| 25 | 25 | When creating an account, you may select your preferred currency. **Once you select a preferred currency, this choice is final and cannot be changed.** All future transactions will be processed in the selected currency. **Prices are standardized and may account for operational costs, including currency conversion fees and regional pricing policies.** By proceeding with a currency selection, you acknowledge and accept this policy. |
| 26 | 26 | |
| 27 | 27 | Customer agrees to a thirty (30) day contract minimum beginning upon commencement of service. Exact contract duration is decided upon at signup. |
| 28 | 28 | |
| 29 | 29 | Customer agrees that all charges and fees associated with an account are their sole responsibility. Failure to make payment within sixty (60) days of the due date may result in restriction of access to, or suspension of Services. |
| 30 | 30 | |
| 31 | | If the customer wishes to cancel DreamHost Website Hosting Services, excluding Email Service, Dedicated Server, Self-Managed VPS, Remixer, and DreamCompute products, within thirty (30) days of initial signup, they shall be able to do so for any reason (aside from disablement for Terms of Service, or incorporated policy violations) and have their money promptly refunded. |
| 31 | If the customer wishes to cancel DreamHost Website Hosting Services, excluding Email Service, Dedicated Server, VPS, Managed VPS, Remixer, and DreamCompute products, within thirty (30) days of initial signup, they shall be able to do so for any reason (aside from disablement for Terms of Service, or incorporated policy violations) and have their money promptly refunded. |
| 32 | 32 | |
| 33 | 33 | Services provided by third parties and DreamHost partners are not part of the 30-day refund policy, and no early-ending credit applies. Billing will stop at the end of the term during which the service is canceled. |
| 34 | 34 | |
| 35 | 35 | **AUTOMATIC RENEWAL**: **At the end of the contract term, the contract will automatically renew at the then-current, non-promotional rate for the original contract length indefinitely until canceled. At the end of any trial period, the applicable Service will convert to the corresponding paid Service and be charged at the applicable rate, unless canceled prior to the trial end date.** |
| 36 | 36 | |
| 37 | 37 | **DreamHost will automatically renew the applicable service when it comes up for renewal and will take payment from the payment method associated with your account. If you do not wish for any service to automatically renew, you may elect to cancel that service, in which case, your Services will terminate upon expiration of the then-current term, unless you manually renew your Services before that date. Any Services must be canceled prior to their renewal date(s) in order to avoid automatic renewals. Renewal dates take effect at midnight, PST.** |
| 38 | 38 | |
| 39 | | **If the customer's payment card is determined to be expired, invalid, or otherwise not able to be charged, the customer agrees that DreamHost may use other payment methods linked to the customer's bank account (such as new credit card credentials from your card issuer). If a DreamHost Service is terminated after the 30-day Money-Back Guarantee period, as applicable to Website Hosting Services, excluding Email Service, Dedicated Server, Self-Managed VPS, Remixer, and DreamCompute products, the Service will be canceled before the next payment is due, and no more billing will occur, nor will any payment be refunded, even for unused portions. If any non-refundable charges have already been incurred, they must be paid before the account may be canceled.** |
| 39 | **If the customer's payment card is determined to be expired, invalid, or otherwise not able to be charged, the customer agrees that DreamHost may use other payment methods linked to the customer's bank account (such as new credit card credentials from your card issuer). If a DreamHost Service is terminated after the 30-day Money-Back Guarantee period, as applicable to Website Hosting Services, excluding Email Service, Dedicated Server, VPS, Managed VPS, Remixer, and DreamCompute products, the Service will be canceled before the next payment is due, and no more billing will occur, nor will any payment be refunded, even for unused portions. If any non-refundable charges have already been incurred, they must be paid before the account may be canceled.** |
| 40 | 40 | |
| 41 | 41 | **You can cancel by accessing the [**Manage Account**](https://panel.dreamhost.com/index.cgi) panel page. Detailed and up-to-date cancellation instructions can be found [**here**](https://help.dreamhost.com/hc/en-us/articles/215202457).** |
| 42 | 42 | |
| 43 | | The "30-Day Money-Back Guarantee" offer is only applicable to credit card and PayPal payments for DreamHost Website Hosting Services, excluding Email Service, Dedicated Server, Self-Managed VPS, Remixer, and DreamCompute products. Other forms of payment are non-refundable. Refunds are not available for the value of any trial periods of any services. Domain registrations (including the value of any used domain registration credits included with the plan) are not refundable under any circumstances. SSL certificates are non-refundable. Remixer subscription fees, and Remixer Credits are non-refundable. The value of any AdWords credit or other third-party add-ons is non-refundable. |
| 43 | The "30-Day Money-Back Guarantee" offer is only applicable to credit card and PayPal payments for DreamHost Website Hosting Services, excluding Email Service, Dedicated Server, VPS, Managed VPS, Remixer, and DreamCompute products. Other forms of payment are non-refundable. Refunds are not available for the value of any trial periods of any services. Domain registrations (including the value of any used domain registration credits included with the plan) are not refundable under any circumstances. SSL certificates are non-refundable. Remixer subscription fees, and Remixer Credits are non-refundable. The value of any AdWords credit or other third-party add-ons is non-refundable. |
| 44 | 44 | |
| 45 | 45 | Violations of DreamHost's Terms may, at DreamHost's discretion, result in immediate and permanent disablement without refund. |
| 46 | 46 | |
| 47 | 47 | DreamHost reserves the right to disable or suspend without refund any account or service at any time should it feel, in its sole discretion, that there is a reasonable suspicion that it is being used in violation of any agreed upon terms. |
| 48 | 48 | |
| 49 | 49 | Disputed charges ("chargebacks") associated with any DreamHost account, at DreamHost's discretion, may result in immediate and potentially permanent disablement of Services or the full account. Each rejected charge will incur a $50 fee on the account which must be paid before any Services may be reactivated. |
| 70 | 70 | Customer will provide DreamHost with material and data in a condition that is "server-ready", which is in a form requiring no additional manipulation on the part of DreamHost. DreamHost shall make no effort to validate this information for content, correctness or usability. |
| 71 | 71 | |
| 72 | 72 | Use of DreamHost's service requires a certain level of knowledge in the use of Internet languages, protocols, and software. This level of knowledge varies depending on the anticipated use and desired content of Customer's Webspace by the Customer. |
| 73 | 73 | |
| 74 | 74 | The following examples are offered: |
| 75 | 75 | |
| 76 | | 1. Web Publishing: requires a knowledge of HTML, properly locating and linking documents, FTPing Webspace contents, Graphics, text, Sound, imagemapping, etc. |
| 76 | 1. Web Publishing: requires a knowledge of HTML, properly locating and linking documents, FTPing Webspace contents, Graphics, text, Sound, image mapping, etc. |
| 77 | 77 | 2. CGI-Scripts: requires a knowledge of the UNIX environment, TAR & GUNZIP commands, Perl, CShell scripts, permissions, etc. |
| 78 | 78 | |
| 79 | 79 | The Customer agrees that they have the necessary knowledge to create Customer's Webspace. Customer agrees that it is not the responsibility of DreamHost to provide this knowledge or Customer Support outside of the defined service of DreamHost. |
| 80 | 80 | |
| 81 | 81 | DreamHost will exercise no control whatsoever over the content of the information passing through the network, provided that it adheres to all other conditions set forth in our Terms of Service and Acceptable Use Policy documents. |
| 82 | 82 | |
| 163 | 163 | 1. By using a promotional ("promo") code you waive the option to indicate who referred you to DreamHost. |
| 164 | 164 | 2. You may not change/submit a promo code or referrer after you've finished signing up. |
| 165 | 165 | 3. Promo codes/referrers are for new customers only - if you use one you may not host on your account any domain ever previously hosted with DreamHost. |
| 166 | 166 | |
| 167 | 167 | **Indemnification** |
| 168 | 168 | |
| 169 | | Customer agrees that it shall defend, indemnify, save and hold DreamHost harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorneys' fees, ("Liabilities") asserted against DreamHost, its agents, its customers, servants officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by Customer,its agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless DreamHost against Liabilities arising out of |
| 169 | Customer agrees that it shall defend, indemnify, save and hold DreamHost harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorneys' fees, ("Liabilities") asserted against DreamHost, its agents, its customers, servants officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by Customer, its agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless DreamHost against Liabilities arising out of |
| 170 | 170 | |
| 171 | 171 | 1. any injury to person or property caused by any products sold or otherwise distributed in connection with DreamHost's Server; |
| 172 | 172 | 2. any material supplied by Customer infringing or allegedly infringing on the proprietary rights of a third party; |
| 173 | | 3. copyright infringement; |
| 174 | | 4. any defective product which Customer sold on DreamHost's servers. |
| 173 | 3. intellectual property infringement; |
| 174 | 4. any defective product which Customer sold on DreamHost's servers; |
| 175 | 5. any output generated from customer use of DreamHost AI Tools, including, but not limited to Remixer and Business Name Generator. |
| 175 | 176 | |
| 176 | 177 | **Export Control** |
| 177 | 178 | |
| 178 | 179 | Customer agrees to comply with all applicable export control laws and regulations, including, without limitation, the U.S. Export Administration Regulations (EAR), the International Traffic in Arms Regulations (ITAR), and economic sanctions regulations administered by the U.S. Department of the Treasury's Office of Foreign Assets Control (OFAC). Customer represents and warrants that it is not (i) located in, or a resident or national of, any country subject to U.S. embargo or sanctions, or (ii) identified on any U.S. government restricted party list, including, without limitation, the Specially Designated Nationals (SDN) List or any other sanctions lists administered by OFAC. |
| 179 | 180 | |
| 180 | 181 | Customer covenants that it shall not - directly or indirectly - sell, export, re-export, transfer, divert, or otherwise dispose of any products, software, or technology (including products derived from or based on such technology) received from DreamHost under this Agreement to any destination, entity, or person prohibited by the laws or regulations of the United States, without obtaining prior authorization from the competent government authorities as required by those laws and regulations. |