Eventbrite Community Guidelines

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1Eventbrite brings together a diverse community of millions of people to discover a variety of live experiences around the globe. We take the integrity of our platform very seriously. We've developed Eventbrite's Community Guidelines to outline what is not allowed on our marketplace or in connection with the use of our services. Additionally, some features may have specific policies; please review our Ad Content Guidelines to understand what may not be allowed when using those services.
2
3These Community Guidelines are part of the broader Eventbrite Terms of Service. Terms like 'Organizer', 'User', and 'Services' follow the same definitions. We may remove or restrict content that violates these Guidelines or our Terms of Service.
4
5## BUILDING A BRITE COMMUNITY
6
7Eventbrite's mission is to bring the world together through shared experiences. We provide a global marketplace where you can create or find live experiences that fuel your passions, and we are committed to enabling event creators to host safe gatherings. Our core values of expression, physical safety, authenticity, and dignity guide this commitment. Read more about our Trust and Safety Values [here](https://www.eventbrite.com/blog/press/newsroom/eventbrites-trust-and-safety-values/).
8
9From marathons and movie festivals to culinary classes and comedy shows, we encourage you to create events that unite your community. To host events that help facilitate a safe and trusted marketplace, read our [Safety Playbook](https://www.eventbrite.com/corporate/safety-playbook/) and guide on [Best Practices for a High-Quality Event Listing](https://www.eventbrite.com/blog/event-listing-best-practices/).
10
11Our Community Guidelines apply to all content published on our platform, including but not limited to event listings, images, videos, emails, and content generated through AI. Because of the unique nature of our marketplace, these prohibitions extend not only to the specific content shared through the marketplace but also to activities occurring at a live event ticketed on the marketplace.
12
13In some contexts, including but not limited to academia or education, content that might otherwise be violating may be permitted by our policies, at our sole discretion, provided that the context and content make the intent clear. Please note that some aspects of these Guidelines are maintained to adhere to our payment processors' acceptable use policies, including but not limited to certain restrictions on cannabis, adult content, and gambling. Additionally, while these Guidelines are generally applicable globally, some Guidelines may differ in some jurisdictions. It's important that you abide by the local laws and regulations where applicable. Below, you will find our current list of prohibited content. Please note that the list (and the illustrated examples) isn't exhaustive, and we may add to it or improve upon it, so it is important that you continue to check in on any modifications or updates frequently.
14
15## HOW TO FLAG VIOLATING CONTENT
16
17Our goal is to promote a safe and respectful community. If you learn of any content that may violate these Community Guidelines or our [Terms of Service](https://www.eventbrite.com/help/en-us/articles/251210/eventbrite-terms-of-service/), please use the [Report This Event](https://www.eventbrite.com/help/en-us/articles/212250/how-to-report-an-event-on-eventbrite/) link in the event's footer, or in the case of violating content other than event listings, [contact us](https://www.eventbrite.com/support/contact-us) right away.
18
19## HOW EVENTBRITE MODERATES CONTENT
20
21Read more about how Eventbrite moderates content [here](https://www.eventbrite.com/help/en-us/articles/571283/how-eventbrite-personalizes-and-moderates-content/).
22
23### Animal Abuse
24
25**Our prohibition on Animal Abuse includes but is not limited to:**
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27- Illegal hunting
28
29- Maiming, mutilation, torture, wounding, or killing outside of standard practices, such as food preparation or legal hunting
30
31- Trafficking, trade, or other illegal commercial exploitation of endangered animals and their products
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33- Sexual abuse of animals, including bestiality
34
35### Bullying
36
37**Our prohibition on Bullying includes but is not limited to:**
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39- Online bullying, shaming, blackmailing, doxxing, or abusive or threatening treatment of others such as demeaning, insulting, or expressing disgust or contempt for an individual's physical appearance, intellect, or character
40
41- Statements claiming intent of violence, or calls for action of violence towards any person(s)
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43- Content that promotes, encourages, or provides instructions for self-harm, suicide, or eating disorders
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45- Content and/or behavior that harasses, stalks, or otherwise abuses someone
46
47### Child Endangerment
48
49**Our prohibition on Child Endangerment includes but is not limited to:**
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51- Anything that would be considered Child Sexual Abuse Material (CSAM), which includes material that depicts the sexual abuse and exploitation of children including child nudity and content intended for the purpose of sexual arousal, torture, cruelty or physical abuse of children or their sensitive body parts, or any other content that puts children at risk. When instances of CSAM are identified on our marketplace, we will report them to the National Center for Missing and Exploited Children (NCMEC) and/or the relevant authorities as required by law. Additionally, a single violation of this policy could lead to the suspension of your account.
52
53**NOTE:** In line with Eventbrite's [Terms of Service](https://www.eventbrite.com/help/en-us/articles/251210/eventbrite-terms-of-service/), if you are organizing an event where children under the legal age of majority in the applicable jurisdiction may attend, the parent or legal guardian must register the minor and/or purchase the ticket on their behalf. You also may not use our tools or Services to collect data directly from anyone under the legal age of majority in the applicable jurisdiction.
54
55### Controlled Substances (including Cannabis)
56
57**Our prohibition on prescription medication, or other Controlled Substances. This includes but is not limited to:**
58
59- Illegal or unauthorized sale, use, consumption, manufacture, supply, possession, import, export or ingestion of prescription medication, or other controlled substances
60
61**Our prohibition on Cannabis includes but is not limited to:**
62
63- Sale of cannabis or cannabis-infused products (including cannabis- or hemp-derived cannabinoids) as part of the ticket purchase
64
65- Free giveaways or discounted cannabis or cannabis-infused products as part of the ticket purchase (including infused products intended for human consumption at the event or as part of gift bags to take away from the event)
66
67- Training on the cultivation of cannabis, or preparation of cannabis or cannabis-infused products
68
69- Any other illegal use, solicitation, sale, distribution, or marketing of cannabis or cannabis-infused products
70
71**NOTE:** If you use Eventbrite to create an event that somehow involves, mentions or concerns cannabis, you are responsible for complying with the restrictions applicable to your jurisdiction, which may include prohibitions, licensing requirements, and/or restrictions on certain types of events and the marketing thereof.
72
73### Dangerous Organizations or Individuals
74
75**Our prohibition on Dangerous Organizations or Individuals includes but is not limited to:**
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77- Promoting organized criminal activity or terrorist organizations
78
79- Using coded language or symbols known to be associated with organized criminal activity or terrorist organizations
80
81- Glorifying or praising or organizations or individuals involved in organized criminal activity or terrorist organizations
82
83- Glorifying or praising violent activity carried out by organized criminal groups or terrorist organizations
84
85### Exploitation
86
87**Our prohibition on Exploitation includes but is not limited to:**
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89- Using force, fraud, or coercion to exploit a person for labor, services, or commercial sex act(s) such as sex trafficking, forced human labor, unlawful migration, trading in organs or products made from human remains or body parts, orphanage trafficking, and forced marriage.
90
91- Sharing non-consensual or voyeuristic content such as images of a private or sexual nature obtained or published without consent, e.g., revenge porn and up-skirt images.
92
93- Sharing Child Sexual Abuse Material, such as content that depicts the sexual abuse and exploitation of children under the legal age of majority in the applicable jurisdiction, including child nudity and content intended for the purpose of sexual arousal, torture, cruelty, or physical abuse of children or their sensitive body parts, or any other content that puts children at risk.
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95As outlined in the Child Endangerment section of these Guidelines, we treat instances of CSAM very seriously and, when identified, report them to the National Center for Missing and Exploited Children (NCMEC) and/or the relevant authorities as required by law. Additionally, a single violation of this policy could lead to the suspension of your account.
96
97### Fraud
98
99We prohibit content and activities intended to defraud users or third parties by exploiting them for money or personal data. This causes significant harm to people and businesses and erodes trust in our community**.Our prohibition on Fraud includes but is not limited to:**
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101- Selling tickets to fake events
102
103- Using stolen credentials to fraudulently purchase tickets or gain unauthorized access to an account
104
105- Phishing victims for personal or financial information, or to install malware on their device
106
107- Scams such as 'Get Rich Quick' schemes, fake credit repair services, or other fraudulent and deceptive services
108
109### Gambling, Raffles, Sweepstakes, or Giveaways
110
111**Our prohibition on certain Gambling, Raffles, Sweepstakes, or Giveaways includes but is not limited to:**
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113- Events held virtually at an online casino
114
115- Events that include buy-ins for gambling activities, such as betting, lotteries, or games of chance, as part of the ticket purchase
116
117- Events that involve giving away prohibited items such as drugs or weapons
118
119- Events that include [raffles, sweepstakes, or giveaways](https://www.eventbrite.com/help/en-us/articles/310206/raffles-sweepstakes-and-giveaways-policy/) that:
120
121 - are not taking place at a live event, or
122
123 - are otherwise prohibited by law.
124
125Many jurisdictions contain legal restrictions on raffles, sweepstakes, or other giveaways, including limitations on giveaways that are facilitated online. If you use Eventbrite to create a listing for an event that involves such a giveaway, you are responsible for complying with the restrictions applicable to your jurisdiction.
126
127### Harmful Misinformation
128
129**Our prohibition on Harmful Misinformation includes but is not limited to:**
130
131- Misleading content that encourages violence against an individual or specific group of people
132
133- Scientifically or medically unsubstantiated health advice that may have detrimental effects on attendees' health or public safety
134
135- False or misleading information that impedes an election's integrity or an individual's or group's civic participation, such as:
136
137 - False or misleading information about public safety that is intended to deter people from exercising their right to vote or participate in a census
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139 - Content that encourages or instructs voters or participants to misrepresent themselves or illegally participate
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141 - Content intended to delegitimize election results on the basis of false or misleading claims
142
143### Hate Speech
144
145We consider hate speech to be disparagement of, discrimination against, or other direct attacks on a person or group of people based on a set of protected characteristics. We also consider hate speech to include incitement, promotion, or condoning of hatred or discrimination against a person or group of people based on the same set of protected characteristics. Those protected characteristics are race, sex, ethnicity, religion, national origin, immigration status, gender identity, sexual orientation, disability, age, or veteran status.**Our prohibition on Hate Speech includes but is not limited to the following examples in relation to protected characteristics of a group or its members:**
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147- Dehumanization, such as:
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149 - Comparisons to animals, e.g., insects and animals viewed as culturally inferior
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151 - Comparisons to diseases and bacteria or statements calling for the contracting of diseases
152
153- Claims of mental, physical, moral, or hygiene-based inferiority, such as:
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155 - Pejorative claims about physical appearance, like ugly or hideous
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157 - Claims that members of a group are liars or arrogant
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159 - Using pejorative terms related to sexual activity, like whore
160
161- Harmful stereotypes or statements historically linked to intimidation, exclusion, or violence, such as:
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163 - Blackface
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165 - Holocaust denial
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167 - Claims that Jewish people control financial institutions
168
169- Expressions of contempt, such as:
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171 - Dismissing or discounting the experiences of victims of hate crimes
172
173 - Expressions of hate or expressions of dismissal aimed at a person or group explicitly on the basis of protected characteristics. For example, statements that include phrases like: "I despise," "I hate," "I can't stand," "I don't like," or "I don't respect"
174
175 - Intentionally misclassifying specific people's preferred identity with a protected characteristic in a manner intended to degrade, shame, or insult
176
177- Promotion of supremacism
178
179 - Claims that a person or group is better than or superior to a different person or group
180
181 - Claims that a person or group is less than adequate, such as calling the person or group "worthless" or "useless"
182
183- Harmful slurs
184
185 - Words or phrases that are inherently harmful to particular people and groups because they create an atmosphere of exclusion and intimidation, or have been used in the past to intimidate, degrade, or exclude people, and they are often historically linked to discrimination (including systemic discrimination), oppression, and offline violence
186
187- Event and societal exclusion
188
189 - Exclusion of people from an event posted on our platform. NOTE: This may be permissible when the exclusion furthers a legitimate interest for the organizer, and the exclusion is proportional to that interest, such as religion-based exclusions for places of worship.
190
191 - Political, physical, social, or economic exclusion, such as denying the right to participate in the political process
192
193- Support for hypothetical harm
194
195 - Aspirational statements or other statements made in support of harm befalling people associated with a protected characteristic, such as statements:
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197 - In favor of contracting a disease
198
199 - In favor of or calls for death in a generalized way
200
201- Targeted insults or extreme and profane attacks, such as insulting or degrading behavior
202
203### Illegal Content and Activities
204
205**Our prohibition on Illegal Content and Activities includes but is not limited to:**
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207- The sale, use, consumption, manufacture, supply, possession, import, export, or ingestion of illegal drugs or other illegal substances
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209- Pyramid schemes
210
211- Any other content or activity that is illegal under applicable law
212
213### Interference with Integrity and Security of Eventbrite Services
214
215**Our prohibition on Interference with the Integrity and Security of Eventbrite Services includes but is not limited to:**
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217- Interfering with, disrupting the operation of, or attempting to gain unauthorized access to the Eventbrite Services or the servers or networks used to make the Services available
218
219- Posting, transmitting through or releasing viruses, spyware, bots, or other software that may be harmful or intended to damage or hijack the operation of, or to monitor the use of, any Eventbrite hardware, software or equipment
220
221- Sharing a login email and password among team members. If multiple people help you host events, use our [roles and permissions feature](https://www.eventbrite.com/help/en-us/articles/509534/how-to-manage-roles-and-permissions/) so your team members can log in and help you create and manage events using their own login credentials.
222
223### Invasion of Privacy
224
225**Our prohibition on the violation of Privacy Rights includes but is not limited to:**
226
227- Using Eventbrite to collect or share credit card numbers, social security numbers, financial information, or other sensitive information not absolutely necessary for the administration of your event, and not available for collection through alternative methods.
228
229### Misrepresentation
230
231It is prohibited to misrepresent yourself or your event, or to use Eventbrite to facilitate transactions in a misleading manner. This activity causes significant harm to people and businesses and erodes trust in our community.**Our prohibition on Misrepresentation includes but is not limited to:**
232
233- Selling tickets to events, venues, or locations without the appropriate authorization
234
235- Redirecting payment for registration offline or to an alternative payment platform
236
237- Multi-level marketing that makes unverified and exaggerated claims of potential income that can be generated by taking a certain action
238
239- Impersonating any person or entity, including without limitation any governmental official or public figure
240
241- Falsely stating or otherwise misrepresenting your affiliation with any person or entity
242
243- Expressing or implying that Eventbrite endorses any statement you make without expressed written approval to do so
244
245- Using Eventbrite for partial payments while collecting the remainder through cash, alternative payment platforms, or at-the-door transactions, which misrepresents the nature and completeness of the Eventbrite purchase. This includes using Eventbrite as a reservation or deposit system where the full event cost is not processed through the platform.
246
247- Facilitating transactions for anything other than a ticket for an event, unless you're selling merchandise directly related to your event via our [Add-Ons feature](https://www.eventbrite.com/help/en-us/articles/624500/how-to-sell-additional-items-like-merchandise-for-your-event/). NOTE: Any merchandise you sell must otherwise comply with relevant local laws and regulations, these Community Guidelines, and our [Terms of Service](https://www.eventbrite.com/help/en-us/articles/251210/eventbrite-terms-of-service/).
248
249### Nudity or Sexual Content
250
251**Our prohibition on Nudity or Sexual Content includes but is not limited to:**
252
253- Pornography or links to pornographic sites
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255- Imagery that depicts nudity or genitalia and that may result in sexual arousal, or is posted in a sexualized context
256
257- Content relating to sexual solicitation, the selling of sexual activities and services, strip services, sexual massages, and escort services
258
259- Explicit content about sexual fetishes
260
261- Content that promotes sexual violence or sexual activity, including coercion or non-consent of any kind
262
263- Content depicting a person or persons engaging in explicit sexual activity
264
265- Content that depicts or promotes incest, pedophilia, bestiality, or necrophilia
266
267- Content containing voyeuristic or intimate imagery or recordings
268
269In some jurisdictions, when content may not be suitable for all audiences, we may make the content private or otherwise reduce its distribution or prominence. This includes but is not limited to:
270
271- Events that focus on adult sexual activity, such as sex or kink/fetish parties, classes and workshops where active participation in sexual activities is required or expected, or events where sex toys will be sold or promoted
272
273- Nude modeling, photography, or drawing class
274
275- Events displaying sexually suggestive images
276
277- Adult performances such as burlesque shows, strip teases, cabaret, or pole dancing that include sexually suggestive text or imagery
278
279### Reselling
280
281**Our prohibition on Reselling includes but is not limited to:**
282
283- The resale of tickets through Eventbrite's marketplace that you have purchased on Eventbrite or any alternative event registration platform. For tickets you purchased on Eventbrite, you may be able to [transfer them to someone else](https://www.eventbrite.com/help/en-us/articles/431834/how-to-transfer-tickets-to-someone-else/) by editing your order information.
284
285### Spam
286
287We define Spam as any unsolicited, low-quality, or manipulative content that intends to mislead, deceive, or disrupt someone's experience, typically for commercial purposes. This includes content created in excessive volume, or content that is designed to manipulate search rankings or platform visibility. This activity causes significant harm to people and businesses and erodes trust in our community.
288
289**Our prohibition on Spam includes but is not limited to:**
290
291- Content that primarily promotes commercial products or services, whether your own or a third party's, with no relation to an event. NOTE: We allow commercial content when it refers to sponsors of an event, or when you are selling merchandise directly related to your event via our [Add-Ons](https://www.eventbrite.com/help/en-us/articles/624500/how-to-sell-additional-items-like-merchandise-for-your-event/) feature. Any merchandise you sell must otherwise comply with relevant local laws and regulations, these Community Guidelines, and our [Terms of Service](https://www.eventbrite.com/help/en-us/articles/251210/eventbrite-terms-of-service/).
292
293- Content that links out to deceptive or misleading URLs. This includes URLs that lead to unsafe or unrelated websites, that promise one type of content but deliver something substantially different, and/or that require an action to be taken in order to access promised content.
294
295- Content that employs behind-the-scenes search engine optimization tactics to make content appear genuine or of higher quality than it is. This includes using hidden text or links, or keyword stuffing in a specific attempt to manipulate search rankings.
296
297- Content that is repeatedly listed in an inauthentic manner intended to manipulate search rankings, such as an online event listed in multiple cities. Visit our [Help Center](https://www.eventbrite.com/help/en-us/articles/337081/how-to-set-up-an-online-only-event/) for best practices on creating an online-only event. NOTE: We do allow users to create multiple events as part of a series via our [Recurring Events](https://www.eventbrite.com/help/en-us/articles/193464/set-up-an-event-with-multiple-dates-without-an-event-schedule/) feature.
298
299- Publishing events at a high-volume that provide minimal value to attendees or are created primarily to manipulate search visibility or platform algorithms.
300
301- Content sent to recipients who have not opted in to receiving the communication, or who have explicitly opted out of receiving the communication
302
303### Non-Hosted Events
304
305Eventbrite's mission is to bring the world together through live experiences that foster connection and community. To ensure all events align with this mission and maintain the quality standards our community expects, all events must have a live human host or facilitator and be tied to a predefined start and end time.
306
307Our prohibition on Non-Hosted Events includes but is not limited to:
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309- Self-guided tours, scavenger hunts, or walking experiences that do not include a live human guide or facilitator.
310
311- Self-paced online courses, training programs, or educational content that can be accessed on-demand without a live instructor.
312
313- Pre-recorded seminars, workshops, or presentations that do not include real-time interaction with a live host.
314
315- "Guideless" in-person activities such as bar crawls, networking or dating events, or other social gatherings that lack active facilitation or coordination by a live host.
316
317- Any event experience that operates on a 24/7/365 on-demand basis without scheduled, live human interaction.
318
319Permitted events include:
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321- Online training sessions and webinars with live instructors, even if recorded for later reference.
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323- Guided tours with live tour guides, whether in-person or virtual.
324
325- Workshops and classes with real-time instruction and interaction, whether in-person or virtual.
326
327- Bar crawls, food tours, and similar activities where attendees check in with a live person who verifies tickets and provides event materials (such as wristbands, maps, or instructions) before participants engage in self-guided portions of the experience
328
329### Third-Party Rights Infringement
330
331Users of Eventbrite may not violate the rights of third parties where applicable by law.**Our prohibition on Third-Party Rights Infringement includes but is not limited to:**
332
333- Uploading, distributing, reproducing, duplicating, or scraping any content on Eventbrite that you do not have a right to under any law. This includes, but is not limited to, all images, logos, videos, and text uploaded to Eventbrite. If you have identified an unauthorized use of your intellectual property on Eventbrite, please follow the process in our [Copyright and Trademark Policy](https://www.eventbrite.com/support/articleredirect).
334
335### Violence and Physical Harm
336
337We prohibit events that risk the physical safety of those attending or that risk inciting violence or harm in the broader community.**Our prohibition on Violence includes but is not limited to:**
338
339- Acts of extreme violence or cruelty
340
341- Promotion of sexual violence or sexual activity involving coercion or non-consent of any kind
342
343- Content that promotes, encourages, or provides instructions for self-harm or suicide
344
345- Encouragement, suggestions, engagement in, or instructions for others to engage in violent behavior, such as:
346
347 - Promoting violent acts
348
349 - Inciting violence against specific individuals or groups
350
351 - Sharing information or materials intended to facilitate violence (e.g., bomb-making instructions)
352
353 - Using coded language or symbols known to be associated with violent groups or actions
354
355 - Glorifying or praising violent events, or organizations or individuals involved in violent acts
356
357**Our prohibition on Physical Harm includes but is not limited to:**
358
359- Events lacking proper safety protocols such as:
360
361 - Participating in extreme sports without appropriate safety measures
362
363 - Participating in risky stunts, pranks, or online trends
364
365- Events likely to result in overcrowding, which can lead to injuries, trampling, or other safety hazards
366
367- Events promoting consumption of illegal drugs or misuse of legal substances
368
369- Promotion or encouragement of the ingestion or self-administration of physically harmful substances.
370
371### Weapons and Firearms
372
373**Our prohibition on Weapons and Firearms includes but is not limited to:**
374
375- Vendors, trade shows, raffles, auctions, and/or giveaways that sell, distribute, or transfer:
376
377 - Firearms, firearm parts or hardware, ammunition, radioactive substances, corrosive substances, pyrotechnics, explosives, and/or
378
379 - Weapons and other devices designed to cause physical injury, such as knives, bombs, stun guns, or tasers.