users**
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8181Personal information a form responder includes in a form belongs to the responder, unless the responder has given rights in that information to the Customer who provided them with the form. Check with the Customer if you have questions about that. Form submission data is managed by the form creator (the Customer). Jotform treats that information as private unless the responder and/or Customer has made it publicly available. Please contact the form creator directly to understand how they use your form responses. Some form creators may provide you with a privacy policy or notice at the time you complete its form, and we encourage you to review that to understand how the form creator will handle your responses.
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8383In some cases, artificial intelligence (AI) capabilities assist you in filling in and/or submitting forms to our users, and in communicating with our users via chat or simulated phone calls.. When you provide information, including personal information with AI assistance, as part of such interactions with forms or our users, our AI providers may have access to the information you provide during such interactions. See our [AI policy](https://www.jotform.com/ai-policy/) for more information.
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8585We do not sell personal information gathered from form responses. We won't use any contact details collected in our customers' forms to contact form responders.
210210## BRAZIL USERS AND CUSTOMERS
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212212In most cases where Jotform may receive personal data of and/or for our Brazilian customers, the customer is the Controller under the LGPD, rather than Jotform. For purposes where Jotform does in fact function as a Controller with respect to our customer, our Privacy Team is the designated Data Protection Officer, and may be contacted at [privacy@jotform.com](mailto:privacy@jotform.com).
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214214If you have any questions about this privacy policy, you may contact us using [this form](https://www.jotform.com/privacyconcerns/).
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216Revision February 26, 2025
216Revision March 03, 2025