Eventbrite Privacy Policy

20240401_rev01 · COMPARED WITH 20240301_rev01 · ARCHIVE SNAPSHOT, DATE APPROXIMATE

Full text changes — 20240301_rev01 to 20240401_rev01

49493.1 Information Collected From All Users.
5050
5151**Information you provide to us**: For all Users we collect Personal Data when you voluntarily provide such information to the Services, such as when you register for access to the Services, contact us with inquiries, respond to one of our surveys, register for or purchase tickets to an event, or browse or use certain parts of the Services. The Personal Data we may collect includes without limitation your name, address, email address, content you have signaled you are interested in (for example, by viewing, clicking, liking, following, or searching on our Services) and any other information that you choose to provide and/or that enables Users to be personally identified.
5252
5353**Information we automatically collect**: We also automatically collect certain technical data that is sent to us from the computer, mobile device and/or browser through which you access the Services ("Automatic Data"). Automatic Data, includes without limitation, a unique identifier associated with your access device and/or browser (including, for example, your Internet Protocol (IP) address) characteristics about your access device and/or browser, statistics on your activities on the Services, information about how you came to the Services and data collected through Cookies, Pixel Tags, Local Shared Objects, Web Storage and other similar technologies. We and our vendors use such technologies to collect information on a real-time basis about how you use and navigate our Services. This may include information about your browsing behavior, page visits, clicks and cursor movements and searches on our sites. The information (including your IP address) collected by these technologies will be disclosed to or collected directly by these vendors, who use the information to help us evaluate your use of the Services.
5454
55You can find out more information about how we use Cookies and other similar tracking technologies in our [Cookie Statement](https://www.eventbrite.com/help/en-us/articles/666792/). When you register for the Services or otherwise submit Personal Data to us, we may associate other Non-Personal Data (including Non-Personal Data we collect from third parties) with your Personal Data. At such instance, we will treat any such combined data as your Personal Data until such time as it can no longer be associated with you or used to identify you.
55You can find out more information about how we use Cookies and other similar tracking technologies in our [Cookie Statement](https://www.eventbrite.com/help/en-us/articles/666792/eventbrite-cookie-policy/). When you register for the Services or otherwise submit Personal Data to us, we may associate other Non-Personal Data (including Non-Personal Data we collect from third parties) with your Personal Data. At such instance, we will treat any such combined data as your Personal Data until such time as it can no longer be associated with you or used to identify you.
5656
57573.2 Information Collected From Organizers.
5858
5959If you are an Organizer we will collect additional Personal Data from you.
6060
61**Information you provide to us**: In some cases, we may collect your credit card information (e.g., your credit card number and expiration date, billing address, etc.), some of which may constitute Personal Data, to secure certain payments. In addition, if you use our payment processing services, we will collect financial information from you (e.g., your bank account information or an address to send checks) as necessary to facilitate payments and information required for tax purposes (e.g., your taxpayer identification number). When you create an event, we may ask you to provide a phone number and send you a text message to verify your account and prevent fraudulent activity on our Services. Our SMS Terms are available [here](https://www.eventbrite.com/help/en-us/articles/927159/).
61**Information you provide to us**: In some cases, we may collect your credit card information (e.g., your credit card number and expiration date, billing address, etc.), some of which may constitute Personal Data, to secure certain payments. In addition, if you use our payment processing services, we will collect financial information from you (e.g., your bank account information or an address to send checks) as necessary to facilitate payments and information required for tax purposes (e.g., your taxpayer identification number). When you create an event, we may ask you to provide a phone number and send you a text message to verify your account and prevent fraudulent activity on our Services. Our SMS Terms are available [here](https://www.eventbrite.com/help/en-us/articles/927159/sms-terms-of-service/).
6262
6363**Information we obtain from other sources**: We may also collect or receive Personal Data including your name, email address and other contact information from third party sources, such as third party websites and marketing partners, your bank, our payment processing partners and credit reporting agencies.
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65653.3 Information Collected From Consumers.
6666
6767If you are a Consumer we will collect additional Personal Data from you, sometimes for our own purposes and other times on behalf of an Organizer (see Section 16 below for more information).
6868
69**Information you provide via Eventbrite Properties or Applications**: If you register for a paid event, you will provide financial information (e.g., your credit card number and expiration date, billing address, etc.) some of which may constitute Personal Data. In addition, Organizers can set up event registration pages to collect virtually any information from Consumers in connection with registration for an Organizer's event listed on the Services. Eventbrite does not control an Organizer's registration process nor the Personal Data that they collect. When you register for, or otherwise provide information to Eventbrite in conjunction with an Organizer event or activity, whether that information is yours or a third party's, in connection with a purchase, registration, or transfer, that Organizer will receive and may use the information you provide. Please see Section 5.5 below, titled "How We Disclose and Transfer Your Personal Data: [Organizers](https://www.eventbrite.com/help/en-us/articles/460838/)" for more information about an Organizer's receipt and use of your Personal Data.
69**Information you provide via Eventbrite Properties or Applications**: If you register for a paid event, you will provide financial information (e.g., your credit card number and expiration date, billing address, etc.) some of which may constitute Personal Data. In addition, Organizers can set up event registration pages to collect virtually any information from Consumers in connection with registration for an Organizer's event listed on the Services. Eventbrite does not control an Organizer's registration process nor the Personal Data that they collect. When you register for, or otherwise provide information to Eventbrite in conjunction with an Organizer event or activity, whether that information is yours or a third party's, in connection with a purchase, registration, or transfer, that Organizer will receive and may use the information you provide. Please see Section 5.5 below, titled "How We Disclose and Transfer Your Personal Data: [Organizers](https://www.eventbrite.com/help/en-us/articles/460838/eventbrite-privacy-policy/)" for more information about an Organizer's receipt and use of your Personal Data.
7070
7171**Information we obtain from other sources**: We may also collect or receive Personal Data from third party sources, such as Organizers, other Consumers, social media or other third party integrations, your credit card issuing bank, our payment processing partners or other third parties.
7272
73733.4 Information Collected from Sales Clients and Leads.
7474
7575If you engage with the Eventbrite sales team we may collect the following: your name, email, address, phone number, and other professional contact information. If you engage with the sales team and consent to recording a meeting, the sales team may collect audio and/or video recordings of you.
9191We may use your Personal Data for internal business purposes, including without limitation, to help us improve the content and functionality of the Services, to better understand our Users, to improve the Services, to protect against, identify or address wrongdoing, to enforce our Terms of Service, to manage your account and provide you with customer service, and to generally manage the Services and our business.
9292
93934.4 Eventbrite and Organizer Marketing.
9494
9595We may use your Personal Data for our marketing and advertising purposes, including (without limitation) by email, SMS marketing, display media, and targeting other devices (such as tablets, mobile devices and televisions). We do this in order to inform you about services or events we believe might be of interest to you, develop promotional or marketing materials and display Eventbrite or event-related content and advertising on or off the Services that we believe might be of interest to you. We may also do this on behalf of an Organizer, for example where your prior interactions with an Organizer suggest you may be interested in a particular type of event. See "Opt Out from Electronic Communications" below on how to opt out of various Eventbrite marketing communications.
9696
97You may see advertisements for our Services on third party websites, including on social media platforms. We also provide Organizers with tools to help them display advertisements for their events on third party websites and social media platforms. Where you see an advertisement on a third party website or social media platform, this may be because we or the Organizer engaged the third party or social media platform to show the advertisement to Users, or to others who have similar attributes to our Users. In some cases, this involves sharing your email address or other contact details with the third party or social media platform so that they can identify you as one of our Users, or identify other individuals with similar attributes to you in order to show them advertisements for our Services (or for our Organizer's events). If you no longer want your Personal Data to be used for these purposes please contact us at privacy@eventbrite.com. In the case of an Organizer's advertising, you may need to contact the Organizer directly. For more information about how we and Organizers market on, and interact with social media sites, please refer to [section 5.6](https://www.eventbrite.com/help/en-us/articles/460838/).
97You may see advertisements for our Services on third party websites, including on social media platforms. We also provide Organizers with tools to help them display advertisements for their events on third party websites and social media platforms. Where you see an advertisement on a third party website or social media platform, this may be because we or the Organizer engaged the third party or social media platform to show the advertisement to Users, or to others who have similar attributes to our Users. In some cases, this involves sharing your email address or other contact details with the third party or social media platform so that they can identify you as one of our Users, or identify other individuals with similar attributes to you in order to show them advertisements for our Services (or for our Organizer's events). If you no longer want your Personal Data to be used for these purposes please contact us at privacy@eventbrite.com. In the case of an Organizer's advertising, you may need to contact the Organizer directly. For more information about how we and Organizers market on, and interact with social media sites, please refer to [section 5.6](https://www.eventbrite.com/help/en-us/articles/460838/eventbrite-privacy-policy/).
9898
99994.5 Organizer Emails.
100100
101101We allow Organizers to use our email tools to contact Consumers for their current and past events, so you may receive emails from our system that originate with such Organizers and that we send on their behalf. If you registered for an event on the Services, your email address is available to that Organizer. However, Organizers may also import the email addresses they have from external sources and send communications through the Services to those email addresses, and we will deliver those communications to those email addresses on the Organizer's behalf. The Organizer and not Eventbrite is responsible for sending these emails. See "Opt Out from Electronic Communications" below on how to opt out of Organizer-initiated communications.
102102
1031034.6 Use of Interest-Based Data.
115115## 5-6
116116
1171175\. How We Disclose And Transfer Your Personal Data.
118118
1191195.1 Background.
120120
121We are not in the business of selling your Personal Data. We consider this information to be a vital part of our relationship with you. Therefore, we will not sell your Personal Data to third parties, including third party advertisers. Some interpretations of the CCPA take the position that when a website uses third parties' cookies or similar technology for its own analytics or advertising purposes, the website is engaged in a "sale." For more information, please see the State-Specific Supplemental Privacy Notices available [here](https://www.eventbrite.com/help/en-us/articles/212596/). There are certain circumstances in which we may disclose, transfer or share your Personal Data with certain third parties without further notice to you, as set forth in this Privacy Policy.
121We are not in the business of selling your Personal Data. We consider this information to be a vital part of our relationship with you. Therefore, we will not sell your Personal Data to third parties, including third party advertisers. Some interpretations of the CCPA take the position that when a website uses third parties' cookies or similar technology for its own analytics or advertising purposes, the website is engaged in a "sale." For more information, please see the State-Specific Supplemental Privacy Notices available [here](https://www.eventbrite.com/help/en-us/articles/212596/supplemental-privacy-notice-for-california-residents/). There are certain circumstances in which we may disclose, transfer or share your Personal Data with certain third parties without further notice to you, as set forth in this Privacy Policy.
122122
1231235.2 Business Transfers.
124124
125125As we develop our business, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, dissolution or similar event, Personal Data may be part of the transferred assets. We may also disclose your Personal Data in the course of due diligence for such an event. You acknowledge and agree that any successor to or acquirer of Eventbrite (or its assets) will continue to have the right to use your Personal Data and other information in accordance with the terms of this Privacy Policy.
126126
1271275.3 Parent Companies, Subsidiaries and Affiliates.
189189We may retain your Personal Data as long as you are registered to use the Services. You may delete your account by visiting the [Account Settings](https://www.eventbrite.com/account-settings) page. However, we may retain Personal Data for an additional period as is permitted or required under applicable laws. Even if we delete your Personal Data it may persist on backup or archival media for an additional period of time for legal, tax or regulatory reasons or for legitimate and lawful business purposes. For sales customers and prospects, we retain your data as long as we maintain a relationship with you and for a limited period of thereafter as necessary to meet business and legal requirements.
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191191## 9-10
192192
1931939\. Cookies, Pixels Tags, Local Shared Objects, Web Storage And Similar Technologies.
194194
195Please refer to our [Cookie Statement](https://www.eventbrite.com/help/en-us/articles/666792/) for more information about our use of cookies and other similar tracking technologies.
195Please refer to our [Cookie Statement](https://www.eventbrite.com/help/en-us/articles/666792/eventbrite-cookie-policy/) for more information about our use of cookies and other similar tracking technologies.
196196
19719710\. Your Choices.
198198
199199You have several choices available when it comes to your Personal Data:
200200
20120110.1 Limit the Personal Data You Provide.
203203You can browse the Services without providing any Personal Data (other than Automatic Data to the extent it is considered Personal Data under applicable laws) or with limiting the Personal Data you provide. If you choose not to provide any Personal Data or limit the Personal Data you provide, you may not be able to use certain functionality of the Services. For instance, in order to buy tickets as a Consumer, your name and email address will be required by the Organizer.
204204
20520510.2 Opt Out from Electronic Communications.
206206
207207(a) Eventbrite Marketing Communications.
208208
209Where it is in accordance with your marketing preferences, Eventbrite may send you electronic communications marketing or advertising the Services themselves or events on the Services, to the extent you have registered for the Services or purchased a ticket and/or registration to an event listed on the Services. You can also "opt out" of receiving these electronic communications by clicking on the "Unsubscribe" link at the bottom of any such electronic communication. In addition, you may also [manage your email preferences](https://www.eventbrite.com/help/en-us/articles/654526/) at any time by logging in (or signing up and then logging in), clicking on "Account" and then "Email Preferences."
209Where it is in accordance with your marketing preferences, Eventbrite may send you electronic communications marketing or advertising the Services themselves or events on the Services, to the extent you have registered for the Services or purchased a ticket and/or registration to an event listed on the Services. You can also "opt out" of receiving these electronic communications by clicking on the "Unsubscribe" link at the bottom of any such electronic communication. In addition, you may also [manage your email preferences](https://www.eventbrite.com/help/en-us/articles/654526/how-to-manage-your-email-preferences/) at any time by logging in (or signing up and then logging in), clicking on "Account" and then "Email Preferences."
210210
211211(b) Organizer-initiated Communications.
212212
213213Organizers may use our email tools to send electronic communications to those on their email subscription lists, including Consumers who have registered for their events on the Services in the past. Although these electronic communications are sent through our system, Eventbrite does not determine the content or the recipients of these electronic communications. Organizers are required to use our email tools only in accordance with all applicable laws. Eventbrite provides an "Unsubscribe" link on each of these emails, which allows recipients to "opt out" of electronic communications from the particular Organizer.
214214
215215(c) Social Notifications.
261261Please review this policy periodically, and especially before you provide any Personal Data. This Privacy Policy was updated on the date indicated above. Your continued use of the Services following the effectiveness of any Modifications to this Privacy Policy constitutes acceptance of those Modifications. If any Modification to this Privacy Policy is not acceptable to you, you should cease accessing, browsing and otherwise using the Services.
262262
263263## 15-16
264264
26526515\. Dispute Resolution.
266266
267If you have a complaint about Eventbrite's privacy practices you should write to us at: Eventbrite, Inc., Attn: Privacy Officer, 95 Third Street, 2nd Floor, San Francisco, California, 94103 USA, or by email privacy@eventbrite.com. We will take reasonable steps to work with you to attempt to resolve your complaint. Residents of the EEA, Switzerland or the UK who believe that their information has not been processed in compliance with the EU-US Data Privacy Framework, the Swiss-US Data Privacy Framework or the UK Extension to the EU-US Data Privacy Framework may raise their complaints in a number of ways. For further information, please see our [Data Privacy Framework Notice](https://www.eventbrite.com/help/en-us/articles/415689/).
267If you have a complaint about Eventbrite's privacy practices you should write to us at: Eventbrite, Inc., Attn: Privacy Officer, 95 Third Street, 2nd Floor, San Francisco, California, 94103 USA, or by email privacy@eventbrite.com. We will take reasonable steps to work with you to attempt to resolve your complaint. Residents of the EEA, Switzerland or the UK who believe that their information has not been processed in compliance with the EU-US Data Privacy Framework, the Swiss-US Data Privacy Framework or the UK Extension to the EU-US Data Privacy Framework may raise their complaints in a number of ways. For further information, please see our [Data Privacy Framework Notice](https://www.eventbrite.com/help/en-us/articles/415689/data-privacy-framework/).
268268
26926916\. EEA, SWITZERLAND AND UK ONLY
270270
271271The EU General Data Protection Regulation (GDPR) requires Eventbrite and Organizers using the Service to provide Users with more information about the processing of their Personal Data. Here is what you need to know:
272272
273273Legal grounds for processing your Personal Data
283283- the processing is in our legitimate interest as an event organizing and ticketing platform (for example, to protect the security and integrity of our systems and to provide you with customer service, etc.).
284284
285285Transfers of Personal Data
286286
287287As Eventbrite is a global company, we may need to transfer your Personal Data outside of the country from which it was originally provided. This may be intra-group or to third parties that we work with who may be located in jurisdictions outside the EEA, Switzerland and the UK which have no data protection laws or laws that are less strict compared with those in Europe.
288288
289Whenever we transfer Personal Data outside of the EEA, Switzerland or the UK, we take legally required steps to make sure that appropriate safeguards are in place to protect your Personal Data. This includes the use of Standard Contractual Clauses issued pursuant to Commission Implementing Decision (EU) 2021/914 of June 4, 2021 of the European Parliament and of the Council, and for transfers from the UK, the UK International Data Transfer Addendum (IDTA). You can find Eventbrite's [pre-signed Standard Contractual Clauses](https://cdn.evbstatic.com/s3-s3/static/images/en_US/legal_policies/Eventbrite_Organizer_Standard_Contractual_Clauses.pdf) and additional information in the [Organizer Data Processing Agreement](https://www.eventbrite.com/help/en-us/articles/429030/) (DPA).
289Whenever we transfer Personal Data outside of the EEA, Switzerland or the UK, we take legally required steps to make sure that appropriate safeguards are in place to protect your Personal Data. This includes the use of Standard Contractual Clauses issued pursuant to Commission Implementing Decision (EU) 2021/914 of June 4, 2021 of the European Parliament and of the Council, and for transfers from the UK, the UK International Data Transfer Addendum (IDTA). You can find Eventbrite's [pre-signed Standard Contractual Clauses](https://cdn.evbstatic.com/s3-s3/static/images/en_US/legal_policies/Eventbrite_Organizer_Standard_Contractual_Clauses.pdf) and additional information in the [Organizer Data Processing Agreement](https://www.eventbrite.com/help/en-us/articles/429030/data-processing-addendum-for-organizers/) (DPA).
290290
291Eventbrite has also certified its compliance with the EU-US Data Privacy Framework, the Swiss-US Data Privacy Framework, and the UK Extension to the EU-US Data Privacy Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data transferred from those countries. We have certified that we adhere to the Data Privacy Framework principles of Notice, Choice, Accountability for Onward Transfers, Security, Data Integrity & Purpose Limitation, Access, and Recourse, Enforcement & Liability when processing Personal Data from the EEA, Switzerland or the UK in the United States. You can find out more about our commitment to the EU-US Data Privacy Framework, the Swiss-US Data Privacy Framework, and the UK Extension to the EU-US Data Privacy Framework in our [Data Privacy Framework Notice](https://www.eventbrite.com/help/en-us/articles/415689/).
291Eventbrite has also certified its compliance with the EU-US Data Privacy Framework, the Swiss-US Data Privacy Framework, and the UK Extension to the EU-US Data Privacy Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data transferred from those countries. We have certified that we adhere to the Data Privacy Framework principles of Notice, Choice, Accountability for Onward Transfers, Security, Data Integrity & Purpose Limitation, Access, and Recourse, Enforcement & Liability when processing Personal Data from the EEA, Switzerland or the UK in the United States. You can find out more about our commitment to the EU-US Data Privacy Framework, the Swiss-US Data Privacy Framework, and the UK Extension to the EU-US Data Privacy Framework in our [Data Privacy Framework Notice](https://www.eventbrite.com/help/en-us/articles/415689/data-privacy-framework/).
292292
293293Personal Data retention
294294
295295We retain your Personal Data for as long as necessary to provide you with our Services, or for other important purposes such as complying with legal obligations, resolving disputes, and enforcing our agreements.
296296
297297If you have an account with us, we will typically retain your Personal Data for a period of ninety (90) days after you have requested that your account is closed or if it's been inactive for seven (7) years.
313313However, if you register for an event as a Consumer, we will process your Personal Data to help administer that event on behalf of the Organizer (for example, sending confirmation, promotional and feedback emails, processing payments, etc.) and to help the Organizer target, and understand the success of, their event and event planning (for example, providing event reports, using analytics to gain insights into the effectiveness of various sales channels, etc.). In these circumstances, Eventbrite merely provides the tools for Organizers; Eventbrite does not decide what Personal Data to request on registration forms, nor is it responsible for the continued accuracy of any Personal Data provided. Any questions that you may have relating to your Personal Data and your rights under data protection law should therefore be directed to the Organizer as the data controller, not to Eventbrite.
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315315## 17-18
316316
31731717\. CALIFORNIA, VIRGINIA, COLORADO, CONNECTICUT, UTAH, and NEVADA RESIDENTS ONLY.
318318
319If you are a resident of California, Virginia, Colorado, Connecticut, Utah or Nevada, we provide additional information about our information practices and you may have certain rights with respect to your information. For more information, please see the State-Specific Supplemental Privacy Notices [here](https://www.eventbrite.com/help/en-us/articles/212596/).
319If you are a resident of California, Virginia, Colorado, Connecticut, Utah or Nevada, we provide additional information about our information practices and you may have certain rights with respect to your information. For more information, please see the State-Specific Supplemental Privacy Notices [here](https://www.eventbrite.com/help/en-us/articles/212596/supplemental-privacy-notice-for-california-residents/).
320320
32132118\. BRAZIL ONLY.
322322
323If you are a Brazil user, we provide additional information about our information practices and you may have certain rights with respect to your information. For more information, please see the Brazil Supplemental Privacy Notice [here](https://www.eventbrite.com.br/help/pt-br/articles/493065/).
323If you are a Brazil user, we provide additional information about our information practices and you may have certain rights with respect to your information. For more information, please see the Brazil Supplemental Privacy Notice [here](https://www.eventbrite.com.br/help/pt-br/articles/493065/supplemental-privacy-notice-for-brazil/).