General Terms of Service

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 ## General Terms of Service
 #### Last Updated:
+January 12, 2026
+February 9, 2026
 PLEASE READ THESE TERMS OF SERVICE CAREFULLY.
 DreamHost offers a variety of services to customers that range from hosting and website services (including shared, VPS, and dedicated hosting, WordPress hosting, Remixer, email, cloud services, and domain registration services among others. These services are collectively referred to as "Services."
 By using DreamHost's Services, Customer agrees to these Terms of Service and any other policies or terms referenced or published by us (collectively, the "Terms"). If Customer does not accept these Terms, Customer must not register an account or purchase, access, or use DreamHost's Services in any way.
 Violations of DreamHost's Terms may, at DreamHost's discretion, result in immediate and permanent disablement without refund.
 DreamHost reserves the right to disable or suspend without refund any account or service at any time should it feel, in its sole discretion, that there is a reasonable suspicion that it is being used in violation of any agreed upon terms.
 Disputed charges ("chargebacks") associated with any DreamHost account, at DreamHost's discretion, may result in immediate and potentially permanent disablement of Services or the full account. Each rejected charge will incur a $50 fee on the account which must be paid before any Services may be reactivated.
+DreamHost reserves the right to modify current service plans, fees, and applicable charges at any time. Services that involve outdated or unsupported features may incur additional maintenance fees. In such situations, DreamHost will provide notice to Customer, and will allow Customer to cancel the Services without incurring additional change fees, but no refund will be payable for any fees previously assessed.
+DreamHost reserves the right to modify service plans, fees, and applicable charges. If Customer's Services include software, configurations, or features that are end-of-life, outdated, or unsupported ("Unsupported Software"), DreamHost may require Customer to enroll in an additional maintenance plan or pay additional maintenance fees ("Unsupported Software Maintenance Fees") to continue providing the Services. Unsupported Software Maintenance Fees may be tiered based on the number of Customer websites, applications, instances, or environments (each, a "Site") that require Unsupported Software maintenance during a billing period. DreamHost will determine the applicable tier based on the count of Sites daily, and will apply the applicable tier to the next billing period. If Customer's applicable tier would change due to an increase or decrease in the number of Sites requiring Unsupported Software maintenance, DreamHost will notify Customer of the new tier and the effective date. Increases will take effect on the next billing date following the notice period above; decreases will take effect on the next billing date after DreamHost's verification.
+Before charging Unsupported Software Maintenance Fees, DreamHost will provide Customer advance notice describing: (i) the reason for the fee, (ii) the applicable tier and fee amount, (iii) the effective date, and (iv) methods to avoid or prevent the fee. DreamHost will provide such notice at least fourteen (14) days before the effective date, and may provide additional notices as a courtesy. If Customer does not agree to the Unsupported Software Maintenance Fees, Customer may cancel the affected Services before the effective date without incurring additional change fees. No refunds will be payable for fees previously assessed or for partial billing periods.
 DreamHost will use commercially reasonable efforts to make DreamObjects available 99.9% of the time during each monthly billing cycle. If DreamHost is unable to meet this service level, you will be eligible to receive a credit to apply to future DreamObjects billing cycles based upon the Unavailability for that month.
 . For the purposes of this agreement, Unavailability means that either (a) the DreamObjects service is unresponsive, or (b) DreamObjects returns a server error response to valid user requests for more than 60 seconds of consecutive requests.
 . Unavailability that is a result of scheduled maintenance is excluded from these conditions and will not be considered for service credit calculations. Scheduled maintenance is defined as maintenance that is announced at least 5 days in advance, and does not exceed one hour in any month.
 . Service credits will be calculated as a percentage of the bill for the billing cycle that the Unavailability occurred. The percentage for the credit will be calculated by dividing the number of minutes of Unavailability by the total number of minutes in that billing cycle.
 . Service credits must be claimed within 14 days of the Unavailability occurring by submitting a support ticket. Include as much detail as required to document the Unavailability.