General Terms of Service

ARCHIVED 2020-08-02, DATE APPROXIMATE · VERSION 20200802_rev01 · COMPARED WITH 20191007_rev01

Full text changes — 20191007_rev01 to 20200802_rev01

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11[← Back to Legal Overview](https://www.dreamhost.com/legal/)
22
33## General Terms of Service
44
55#### Last Updated:
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7September 23, 2019
7July 9, 2020
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99Whereas, DreamHost Web Hosting is an information provider connected to the Internet DreamHost Web Hosting offers storage and transfer services over the Internet through access to its Web Server;
1010
1111Whereas, Customer seeks to utilize DreamHost Web Hosting's server for its own purposes;
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1313Whereas, the parties acknowledge that the Internet is neither owned nor controlled by any one entity; therefore, DreamHost Web Hosting can make no guarantee that any given reader shall be able to access DreamHost Web Hosting's server at any given time.
1919#### Financial Arrangements
2020
21211. Customer agrees to a thirty (30) day contract minimum beginning upon commencement of service. Exact contract duration is decided upon at signup.
22222. Customer agrees that all charges and fees associated with an account are their sole responsibility.
23233. If the customer wishes to cancel DreamHost shared Web Hosting services within ninety-seven (97) days of the initial signup they shall be able to do so for any reason (aside from disablement for Terms of Service or Spam Policy violations) and have their money promptly refunded.
24244. Services provided by 3rd parties and DreamHost partners are not part of the 97-day refund policy and no early ending credit applies. Billing will stop at end of term during which the service is canceled.
255. At the end of the contract term, the contract will automatically renew for the original contract length indefinitely until canceled in writing or via the web panel. The customer can pre-authorize recurring transfers to DreamHost from a linked credit card account. If the customer provides an associated payment card that is determined to be expired, invalid or otherwise not able to be charged, the customer agrees that DreamHost may use other payment methods linked to the customer's bank account (such as new credit card credentials from your card issuer). After the first 97 days a canceled account will be canceled before the next payment is due and no more billing will occur nor will any payment be refunded, even for unused portions. If any non-refundable charges have already been incurred, they must be paid before the account may be cancelled.
255. **
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27 AUTOMATIC RENEWAL: At the end of the contract term, the contract will automatically renew at the same price for the original contract length indefinitely until canceled.
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29 DreamHost will automatically renew the applicable service when it comes up for renewal and will take payment from the payment method associated with your account. If you do not wish for any service to automatically renew, you may elect to cancel that service, in which case, your services will terminate upon expiration of the then-current term, unless you manually renew your services before that date. Any services must be canceled prior to their renewal date(s) in order to avoid automatic renewals. Renewal dates take effect at midnight, PST.
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31 If the customer's payment card is determined to be expired, invalid, or otherwise not able to be charged, the customer agrees that DreamHost may use other payment methods linked to the customer's bank account (such as new credit card credentials from your card issuer). If a shared hosting service is terminated after the 97-day money back guarantee period, the service will be canceled before the next payment is due and no more billing will occur nor will any payment be refunded, even for unused portions. If any non-refundable charges have already been incurred, they must be paid before the account may be canceled.
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33 You can cancel by accessing the [Manage Account](https://panel.dreamhost.com/index.cgi) panel page. Detailed and up-to-date cancellation instructions can be found [here](https://help.dreamhost.com/hc/en-us/articles/215202457).
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35 **
26366. "97-Day Money-Back Guarantee" offer only applicable to credit card payments for shared web hosting. Other forms of payment are non-refundable. Refunds can only be processed for shared hosting. Domain registrations (including the value of any used free domain registrations included with the plan) are not refundable under any circumstances. SSL certificates are non-refundable. The value of any AdWords credit or other third-party add-ons is non-refundable. See domain registration agreement for more information.
27377. Violations of DreamHost's Terms of Service, Acceptable Use Policy, or Spam Policy may, at DreamHost's discretion, result in immediate and permanent disablement without refund.
28388. Disputed charges ("chargebacks") associated with any DreamHost account, at DreamHost's discretion, may result in immediate and potentially permanent disablement of services or the full account. Each rejected charge will incur a $50 fee on the account which must be paid before any services may be reactivated.
29399. DreamHost will use commercially reasonable efforts to make DreamObjects available 99.9% of the time during each monthly billing cycle. If DreamHost is unable to meet this service level, you will be eligible to receive a credit to apply to future DreamObjects billing cycles based upon the Unavailability for that month.
3040 1. For the purposes of this agreement, Unavailability means that either (a) the DreamObjects service is unresponsive, or (b) DreamObjects returns a server error response to valid user requests for more than 60 seconds of consecutive requests.
3141 2. Unavailability that is a result of scheduled maintenance is excluded from these conditions and will not be considered for service credit calculations. Scheduled maintenance is defined as maintenance that is announced at least 5 days in advance, and does not exceed one hour in any month.
123133
1241341. [Acceptable Use Policy](https://www.dreamhost.com/legal/acceptable-use-policy/)
1251352. [Anti-Spam Policy](https://www.dreamhost.com/legal/anti-spam-policy/)
1261363. [Unlimited Policy](https://www.dreamhost.com/legal/unlimited-policy/)
1271374. [Privacy Policy](https://www.dreamhost.com/legal/privacy-policy/)
1281385. [Customer EU Data Processing Addendum](https://www.dreamhost.com/legal/customer-eu-data-processing-addendum/)
1396. [Professional Services Terms](https://www.dreamhost.com/legal/professional-services/)
129140
130141Customer also agrees to abide by all applicable Terms set forth by all DreamHost partners and subsidiaries.
131142
132143#### Partner Product Terms
133144
134145**BoldGrid**: By utilizing WP Website Builder you agree to BoldGrid's Terms \[[here](https://www.boldgrid.com/terms-of-service/)\].