DeepL Pro License Terms and Conditions

ARCHIVED 2025-09-06, DATE APPROXIMATE · VERSION 20250906_rev01 · COMPARED WITH 20250702_rev01

Full text changes — 20250702_rev01 to 20250906_rev01

COLOUR MARKS THE SEVERITY OF A FLAGGED CLAUSE · + AND − MARK ADDED AND REMOVED

 ## 3 Services of DeepL
 ### 3.1 General
 **3.1.1** DeepL shall provide Customer with access to the Services during the Subscription Term within the terms and scope of this Agreement, including the Service Specification.
+**3.1.2** DeepL will only temporarily store Content or Processed Content to the extent technically required to provide its Services. Any further storage of Content or Processed Content will only be carried out at Customer's request, e.g. by using the "saved translations" feature. For the avoidance of doubt, DeepL shall be entitled to create and retain access logs for billing, security and statistical purposes. Such access logs shall not contain any Content or Processed Content. However, access logs may contain meta data of API Requests such as time of the API Request and size of the transmitted Content.
+**3.1.2** DeepL will only temporarily store Content or Processed Content to the extent technically required to provide its Services. Any further storage of Content or Processed Content will only be carried out at Customer's request, e.g. by using the "saved translations" feature. If Customer has requested such storage of Content and Processed Content, this will be deleted 90 days after the end of the Agreement. During this period, Customer will no longer have access to this Content and Processed Content. For the avoidance of doubt, DeepL shall be entitled to create and retain access logs for billing, security and statistical purposes. Such access logs shall not contain any Content or Processed Content. However, access logs may contain meta data of API Requests such as time of the API Request and size of the transmitted Content.
 **3.1.3** DeepL may process Content, Processed Content and Customer Training Data on its servers as well as on technical infrastructure owned and operated by third party cloud providers. DeepL has the right to determine the location of data processing. The location of the data processing may depend, among other things, on the location of the customer or its Internal Users and the availability and capacity of the technical infrastructure used. The Parties may agree otherwise with regard to the above. The third party data processing will utilise DeepL's proprietary models, hosted on a DeepL environment on the third party technical infrastructure.
 **3.1.4** DeepL shall only access the Content and/or the Processed Content in the event and to the extent required to carry out a diagnosis and to solve technical issues which may compromise the availability of the Services. To the extent required for these purposes and in derogation from Section 3.1.2, DeepL may, in exceptional cases, automatically store Content and/or Processed Content for a maximum period of 72 hours in case certain error patterns occur during the processing of the translation or improvement request. Such stored Content and/or the Processed Content shall be stored in an encrypted form for the duration of the debugging process and will be automatically deleted afterwards. The access to the cryptographic keys for the decryption of the Content and/or of the Processed Content shall only be granted in individual cases in the context of a logged process for selected employees of DeepL (who are bound by strict confidentiality requirements) and after the access has been approved by DeepL's management. The Content and/or Processed Content stored for debugging purposes will not be linked to any individual Customer.
 **3.1.5** DeepL shall only make use of Customer Training Data exclusively in connection with the translations or improvements of the respective Customer. Furthermore, DeepL shall store and process it for the duration of this Agreement in a way that no unauthorised persons will gain access to it. As the Customer Training Data is processed in an automatic way, it will be deleted upon the Customer's request. However, it cannot be returned to the Customer (as DeepL does not offer any data storage service).
 **3.5.5** Negative Changes to the Services are deemed to have been approved if Customer does not object to them by exercising his right of termination in accordance with Section 3.5.4. DeepL will specifically draw Customer's attention to this legal consequence in the Change Notice.
 **3.5.6** These Terms and Conditions shall apply to any modifications and to the Services in their modified state.
 ## 4 Availability
+**4.1** DeepL shall use its reasonable endeavours to provide an annual average of at least 97% uptime availability for the fee-based Services. The availability calculation excludes any downtime for planned maintenance work as well as service interruptions which are beyond DeepL's reasonable control, including but not limited to short-term and undue increase in the number of requests by Customer which requires an unplanned increase in system capacity.
+**4.1** DeepL shall use its reasonable endeavours to provide an annual average of at least 97% uptime availability for the fee-based Services. For the Business plan, DeepL offers an annual average of 99.0% uptime availability. The availability calculation excludes any downtime for planned maintenance work as well as service interruptions which are beyond DeepL's reasonable control, including but not limited to short-term and undue increase in the number of requests by Customer which requires an unplanned increase in system capacity.
 **4.2** Subject to the exceptions in Section 4.1, availability shall be calculated as the number of hours of the fee-based Services are functional, divided by the total number of hours within the respective calendar year.
 **4.3** Unavoidable downtime due to planned maintenance work shall be electronically notified to Customer in good time in advance (e.g., by e-mail).
 ## 5 Conclusion of the Contract
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 ## 12 Warranty
 .1 DeepL warrants that the Services shall perform in accordance with the Documentation and Service Specification in all material respects, other than where any non-conformance is caused by use of the Services in breach of this Agreement. DeepL does not give any guarantee regarding the correctness of the translations created by the machine translation system.
+**12.2** Customer shall immediately inform DeepL of any occurring non-conformity in writing (email to [\[email protected\]](https://deepl.com/cdn-cgi/l/email-protection#3c4f494c4c534e487c5859594c50125f5351) is sufficient) and Customer shall assist DeepL in rectifying the defects free of charge, in particular by providing DeepL with all required documents, data and other information required to analyse and correct the defects.
+**12.2** Customer shall immediately inform DeepL of any occurring non-conformity in writing (email to [\[email protected\]](https://deepl.com/cdn-cgi/l/email-protection#daa9afaaaab5a8ae9abebfbfaab6f4b9b5b7) is sufficient) and Customer shall assist DeepL in rectifying the defects free of charge, in particular by providing DeepL with all required documents, data and other information required to analyse and correct the defects.
 **12.2.1** If the Services do not conform with the foregoing warranty, DeepL shall, at its expense, use all reasonable commercial endeavours to correct any such non-conformance promptly, or provide Customer with an alternative means of accomplishing the desired performance, and failing which DeepL shall refund any charges already paid in advance proportionally. Such correction, substitution or refund constitutes Customer's sole and exclusive remedy for any breach of the warranty set out in Section 12.1. If third-party software which DeepL has licensed from third parties is being used, procurement of publicly available upgrades, updates or patches shall be deemed sufficient.
 **12.3** DeepL does not warrant that the Customer's use of the Services shall be uninterrupted, or that the Services or Processed Content shall be completely accurate or error free or meet Customer's requirements.
 **12.4** DeepL is not responsible for any delays, delivery failures, or any other loss or damage resulting from the transfer of data over communications networks and facilities, including the internet, and Customer acknowledges that the Services may be subject to limitations, delays and other problems inherent in the use of such communications facilities.
 ## 2 DeepL Translator Pro
 DeepL Translator Pro offers a service accessible by Customer using their DeepL Pro access credentials. Access can be via a website or Microsoft Windows or MacOS application. The service allows to input texts and receive their machine translations. As DeepL Translator Pro uses the API for translating, it supports the set of source and target languages as described in Section 1 of the Service Specification.
 Within DeepL Translator Pro, Customer's texts and their translations will be processed as long as necessary for the performance of the Service (as described in Section 3.1.2 and 3.1.3 of the Agreement).
+DeepL Translator Pro can process translation requests more slowly or temporarily suspend the access to the Services on a case-by-case basis if the length of the entered texts significantly exceeds the normal and reasonable use (starter: 1 million characters per month, Advanced: 5 million characters per month, Ultimate: 10 million characters per month) and therefore the availability of the Services to all customers of DeepL is affected.
+DeepL Translator Pro can process translation requests more slowly or temporarily suspend the access to the Services on a case-by-case basis if the length of the entered texts significantly exceeds the normal and reasonable use (starter: 1 million characters per month, Advanced: 5 million characters per month, Ultimate: 10 million characters per month, Business: 10 million characters per month) and therefore the availability of the Services to all customers of DeepL is affected.
 In addition, browsers, their JavaScript execution environment, and the HTTP transmission techniques used impose technical limits. DeepL Translator Pro will try to notify the Internal User about exceeding these limits and warn about possible performance issues.
 DeepL Translator Pro allows Customer to translate whole documents. Ability to translate documents is subject to the ability of DeepL Translator Pro to correctly read and translate the documents, which can't be guaranteed.
 Requirements and limitations for document translation:
     - .xlsx- up to: n.a. - 20 MB - 30 MB
     - .html - up to: 5 MB - 5 MB - 5 MB
     - .pdf - up to: 10 MB - 20 MB - 30 MB
     - .txt - up to: 1 MB - 1 MB - 1 MB
     - .xlf / .xliff - up to: n.a. - 10 MB - 10 MB
 - **Number of characters** - Up to 1,000,000
+- **File formats and file size for: DeepL Pro Individual - Team - Business**
+    - .docx or .doc - up to: 30 MB - 30 MB - 30 MB
+    - .pptx - up to: 30 MB - 30 MB - 30 MB
+    - .xlsx- up to: n.a. - 30 MB - 30 MB
+    - .html - up to: 5 MB - 5 MB - 5 MB
+    - .pdf - up to: 30 MB - 20 MB - 30 MB
+    - .txt - up to: 1 MB - 1 MB - 1 MB
+    - .xlf / .xliff - up to: n.a. - 10 MB - 10 MB
+    - .srt - up to: n.a - 150 KB - 200 KB
+- **Number of characters** - Up to 1,000,000
 - **Number of files** \- Depending on the DeepL package you have subscribed to, you can translate different numbers of documents per month. You can find an overview here: [https://www.deepl.com/pro.html](https://www.deepl.com/en/pro.html). The number of the files varies between the use of the website and the desktop applications.
     - **Website** - You can have one file translated for each translation process. You will not be able to select several files at the same time.
     - **Desktop applications** - You can have several files translated for each translation process. The files can be written in different source languages (as long as the said languages are supported by DeepL Translator). However, you are able to select only one target language for translation.
 - **Transferability of quotas** - Monthly quotas may not be carried over to subsequent months.
 - **Transferability to other users** - In the case of Single-User Licenses, quotas cannot be transferred to other Internal Users. Within the framework of a team license, a total quota can be set up for the entire team.
 ## 3 DeepL Write Pro
+DeepL Write Pro offers a service accessible by Customer using their DeepL Write Pro ac-cess credentials. Access can be via a website or Microsoft Windows or MacOS application. The service allows Customer to input texts and receive their improved versions based on machine learning.
+DeepL Write Pro can be accessed via a website or Microsoft Windows or MacOS application. The service allows Customer to input texts and receive their improved versions based on machine learning.
 DeepL Write Pro supports the following languages:
 - DE (German)
 - EN-GB (British English)
 - EN-US (American English)