General Terms of Service

ARCHIVED 2016-12-01, DATE APPROXIMATE · VERSION 20161201_rev01 · COMPARED WITH 20150206_rev01

Full text changes — 20150206_rev01 to 20161201_rev01

COLOUR MARKS THE SEVERITY OF A FLAGGED CLAUSE · + AND − MARK ADDED AND REMOVED

+[DreamHost](https://www.dreamhost.com/)
+- [WordPress Hosting](https://www.dreamhost.com/hosting/wordpress/)
+- [Domain Names](https://www.dreamhost.com/domains/)
+- - [Hosting Overview](https://www.dreamhost.com/hosting/)
+    - [Web Hosting](https://www.dreamhost.com/hosting/shared/)
+    - [VPS Hosting](https://www.dreamhost.com/hosting/vps/)
+    - [Dedicated Hosting](https://www.dreamhost.com/hosting/dedicated/)
+- - [Cloud Overview](https://www.dreamhost.com/cloud/)
+    - [Cloud Servers](https://www.dreamhost.com/cloud/computing/)
+    - [Cloud Storage](https://www.dreamhost.com/cloud/storage/)
+- [Web Hosting Control Panel](https://panel.dreamhost.com/)
+- [DreamCompute Control Panel](https://iad2.dreamcompute.com/)
+- [Webmail](http://webmail.dreamhost.com/)
 ## General Terms of Service
 Whereas, DreamHost Web Hosting is an information provider connected to the Internet DreamHost Web Hosting offers storage and transfer services over the Internet through access to its Web Server;
 Whereas, Customer seeks to utilize DreamHost Web Hosting's server for its own purposes;
 . The Customer agrees that he or she has the necessary knowledge to create Customer's Webspace. Customer agrees that it is not the responsibility of DreamHost Web Hosting to provide this knowledge or Customer Support outside of the defined service of DreamHost Web Hosting.
 . DreamHost Web Hosting will exercise no control whatsoever over the content of the information passing through the network, provided that it adheres to all other conditions set forth in our Terms of Service and Acceptable Use Policy documents.
 . DreamHost Web Hosting reserves the right to police its network to verify compliance with all agreed upon Terms.
 . The Customer agrees to cooperate in any reasonable investigations into their adherence to all agreed upon Terms. Failure to cooperate is grounds for immediate disablement of all accounts/service plans.
 . DreamHost Web Hosting reserves the right to disconnect any website or server deemed to present a security threat to DreamHost's customers, servers, or network.
 . The opening of multiple accounts or service plans in order to bypass any restrictions or overage charges set forth by DreamHost is grounds for termination of all services.
+. DreamHost Web Hosting makes no warranties or representations of any kind, whether expressed or implied for the service it is providing. DreamHost Web Hosting also disclaims any warranty of merchantability or fitness for a particular purpose and will not be responsible for any damages that may be suffered by the Customer, including loss of data resulting from delays, non-deliveries or service interruptions by any cause or errors or omissions of the Customer. Use of any information obtained by way of DreamHost Web Hosting is at the Customer's own risk, and DreamHost Web Hosting specifically denies any responsibility for the accuracy or quality of information obtained through its services. Connection speed represents the speed of a connection to and do not represent guarantees of available end to end bandwidth. DreamHost Web Hosting expressly limits its damages to the Customer for any non-accessibility time or other down time to the pro-rata monthly charge during the system unavailability.
+. DreamHost Web Hosting makes no warranties or representations of any kind, whether expressed or implied for the service it is providing. DreamHost Web Hosting also disclaims any warranty of merchantability or fitness for a particular purpose and will not be responsible for any damages that may be suffered by the Customer, including loss of data resulting from delays, non-deliveries or service interruptions by any cause or errors or omissions of the Customer. Use of any information obtained by way of DreamHost Web Hosting is at the Customer's own risk, and DreamHost Web Hosting specifically denies any responsibility for the accuracy or quality of information obtained through its services. Any mention of connection speeds associated with DreamHost's services represents the maximum achievable speed. DreamHost does not guarantee that the customer will achieve the maximum connection speed at all times, as this depends on a variety of factors (including your own internet connection!). DreamHost Web Hosting expressly limits its damages to the Customer for any non-accessibility time or other down time to the pro-rata monthly charge during the system unavailability.
 . DreamHost Web Hosting specifically denies any responsibilities for any damages arising as a consequence of such unavailability. In the event that this material is not "Server-ready", DreamHost Web Hosting may, at its option and at any time, reject this material, including but not limited to after it has been put on DreamHost Web Hosting's Server. DreamHost Web Hosting agrees to notify Customer immediately of its refusal of the material and afford Customer the opportunity to amend or modify the material to satisfy the needs and/or requirements of DreamHost Web Hosting. If the Customer fails to modify the material, as directed by DreamHost Web Hosting, within a reasonable period of time, which shall be determined between the parties themselves, the contract shall be deemed to be terminated.
 . All domain names registered through DreamHost or its previous domain registration site, domainitron.com, that are 'parked' or are otherwise not immediately associated with a DreamHost hosting plan will be automatically pointed to a "Coming Soon" web page which informs visitors that the registrant has recently registered their domain name via Dreamhost.com. The Coming Soon web page may be modified at any time by DreamHost without prior notice to you and may include such things as, without limitation, links to additional products and services offered by DreamHost.
 #### Trademarks & Copyrights
 . Customer warrants that it has the right to use the trademarks and copyrights applicable to all content and/or products being made available through the customer's account.
 . DreamHost's assessment of downtime begins when Customer opens a support ticket to report the problem.
 #### DreamHost Dedicated Server and DreamCompute Stipulations
 . Bandwidth pricing and measurement frequency is subject to change at DreamHost's discretion. Customers affected by such changes will be notified no less than thirty (30) days in advance by DreamHost Web Hosting.
 . DreamHost is under no obligation to compensate Customer for downtime, whether the downtime be caused by Customer, DreamHost Web Hosting, or DreamHost's upstream providers.
+. Customer agrees that dedicated server payments are NONREFUNDABLE. For example, if Customer submits payment for twelve (12) months of service, service will be provided for twelve (12) months and will not be refunded if customer chooses to discontinue service with DreamHost mid-way through the term. DreamCompute services will be billed on a monthly basis. Any termination or upgrade of a pre-paid DreamCompute plan will result in a refund of the prorated value of the plan.
+. Customer agrees that dedicated server payments are NONREFUNDABLE. For example, if Customer submits payment for twelve (12) months of service, service will be provided for twelve (12) months and will not be refunded if Customer chooses to discontinue service with DreamHost mid-way through the term. DreamCompute services will be billed on a monthly basis; existing DreamCompute customers may remain on a pre-paid billing plan, but new customer accounts will be subject to a usage-billing plan. Termination or upgrades of DreamCompute services will result in the following refund and billing procedures:
+    - Pre-Paid Billing DreamCompute Plan: Any termination or upgrade will result in a refund of the prorated value of the plan for the last billing period.
+    - Usage-Billing DreamCompute Plan: Any termination will result in the customer being billed for usage, rounded up to the nearest hour.
 . Hardware upgrades to an existing 'platform' (platform defined as a motherboard/chassis combination) will be performed by DreamHost and shall incur an additional one-time labor fee of $100 as well as an increase to Customer's standard monthly rate.
 . Any hands-on labor necessitated by the customer (including, but not limited to, re-installing the operating system on the server) shall be performed by DreamHost and shall incur an additional one-time labor fee of $100 for each incident.
 . DreamHost reserves the right to alter the dedicated server packages advertised on its website at its discretion. DreamHost is not required to upgrade Customers' hardware or bandwidth allocation as a result of a pricing or service package change. There will be an additional charge of $200 associated for any such hardware upgrade requested by Customer. Customer will not be required to upgrade hardware as a result of a pricing change.
 . For managed servers, DreamHost is responsible for the security of the network, the kernel, and the base operating system (defined as the standard set of debian packages that come installed with the server). DreamHost may take any steps it deems necessary at any time to protect the security of your server (this generally includes applying security patches as well upgrading the entire operating system).
 . For unmanaged servers not using a "DreamCatcher" monitoring option, Customer is responsible for keeping the security of their system up to date. This includes but is not limited to the following requirements:
 . the kernel will be patched within 7 days of any announced security hole relating to the kernel