General Terms of Service

ARCHIVED 2025-06-01, DATE APPROXIMATE · VERSION 20250601_rev01 · COMPARED WITH 20241102_rev01

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 ## General Terms of Service
 #### Last Updated:
+October 3, 2024
+May 26, 2025
 PLEASE READ THESE TERMS OF SERVICE CAREFULLY.
 DreamHost offers a variety of services to customers that range from hosting and website services (including shared, VPS, and dedicated hosting, WordPress hosting, Remixer, email, cloud services, and domain registration services among others. These services are collectively referred to as "Services."
 By using DreamHost's Services, Customer agrees to these Terms of Service and any other policies or terms referenced or published by us (collectively, the "Terms"). If Customer does not accept these Terms, Customer must not register an account or purchase, access, or use DreamHost's Services in any way.
 . Providing any false Account Information is considered a violation of DreamHost's terms. DreamHost may deny the creation of an account should it feel in its sole discretion that any incomplete, or inaccurate Account Information is provided during account creation. Any payments made incident to such a denied account will be refunded or canceled.
 . Customer agrees that DreamHost may use an automated dialing system and/or prerecorded voice messages to call the account primary contact landline or wireless phone number on file for any non-promotional account, informational, or Service-related purpose such as, without limitation, billing and renewal reminders, subject to applicable law.
 . DreamHost may suspend or disable any existing account without refund should Customer willfully fail to promptly update Account Information upon its change, or fail to respond for over fifteen (15) calendar days to inquiries by DreamHost concerning the accuracy of any Account Information.
 **Financial Arrangements**
+When creating an account, you may select your preferred currency. **Once you select a preferred currency, this choice is final and cannot be changed.** All future transactions will be processed in the selected currency. **Prices are standardized and may account for operational costs, including currency conversion fees and regional pricing policies.** By proceeding with a currency selection, you acknowledge and accept this policy.
 Customer agrees to a thirty (30) day contract minimum beginning upon commencement of service. Exact contract duration is decided upon at signup.
 Customer agrees that all charges and fees associated with an account are their sole responsibility.
 If the customer wishes to cancel DreamHost shared Web Hosting services within ninety-seven (97) days of the initial signup they shall be able to do so for any reason (aside from disablement for Terms of Service or Spam Policy violations) and have their money promptly refunded.
 . For the purposes of this agreement, Unavailability means that either (a) the DreamObjects service is unresponsive, or (b) DreamObjects returns a server error response to valid user requests for more than 60 seconds of consecutive requests.
 . Unavailability that is a result of scheduled maintenance is excluded from these conditions and will not be considered for service credit calculations. Scheduled maintenance is defined as maintenance that is announced at least 5 days in advance, and does not exceed one hour in any month.
 . Service credits will be calculated as a percentage of the bill for the billing cycle that the Unavailability occurred. The percentage for the credit will be calculated by dividing the number of minutes of Unavailability by the total number of minutes in that billing cycle.
 . Service credits must be claimed within 14 days of the Unavailability occurring by submitting a support ticket. Include as much detail as required to document the Unavailability.
+Refunds will be issued in the original payment currency when possible. If a refund must be converted to USD, it will be based on the exchange rate at the time of refund processing, which may differ from the rate at the time of purchase. DreamHost is not responsible for any exchange rate differences.
 **Taxes**
 . DreamHost shall not be liable for any taxes or other fees to be paid in accordance with or related to purchases made from Customer or DreamHost Web Hosting's server. Customer agrees to take full responsibility for all taxes and fees of any nature associated with such products sold.
 **Material Products**
 . any injury to person or property caused by any products sold or otherwise distributed in connection with DreamHost's Server;
 . any material supplied by Customer infringing or allegedly infringing on the proprietary rights of a third party;
 . copyright infringement;
 . any defective product which Customer sold on DreamHost's servers.
+**Sanctioned Countries**
+**Export Control**
+Customer agrees to comply with all applicable export and reexport control laws and regulations, including the Export Administration Regulations ("EAR") maintained by the U.S. Department of Commerce, trade and economic sanctions maintained by the Treasury Department's Office of Foreign Assets Control, and the International Traffic in Arms Regulations ("ITAR") maintained by the Department of State. Specifically, Customer covenants that it shall not - directly or indirectly - sell, export, re-export, transfer, divert, or otherwise dispose of any products, software, or technology (including products derived from or based on such technology) received from DreamHost under this Agreement to any destination, entity, or person prohibited by the laws or regulations of the United States, without obtaining prior authorization from the competent government authorities as required by those laws and regulations. Customer agrees to indemnify, to the fullest extent permitted by law, DreamHost from and against any fines or penalties that may arise as a result of Customer's breach of this provision. This export control clause shall survive termination or cancellation of this Agreement.
+Customer agrees to comply with all applicable export control laws and regulations, including, without limitation, the U.S. Export Administration Regulations (EAR), the International Traffic in Arms Regulations (ITAR), and economic sanctions regulations administered by the U.S. Department of the Treasury's Office of Foreign Assets Control (OFAC). Customer represents and warrants that it is not (i) located in, or a resident or national of, any country subject to U.S. embargo or sanctions, or (ii) identified on any U.S. government restricted party list, including, without limitation, the Specially Designated Nationals (SDN) List or any other sanctions lists administered by OFAC.
+Customer covenants that it shall not - directly or indirectly - sell, export, re-export, transfer, divert, or otherwise dispose of any products, software, or technology (including products derived from or based on such technology) received from DreamHost under this Agreement to any destination, entity, or person prohibited by the laws or regulations of the United States, without obtaining prior authorization from the competent government authorities as required by those laws and regulations.
+In the event that any transaction is denied, blocked, or reversed due to sanctions compliance obligations, including but not limited to restrictions involving sanctioned jurisdictions, entities, or individuals, DreamHost may suspend or disable the associated account or access without prior notice or refund.
+Customer agrees to indemnify, to the fullest extent permitted by law, DreamHost from and against any fines or penalties that may arise as a result of Customer's breach of this provision. This Export Control clause shall survive termination or cancellation of this Agreement.
 **Other Terms and Policies**
 Customer agrees to abide by the terms set forth in this Terms of Service as well as other DreamHost policy documents including, but not limited to the following, each of which are incorporated herein by reference, and together with the Terms of Service, constitute the entire agreement of the parties:
 . [Acceptable Use Policy](https://www.dreamhost.com/legal/acceptable-use-policy/)
 . [Anti-Spam Policy](https://www.dreamhost.com/legal/anti-spam-policy/)
 . [Unlimited Policy](https://www.dreamhost.com/legal/unlimited-policy/)
 . [Privacy Policy](https://www.dreamhost.com/legal/privacy-policy/)
 . [Customer Data Processing Addendum](https://www.dreamhost.com/legal/customer-data-processing-addendum/)
 . [Professional Services Terms](https://www.dreamhost.com/legal/professional-services/)
 . [Domain Registration Terms](https://www.dreamhost.com/legal/domain-registration-terms/)
+A full list of all policies can be found here: [www.dreamhost.com/legal](https://www.dreamhost.com/legal).
+A full list of all policies can be found here: [www.dreamhost.com/legal](https://www.dreamhost.com/legal/).
 Customer also agrees to abide by all applicable terms set forth by all DreamHost partners and subsidiaries.
 **Partner Product Terms**
 **BoldGrid:** By utilizing WP Website Builder, you agree to [BoldGrid Terms of Service](https://www.boldgrid.com/terms-of-service/).
 **Transfer**
 Customer may not assign or transfer Customer's rights or obligations under these Terms without the written consent of DreamHost.
 **Governing Law**
+The Terms and the resolution of any disputes shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of laws principles.
+The Terms and the resolution of any disputes shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of laws principles. All transactions, regardless of currency, are governed by the laws of the State of California. In case of disputes, currency exchange rates will not be grounds for dispute resolution claims.