General Terms of Service

NOTED

FIRST SEEN 2026-08-29 · VERSION 20260829_rev01 · COMPARED WITH 20260828_rev01

What changed, in plain language

DreamHost removed "Managed VPS" from the list of products excluded from its 30-day money-back guarantee. In plain terms, Managed VPS customers now appear to be covered by the 30-day refund policy instead of being carved out of it — a small change in the customer's favor. Nothing else in the billing, cancellation, or auto-renewal terms changed.

Changelog

± CHANGEDManaged VPS no longer excluded from the 30-day money-back guarantee
The refund section used to list "Managed VPS" among the products that don't get the 30-day refund. That product is no longer on the exclusion list, so Managed VPS now looks like it falls under the standard 30-day money-back guarantee. Email Service, Dedicated Server, VPS, Remixer, and DreamCompute are still excluded.
excluding Email Service, Dedicated Server, VPS, Managed VPS, Remixer, and DreamCompute products, within thirty (30) days of initial signup, they shall be able to do so for any reason
excluding Email Service, Dedicated Server, VPS, Remixer, and DreamCompute products, within thirty (30) days of initial signup, they shall be able to do so for any reason
± CHANGEDSame removal applied to the cancellation-after-refund-period paragraph
The paragraph explaining what happens when a service is canceled after the 30-day guarantee window also dropped "Managed VPS" from its exclusion list, keeping it consistent with the refund rule above.
as applicable to Website Hosting Services, excluding Email Service, Dedicated Server, VPS, Managed VPS, Remixer, and DreamCompute products, the Service will be canceled before the next payment is due
as applicable to Website Hosting Services, excluding Email Service, Dedicated Server, VPS, Remixer, and DreamCompute products, the Service will be canceled before the next payment is due
± CHANGEDSame removal applied to the credit card / PayPal refund clause
The sentence limiting the money-back guarantee to credit card and PayPal payments also no longer lists Managed VPS as an excluded product.
The "30-Day Money-Back Guarantee" offer is only applicable to credit card and PayPal payments for DreamHost Website Hosting Services, excluding Email Service, Dedicated Server, VPS, Managed VPS, Remixer, and DreamCompute products.
The "30-Day Money-Back Guarantee" offer is only applicable to credit card and PayPal payments for DreamHost Website Hosting Services, excluding Email Service, Dedicated Server, VPS, Remixer, and DreamCompute products.

Full text changes — 20260828_rev01 to 20260829_rev01

COLOUR MARKS THE SEVERITY OF A FLAGGED CLAUSE · + AND − MARK ADDED AND REMOVED

 When creating an account, you may select your preferred currency. **Once you select a preferred currency, this choice is final and cannot be changed.** All future transactions will be processed in the selected currency. **Prices are standardized and may account for operational costs, including currency conversion fees and regional pricing policies.** By proceeding with a currency selection, you acknowledge and accept this policy.
 Customer agrees to a thirty (30) day contract minimum beginning upon commencement of service. Exact contract duration is decided upon at signup.
 Customer agrees that all charges and fees associated with an account are their sole responsibility. Failure to make payment within sixty (60) days of the due date may result in restriction of access to, or suspension of Services.
+If the customer wishes to cancel DreamHost Website Hosting Services, excluding Email Service, Dedicated Server, VPS, Managed VPS, Remixer, and DreamCompute products, within thirty (30) days of initial signup, they shall be able to do so for any reason (aside from disablement for Terms of Service, or incorporated policy violations) and have their money promptly refunded.
+If the customer wishes to cancel DreamHost Website Hosting Services, excluding Email Service, Dedicated Server, VPS, Remixer, and DreamCompute products, within thirty (30) days of initial signup, they shall be able to do so for any reason (aside from disablement for Terms of Service, or incorporated policy violations) and have their money promptly refunded.
 Services provided by third parties and DreamHost partners are not part of the 30-day refund policy, and no early-ending credit applies. Billing will stop at the end of the term during which the service is canceled.
 **AUTOMATIC RENEWAL**: **At the end of the contract term, the contract will automatically renew at the then-current, non-promotional rate for the original contract length indefinitely until canceled. At the end of any trial period, the applicable Service will convert to the corresponding paid Service and be charged at the applicable rate, unless canceled prior to the trial end date.**
 **DreamHost will automatically renew the applicable service when it comes up for renewal and will take payment from the payment method associated with your account. If you do not wish for any service to automatically renew, you may elect to cancel that service, in which case, your Services will terminate upon expiration of the then-current term, unless you manually renew your Services before that date. Any Services must be canceled prior to their renewal date(s) in order to avoid automatic renewals. Renewal dates take effect at midnight, PST.**
+**If the customer's payment card is determined to be expired, invalid, or otherwise not able to be charged, the customer agrees that DreamHost may use other payment methods linked to the customer's bank account (such as new credit card credentials from your card issuer). If a DreamHost Service is terminated after the 30-day Money-Back Guarantee period, as applicable to Website Hosting Services, excluding Email Service, Dedicated Server, VPS, Managed VPS, Remixer, and DreamCompute products, the Service will be canceled before the next payment is due, and no more billing will occur, nor will any payment be refunded, even for unused portions. If any non-refundable charges have already been incurred, they must be paid before the account may be canceled.**
+**If the customer's payment card is determined to be expired, invalid, or otherwise not able to be charged, the customer agrees that DreamHost may use other payment methods linked to the customer's bank account (such as new credit card credentials from your card issuer). If a DreamHost Service is terminated after the 30-day Money-Back Guarantee period, as applicable to Website Hosting Services, excluding Email Service, Dedicated Server, VPS, Remixer, and DreamCompute products, the Service will be canceled before the next payment is due, and no more billing will occur, nor will any payment be refunded, even for unused portions. If any non-refundable charges have already been incurred, they must be paid before the account may be canceled.**
 **You can cancel by accessing the [**Manage Account**](https://panel.dreamhost.com/index.cgi) panel page. Detailed and up-to-date cancellation instructions can be found [**here**](https://help.dreamhost.com/hc/en-us/articles/215202457).**
+The "30-Day Money-Back Guarantee" offer is only applicable to credit card and PayPal payments for DreamHost Website Hosting Services, excluding Email Service, Dedicated Server, VPS, Managed VPS, Remixer, and DreamCompute products. Other forms of payment are non-refundable. Refunds are not available for the value of any trial periods of any services. Domain registrations (including the value of any used domain registration credits included with the plan) are not refundable under any circumstances. SSL certificates are non-refundable. Remixer subscription fees, and Remixer Credits are non-refundable. The value of any AdWords credit or other third-party add-ons is non-refundable.
+The "30-Day Money-Back Guarantee" offer is only applicable to credit card and PayPal payments for DreamHost Website Hosting Services, excluding Email Service, Dedicated Server, VPS, Remixer, and DreamCompute products. Other forms of payment are non-refundable. Refunds are not available for the value of any trial periods of any services. Domain registrations (including the value of any used domain registration credits included with the plan) are not refundable under any circumstances. SSL certificates are non-refundable. Remixer subscription fees, and Remixer Credits are non-refundable. The value of any AdWords credit or other third-party add-ons is non-refundable.
 Violations of DreamHost's Terms may, at DreamHost's discretion, result in immediate and permanent disablement without refund.
 DreamHost reserves the right to disable or suspend without refund any account or service at any time should it feel, in its sole discretion, that there is a reasonable suspicion that it is being used in violation of any agreed upon terms.
 Disputed charges ("chargebacks") associated with any DreamHost account, at DreamHost's discretion, may result in immediate and potentially permanent disablement of Services or the full account. Each rejected charge will incur a $50 fee on the account which must be paid before any Services may be reactivated.