FedEx.com Terms of Use

FIRST SEEN 2026-07-29 · VERSION 20260729_rev01 · COMPARED WITH 20220201_rev01

Full text changes — 20220201_rev01 to 20260729_rev01

COLOUR MARKS THE SEVERITY OF A FLAGGED CLAUSE · + AND − MARK ADDED AND REMOVED

 ### Section 1. Definitions
 Content: information, graphics, products, features, functionality, services, and links on fedex.com.
 FedEx: FedEx Corporate Services, Inc., its parent and its parent's affiliate and subsidiary companies, any of which may exercise the rights and privileges afforded FedEx under this agreement, but FedEx Corporate Services, Inc. is the sole obligor under these Terms of Use.
+Services: any and all services accessible at fedex.com or via mobile app, including, but not limited to, FedEx Ship Manager® ("Ship Manager"), FedEx Delivery Manager®, FedEx® Global Trade Manager ("GTM"), FedEx InSight ("InSight"), FedEx Advanced Tracking, FedEx Mobile and FedEx® Billing Online, FedEx Tracking Signature Proof of Delivery and FedEx Tracking Updates.
+Services: any and all services accessible at fedex.com or via mobile app, including, but not limited to, FedEx Ship Manager® ("Ship Manager"), FedEx Delivery Manager®, FedEx® Global Trade Manager ("GTM"), FedEx InSight ("InSight"), FedEx Advanced Tracking, FedEx Mobile and FedEx® Billing Online, FedEx Tracking Signature Proof of Delivery and FedEx Tracking Updates and FedEx Reporting.
 You: Yourself and the entity that you represent.
 ### Section 2. Use of fedex.com
 fedex.com is provided solely for the use of current and potential FedEx customers to interact with FedEx and may not be used by any other person or entity, or for any other purpose. Specifically, all shipping, tracking, rating, receiving FedEx invoices and remitting payment using electronic funds transfer ("EFT"), drop-off location, identifying and preparing international documents, estimating duties and taxes, and other information and services may only be used by current and potential FedEx customers for their own shipments. Use of fedex.com to provide information to or prepare shipments by or for the benefit of third-party shippers is expressly prohibited.
 IX. Recipient understands that FedEx Delivery Manager calendar and tracking visibility will be based on information readily available to FedEx, that it may be limited, estimated or incomplete and that such information may change or be modified.
 X. Recipient agrees not to sue FedEx as a class plaintiff or class representative, join as a class member, or participate as an adverse party in any way in a class-action lawsuit against FedEx regarding FedEx Delivery Manager.
 ### Section 25. FedEx InSight®/FedEx Advanced Tracking
+THE FOLLOWING ADDITIONAL TERMS OF USE GOVERN YOUR USE OF FEDEX® INSIGHT AND FEDEX ADVANCED TRACKING. YOUR VIEWING OR USE OF THIS SITE CONSTITUTE YOUR AGREEMENT, ON BEHALF OF YOURSELF AND THE ENTITY YOU REPRESENT (HEREINAFTER "YOU" OR "YOUR"), TO ALL OF THE TERMS AND CONDITIONS PROVIDED BELOW.
 In order to facilitate tracking and related analytics relating to your shipments, sent and received, FedEx may, at its sole discretion, offer certain functionality and analytics to approved customers through InSight or FedEx Advanced Tracking. As a condition for approval to register for and use FedEx InSight or FedEx Advanced Tracking you must agree to these terms:
 I. Information.
 a. You request that FedEx compile and format information regarding shipments for which You are the shipper, recipient or third party payer ("InSight Information") and, subject to the terms and conditions of this Agreement, FedEx grants You the non-exclusive, royalty-free right and license to use the InSight Information provided by FedEx.
 II. Use. You may use the InSight Information for Your own internal business purposes, to facilitate delivery, customs clearance, or communication with a shipment's shipper, recipient, broker, third party payer or carrier, provided such uses are legal and do not violate any Federal, state or local laws. However, you agree not to use or allow any other party to use InSight, FedEx Advanced Tracking or the InSight Information (or any portion thereof) on your behalf for any other purpose, including without limitation, to audit the accuracy of FedEx/s performance, to obtain adjustments or refunds of shipping charges under FedEx Money-Back Guarantees or otherwise, or as an invoice for remittance purposes for shipments tendered to FedEx. You agree that FedEx shall have authority to deny any such Money-Back Guarantee claims made or filed based on InSight, FedEx Advanced Tracking or InSight Information. You also acknowledge that FedEx holds and retains all worldwide rights, title and interests, including without limitation, copyright, in and to InSight and FedEx Advanced Tracking. You agree not to copy, modify, translate, transmit, distribute, adapt, reproduce, decompile, reverse engineer or disassemble InSight, FedEx Advanced Tracking or any InSight Information.
 III. Maintenance and Updates. FedEx, in its sole discretion, may modify at any time, without notice, the nature and amount of InSight Information provided, the InSight Service, which consists of the features and services of InSight, as amended and updated, or the FedEx Advanced Tracking Service, which consists of the features and services of FedEx Advanced Tracking, as amended and updated.
 ### Section 26. FedEx® Electronic Trade Documents
+THE FOLLOWING TERMS OF USE GOVERN YOUR USE OF FEDEX® ELECTRONIC TRADE DOCUMENTS. YOUR VIEWING OR USE OF THIS SITE CONSTITUTE YOUR AGREEMENT, ON BEHALF OF YOURSELF AND THE ENTITY YOU REPRESENT (HEREINAFTER "YOU" OR "YOUR"), TO ALL OF THE TERMS AND CONDITIONS PROVIDED BELOW.
+THE FOLLOWING ADDITIONAL TERMS OF USE GOVERN YOUR USE OF FEDEX® ELECTRONIC TRADE DOCUMENTS. YOUR VIEWING OR USE OF THIS SITE CONSTITUTE YOUR AGREEMENT, ON BEHALF OF YOURSELF AND THE ENTITY YOU REPRESENT (HEREINAFTER "YOU" OR "YOUR"), TO ALL OF THE TERMS AND CONDITIONS PROVIDED BELOW.
 FEDEX MAY MAKE FUTURE CHANGES OR MODIFICATIONS TO SUCH TERMS AND CONDITIONS AT ANY TIME WITHOUT NOTICE, AND YOUR SUBSEQUENT VIEWING OR USE OF THIS SITE WILL CONSTITUTE YOUR AGREEMENT TO THE CHANGES AND MODIFICATIONS.
 \. Acknowledgment of Agreement with FedEx Software or Web-based Shipping Platform End User License Agreement or Terms of Use and Conditions of Carriage. Prior to accessing FedEx® Electronic Trade Documents, You acknowledge that You have accepted the Terms of Use or the End User License Agreement for the applicable FedEx internet-based shipping application or FedEx shipping software, including but not limited to FedEx Ship Manager Software, FedEx Ship Manager Server, FedEx Ship Manager at fedex.com, and FedEx Web Services, and agree with said Terms of Use or End User License Agreement. You also agree that all shipments are subject to the Conditions of Carriage as published by FedEx in the applicable Service Guide or Standard Conditions of Carriage on www.fedex.com or elsewhere and set out on the Air Way bill.
 \. Agreement to Use Electronic Trade Documents Instead of Printed Documents. By utilizing FedEx® Electronic Trade Documents, You authorize FedEx to ship Your international shipments using electronic documents instead of printed documents, including but not limited to the applicable commercial invoice, pro forma invoice, and export certificate of origin.
 \. Authorization for FedEx to Use Information. For any electronic trade documents completed by FedEx on behalf of You or Your company, You authorize FedEx to use the information provided by You to ship Your international packages, including but not limited to package level detail information, Your company letterhead and Your signature image or a signature image of an authorized representative of Your company.
 \. Original Documentation May Be Required for Some Shipments. You acknowledge that applicable customs laws, rules and regulations may require additional documentation for certain commodities, values or quantities and/or require that original hardcopy commercial invoices, licenses, permits, declarations, forms, certificates or other documentation accompany the shipment. You agree that it is Your responsibility to include all required documentation (including, without limitation, original hardcopy documentation) with any shipment You send using FedEx Electronic Trade Documents.
 \. Indemnification. You will, at Your sole cost and expense, defend, indemnify and hold harmless FedEx, its parent corporation, subsidiaries, affiliated companies and their respective officers, directors, employees, agents, successors, and assigns from all claims, demands, suits, damages, costs, expenses, fines and judgments, including reasonable attorneys' fees (hereinafter collectively "Claims"), arising out of FedEx's use of the information provided by You, including but not limited to package level detail information, Your company letterhead and Your signature image or a signature image of an authorized representative of Your company. FedEx may intervene and assume its defense in any such claims, at its expense and in its sole discretion. You will not settle any action relating to any Claim that involves FedEx without the prior written consent of FedEx.
+### Section 27. FedEx® Reporting
+THE FOLLOWING ADDITIONAL TERMS OF USE GOVERN YOUR USE OF FEDEX® REPORTING. YOUR VIEWING OR USE OF THIS SITE CONSTITUTES YOUR AGREEMENT, ON BEHALF OF YOURSELF AND THE ENTITY YOU REPRESENT (HEREINAFTER "YOU" OR "YOUR"), TO ALL OF THE TERMS AND CONDITIONS PROVIDED BELOW.
+FEDEX MAY MAKE FUTURE CHANGES OR MODIFICATIONS TO SUCH TERMS AND CONDITIONS AT ANY TIME WITHOUT NOTICE, AND YOUR SUBSEQUENT VIEWING OR USE OF THIS SITE WILL CONSTITUTE YOUR AGREEMENT TO THE CHANGES AND MODIFICATIONS.
+\. Information. FedEx possesses certain proprietary and confidential Information regarding customers' shipping activity with FedEx (hereinafter "Information"). Subject to these terms of use, FedEx grants You the non-exclusive royalty-free right and license to use the Information and any related documentation (collectively the "Information") provided by FedEx for the purpose of analyzing your shipping activity with FedEx and FedEx affiliated companies.
+\. Use. You may desire to obtain the Information to review Your activity with FedEx. You will use the Information solely to analyze trends in Your shipping activity with FedEx. You will follow any instructions provided by FedEx from time to time regarding access and use of the Information.
+\. Confidentiality. You will hold all Information in strict confidence, will not use it other than in connection with the rights granted under this Agreement and will cause Your employees to be bound by the same obligations of confidentiality to which You are bound under this Agreement. You will not provide access to or communicate the Information in any form to any third party without prior written consent from FedEx.
+\. Termination. FedEx may cease providing the Information at any time and is not obligated to provide any Information either in whole or in part.
+. Shipments. All shipments, and any claims in regard to such shipments, must be made in accordance with the terms and conditions of carriage contained in the applicable FedEx service guide, tariff or other applicable FedEx terms and conditions of carriage.