General Terms of Service

ARCHIVED 2014-09-07, DATE APPROXIMATE · VERSION 20140907_rev01 · COMPARED WITH 20140810_rev01

Full text changes — 20140810_rev01 to 20140907_rev01

COLOUR MARKS THE SEVERITY OF A FLAGGED CLAUSE · + AND − MARK ADDED AND REMOVED

 . Customer agrees to a thirty (30) day contract minimum beginning upon commencement of service. Exact contract duration is decided upon at signup.
 . Customer agrees that all charges and fees associated with an account are their sole responsibility.
 . There is a per-plan one time setup fee of $49.95 for all monthly shared hosting packages.
 . If the customer wishes to cancel DreamHost shared Web Hosting services within ninety-seven (97) days of the initial signup they shall be able to do so for any reason (aside from disablement for Terms of Service or Spam Policy violations) and have their money promptly refunded.
 . Services provided by 3rd parties and DreamHost partners are not part of the 97-day refund policy and no early ending credit applies. Billing will stop at end of term during which the service is canceled.
 . At the end of the contract term, the contract will automatically renew for the original contract length indefinitely until canceled in writing or via the web panel. After the first 97 days a canceled account will be canceled before the next payment is due and no more billing will occur nor will any payment be refunded, even for unused portions. If any non-refundable charges have already been incurred, they must be paid before the account may be cancelled.
+. "97-Day Money-Back Guarantee" offer only applicable to credit card or Google Wallet payments for shared web hosting. Other forms of payment are non-refundable. Dedicated server payments are non-refundable. Domain registrations (including the value of any used free domain registrations included with the plan) are not refundable under any circumstances. SSL certificates are non-refundable. The value of any AdWords credit or other third-party add-ons is non-refundable. See domain registration agreement for more information.
+. "97-Day Money-Back Guarantee" offer only applicable to credit card or Google Wallet payments for shared web hosting. Other forms of payment are non-refundable. Refunds can only be processed for shared hosting. Domain registrations (including the value of any used free domain registrations included with the plan) are not refundable under any circumstances. SSL certificates are non-refundable. The value of any AdWords credit or other third-party add-ons is non-refundable. See domain registration agreement for more information.
 . Violations of DreamHost's Terms of Service, Acceptable Use Policy, or Spam Policy may, at DreamHost's discretion, result in immediate and permanent disablement without refund.
 . Disputed charges ("chargebacks") associated with any DreamHost account may, at DreamHost's discretion, result in immediate and permanent disablement.
 . DreamHost will use commercially reasonable efforts to make DreamObjects available 99.9% of the time during each monthly billing cycle. If DreamHost is unable to meet this service level, you will be eligible to receive a credit to apply to future DreamObjects billing cycles based upon the Unavailability for that month.
 . For the purposes of this agreement, Unavailability means that either (a) the DreamObjects service is unresponsive, or (b) DreamObjects returns a server error response to valid user requests for more than 60 seconds of consecutive requests.
 . Unavailability that is a result of scheduled maintenance is excluded from these conditions and will not be considered for service credit calculations. Scheduled maintenance is defined as maintenance that is announced at least 5 days in advance, and does not exceed one hour in any month.
 . Service credits will be calculated as a percentage of the bill for the billing cycle that the Unavailability occurred. The percentage for the credit will be calculated by dividing the number of minutes of Unavailability by the total number of minutes in that billing cycle.
 #### Hardware, Equipment, & Software
 . The customer is responsible for and must provide all telephone, computer, hardware and software equipment and services necessary to access DreamHost Web Hosting.
 . DreamHost Web Hosting makes no representations, warranties or assurances that the Customer's equipment will be compatible with the DreamHost Web Hosting service.
+#### Guaranteed Uptime
+. DreamHost guarantees 100% uptime. A failure to provide 100% uptime will result in customer compensation pursuant to guidelines established herein.
+. Customer is entitled to compensation if Customer's web site, databases, email, FTP, SSH or webmail become unusable as a result of failure(s) in DreamHost systems for reasons other than previously announced scheduled maintenance, coding or configuration errors on the part of the Customer.
+. Customer will receive DreamHost credit equal to the Customer's current hosting cost for 1 (one) of service for each 1 (one) hour (or fraction thereof) of service interruption, up to a maximum of 10% of customer's next pre-paid hosting renewal fee.
+. DreamHost's assessment of downtime begins when Customer opens a support ticket to report the problem.
 #### DreamHost Dedicated Server Stipulations
 . Bandwidth pricing and measurement frequency is subject to change at DreamHost's discretion. Customers affected by such changes will be notified no less than thirty (30) days in advance by DreamHost Web Hosting.
 . DreamHost is under no obligation to compensate Customer for downtime, whether the downtime be caused by Customer, DreamHost Web Hosting, or DreamHost's upstream providers.
 . Customer agrees that dedicated server payments are NONREFUNDABLE. For example, if Customer submits payment for twelve (12) months of service, service will be provided for twelve (12) months and will not be refunded if customer chooses to discontinue service with DreamHost mid-way through the term.
 . Hardware upgrades to an existing 'platform' (platform defined as a motherboard/chassis combination) will be performed by DreamHost and shall incur an additional one-time labor fee of $100 as well as an increase to Customer's standard monthly rate.