Uw privacy op Deezer

ARCHIVED 2021-09-01, DATE APPROXIMATE · VERSION 20210901_rev01 · COMPARED WITH 20201230_rev01

Full text changes — 20201230_rev01 to 20210901_rev01

COLOUR MARKS THE SEVERITY OF A FLAGGED CLAUSE · + AND − MARK ADDED AND REMOVED

1Last Updated: August 3, 2016
1## Deezer Privacy Policy
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3## Privacy Policy
3### As updated on May 2020.
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5The DEEZER website, which can be found at the address http://www.deezer.com (hereinafter the "Site"), is a service created, developed and operated by DEEZER (hereinafter "DEEZER") a French corporation registered under number 511 716 573, with principal offices located 24 rue de Calais 75009 Paris.
5At Deezer, we care about your privacy and we want you to know how we process your personal data.
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7This Privacy Policy (hereinafter "Privacy Policy") describes how DEEZER collects, uses, stores, shares and protects personal information that it collects from you during your use of the Site (the "Data").
7We updated our Deezer service, which now include new settings that allow you to better control how Deezer can use and share your personal data.
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9By using the Site, you agree to the collection and use of your Data in accordance with the terms and conditions of this Privacy Policy. If you do not agree to the terms of this Policy, please do not use the Site or the Application.
9Alongside these new settings, we also have updated our Privacy Policy to provide you with more transparent and precise information on how Deezer - acting as a data controller - collects, uses, shares, retains, and protects your personal data.
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11## 1\. Data We Collect
11Please take the time to read this Privacy Policy carefully, it is very important to us that you fully understand:
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13### a. Data Collected from You
13- [What personal data of yours we collect]()
14- [Why we use your personal data]()
15- [How we share your personal data]()
16- [How long we keep your personal data]()
17- [How we protect your personal data]()
18- [How you can exercise your rights]()
1419
15We may collect Data directly from you, including Data you voluntarily provide through the registration form when first registering on the Site or the Application such as your username, password, email address, name, date of birth and gender.
20If you have any questions regarding this Privacy Policy, settings, or our use of your personal data, you can contact our Customer Service and/or our Data Protection Officer via [this form](https://support.deezer.com/hc/en-gb/requests/new).
1621
17We may also collect Data you provide in the "Settings" section of the Site or the Application, including, your address and phone number.
22## What personal data of yours we collect
1823
19If you enjoy a free trial or subscribe to a paying subscription, you will have to provide credit card, Paypal or other payment information. This payment information is collected by us and transferred to and stored by our third party service provider; however we may retain, store and use limited payment-related information such as your transaction history, the expiration date of your credit card, your method of payment, the email address associated with your payment account (e.g. Paypal) or a portion of your credit card number stored in an encrypted format. Our current third-party payment processors are IOS (Apple), Ogone, Worldpay and PayPal. PayPal's privacy policy can be found at: [https://www.paypal.com/va/webapps/mpp/ua/privacy-full?locale.x=en](https://www.paypal.com/va/webapps/mpp/ua/privacy-full).
24"Personal data" refers to any information that enables Deezer to directly or indirectly identify you.
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21If you connect to the Site or the Application through your account on a social network services, such as Facebook, you authorize us to collect and use any information that you permit the applicable social network service to share with us in accordance with your privacy settings with the applicable social network service. We have also included on the Site and the Application applications from social network services to enable you to share content on the Site or the Application with third parties or publicize your use of the Site or of the Application or your opinion on the Site's or the Application's content on such social network sites. If you choose to share content on the site through such social network services, including through your use of the "Share" or "Like" buttons, the social network services may collect the information that you share. We strongly advise you to read the privacy policies of these social network services in order to know how these third parties collect, store and use your information.
26Your personal data can be either directly provided by you, indirectly provided by third parties (for instance, when you sign up for the Deezer service via a telecommunication operator), or automatically collected by us when you use the Deezer service. Where we ask you to provide your personal data, we specify those for which collection is mandatory. We thank you for providing us with complete and accurate data. If you do not provide us with complete and accurate data, we may not be able to provide you with the Deezer service.
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23In the event you decide to participate in a contest, poll or survey through the Site or the Application, we may receive Data from you, which will be collected and used in accordance with the terms of this Privacy Policy.
28You will find the categories of personal data below that we collect in the context of the Deezer service with, for each of them, an indicative list of personal data which may be concerned.
2429
25### b. Data We May Collect Automatically
30### Personal data we collect when you sign up for the Deezer service
2631
27During your use of the Site or the Application, we may automatically collect the following Data:
32<table><tbody><tr><td>Account data</td><td><ul><li>Your login details (user ID, email address and password)</li><li>Your profile information (username, age, gender, language, profile picture)</li><li>Your personal information (first and last names, date of birth, phone number, home address, photo)</li><li>Your settings (communication preferences, editorial preferences, personalized advertising, public/private profile)</li></ul></td></tr></tbody></table>
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29- Your IP address, device type, browser type, your device ID, unique identifiers (such as Android or IPhone ID), language, application version, the date and time you access the Site and other software or hardware information;
30- Your type of subscription;
31- Your activity on the Site or the Application, including without limitation the name or the number of radios, tracks, albums or artists you listen to or like and your interactions with DEEZER's users such as when you share albums, tracks or artists or through the comments you post on the Site or the Application or your use of the advertisements displayed.
34Please note that during sign-up, you may be required to complete a Google reCAPTCHA, which helps us to secure the Deezer service. The use of Google reCAPTCHA is subject to [Google Privacy Policy](https://policies.google.com/privacy) and [Google Terms of Service](https://policies.google.com/terms).
3235
33### c. Data we receive from Third Parties
36### Personal data we collect when you subscribe to a Deezer service paid plan
3437
35We may also receive Data about your from: (i) partners we work with or advertisers that make content available on the Site or the Application or (ii) social network websites you may use to interact with the Site or the Application.
38<table><tbody><tr><td>Subscription data</td><td><ul><li>The paid plan which you have subscribed to (Deezer Premium, Deezer Family, Deezer Student, Deezer HiFi)</li><li>The details of the transaction carried out (date of the transaction, amount paid, currency, payment method and where applicable, credit card details)</li></ul></td></tr></tbody></table>
3639
37DEEZER will not be liable to you if a third party to whom you have given your consent to collect, use or share any Data violates its privacy policy or any data protection law or regulation.
40### Personal data we collect when you use the Deezer service
3841
39## 2\. How We Use Your Data
42<table><tbody><tr><td>Usage data</td><td><ul><li>Your listening history (artists, albums, songs, playlists, podcasts and audiobooks you listen to, videos you watch, playlists you create)</li><li>Your listening habits (name, manufacturer, brand and type of device used for streaming, moments when you stream)</li><li>Your favorite content (artists, albums, songs, playlists, videos, podcasts and audiobooks you like)</li><li>Your interactions on the Deezer service (your comments, users following you and users you follow)</li></ul></td></tr><tr><td>Technical data</td><td><ul><li>Information on your device (type of device you are using, unique device identifier, hardware model, version of the operating system, hardware and software settings, browser type, cookie or similar technology, system language)</li><li>Information on your navigation on the Deezer service (IP address, date and time of connection, pages that you accessed, the date and time you accessed these pages, your search queries)</li><li>Information on your internet connection (internet service provider, type of connection: 3G, 4G, 5G, Wi-Fi, xDSL, cable, optical fiber etc.)</li></ul></td></tr></tbody></table>
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41We may use your Data to:
44### Personal data we collect when you contact our Customer Service
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43- Give you access to the Site or the Application and allow you to use the Site's or the Application's features;
44- Provide you with personalized content or advertising;
45- Communicate with you, including through promotional emails or messages, if you have elected to receive such communication in the "Settings" section of the Site;
46- Personalize, customize, measure, and improve our services, content, and advertising and otherwise to enhance your experience on the Site or the Application;
47- Compile and analyze statistics regarding your visit and use of the different pages of the Site or the Application;
48- Pay right holders for tracks that you listen to through the reports we send to such right holders;
49- Prevent, detect, and investigate potentially prohibited or illegal activities, and enforce the Terms of Service;
50- Compile aggregate data for internal and external business purposes;
51- Resolve disputes and troubleshoot problems; and
52- As otherwise stated in this Privacy Policy or the Terms of Service.
46<table><tbody><tr><td>Request data</td><td><ul><li>Details on your claim or request (including date, time, subject and petition)</li><li>Content of your exchanges with the Customer Service</li><li>All data deemed as necessary for handling your claim or request</li></ul></td></tr></tbody></table>
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54To learn more about how your Data are used notably for advertising, please visit the following websites: [http://www.youradchoices.com/](https://www.paypal.com/va/webapps/mpp/ua/privacy-full) or [http://www.aboutads.info/consumers](https://www.paypal.com/va/webapps/mpp/ua/privacy-full).
48### Other personal data we may collect
5549
56If you want to opt out of behavioural advertising on Mobile or tablet please visit the following websites: [http://support.apple.com/kb/HT4228](https://www.paypal.com/va/webapps/mpp/ua/privacy-full) or [https://www.google.com/settings/ads](https://www.paypal.com/va/webapps/mpp/ua/privacy-full)
50<table><tbody><tr><td>Participation data</td><td><ul><li>Data we may collect to enable you to participate in initiatives we carry out (for instance, events, competitions or satisfaction surveys)</li></ul></td></tr><tr><td>Additional data</td><td><ul><li>Data that we may collect from time to time with your consent (your voice, your contacts, your precise location, etc.)</li></ul></td></tr></tbody></table>
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58## 3\. How We Share Your Data
52## Why we use your personal data
5953
60We may share your Data with third parties in such cases:
54We use your personal data to enable you to enjoy the Deezer service, and also to meet our legal and regulatory obligations. In any case, we do not make any automated decisions based solely on automatic processing which produce legal effects on you, or similarly significantly affect you.
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62- Unless you have made your DEEZER profile private, your user name and photo, and the tracks, albums, playlists or artists that you have accessed or listened to are accessible and viewable by the public;
63- We may share your email address with our third party marketing partners for their own marketing in the event you have consented to receive such communication in the "Settings" section of the Site;
64- We may share your Data with our third party service providers, including as necessary to process the payment of your subscriptions, to track your use of the Site or the Application, or to send communications to you;
65- We may share your Data with third parties to enable them to provide personalised advertisements on the Site or the Application or on the third parties websites;
66- We may disclose your Data pursuant to a law, regulation, or a decision by a regulatory or competent legal authority or, if deemed necessary, for the purpose of preserving the rights and interests of DEEZER;
67- We may share anonymous, non-identifiable or aggregated data with third parties, such as information about the device from which you access the Site, or information about the radios, albums, tracks, or artists you listen to, including, for example, to create charts of the top tracks, albums, playlists or artists; and
68- We may share your Data when you have expressly consented to such disclosure.
56Further information on how we use cookies and similar technologies can be found in your cookies settings.
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70Links to third party's websites may be made available on the Site or the Application and advertisements displayed on the Site or the Application. The privacy policies from such websites may differ and will govern the collection and use of the information you provide to such websites. We therefore strongly recommend that you read the privacy policies of these websites.
58### Providing the Deezer service
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72## 4\. Data security
60We use your account data, subscription data, usage data and technical data for the purpose of enabling you to enjoy the Deezer service, in particular by:
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74DEEZER recognizes the importance of users' privacy and has taken reasonable steps to protect your Data against loss, theft and unauthorized use, disclosure, or modification. However, we do not guarantee the security of your Data at any time during the use of the Site or Service.
62- Streaming music and other content such as podcasts, radio stations and audiobooks;
63- Creating, sharing and subscribing to playlists;
64- Getting personalized content recommendations (in particular via Flow - your personal soundtrack by Deezer);
65- Getting news and updates from artists and podcasters you follow and/or listen to.
7566
76## 5\. Data storage and transfer
67This use of your personal data is necessary for us to provide the Deezer service to you, in accordance with the [contract which binds us to you](https://www.deezer.com/legal/cgu).
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78The Data is stored with the Site host identified in the [Legal Notice](http://www.deezer.com/legal/legal). We retain Data for active accounts as long as we believe it is necessary and relevant for our operations.
69### Improving, securing and monitoring the Deezer service
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80Additionally, once you have terminated your account, we may continue to store and use your Data for analytical purposes only and you hereby agree that DEEZER has a right to retain and use the Data as such.
71We use your account data, subscription data, usage data and technical data for the purpose of:
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82Your Data may be transferred to servers which are located in several countries and therefore outside the United States of America. You expressly consent to such transfer of your Data outside of the United States of America.
73- Improving existing features and overall performance of the Deezer service;
74- Developing new features and new services for the Deezer service;
75- Ensuring the ongoing security, confidentiality, integrity, availability and resilience of the Deezer service;
76- Measuring and analyzing audience and usage of the Deezer service.
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84## 6\. Your Rights / How to Contact Us
78This use of your personal data is necessary for us to meet our legitimate interest of offering the best Deezer service possible to our users.
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86You can access and modify some of your Data through the "Settings" section of your account.
80### Promoting the Deezer service
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88If you have any questions about this Privacy Policy or if you wish to obtain additional information about your Data, you may contact DEEZER through the "Help" section of your account or by sending an email [here](http://support.deezer.com/hc/en-gb/requests/new).
82We use your account data, subscription data, usage data, technical data and participation data for the purpose of:
8983
90## 7\. Data Collection Systems
84- Providing you with information on the Deezer service and its features, as well as on our paid plans and special offers;
85- Providing you with tailored offers;
86- Inviting you to participate in events and competitions we organize, and giving you the chance to win tickets and other prizes;
87- Inviting you to participate in customer satisfaction surveys and give us your feedback on the Deezer service.
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92During your use of the Site or the Application and according to the choices you have made on the "Settings" section of your account or on your web browser, some files called "data collection systems" may be placed on your terminal equipment (computer, tablet, etc.) and some information relating to your visit on the Site may be registered within these Data Collection Systems.
89This use of your personal data is necessary for us to carry out direct marketing initiatives and improve the Deezer service, which are in the legitimate interest of Deezer.
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94### a. Who is placing data collection systems?
91### Broadcasting third party advertisements (only if you are a Deezer Free service user)
9592
96Data Collection Systems may be placed either by DEEZER or our partners.
93We use your account data, subscription data, usage data and technical data for the purpose of showing you tailored advertisements for partners' services and products.
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98### b. Why are data collection systems placed?
95These advertisements can be:
9996
100#### i. Data Collection Systems placed by DEEZER are:
97- Broadcast directly in the Deezer service (audio, video or display): by default, broadcast ads are personalized to your profile. This helps us to optimize the profitability of our advertising campaigns by providing you with ads that are adapted to your profile (using limited data such as gender, age, what music you listen to and how you use the Deezer service), and therefore is in the legitimate interest of Deezer. You can opt out from receiving personalized advertising in your settings at any time. Once you have opted out, personalized advertising will be substituted by generic advertising.
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102- Data collection systems necessary to provide the Site, the Application and our services. For example, we use data collection systems to track information relating to your registration or access to the Site, Application and services, to implement security measures and to adapt the Site or the Application to your device settings (e.g. language, operating system, etc.). These data collection systems will also enable you to access your personal account on the Site or the Application.
103- Analytical data collection systems. We use them to create and track statistics regarding your visit and use of the different components of the Site or the Application and to improve the content of the Site, the Application and our services.
104- Advertising data collection systems. We use them to offer advertisements that are tailored to your interests, to track displayed advertisements, including the number of clicks on each advertisement, and to track the actions of users on the pages where the advertisements are leading to.
99 Please note that, as a Deezer Free service user, you cannot turn off broadcast advertising completely, as it is the compulsory counterpart of the provision of our free music streaming service, and therefore is necessary for the performance of the [contract which binds you to us](https://www.deezer.com/legal/cgu). Should you wish to enjoy an ad-free Deezer service, we invite you to subscribe to one of our [paid plans](https://www.deezer.com/offers).
105100
106#### ii. Data collection systems placed by third parties:
101- Communicated by email, SMS or push notification: we do not send you ads for partners' services and products by email, SMS or push notification unless you give us your express consent to do so in your settings.
107102
108- We authorize some of our commercial partners to place advertising data collection systems on the Site for the same purposes as mentioned above.
103### Handling your requests to Customer Service
109104
110#### c. What are your choices?
105We use your account data, subscription data, usage data, technical data and request data for the purpose of managing your request to our Customer Service, for instance:
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112At any time, you can express or modify your choices regarding data collection systems.
107- When you contact our Customer Service and submit a technical or functional query;
108- When you want to exercise the statutory rights that you hold over your personal data.
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114You can configure your browser to accept or reject DEEZER's or third parties' data collection systems. However, if you disable data collection systems you may not be able to use all features of the Site or the Application. We disclaim any liability regarding the consequences linked to the downgraded functioning of the Site, the Application or our services resulting from the inability of DEEZER to place data collection systems as a result of your choice to restrict the use of data collection systems.
110This use of your personal data is necessary for us to comply with our obligations deriving from the contract which binds us to you, or when it comes to your statutory rights over your data, with the data protection laws and regulations which Deezer is subject to.
115111
116In order to be informed how to exercise your choices relating to data collection systems, depending on your browser, you can visit the following sites:
112### Processing your payment (only if you are a paid subscriber)
117113
118- Internet Explorer™ : [http://windows.microsoft.com/en-GB/windows-vista/Block-or-allow-cookies](http://windows.microsoft.com/en-GB/windows-vista/Block-or-allow-cookies)
119- Safari™ : [http://www.apple.com/support/mac-apps/safari/](http://www.apple.com/support/mac-apps/safari/)
120- Chrome™ : [https://support.google.com/chrome/answer/95647?hl=en&hlrm=en](https://support.google.com/chrome/answer/95647)
121- Firefox™ : [https://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer](https://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer)
122- Opera™ : [http://help.opera.com/Windows/10.20/en/cookies.html](http://help.opera.com/Windows/10.20/en/cookies.html)
114We use your account data, subscription data, usage data and technical data for the purpose of:
123115
124You can also set your browser for it to send a code to the Site indicating that you do not wish to be followed ("Do Not Track" option). You can visit the following pages for more information:
116- Processing your payment;
117- Accountability and tax;
118- Fighting against fraud, to detect and prevent fraudulent payments or usage of the Deezer service.
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126- Internet Explorer™ : [http://windows.microsoft.com/en-GB/internet-explorer/use-tracking-protection#ie=ie-11](http://windows.microsoft.com/en-GB/internet-explorer/use-tracking-protection)
127- Safari™ : [http://support.apple.com/kb/PH11952](http://support.apple.com/kb/PH11952)
128- Chrome™ : [https://support.google.com/chrome/answer/114836?](https://support.google.com/chrome/answer/114836)
129- Firefox™ : [https://support.mozilla.org/en-US/kb/how-do-i-turn-do-not-track-feature](https://support.mozilla.org/en-US/kb/how-do-i-turn-do-not-track-feature)
130- Opera™ : [http://help.opera.com/Windows/12.10/en/notrack.html](http://help.opera.com/Windows/12.10/en/notrack.html)
120This use of your personal data is necessary for us to process your payment, in accordance with the contract which binds us to you, to comply with accountability and tax regulations which Deezer is subject to and to prevent fraud which is Deezer's legitimate interest.
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132We use the Google Analytics' service, if you do not wish for Google Analytics to collect or use your information, you can unsubscribe at the following page: [https://tools.google.com/dlpage/gaoptout?hl=en](https://tools.google.com/dlpage/gaoptout)
122## How we share your personal data
133123
134If you want to learn more about Data Collection Systems, your rights and how to block them, please visit: [http://www.aboutads.info/choices/](https://tools.google.com/dlpage/gaoptout)
124### Personal data we share
135125
136## 8\. COPPA
126We share your personal data with the following categories of recipient:
137127
138The Site is not directed to children under the age of 13 and we do not knowingly collect personal information from children under the age of 13 on the Site. If we become aware that we have inadvertently received personal information from a visitor under the age of 13 on the Site, we will delete the information from our records. If you have reason to believe that we may have accidentally received personal information from a child under age 13, please contact us immediately through the "Help" section of your account or by sending an email [here](http://support.deezer.com/hc/en-gb/requests/new).
128<table><tbody><tr><td>Technical providers</td><td><ul><li>Hosting and storage platform providers</li><li>Telecommunication network and service providers</li><li>Maintenance service providers</li><li>Security solution and service providers</li><li>Data analytics and computing solution providers</li></ul></td></tr><tr><td>Marketing providers</td><td><ul><li>Customer relationship management service and solution providers</li><li>Advertising solution and network providers or agencies</li><li>Communication and marketing service providers or agencies</li><li>Social network operators (such as Facebook, Twitter, Instagram, Snapchat or Pinterest)</li></ul></td></tr><tr><td>Payment providers</td><td><ul><li>Payment solution and service providers</li><li>Background check service providers</li></ul></td></tr><tr><td>Partners</td><td><ul><li>Artists and music labels</li><li>Telecommunication operators</li><li>Product manufacturers</li><li>Retailers</li></ul></td></tr><tr><td>Deezer group</td><td><ul><li>Parent company</li><li>Subsidiaries and affiliates</li></ul></td></tr><tr><td>Authorities</td><td><ul><li>Administrative and judicial authorities</li></ul></td></tr><tr><td>Purchasers</td><td><ul><li>Purchasers or prospective purchasers of our business which we would enter into negotiations with</li></ul></td></tr></tbody></table>
139129
140## 9\. California Privacy Rights
130Please note that some of these recipients are located in countries that are outside the European Union / European Economic Area, and do not ensure a level of personal data protection which is deemed as equivalent as the level of personal data protection which is ensured by the Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data (GDPR).
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142Under California's "Shine the Light" law, California residents who provide personal information in obtaining products or services for personal, family or household use are entitled to request and obtain from us once a calendar year information about the customer information we shared, if any, with other businesses for their own direct marketing uses. If applicable, this information would include the categories of customer information and the names and addresses of those businesses with which we shared customer information for the immediately prior calendar year.
132Most of these recipients outside the European Union / European Economic Area are located in the United States of America, and have certified their compliance with the EU-U.S. Privacy Shield Framework, which were designed by the U.S. Department of Commerce and the European Commission to provide companies on both sides of the Atlantic with a mechanism to comply with data protection requirements when transferring personal data from the European Union and Switzerland to the United States in support of transatlantic commerce.
143133
144To obtain this information on behalf of DEEZER, please contact us through the "Help" section of your account or by sending an email [here](http://support.deezer.com/hc/en-gb/requests/new) with "Request for California Privacy Information" in the subject line of your message. We will provide the requested information to you at your e-mail address in response.
134For recipients who would not be located in the European Union / European Economic Area, or would not be located in a country with an adequate level of personal data protection (Article 45 of the GDPR), or would not be not compliant with the EU-U.S. Privacy Shield Framework, we shall take all necessary measures to check that they provide appropriate safeguards, such as the implementation of standard data protection clauses adopted by the European Commission (Article 46.2 of the GDPR).
145135
146## 10\. Changes to the Privacy Policy
136For more information on cross-border data transfers, please reach out to our Data Protection Officer.
147137
148We may amend this Privacy Policy from time to time. You can determine when this Privacy Policy was last revised by referring to the "Last Updated" legend at the top of this page. We will use reasonable efforts to notify you of changes to this Privacy Policy by posting the amended policy on the Site at least thirty (30) days before the effective date of the changes. Use of the Site following such changes constitutes your acceptance of the revised Privacy Policy then in effect.
138### Personal data you share
139
140When you use the Deezer service, you can:
141
142- Make your profile accessible to other users of the Deezer service ("public profile");
143- Share content or activity with your friends by private messaging or on social media;
144- Connect third party devices to our user account, such as connected headphones, connected speakers, streaming devices;
145- Connect third party apps to our user account, such as alternative audio players, data analysis apps, data portability apps.
146
147You can manage your profile, social media accounts, devices and apps in your settings.
148
149## How long we keep your personal data
150
151We keep your personal data for no longer than is strictly necessary for the purposes for which we collect and use them.
152
153The specific periods of time for which we retain your personal data are specified below:
154
155| Purpose | Data | Retention |
156| --- | --- | --- |
157| Providing the Deezer service |
158- Account data
159- Subscription data
160- Usage data
161- Technical data
162
163 | Duration of your registration to the Deezer service, then archived for up to 5 years (except for cookies which are retained for up to 25 months) |
164| Improving, securing and monitoring the Deezer service |
165
166- Account data
167- Subscription data
168- Usage data
169- Technical data
170
171 | Duration of your registration to the Deezer service, then archived for up to 5 years (except for cookies which are retained for up to 25 months) |
172| Promoting the Deezer service |
173
174- Account data
175- Subscription data
176- Usage data
177- Technical data
178
179 | Up to 3 years after the end of your registration to the Deezer service (except for cookies which are retained for up to 25 months) |
180| Broadcasting third party advertisements |
181
182- Account data
183- Subscription data
184- Usage data
185- Technical data
186
187 | Duration of your registration to the Deezer service, then archived for up to 3 years (except for cookies which are retained for up to 25 months) |
188| Handling your requests to Customer Service |
189
190- Account data
191- Subscription data
192- Usage data
193- Technical data
194- Request data
195
196 | Duration of the handling of your request, then archived for up to 5 years |
197| Processing your payment |
198
199- Account data
200- Subscription data
201- Usage data
202- Technical data
203
204 | Duration of your subscription to the Deezer service, then archived for up to 10 years |
205
206## How we protect your personal data
207
208We have measures in place to protect your personal data against unauthorized access, use, or disclosure including, without limitation, the following measures:
209
210- We implement and maintain sophisticated technical measures to ensure that your personal data is confidentially and securely recorded and used;
211- We restrict and limit access to your personal data, and monitor who accesses, uses, and transfers your personal data;
212- Employees who have access to your personal data are required to comply with our data privacy and confidentiality requirements;
213- Business partners and third-party service providers with whom we share your personal data are required to comply with any applicable data privacy and confidentiality requirements.
214
215## How you can exercise your rights
216
217Under applicable data protection laws and regulations, you have the right to:
218
219- Access, rectify or erase your personal data;
220- Restrict or object to its processing;
221- Tell us that you do not wish to receive marketing information;
222- In some circumstances, require the transfer of your personal data to you or a third party;
223- To the extent our processing of your personal data is based upon your consent, withdraw your consent, without affecting the lawfulness of our processing based on your consent before its withdrawal;
224- In some countries, set guidelines for the retention, erasure and communication of personal data for after your death.
225
226We are fully committed to enable you to exercise the rights you hold over your data:
227
228- Some of these rights can be exercised directly in your settings, such as the rights to rectification and erasure of your personal data, or the right to set your communication preferences;
229- As for the exercise of your other rights (access to and portability of your personal data, restriction or objection to the processing of your personal data, set of guidelines for the retention, erasure and communication of your personal data after death), please contact us via [this form](https://support.deezer.com/hc/en-gb/requests/new).
230
231Please note that we reserve the right to check your identity before we respond to your request.
232
233If you are not fully satisfied with our response, you can also complain about our processing of your personal data to the relevant data protection authority.
234
235## Changes to our Privacy Policy
236
237We regularly review our compliance with our Privacy Policy (at least once per year), in particular to ensure that it complies with new laws and regulations regarding data protection.