pages/terms

MINOR
FIRST SEEN 2026-08-26 · VERSION 20260826_rev01 · COMPARED WITH 20260811_rev01

What changed, in plain language

Flipkart added two links pointing to separate terms for its food delivery service and its Offices & Institutions (bulk/business) service, and bolded one table heading in the returns section. Nothing about refunds, disputes, data, or your existing rights changed.

Changes that may affect you

Extra sets of rules now apply if you use food delivery or business orderingMINOR
OTHER

Flipkart now points to two more terms documents outside this one. If you order food through Flipkart or buy through the Offices and Institutions service, those separate rules apply on top of what you read here. The text of those rules is not shown in this document, so you can't tell from this page what you are agreeing to.

“Offices and Institutions- Customer TOU- [https://www.flipkart.com/pages/oi](https://www.flipkart.com/pages/oi)”

What you can do — If you use Flipkart food delivery or order through Offices and Institutions, read those linked terms at flipkart.com/pages/food-terms and flipkart.com/pages/oi before your next order.

Changelog

  1. + ADDEDLinks to separate terms for food delivery and Offices & Institutions added

    At the end of the dispute-resolution and seller-contact section, Flipkart added two links: one to customer terms for food delivery, and one to customer terms for Offices and Institutions (business/bulk buying). These point to other rulebooks that cover those specific services.

    Food delivery- Customer TOU- [https://www.flipkart.com/pages/food-terms](https://www.flipkart.com/pages/food-terms)

  2. ± CHANGEDReturns table heading is now bold

    The words "Category Condition" in the returns conditions table were made bold. This is a formatting touch-up only and does not change any return rule.

    Category Condition

    **Category Condition**

Full text changes — 20260811_rev01 to 20260826_rev01

COLOUR MARKS THE SEVERITY OF A FLAGGED CLAUSE · + AND − MARK ADDED AND REMOVED

728728
729729In case the Seller doesn't close the ticket in 3 days from the date of intimation to the Seller about the refund request, the refund request shall be settled in favor of the Buyer.
730730
731731Further for returns being made by Buyer to the Seller of the product, the following parameters needs to be ensured by the Buyer:
732732
733733|
734Category Condition
734**Category Condition**
735735
736736 |
737737| --- |
738738|
739739
740740Electronics
10791079
10801080All such Notices of Infringement shall be sent to [infringement@flipkart.com](mailto:infringement@flipkart.com); or [ss@flipkart.com](mailto:ss@flipkart.com).
10811081
10821082Contacting the Seller
10831083
10841084At Flipkart we are committed towards ensuring that disputes between sellers and buyers are settled amicably by way of the above dispute resolution mechanisms and procedures. However, in the event that a buyer wishes to contact the seller, he/ she may proceed to do so by accessing the seller related information made available by the sellers on their product listing pages. Alternatively, the buyers may also reach out to customer support at 044-45614700 or access help centre at [https://www.flipkart.com/helpcentre](https://www.flipkart.com/helpcentre).
1085
1086Food delivery- Customer TOU- [https://www.flipkart.com/pages/food-terms](https://www.flipkart.com/pages/food-terms)
1087
1088Offices and Institutions- Customer TOU- [https://www.flipkart.com/pages/oi](https://www.flipkart.com/pages/oi)