Terms of Use

ARCHIVED 2023-03-14, DATE APPROXIMATE · VERSION 20230314_rev01 · COMPARED WITH 20230127_rev01

Full text changes — 20230127_rev01 to 20230314_rev01

COLOUR MARKS THE SEVERITY OF A FLAGGED CLAUSE · + AND − MARK ADDED AND REMOVED

 . Link to the Service from a website or other online service, so long as: (a) the links only incorporate text, and do not use any DL names, logos, or images, (b) the links and the content on your website do not suggest any affiliation with DL or cause any other confusion, and (c) the links and the content on your website do not portray DL or its products or services in a false, misleading, derogatory, or otherwise offensive manner, and do not contain content that is unlawful, violent, threatening, harassing, or abusive, or that violate any right of any third-party or are otherwise objectionable to DL, or that violate our [Website Guidelines & Code of Conduct](https://doublelist.com/guidelines/). DL reserves the right to suspend or prohibit linking to the Service for any reason, in its sole discretion, without advance notice or any liability of any kind to you or any third-party; and
 . Use any other functionality expressly provided by DL on or through the Service for use by users, subject to these Terms (including, without limitation, functionality to create and/or post User-Generated Content (as defined below)) and any applicable Additional Terms.
 **(c) Subscription, Usage, Membership, Refund**
+Certain portions of the Service are subject to subscription fees **("Membership Fees")**. By using these Services, you agree to the Doublelist Subscription Services Terms. These Membership Fees are provided to you upon the membership upgrade page and may change from time to time. Unless otherwise indicated, Membership Fees cover an initial period, for which there is a one-time charge, followed by recurring periodic charges for subsequent periods as agreed to by you upon upgrading your account. You acknowledge that your subscription has an initial and recurring payment feature and you accept responsibility for all recurring charges prior to cancellation. WE MAY SUBMIT THESE PREVIOUSLY AUTHORIZED RECURRING CHARGES (E.G., MONTHLY) WITHOUT ADDITIONAL AUTHORIZATION FROM YOU UNTIL YOU HAVE TERMINATED THIS AUTHORIZATION IN ACCORDANCE WITH YOUR MEMBERSHIP PLAN OR WISH TO CHANGE YOUR PAYMENT METHOD. SUCH NOTICE WILL NOT AFFECT CHARGES APPLIED BEFORE WE CAN REASONABLY ACT. TO TERMINATE YOUR AUTHORIZATION OR CHANGE YOUR PAYMENT METHOD FOR MEMBERSHIP, LOGIN TO YOUR ACCOUNT, AND GO TO THE 'SETTINGS' PAGE. You may terminate your Account, membership and/or subscription with us at any time, and termination will be effective immediately upon receipt of notice. Any attempt to transfer, assign or otherwise sell or trade such subscription, regardless of manner or method, is null and void. Suspension or termination thereof results in the forfeit of the suspended or terminated subscription or items, except as may be noted in the applicable Additional Terms. WE DO NOT PROVIDE REFUNDS FOR ANY AMOUNTS PREPAID BY YOU AND YOU WILL NOT RECEIVE ANY REFUND FOR ANY UNUSED DAYS OF ANY SUBSCRIPTION TERM, UNLESS REQUIRED BY LAW. You may also cancel your subscription within 3 days of the initial purchase of your membership, at which point a full refund will be issued to you within 7-10 business days. As permitted by law, we are not responsible for repairing or reissuing any credit or refund or any other sum, as a result of our modification of any usage subscriptions or virtual item, or for loss or damage due to error, or any other reason.
+Certain portions of the Service are subject to subscription fees **("Membership Fees")**. By using these Services, you agree to the Doublelist Subscription Services Terms. These Membership Fees are provided to you upon the membership upgrade page and may change from time to time. Unless otherwise indicated, Membership Fees cover an initial period, for which there is a one-time charge, followed by recurring periodic charges for subsequent periods as agreed to by you upon upgrading your account. You acknowledge that your subscription has an initial and recurring payment feature and you accept responsibility for all recurring charges prior to cancellation. WE MAY SUBMIT THESE PREVIOUSLY AUTHORIZED RECURRING CHARGES (E.G., MONTHLY) WITHOUT ADDITIONAL AUTHORIZATION FROM YOU UNTIL YOU HAVE TERMINATED THIS AUTHORIZATION IN ACCORDANCE WITH YOUR MEMBERSHIP PLAN OR WISH TO CHANGE YOUR PAYMENT METHOD. SUCH NOTICE WILL NOT AFFECT CHARGES APPLIED BEFORE WE CAN REASONABLY ACT. TO TERMINATE YOUR AUTHORIZATION OR CHANGE YOUR PAYMENT METHOD FOR MEMBERSHIP, LOGIN TO YOUR ACCOUNT, AND GO TO THE 'SETTINGS' PAGE. You may terminate your Account, membership and/or subscription with us at any time, and termination will be effective immediately upon receipt of notice. Any attempt to transfer, assign or otherwise sell or trade such subscription, regardless of manner or method, is null and void. Suspension or termination thereof results in the forfeit of the suspended or terminated subscription or items, except as may be noted in the applicable Additional Terms. WE DO NOT PROVIDE REFUNDS FOR ANY AMOUNTS PREPAID BY YOU AND YOU WILL NOT RECEIVE ANY REFUND FOR ANY UNUSED DAYS OF ANY SUBSCRIPTION TERM, UNLESS REQUIRED BY LAW. As permitted by law, we are not responsible for repairing or reissuing any credit or refund or any other sum, as a result of our modification of any usage subscriptions or virtual item, or for loss or damage due to error, or any other reason.
 **(d) Rights of Others**
 In using the Service, you must respect the Intellectual Property and rights of others and DL. Your unauthorized use of Content may violate the rights of others and applicable laws, and may result in your civil and criminal liability. If you believe that your work has been infringed via the Service, see the Procedure for Alleging Copyright Infringement section below.
 **(e) Reservation of All Rights Not Granted as to Content and Service**
 **Doublelist Subscription Services Terms**
 DL offers certain Services, such as Hookup or Hardcore ("Subscription Services"), which are only available through creation of a user account and payment of a fee. By subscribing to the Subscription Services, you will have access to the Subscription Services for a fixed term, which will automatically renew, continuously. The term, renewal period, and the total monthly cost for the Subscription Services will be provided to you when you enroll in the Subscription Services. By subscribing to the Subscription Services, you agree to the Terms of Use and Privacy Policy. These Subscription Services Terms, together with the Terms of Use (collectively, "Agreement"), govern the Subscription Services.
 **DISPUTES SUBJECT TO MANDATORY ARBITRATION AND CLASS ACTION WAIVER AS SET FORTH THE IN TERMS OF USE.**
+Subscription Services automatically renew at the end of the term, and you will be charged a fee on a monthly basis on the anniversary date of your subscription unless you cancel, either online or by email, at least 1 day prior to the start of the next term. You may cancel your Subscription Services at any time, either online through your membership account or by email at [\[email protected\]](https://doublelist.com/cdn-cgi/l/email-protection#0b7b79627d6a68724b6f647e69676e6762787f25686466). If you cancel your Subscription Services, you will have access to the Subscription Services until the end of your current term and you will not be charged for an additional term.
+Subscription Services automatically renew at the end of the term, and you will be charged a fee on a monthly basis on the anniversary date of your subscription unless you cancel, either online or by email, at least 1 day prior to the start of the next term. You may cancel your Subscription Services at any time, either online through your membership account or by email at [\[email protected\]](https://doublelist.com/cdn-cgi/l/email-protection#2f5f5d46594e4c566f4b405a4d434a43465c5b014c4042). If you cancel your Subscription Services, you will have access to the Subscription Services until the end of your current term and you will not be charged for an additional term.
 **Changing Tier of Subscription Services**
 If you upgrade your Subscription Services from a lower tier to a higher tier during the term, the upgrade occurs immediately and any additional fees for the upgraded tier would be prorated for that term. The full fee for the higher tier will be charged at the beginning of the new term.
 If you downgrade your Subscription Services during the term, then the downgrade will occur at the end of the term. At the beginning of the next term, you will be charged the rate of the new Subscription Term.
 You may cancel your Subscription Services at any time, subject to the terms of this Agreement. In order to cancel, follow the instructions given in the Services. You may also cancel your account online, by logging in to your account and following the instructions. Any attempt to transfer, assign or otherwise sell or trade such subscription, regardless of manner or method, is null and void. We do not charge a fee to cancel and we do not provide refunds for cancellations, all payments are final and all charges are nonrefundable, unless you are a resident of certain states in the United States which require notice of cancellation rights. If you are a resident of these certain states in the United States, then you may cancel your Subscription Services, without penalty or obligation, at any time prior to midnight of the third business day after the day on which you purchase the Subscription Services. You, the buyer, may cancel this Agreement, without any penalty or obligation, at any time prior to midnight of the original contract seller's third business day following the date of this contract, excluding Sundays and holidays. To cancel this Agreement, mail or deliver a signed and dated notice, or send a telegram which states that you, the buyer, are canceling this Agreement, or words of similar effect. This notice shall be sent to:
 Doublelist.com
 Market Street #4626
 San Francisco, CA 94114
+You may also cancel via your account online, or by email at [\[email protected\]](https://doublelist.com/cdn-cgi/l/email-protection#f383819a8592908ab3979c86919f969f9a8087dd909c9e)
+You may also cancel via your account online, or by email at [\[email protected\]](https://doublelist.com/cdn-cgi/l/email-protection#addddfc4dbccced4edc9c2d8cfc1c8c1c4ded983cec2c0)
 If you are unable to receive all services for which you have contracted due to your death or disability, you and your estate may elect to receive a refund of that portion of payment you made for the Subscription Services allocable to the period after your death or disability. Disability means a condition which precludes you from physically using the services specified in the contract during the term of disability and the condition is verified in writing, which shall be presented to DL, by a physician designated by you.
 **Safety**
 DL IS NOT RESPONSIBLE FOR YOUR USE OF THE SERVICE OR FOR THE ACTIONS OF OTHER USERS WITH WHOM YOU MAY EXCHANGE INFORMATION OR HAVE CONTACT. DL DOES NOT CONDUCT CRIMINAL BACKGROUND SCREENINGS OF ITS USERS. **DL DOES NOT VERIFY THE INFORMATION PROVIDED BY USERS WITH RESPECT TO USERS' IDENTITY, HEALTH, PHYSICAL CONDITION, OR OTHERWISE**. DL ALSO IS NOT RESPONSIBLE FOR ACTIVITIES OR LEGAL CONSEQUENCES OF YOUR USE OF THE SERVICE IN LOCATIONS WHICH MAY ATTEMPT TO CRIMINALIZE OR LIMIT YOUR PERSONAL
 INTERACTIONS. YOU MUST MAKE YOUR OWN INFORMED DECISIONS ABOUT USE OF THE SERVICE IN YOUR LOCATION AND ASSESS ANY POTENTIAL ADVERSE CONSEQUENCES.
+**Illegal Content and Abuse Reporting**
+We do not allow any non-consensual content or content that violates the acceptable rules and regulations defined by the credit card association. Any items, such as revenge porn, sexual image-based abuse, non-consensual pornography, or uploaded content without the permission of the participant(s) are strictly prohibited.
+If you are the victim or have first-hand knowledge of illegal content, we encourage you to notify us immediately by emailing or calling our customer service center in order to initiate a content review process and take other necessary actions. Reporting users or content this way is completely confidential. When contacting us please include all relevant URL links as well as the reason and any additional context that you feel will assist us in reviewing your request to have the content removed. All content removal requests submitted are reviewed, addressed, and removed expeditiously, where appropriate.
 **Other Terms and Conditions**
 If you use the Subscription Services, you also agree to our [Terms of Use](https://doublelist.com/about/terms/) and consent to our [Privacy Policy](https://doublelist.com/about/privacy_policy/) (collectively, "Other Terms"). In the event of a conflict between these Subscription Terms, and the Other Terms, these Subscription Terms control.