Privacy Policy

MINOR
FIRST SEEN 2026-09-05 · VERSION 20260905_rev01 · COMPARED WITH 20260504_rev01

What changed, in plain language

DeepL renumbered its privacy policy and added a new section describing its "Customization Hub" — Translation Memories, Translation Memory Generation, and Adaptive Translation — which store your uploaded documents, translations and reference files in your account. DeepL says this stored content is used only for you and is never used to train its models. It also added meeting transcription with a new vendor (Granola), swapped its research-panel vendor from Ethnio to Great Question, and added a section about its Partner Program, which processes business contact details through a US platform (Impartner).

Changes that may affect you

New features keep your documents and translations stored in your accountMINOR
DATA RETENTION

Translation Memories and Adaptive Translation keep your source text, translations and uploaded reference documents in your DeepL account instead of deleting them after the job is done. This is by design — you turn these features on to reuse your own content — and DeepL says the data is deleted when you delete the entries, the memory, the reference documents, or your account. Still, it means more of your material sits on DeepL's servers over time than under the old delete-after-translation default.

“Content you store in a Translation Memory, including the translations, will be stored for your account and kept accessible for you at all times.”

What you can do — If you don't want your text kept, avoid Translation Memories and Adaptive Translation, or delete entries you no longer need. You can switch off Adaptive Translation at any time in the relevant Style Profile.

Meetings may now be automatically transcribed and summarized by a new US vendorMINOR
DATA COLLECTION

DeepL added Granola, a US company, to make automatic transcripts and summaries of video and phone meetings — not just the sales calls that were already covered. DeepL says this requires participants' consent and that a disclaimer plays at the start, so you'll be told before it happens. Anything you say in those meetings can end up in a stored transcript for two years.

“We may also create an automated transcript and summary of video and telephone meetings for note-taking purposes, with the consent of the participants, using the Granola service provided by Granola, Inc.”

What you can do — If you don't want to be recorded or transcribed, ask the DeepL team to switch it off at the start of the call, or leave the call.

Changelog

  1. + ADDEDNew "Customization Hub" section explains stored language assets

    DeepL added a whole new section covering features that keep your content in your account: saved translations, glossaries, style guides, Style Profiles and Translation Memories.

    Our customization features allow you to store language assets in your account, such as saved translations, glossaries, style guides, Style Profiles and Translation Memories and to apply them to your translations.

  2. + ADDEDTranslation Memories stored until you delete them

    You can create or upload Translation Memories, which save your source text alongside its translation so it can be reused later. This content stays in your account until you delete the entries, the memory, or your account.

    Content you store in a Translation Memory, including the translations, will be stored for your account and kept accessible for you at all times. It will be deleted when you delete the relevant entries, the Translation Memory or your account.

  3. + ADDEDUploaded documents for Translation Memory Generation are deleted right away

    If you upload a document and its translation to build a Translation Memory, DeepL says both files are deleted as soon as the memory is created and are not used to train its models.

    The uploaded source and translated documents are deleted immediately upon successful generation of the Translation Memory; they are not otherwise stored and are not used to train or improve our models.

  4. + ADDEDAdaptive Translation stores reference documents and derived data

    If you turn on Adaptive Translation, DeepL stores your reference documents plus numeric versions of them (embeddings) so it can match your terminology and style. It says this is used only in your account, never for other customers, never for training, and you can switch it off anytime.

    This content and the embeddings derived from it are used only within your own account, never for other customers, and are not used to train or improve our models.

  5. ± CHANGEDWording on stored content broadened to cover customization features

    The rule about which content DeepL keeps rather than deletes now also covers the new customization features, not just saved translations and glossaries.

    This does not apply, if you use the "saved translations" or glossary feature.

    This does not apply where you ask us to store content in your account, for example by using the "saved translations" or glossary feature, or by using our customization features.

  6. ± CHANGEDCall recording section now covers meeting transcription with a new vendor

    Beyond recording sales calls, DeepL may now create automated transcripts and summaries of video and phone meetings using a US company called Granola. It says this needs participants' consent, a disclaimer plays at the start, and you can ask them to turn it off.

    ### 13.1 Recording of dialer and Zoom calls

    We may also create an automated transcript and summary of video and telephone meetings for note-taking purposes, with the consent of the participants, using the Granola service provided by Granola, Inc.- 1151 Walker Rd Ste 417, Dover, DE 19904, United States.

  7. ± CHANGEDResearch panel vendor changed from Ethnio to Great Question

    The US company that stores contact details of people who sign up for DeepL's research panel changed from Ethnio to Great Question. The purpose and setup stay the same.

    We use a service provided by Ethnio Inc, 1909 Roselia Ave, Los Angeles CA 90027, USA, ("Ethnio") to store contact details of participants who signed up to our internal panel

    We use a service provided by Great Question, Inc., 418 45th Street, Oakland, CA 94609, USA to store contact details of participants who signed up to our internal panel

  8. + ADDEDNew section on the DeepL Partner Program

    DeepL added a section explaining that it runs a partner platform hosted by Impartner in the USA, which handles business contact details of partners, existing and potential customers, and DeepL staff. It may also track visits to that portal, including IP addresses.

    Through this platform we process the business contact details, first name, surname, email address and telephone number of our Partners, of DeepL's existing and prospective end customers, and of DeepL employees involved in partner activities, in each case in their professional capacity.

  9. ± CHANGEDAll sections renumbered

    Sections were shifted up by one or two numbers to make room for the new Customization Hub and Partner Program sections, and internal cross-references were updated. Two duplicate section numbers in the old version (two sections labelled 20) were fixed.

    - [23\. Changes to the Privacy Policy]()

    - [25\. Changes to the Privacy Policy]()

Full text changes — 20260504_rev01 to 20260905_rev01

COLOUR MARKS THE SEVERITY OF A FLAGGED CLAUSE · + AND − MARK ADDED AND REMOVED

1111 - [6.3 Processors involved in the DeepL Pro checkout process]()
1212 - [6.4 Processing of usage data]()
1313 - [6.5 Processing of the Submitted Texts and Translations / Improvements]()
1414- [7\. Translation of Documents]()
1515 - [7.1 Translation of Documents with DeepL Translator and DeepL Pro]()
1616 - [7.2 Temporary Storage of Metadata when Translating Documents]()
17- [8\. Automatic Collection of Data via Website Access]()
18- [9\. Use of Cookies and other Technologies on deepl.com]()
19 - [9.1 Use of Cookies, Web Storage and other Technologies on deepl.com]()
17 - [8.1 Translation Memories]()
18 - [8.2 Translation Memory Generation]()
19 - [8.3 Adaptive Translation]()
20- [9\. Automatic Collection of Data via Website Access]()
21- [10\. Use of Cookies and other Technologies on deepl.com]()
22- [10.1 Use of Cookies, Web Storage and other Technologies on deepl.com]()
2023- [Necessary]()
2124- [Performance]()
2225- [Functional]()
2326- [Marketing]()
24- [10\. Analysis of User Behaviour]()
25- [11\. DeepL Apps]()
26- [12\. DeepL API Free]()
27- [13\. Connecting with our Customer Team, including via our ChatBot]()
28 - [13.1 Recording of dialer and Zoom calls]()
29 - [13.2 Sales and Support Requests]()
30 - [13.3 Privacy Requests]()
31- [14\. DeepL Newsletter]()
32 - [14.1 Product Newsletter]()
33 - [14.2 Marketing Newsletter and other marketing communication]()
34 - [14.3 Email Service Provider HubSpot]()
35- [15\. User research and surveys]()
36 - [15.1 User surveys]()
37 - [15.2 Customer Surveys]()
38 - [15.3 Typeform]()
39 - [15.4 Qualtrics]()
40 - [15.5 Hotjar]()
41 - [15.6 UserTesting]()
42 - [15.7 Ethnio]()
43- [16\. DeepL's Social Media Pages]()
44- [17\. DeepL Bridges (DeepL Community Platform)]()
45 - [17.1 Registration]()
46 - [17.2 Information published on Platform]()
47 - [17.3 Notifications]()
48 - [17.4 Content moderation]()
49 - [17.5 Cookies]()
50 - [17.6 Legal basis]()
51 - [17.7 Account Deletion and Data Retention]()
52 - [17.8 Bettermode as Processor]()
53- [18\. Webinars]()
54- [19\. Job Applications]()
55- [20\. Data Security]()
56- [20\. Your Rights]()
57- [22\. Special provisions for users from South Korea]()
58 - [22.1 Contact and DeepL Chief Privacy Office (CPO)]()
59 - [22.2 Additional information for usage of DeepL's free service]()
60 - [22.3 Data Deletion and Retention Periods]()
61 - [22.4 Data Security and Pseudonymisation]()
62 - [22.5 Rights of Data Subject and Legal Representative]()
63 - [22.6 Children's Privacy]()
64 - [22.7 Overseas Transfer and Delegation of Personal Data Processing]()
65- [23\. Changes to the Privacy Policy]()
27- [11\. Analysis of User Behaviour]()
28- [12\. DeepL Apps]()
29- [13\. DeepL API Free]()
30- [14\. Connecting with our Customer Team, including via our ChatBot]()
31 - [14.1 Recording and Transcription of calls and meetings]()
32 - [14.2 Sales and Support Requests]()
33 - [14.3 Privacy Requests]()
34- [15\. DeepL Newsletter]()
35 - [15.1 Product Newsletter]()
36 - [15.2 Marketing Newsletter and other marketing communication]()
37 - [15.3 Email Service Provider HubSpot]()
38- [16\. User research and surveys]()
39 - [16.1 User surveys]()
40 - [16.2 Customer Surveys]()
41 - [16.3 Typeform]()
42 - [16.4 Qualtrics]()
43 - [16.5 Hotjar]()
44 - [16.6 UserTesting]()
45 - [16.7 Great Question]()
46- [17\. DeepL's Social Media Pages]()
47- [18\. DeepL Bridges (DeepL Community Platform)]()
48 - [18.1 Registration]()
49 - [18.2 Information published on Platform]()
50 - [18.3 Notifications]()
51 - [18.4 Content moderation]()
52 - [18.5 Cookies]()
53 - [18.6 Legal basis]()
54 - [18.7 Account Deletion and Data Retention]()
55 - [18.8 Bettermode as Processor]()
56- [19\. Webinars]()
57- [20\. Job Applications]()
58- [21\. DeepL Partner Program]()
59- [22\. Data Security]()
60- [23\. Your Rights]()
61- [24\. Special provisions for users from South Korea]()
62 - [24.1 Contact and DeepL Chief Privacy Office (CPO)]()
63 - [24.2 Additional information for usage of DeepL's free service]()
64 - [24.3 Data Deletion and Retention Periods]()
65 - [24.4 Data Security and Pseudonymisation]()
66 - [24.5 Rights of Data Subject and Legal Representative]()
67 - [24.6 Children's Privacy]()
68 - [24.7 Overseas Transfer and Delegation of Personal Data Processing]()
69- [25\. Changes to the Privacy Policy]()
6670
6771Protecting your privacy and personal data is very important to us. We therefore only use your personal data within the scope of legal regulations, in particular the General Data Protection Regulation ("GDPR") and the German Federal Data Protection Act ("BDSG"). With this privacy policy, we would like to inform you - regardless of whether you set up a DeepL account, use our DeepL Pro subscriptions, our various apps or visit our website - about the nature, scope and purposes of the collection, use and processing of your personal data by DeepL.
6872
6973## 1\. Data controller / Contact / Data Protection Officer
7074
7175Where we reference DeepL in this privacy notice we refer to the company in the group that acts as controller of, and is responsible for processing your personal data.
7276
7377The DeepL group is made up of different legal entities, which are:
7478
75If you have any questions or concerns about privacy, please contact privacy(at)deepl.com. For the conclusion of a data processing agreement pursuant to Art. 28 GDPR (see in detail section [4]() and [5]()) and for general questions about our products, please contact sales(at)deepl.com. Further information on the data processing when contacting DeepL can be found in section [13]().
79If you have any questions or concerns about privacy, please contact privacy(at)deepl.com. For the conclusion of a data processing agreement pursuant to Art. 28 GDPR (see in detail section [4]() and [5]()) and for general questions about our products, please contact sales(at)deepl.com. Further information on the data processing when contacting DeepL can be found in section [14]().
7680
7781DeepL's external corporate Data Protection Officer, Dr. Christian Lenz, can be contacted at the following address: dhpg IT-Services GmbH, Bunsenstr. 10a, 51647 Gummersbach, via email to datenschutz(at)dhpg.de, or by telephone on +49 2261 8195 0.
7882
7983## 2\. Scope of Data Protection
8084
8185Data protection applies to personal data as defined by the GDPR, i.e. all information relating to an identified or identifiable natural person. An identifiable natural person is deemed to be a natural person who can be identified directly or indirectly, in particular by means of assignment to an identifier such as a name, an identification number, location data, an online identifier or to one or more specific attributes.
160164In your account in the section "usage", you can also view data about your usage behavior e.g., - depending on your subscription - the number of characters translated or improved in the past or the number of documents translated. If you have a consumption-based subscription, such as the DeepL API Pro, you can also view the monthly costs incurred. We justify this data processing via Art. 6 para. 1 sentence 1 lit. b) GDPR, insofar as it is necessary for the performance of the contract, in particular for billing purposes or for managing the number of documents still available for translation. Insofar as the processing goes beyond what is necessary for the performance of the contract, we base the processing on our legitimate interests pursuant to Art. 6 para. 1 sentence 1 lit. f) GDPR, as we seek to meet our customers' wish to visualize information on usage behavior in a transparent manner. The graphical representation of the development of consumption over the contract period is considered to be also in the interest of our customers.
161165
162166If you yourself are not a party to the DeepL Pro subscription, but access to our products is provided to you by your employer or an organization to which you belong, we may share data about your usage of the subscription (e.g. number of translated characters and documents across the DeepL products, last session and last usage date) with your employer or organization. Providing this data corresponds to our legitimate interests as well as the legitimate interests of our customers in receiving the information they need about the use of the subscription they have paid for, Art. 6 para. 1 sentence 1 lit. f) GDPR.
163167
164168### 6.5 Processing of the Submitted Texts and Translations / Improvements
165169
166As contractually agreed, we process the content you submit to DeepL Pro and their translations or improvements only temporarily, insofar as this is necessary for the creation and transmission of the translation or improvement. This processing is therefore justified by Art. 6 para. 1 sentence 1 lit. b) GDPR. The content you submit and the translations or improvements will - within the framework of the contractual agreements and as stated in section [4]() and [5]() - will be deleted after the performance of the contractually agreed service. This does not apply, if you use the "saved translations" or glossary feature. In this case, content provided by you, including translations, will be stored for your account and kept accessible for you at all times. When you use the "saved translations" feature in our mobile apps, your texts and translations are stored locally.
170As contractually agreed, we process the content you submit to DeepL Pro and their translations or improvements only temporarily, insofar as this is necessary for the creation and transmission of the translation or improvement. This processing is therefore justified by Art. 6 para. 1 sentence 1 lit. b) GDPR. The content you submit and the translations or improvements will - within the framework of the contractual agreements and as stated in section [4]() and [5]() - will be deleted after the performance of the contractually agreed service. This does not apply where you ask us to store content in your account, for example by using the "saved translations" or glossary feature, or by using our customization features. In this case, content provided by you, including translations, will be stored for your account and kept accessible for you at all times, for details please see section [8](). When you use the "saved translations" feature in our mobile apps, your texts and translations are stored locally. This data processing is necessary for the performance of our contract and is therefore justified by Art. 6 para. 1 sentence 1 lit. b) GDPR.
167171
168This data processing is necessary for the performance of our contract and is therefore justified by Art. 6 para. 1 sentence 1 lit. b) GDPR.
169
170172## 7\. Translation of Documents
171173
172174### 7.1 Translation of Documents with DeepL Translator and DeepL Pro
173175
174176You can translate documents in different file formats both with DeepL Pro (.docx, .pptx, .html, .pdf and .txt) as well as with DeepL Translator (.docx, .pptx and .pdf). When using document translation in DeepL Translator, section [3]() of this privacy policy applies. If you translate documents of the file types mentioned above while you are logged in to your DeepL Pro account, the texts you submit will only be processed temporarily and will be deleted after the completion of the translation process, including the translations themselves (see also section [4]() and [6.3]() of this privacy policy). With both DeepL Pro and DeepL Translator, the translation of your documents will be provided exclusively by DeepL and processed on our infrastructure in the EEA.
175177
185187- Content of the applied glossary (when using the free translator)
186188- Number of characters calculated
187189- Errors that occurred during the translation process
188190
189191This information is processed in accordance with Art. 6 para. 1 sentence 1 lit. f) GDPR based on our legitimate interest in improving the functionality of our products, as this makes it easier to identify any sources of error related to the translation process. The data is stored in a database that can only be accessed by selected employees and is automatically deleted after 14 days.
190192
191## 8\. Automatic Collection of Data via Website Access
193## 8\. Customization Hub
192194
195Our customization features allow you to store language assets in your account, such as saved translations, glossaries, style guides, Style Profiles and Translation Memories and to apply them to your translations. Information on saved translations and glossaries can be found in section 6.5.
196
197### 8.1 Translation Memories
198
199You can create Translation Memories in your account and upload existing Translation Memories to it. A Translation Memory stores source segments together with their translations so that they can be reused in later translations. Content you store in a Translation Memory, including the translations, will be stored for your account and kept accessible for you at all times. It will be deleted when you delete the relevant entries, the Translation Memory or your account. This data processing is necessary for the performance of our contract and is therefore justified by Art. 6 para. 1 sentence 1 lit. b) GDPR.
200
201### 8.2 Translation Memory Generation
202
203If you use our Translation Memory Generation feature, you can upload a source document together with its corresponding translated document. We process both documents solely to identify and align corresponding segments and to generate a Translation Memory from them. The uploaded source and translated documents are deleted immediately upon successful generation of the Translation Memory; they are not otherwise stored and are not used to train or improve our models. The resulting Translation Memory is then stored for your account in the same way as a Translation Memory you upload directly, as described in section 8.1. This data processing is necessary for the performance of our contract and is therefore justified by Art. 6 para. 1 sentence 1 lit. b) GDPR.
204
205### 8.3 Adaptive Translation
206
207If you enable Adaptive Translation in a Style Profile, we use the Translation Memory and any reference documents attached to that profile to adapt your translations to your terminology, tone and style. Reference documents you upload are stored for your account. For this purpose we calculate numeric representations (embeddings) of that content and store them for your account, so that the closest-matching entries can be provided to our translation model as context at the time of translation.
208
209This content and the embeddings derived from it are used only within your own account, never for other customers, and are not used to train or improve our models. If you delete a Translation Memory or individual entries within it, delete reference documents, or if your account is deleted, the corresponding embeddings are deleted as well. You can deactivate the feature at any time in the relevant Style Profile. This data processing is necessary for the performance of our contract and is therefore justified by Art. 6 para. 1 sentence 1 lit. b) GDPR.
210
211## 9\. Automatic Collection of Data via Website Access
212
193213Regardless of whether you use our paid or free service, your device automatically transmits certain data for technical reasons when you access our website [www.deepl.com](https://www.deepl.com/en). The following data that you may send us will be stored:
194214
195215- Date and time of access
196216- Browser type and version
197217- Operating system
198218- URL of the website previously visited
207227Processing is carried out in accordance with Art. 6 para. 1 sentence 1 lit. f) GDPR based on our legitimate interest in improving the stability and functionality of our website. The data is stored for purely technical reasons. Website access data is used for error analysis, ensuring system security, logging access to DeepL Pro and for improving our translation or improvement services. Based on your IP address, we also use geolocation to determine the region from which you are visiting our website. We use this information to check whether we can offer you the DeepL Pro service in your region, which corresponds to our legitimate interests pursuant to Art. 6 para. 1 sentence 1 lit. f) GDPR. The storage of the full IP address for the users of the DeepL free version for a maximum period of 14 days is also justified by our legitimate interest in achieving the listed purposes, Art. 6 para. 1 sentence 1 lit. f) GDPR. The storage of IP addresses of users of the paid DeepL Pro subscription for the duration of the contract is justified by Art. 6 para. 1 sentence 1 lit. b) GDPR.
208228
209229Our website also uses services of Cloudflare, Inc, 101 Townsend St, San Francisco, CA 94107, USA ("Cloudflare"), which operates a so-called Content Delivery Network (CDN). To protect our website, the data transfer between your browser and our servers is routed through Cloudflare's infrastructure in order to analyze whether it is an abusive attack. As part of this analysis, your data is transmitted to Cloudflare in encrypted form, if necessary also to Cloudflare servers in the USA. However, since your requests and other customer data are encrypted between your end device and the DeepL servers, Cloudflare does not have any access to this data, but only to meta-data (such as your IP address). Only static resources (such as graphics) are loaded directly from Cloudflare-servers. In addition, Cloudflare determines a so-called bot score immediately before the login to DeepL, which is based on the analysis of the metadata of the client (browser) used. The use of Cloudflare is in our legitimate interest to secure the use of our website and to prevent and defend harmful attacks from outside, Art. 6 para. 1 sentence 1 lit. f) GDPR. We have concluded a data processing agreement with Cloudflare and Cloudflare may therefore only process the data according to our instructions and not for its own purposes. You can find more information about Cloudflare's handling of personal data [here](https://www.cloudflare.com/de-de/privacypolicy/).
210230
211231When you visit the DeepL Dialogues [website](https://deepldialogues.com/), we use Matomo Analytics to analyse the website traffic for purposes of understanding the use of and optimising our website. In this context we collect information relating to your website visit (e.g. signing up for events or newsletters) including your IP address, which is anonymized immediately on collection. This means we are not able to identify you.
212232
213## 9\. Use of Cookies and other Technologies on deepl.com
233## 10. Use of Cookies and other Technologies on deepl.com
214234
215### 9.1 Use of Cookies, Web Storage and other Technologies on deepl.com
235### 10.1 Use of Cookies, Web Storage and other Technologies on deepl.com
216236
217237These cookies may process personal data including data about your device, such as your IP address as set out in section 8 above. Where we use non-necessary cookies as set out below and process your personal data, we will only do so where you have provided us with your consent.
218238
219239We specifically use cookies or web storage objects in the following categories:
220240
221241- Necessary: These cookies or web storage objects are necessary for our website to work properly, to enable smooth navigation and access our most important functions. This includes essential security and accessibility features and preferences such as interface and translator language as well as the handling of the checkout process for DeepL Pro. This also includes the use of the Usercentrics Consent Management Platform (provided by Usercentrics GmbH, Sendlinger Str. 7, 80331 Munich, Germany) to manage and document your privacy choices. The collecting of data via the necessary cookies or web storage objects is justified according to § 25 para. 2 no. 2 TDDDG ("Telekommunikation-Digitale-Dienste-Datenschutz-Gesetz": German Telecommunications and Digital Services Data Protection Act). The further processing of this data is either necessary in accordance with Art. 6 para. 1 sentence 1 lit. b) GDPR for performing the contract or justified due to our legitimate interest in presenting our products and our company in accordance with Art. 6 para. 1 sentence 1 lit. f) GDPR.
226246The table below lists the different types of technologies that may be used on our website. Cookies or web storage objects are stored until the specified expiration time or until you delete them in your browser or, if it is a session cookie, until the session has expired. You can withdraw the consent you have given for the use of cookies, web storage objects and other technologies in the categories "Performance", "Functional" and "Marketing" or manage your settings at any time. You can do this via our cookie banner or, as applicable depending on your jurisdiction the Usercentrics settings in our cookie banner by either (i) deactivating (or activating) the slide toggle next to the respective category; (ii) the button in the top right hand corner; (iii) or in the table below.
227247
228248Where you provide us with consent to place third party cookies provided by Google on your device (as listed below), you can find out more information about how they store and process your personal data [here](https://business.safety.google/privacy/). If you require additional information, please do reach out to us at privacy(at)deepl.com.
229249
230250Overview of the cookies and web storage objects used by DeepL:
231251
232## 10\. Analysis of User Behaviour
252## 11\. Analysis of User Behaviour
233253
234254In order to better understand how our products are used and to better tailor our products to the needs and desires of our customers, we analyze pseudonymized data about our customers' use of DeepL Pro products. The analysis allows us to understand general usage habits and derive different target and user groups. We can then address the identified user groups in a more specific way and, for example, point them to previously unused or unknown features of our products. In this way, we enable our customers to get to know and use all the features of their DeepL subscription and can thus improve the user experience of the DeepL products. This corresponds to our legitimate interests according to Art. 6 para. 1 p. 1 lit. f) GDPR. The data is processed exclusively on DeepL's servers in the EEA, the data is not transferred to the USA. No transfer of the data to third parties takes place.
235255
236256In case that users visit the website [https://developers.deepl.com](https://developers.deepl.com/) which is hosted by GitBook we use the services of Conva Ventures Inc. ("Conva Ventures" the corporation behind Fathom Analytics) to get basic insights about how our API documentation is being used. For the analysis, no cookie is set, and the analysis will only rely on the IP address and user agent of the user which will be hashed first. These pseudo-anonymized hashes will be anonymized after 24 hours. The data will be processed on servers in the USA. We have concluded a data processing agreement with Conva Ventures and Conva Ventures only processes the data in accordance with our instructions and not for its own purposes. You can find more information about Conva Ventures' handling of personal data [here](https://usefathom.com/blog/anonymization).
237257
238## 11\. DeepL Apps
258## 12\. DeepL Apps
239259
240260In addition to the translation and improvement services on our website, we also offer apps for Windows and macOS operating systems ("desktop apps"), as well as apps for iOS and Android ("mobile apps"), through which you can also translate or improve texts.
241261
242262You can use the desktop apps and the mobile apps in both the free version and the paid DeepL Pro version. If you use the free version of DeepL in the apps, Section [3]() of this Privacy Policy applies; if you use the paid DeepL Pro version, Sections [4]() to [6]() apply. As the desktop apps use the same interfaces for creating translations or improvements as the web-based service, also sections [7]() and [8]() of this privacy policy apply to the use of these apps.
243263
244264When translating or improving texts with our apps, for technical reasons - regardless of whether you use our paid or free service - your device will automatically transmit certain data. The following data which you can transmit to us, is stored:
259279The processing of this data is based on our legitimate interest in ensuring and improving the stability and functionality of our services, Art. 6 para. 1 sentence 1 lit. f) GDPR. This data is stored solely for technical reasons. Data relating to access is used for error analysis, ensuring system security, logging access to DeepL Pro and to improve our translation or improvement services. The full IP address of users using the free version of DeepL is stored for a maximum period of 14 days, which is also justified by our legitimate interest in achieving the listed purposes, Art. 6 para. 1 sentence 1 lit. f) GDPR. The full IP address of DeepL Pro users is stored for the duration of the contract on the basis of Art. 6 para. 1 sentence 1 lit. b) GDPR.
260280
261281If you use our mobile apps, it is also possible to have the entered text and the translation or improvement read aloud or to dictate the text to be translated or improved yourself. The speech service installed on your device is used for this purpose. Please note that this may result in the transfer of the entered or spoken content to the provider of the speech service used by your device, possibly also to the USA. DeepL has no influence on this processing of your voice and audio data, therefore the privacy policy and terms of use of the speech service used by your device e.g. provided by Apple, Google or Samsung, but also those of other speech services that cannot be listed exhaustively, apply.
262282
263283No cookies are used in our mobile apps. However, a unique user ID (no cross-device ID) is used, which allows us to track, for example, the source and target language settings, how many characters are translated or improved, whether the copy button is used, and if so, how it is used. The processing of this data is based on our legitimate interest (Art. 6 para. 1 sentence 1 lit. f) GDPR) to better understand the needs of our users and to be able to adapt the app according to customer requirements.
264284
265## 12\. DeepL API Free
285## 13\. DeepL API Free
266286
267287In addition to the paid DeepL API Pro plan, we also offer a limited free version of our API (DeepL API Free). For further information, please see our [DeepL Pro Terms and Conditions](https://www.deepl.com/en/pro-license) and section [3]() on using the free version of DeepL.
268288
269289In order to use DeepL API Free, it is necessary to create a DeepL account (please see section [6.1]()). If you select the API Free option during the checkout process, further data, as specified in section [6.2](), will be collected. Although no costs are incurred when using DeepL API Free - subject to a (possible) upgrade - your payment data is collected in order to prevent improper use of API Free. Solely for this purpose, payment information is also passed on, in accordance with section [6.3](), to the payment service provider we have commissioned, Stripe Payments Europe Ltd.
270290
271291We process your data in order to perform the free-of-charge usage contract concluded between you and us on the basis of Art. 6 para. 1 sentence 1 lit. b) GDPR and on the basis of our legitimate interest in preventing misuse of the API Free, Art. 6 para. 1 sentence lit. f) GDPR.
272292
273## 13\. Connecting with our Customer Team, including via our ChatBot
293## 14\. Connecting with our Customer Team, including via our ChatBot
274294
275295You have various possibilities to connect with us, including via contact forms on our website, having calls with our customer team as well as by using our chatbot. You can also contact us directly by email.
276296
277297We will process your personal data that you provide to us as part of these communications. This may include your name, email address and any other personal data you disclose to us.
278298
279### 13.1 Recording of dialer and Zoom calls
299### 14.1 Recording **and Transcription of calls and meetings**
280300
281301Our customer team is conducting dialer and Zoom calls with prospects and customers to provide them with general information about DeepL's services and to advise them according to their needs. In order to continue to provide excellent customer service and to continuously improve it, we may record and transcribe the dialer and zoom calls with prospects and customers in certain countries with their consent, using the Salesloft platform provided by Salesloft, Inc., 1180 West Peachtree St NW Suite 2400, Atlanta, GA 30309. We have concluded a data processing agreement with Salesloft and Salesloft is therefore only allowed to process the data according to our instructions and not for its own purposes.
282302
283Recordings of the calls, including transcriptions of these, are used for internal training and coaching as well as for documentation purposes. At the beginning of each dialer call, an automated message will inform the called party that the call is being recorded. If you do not wish to participate in a recorded call, you can end the call at any time. For Zoom calls, the Zoom invitation will inform you that the call is being recorded and that you can opt out when you join the call.
303We may also create an automated transcript and summary of video and telephone meetings for note-taking purposes, with the consent of the participants, using the Granola service provided by Granola, Inc.- 1151 Walker Rd Ste 417, Dover, DE 19904, United States. We have concluded a data processing agreement with Granola and Granola is therefore only allowed to process the data according to our instructions and not for its own purposes.
284304
285All recorded calls, including transcriptions, will be securely stored for a period of two years from the date of the call. After this period, the recordings will be automatically deleted from our systems. You also have the rights mentioned in section 21.
305Recordings of the calls and meetings, including transcriptions of these, are used for internal training and coaching as well as for documentation purposes. At the beginning of each call or meeting, a disclaimer will inform the parties that the call is being recorded and/or transcribed. If you do not wish to participate in a recorded or transcribed call, you can end the call or ask the team to switch off the recording or transcription at any time. For Zoom calls, the Zoom invitation will inform you that the call is being recorded and that you can opt out when you join the call.
286306
287### 13.2 Sales and Support Requests
307All recorded calls, including transcriptions, will be securely stored for a period of two years from the date of the call. After this period, the recordings will be automatically deleted from our systems. You also have the rights mentioned in section 23.
288308
309### 14.2 Sales and Support Requests
310
289311If you would like to send us a sales enquiry in order to receive further information about our products and subscription plans or to start contract negotiations, you are welcome to use our sales contact forms. In addition to your email address, you are required to provide your name and telephone number; all other information is optional. For the provision of our contact forms, we use the HubSpot service (see section 14).
290312
291313We also use the Customer Relationship Management System (CRM) of Salesforce.com Germany GmbH, Erika-Mann-Str. 31, 80636 München, Deutschland ("Salesforce CRM") to manage our customer database, which includes our existing and potential customers, and to organize sales and communication processes. Furthermore, Salesforce CRM enables us to analyse our customer-related processes. We have concluded a data processing agreement with Salesforce and Salesforce is therefore only allowed to process the data according to our instructions and not for its own purposes. The customer data is stored on servers in the EU.
292314
293315If you contact our support team with questions about your subscription, for example via our contact form, it is necessary to provide a valid email address so that we know who the inquiry comes from and can respond to it. We use the ticket system provided by Zendesk Inc. ("Zendesk"), 1019 Market Street, San Francisco, CA 94103, USA We have entered into a data processing agreement with Zendesk and Zendesk may therefore only process the data in accordance with our instructions and not for its own purposes. Further information on the handling of personal data at Zendesk can be found [here](https://www.zendesk.de/company/agreements-and-terms/privacy-notice/).
294316
295317In addition to contacting our support team, you may also interact with our internal API ChatBot.To provide you with accurate and relevant support, this ChatBot accesses your log-in status, subscription details, and the content of your chat messages. We do this as necessary for our legitimate interests to address your support inquiries, improve the quality of our automated assistance, and (as required) to automatically create a support ticket for a human agent.
296318
297319For both support and sales enquiries including any subsequent correspondence, Art. 6 para. 1 sentence 1 lit. b) GDPR serves as the legal basis for the processing of your personal data, as the processing is necessary for the initiation of the contract or the conclusion and performance of our contract. Art. 6 para. 1 sentence 1 lit. b) GDPR also provides justification for the processing of personal data that may be contained in documents sent to our Support team. We will store your data for the duration of our business relationship and subsequently for the duration of the legal retention periods where this is required. The processing of your personal data as part of our customer database and the analyses of our customer-related processes is based on Art. 6 para. 1 sentence 1 lit. f) GDPR, as this is in our legitimate interest.
298320
299321If you have contacted our Support team via the contact form, it is possible that we will subsequently inquire by email about your satisfaction with our customer service. In this case, we will process your data on the basis of our legitimate interests in accordance with Art. 6 para. 1 sentence 1 lit. f) GDPR in order to determine customer satisfaction and to continuously improve our service.
300322
301### 13.3 Privacy Requests
323### 14.3 Privacy Requests
302324
303You also have the option of contacting privacy(at)deepl.com with questions or concerns about data protection at DeepL. We process your data in accordance with Art. 6 para. 1 sentence 1 lit. a) GDPR on the basis of your voluntarily given consent. We also use the Zendesk ticket system to respond to privacy enquiries, so please also note the above explanations in this regard under section [13.1]().
325You also have the option of contacting privacy(at)deepl.com with questions or concerns about data protection at DeepL. We process your data in accordance with Art. 6 para. 1 sentence 1 lit. a) GDPR on the basis of your voluntarily given consent. We also use the Zendesk ticket system to respond to privacy enquiries, so please also note the above explanations in this regard under section 14.1.
304326
305## 14\. DeepL Newsletter
327## 15. DeepL Newsletter
306328
307### 14.1 Product Newsletter
329### 15.1 Product Newsletter
308330
309If you have signed up for a DeepL account, for DeepL Pro or DeepL API Free, we will occasionally send you emails with news on our products, such as the launch of new languages and new features as well as on related products and services. This will also include information and tips on how to get the most out of DeepL Pro. We are entitled to use the email address you provided when signing up for a DeepL account, for a DeepL Pro/DeepL Free API subscription in this way under the legal conditions of § 7 para. 3 of the German Act against Unfair Competition (UWG). Given our existing contractual relationship, it is also in our legitimate interest to inform you as set out above (Art. 6 para. 1 sentence 1 lit. f) GDPR). If you do not wish to receive such emails from us, you can object to the use of your email address for this purpose at any time by sending an email to support(at)deepl.com. Of course, each of our emails contain an unsubscribe link at the end. For sending the newsletter, we use a service provided by HubSpot, Inc. ("HubSpot"), for more information see [14.3]().
331If you have signed up for a DeepL account, for DeepL Pro or DeepL API Free, we will occasionally send you emails with news on our products, such as the launch of new languages and new features as well as on related products and services. This will also include information and tips on how to get the most out of DeepL Pro. We are entitled to use the email address you provided when signing up for a DeepL account, for a DeepL Pro/DeepL Free API subscription in this way under the legal conditions of § 7 para. 3 of the German Act against Unfair Competition (UWG). Given our existing contractual relationship, it is also in our legitimate interest to inform you as set out above (Art. 6 para. 1 sentence 1 lit. f) GDPR). If you do not wish to receive such emails from us, you can object to the use of your email address for this purpose at any time by sending an email to support(at)deepl.com. Of course, each of our emails contain an unsubscribe link at the end. For sending the newsletter, we use a service provided by HubSpot, Inc. ("HubSpot"), for more information see [1]()5.3.
310332
311### 14.2 Marketing Newsletter and other marketing communication
333### 15.2 Marketing Newsletter and other marketing communication
312334
313If you would like to receive more detailed information about our company, products, services and promotions, you can sign up for our marketing newsletter or you can agree to receiving marketing communication in certain other contexts. We may send you information, within the scope of your consent, about offers, special offers, promotions and marketing campaigns and other news from DeepL from time to time or get in touch with you to discuss specific products and services. The processing of your data is based on your consent (Art. 6 para. 1 sentence 1 lit. a) GDPR). You can withdraw your consent at any time with effect for the future by sending an email to support(at)deepl.com. Of course, our emails each contain an unsubscribe link at the end. We also use the HubSpot service to send the marketing emails, for more information please see [14.3]().
335If you would like to receive more detailed information about our company, products, services and promotions, you can sign up for our marketing newsletter or you can agree to receiving marketing communication in certain other contexts. We may send you information, within the scope of your consent, about offers, special offers, promotions and marketing campaigns and other news from DeepL from time to time or get in touch with you to discuss specific products and services. The processing of your data is based on your consent (Art. 6 para. 1 sentence 1 lit. a) GDPR). You can withdraw your consent at any time with effect for the future by sending an email to support(at)deepl.com. Of course, our emails each contain an unsubscribe link at the end. We also use the HubSpot service to send the marketing emails, for more information please see 15.3.
314336
315337Note to US Individuals: We may also send you marketing communications and newsletters and offers and promotions if you have agreed to send your information to DeepL, such as via Quora. In such a case, we rely on your agreement to send us your information as establishing a relationship with us and your consent to such marketing. You can withdraw your consent at any time with effect for the future by using the unsubscribe link at the end of our emails.
316338
317### 14.3 Email Service Provider HubSpot
339### 15.3 Email Service Provider HubSpot
318340
319341For sending the newsletters and other marketing emails, we use a service provided by HubSpot, Inc. with headquarters at 25 First Street, 2nd Floor, Cambridge, MA 02141 USA. As part of this, your data may also be transferred to the USA. We have concluded a data processing agreement with HubSpot and therefore HubSpot may only process the data according to our instructions and not for its own purposes. You can find more information on HubSpot's handling of personal data [here](https://legal.hubspot.com/privacy-policy) and [here](https://www.hubspot.com/data-privacy/privacy-shield).
320342
321343We also statistically record, among other things via HubSpot, which emails you open and which links you click on in our emails (opening and click rates). This allows us to understand which content is of interest to our users and to optimize the newsletter and our email communication, which corresponds to our legitimate interests pursuant to Art. 6 para. 1 sentence 1 lit. f) GDPR.
322344
323## 15\. User research and surveys
345## 16\. User research and surveys
324346
325### 15.1 User surveys
347### 16.1 User surveys
326348
327349Users are given the opportunity to participate in surveys via the web and app interface of our services. Participation in the surveys is voluntary and can be achieved, for example, via a pop-up found on the interface. The user may be redirected to a third party website (e.g. Qualtrics) to complete the survey.
328350
329351In order for us to properly analyse the survey results, we match your survey results with data on how you interact with and use our services using parameters that are appended to the survey link such as your accountID. This helps us to get better insights on how our users respond to our services, which help us to improve our DeepL product offering and services based on the collected survey information. We will only do this where you have provided us with your consent to do so, which we will collect when you submit the survey form. You may withdraw your consent for the cookie at any time with effect for the future by sending an email to privacy(at)deepl.com.
330352
331353Your survey results will be stored and processed collectively by DeepL for up to 5 years.
332354
333355Please note, that we process data on how you interact with and use our services as necessary for our legitimate interests to understand how our customers use our products.
334356
335### 15.2 Customer Surveys
357### 16.2 Customer Surveys
336358
337359We want to encourage customers to share their experiences with using our products. DeepL may therefore reach out to you occasionally, via email or other communication channels, to ask about your experience and/or satisfaction with our products. Participation in these surveys is voluntary, and most surveys can be answered anonymously. However, in some instances you may be asked to provide your name and/or email address, either optionally or as a requirement for completing the survey. If you provide us with your email, we may contact you afterwards (e.g., to invite you to participate in research studies or to share your experience in a call with our team).
338360
339361The processing of your data corresponds to our legitimate interests according to Art. 6 para. 1 sentence 1 lit. f) GDPR to improve our products and to further develop them according to our customer's wishes. If you provide your name and/or email address in the survey, we justify the processing of your data via your consent pursuant to Art. 6 para. 1 sentence 1 lit. a) GDPR. You can revoke this consent at any time with effect for the future.
340362
341### 15.3 Typeform
363### 16.3 Typeform
342364
343365To conduct the customer satisfaction surveys, we use a service of Typeform SL, Carrer Bac de Roda, 163, local, 08018 Barcelona, Spain ("Typeform"), on whose platform the surveys are stored. Typeform uses different subcontractors, which are also partly located in third countries outside the EU. Therefore, in certain cases, there may be a transfer of your data to the USA. We have concluded a data processing agreement with Typeform and Typeform only processes the data in accordance with our instructions and not for its own purposes. You can find more information about Typeform's handling of personal data [here](https://admin.typeform.com/to/dwk6gt/).
344366
345### 15.4 Qualtrics
367### 16.4 Qualtrics
346368
347369For the surveys we use a service of Qualtrics Ireland Limited, Costello House, 1 Clarendon Row, Dublin 2, DO2 TA43, Ireland ("Qualtrics"), on whose platform the surveys are stored. Access to the surveys is placed on the website by DeepL so that each user can freely decide whether to participate in the survey. Qualtrics uses different subcontractors, which are also partly located in third countries outside the EU. Therefore, in certain cases, there may be a transfer of your data to the USA. We have concluded a data processing agreement with Qualtrics and therefore Qualtrics may only process the data according to our instructions and not for its own purposes. Further information on the handling of personal data at Qualtrics can be found [here](https://www.qualtrics.com/privacy-statement/) and [here](https://www.qualtrics.com/support/survey-platform/getting-started/data-protection-privacy/).
348370
349### 15.5 Hotjar
371### 16.5 Hotjar
350372
351373Furthermore, we use a survey tool of Hotjar Ltd., Dragonara Business Centre, 5th Floor, Dragonara Road, Paceville St Julian's STJ 3141, Malta ("Hotjar"), on whose platform the surveys are stored. Hotjar uses different subcontractors, which are also partly located in third countries outside the EU.Therefore, in certain cases, there may be a transfer of your data to the USA. We have concluded a data processing agreement with Hotjar and Hotjar only processes the data in accordance with our instructions and not for its own purposes. You can find more information about Hotjar's handling of personal data [here](https://www.hotjar.com/legal/policies/privacy/).
352374
353### 15.6 UserTesting
375### 16.6 UserTesting
354376
355377We also use a service provided by UserTesting, Inc. 144 Townsend Street, San Francisco, CA 94107 USA to conduct interviews with you. As a user (Contributor) of UserTesting, you can register for our interviews on UserTesting's platform. We also contact selected customers to make them aware of the interviews and invite them to attend. The interviews are recorded with images and sound and stored by us for two years on the UserTesting platform. We process your data on the basis of your given consent, Art. 6 para. 1 sentence 1 lit. a) GDPR. You can withdraw your consent at any time with effect for the future by sending an email to privacy(at)deepl.com. Please state the exact day and, if possible, the time of the interview. We have concluded a data processing agreement with UserTesting and UserTesting may only process the data according to our instructions and not for its own purposes. UserTesting uses different subcontractors - such as Zoom - which are also partly located in third countries outside the EU. Therefore, in certain cases, there may be a transfer of your data to the USA. Further information on the handling of personal data at UserTesting can be found [here](https://www.usertesting.com/privacy-center/gdpr-policy) and [here](https://www.usertesting.com/privacy-center/terms-of-service-contributor).
356378
357### 15.7 Ethnio
379### 16.7 Great Question
358380
359We use a service provided by Ethnio Inc, 1909 Roselia Ave, Los Angeles CA 90027, USA, ("Ethnio") to store contact details of participants who signed up to our internal panel for the purpose of inviting them to participate in studies and to incentivize our research studies. Ethnio uses different subcontractors, which are also located in the USA. We have concluded a data processing agreement with Ethnio and Ethnio only processes the data in accordance with our instructions and not for its own purposes. You can find more information about Ethnio's handling of personal data [here](https://ethn.io/gdpr).
381We use a service provided by Great Question, Inc., 418 45th Street, Oakland, CA 94609, USA to store contact details of participants who signed up to our internal panel for the purpose of inviting them to participate in studies and to incentivize our research studies. Great Question uses different subcontractors, which are also located in the USA. We have concluded a data processing agreement with Great Question and Great Question only processes the data in accordance with our instructions and not for its own purposes. You can find more information about Great Question's handling of personal data [here](https://greatquestion.co/about/privacy).
360382
361## 16\. DeepL's Social Media Pages
383## 17\. DeepL's Social Media Pages
362384
363385DeepL operates several social media profiles (also called "pages") on various social networks e.g., Facebook, Instagram, Twitter, LinkedIn and Xing. There we regularly publish posts about our products, new product features as well as new job offers. If you interact with our pages or contact us via them and are a member of the respective social network, we may receive and process data that identify you. As operator of the pages, we also have the option of viewing anonymous statistics on the interaction of visitors with our pages (insight function). For this purpose, the operators of the social networks record your interactions with our pages using cookies and similar technologies. You can find more information on this kind of data processing by Facebook, Instagram and LinkedIn [here](https://www.facebook.com/legal/terms/information_about_page_insights_data), [here](https://www.facebook.com/help/instagram/788388387972460) and [here](https://www.linkedin.com/help/linkedin/answer/a427660).
364386
365387The legal basis for the operation of our social media profiles and the insights function is our legitimate interest within the meaning of Art. 6 para. 1 sentence 1 lit. f) GDPR in using the pages as an information channel for our company. With regard to the insights function, we have a legitimate interest in understanding the visits and interactions with our page in order to be able to respond to them and to further improve our presence. Insofar as your consent given to the social network justifies the data processing within the framework of the respective social platform, processing is carried out on the basis of this consent.
366388
367389In addition, we use the LinkedIn image pixel to record and evaluate conversions from our LinkedIn advertising campaigns. Conversions mean whether a user is successfully led to our website via our LinkedIn advertising campaign. Furthermore, user interactions - i.e., individual steps taken by the user on our website - are to be recorded and tracked via conversions. The LinkedIn image pixel is embedded on certain pages of our website and provides feedback to LinkedIn if a conversion has taken place. In doing so, LinkedIn processes the user's IP address as well as the presence of a cookie set by LinkedIn, which provides conclusions about the conversion. The processing of your personal data is based on your consent (Art. 6 para. 1 sentence 1 lit. a) GDPR). The consent is given via the cookie settings. You can revoke your consent at any time with effect for the future by revoking the consent for the "Marketing" cookie category or deleting your browser cache.
368390
369391Please note that we together with the operator of the respective social network are jointly responsible for the data processing operations triggered when you visit our page. However, the operators of the social networks may also process your data for their own purposes, which are not depicted in this privacy policy. It is also possible that data collected about you will be transferred to third countries, in particular the USA. We have no influence on this data processing and refer to the privacy policies of the respective social networks e.g., for Facebook [here](https://www.facebook.com/policy.php), for Instagram [here](https://www.facebook.com/privacy/policy/), for Twitter [here](https://twitter.com/en/privacy), for LinkedIn [here](https://www.linkedin.com/legal/privacy-policy) and for Xing [here](https://privacy.xing.com/en/privacy-policy).
370392
371In principle, you can assert your rights (see section [21]() below) both against us and against the operator of the respective social platform. However, we would like to point out that despite the joint controllership, you can most effectively assert your rights with the operators of the social networks. If you need help, you can contact us.
393In principle, you can assert your rights (see section 23 below) both against us and against the operator of the respective social platform. However, we would like to point out that despite the joint controllership, you can most effectively assert your rights with the operators of the social networks. If you need help, you can contact us.
372394
373## 17\. DeepL Bridges (DeepL Community Platform)
395## 18\. DeepL Bridges (DeepL Community Platform)
374396
375### 17.1 Registration
397### 18.1 Registration
376398
377399If you choose to participate in the DeepL online community platform known as "DeepL Bridges" (the "Platform"), you must first have an existing DeepL account. You must use the credentials for your DeepL account to sign in to the Platform. We will use your first name and name as well as the email address used for the respective DeepL account for your Platform account.
378400
379### 17.2 Information published on Platform
401### 18.2 Information published on Platform
380402
381403On the Platform, we will publish and make available your name (not your email address) together with any optional account or profile information (except for information that you designate as non-public) that you add on the Platform. We will also publish and make available any content you post on the Platform (such as posts, comments, votes). The Platform will not be made public in the early access phase.
382404
383### 17.3 Notifications
405### 18.3 Notifications
384406
385407We will use your email address to send you notifications according to your settings. You can manage your notification settings at any time in your Platform account settings.
386408
387### 17.4 Content moderation
409### 18.4 Content moderation
388410
389411We moderate content on the Platform and this means we review and process any content flagged to us to the extent required to comply with our legal obligations. Furthermore, we use your content and personal data for the purpose of identifying malicious content.
390412
391### 17.5 Cookies
413### 18.5 Cookies
392414
393415We are using cookies for your login to our community and to store your preferences. These cookies are strictly necessary to provide you with our service. Any other cookies which are not strictly necessary will only be used if you consent to this.
394416
395### 17.6 Legal basis
417### 18.6 Legal basis
396418
397419We will process your personal data as necessary to provide you with our community as set out in our terms and conditions for our community (Art. 6 para. 1 sentence 1 lit. b) GDPR) and as required to comply with our legal obligations in connection with the community, such as content moderation (Art. 6 para. 1 sentence 1 lit. c) GDPR). When we are using content for the purpose of spam protection and security measures, we process personal data based on our legitimate interest in ensuring the security of our community (Art. 6 para. 1 sentence 1 lit. f) GDPR). We use cookies based on Section 25 (1) and (2) TDDDG.
398420
399### 17.7 Account Deletion and Data Retention
421### 18.7 Account Deletion and Data Retention
400422
401423If you would like to delete your Platform account, including the deletion of your content, please reach out to team@deepl-bridges.com. Please also note that the deletion of your Platform account will not impact or delete your separate DeepL account.
402424
403### 17.8 Bettermode as Processor
425### 18.8 Bettermode as Processor
404426
405427We provide our Platform using Bettermode, a software provided by Bettermode Inc. We have concluded a data processing agreement with Bettermode and Bettermode may only process the data according to our instructions and not for its own purposes. Your data will be stored within the EU. Bettermode, Inc. is located in Canada. Any data transfers will be carried out on the basis of the EU Commission's adequacy decision for Canada.
406428
407## 18\. Webinars
429## 19\. Webinars
408430
409431We offer webinars for our users and existing or prospective customers. The webinars are interactive events on the products we offer, conducted by our staff. External speakers may also be invited to the webinars. We point this out accordingly before registration.
410432
411433We use a service provided by Zoom Video Communications, Inc. ("Zoom"), 55 Almaden Blvd. Suite 600, San Jose, CA 95113, USA, on whose platform the webinars are held. Registration for our webinars takes place via a corresponding landing page of Zoom. We have concluded a data processing agreement with Zoom and Zoom may only process personal data according to our instructions and not for its own purposes. We would like to point out that if you access Zoom's website, Zoom is responsible for the personal data processed through your use of the website. If you have entered into a contractual relationship with Zoom, we have no influence on the personal data collected and processed in this context as part of our webinars. Further information on the handling of personal data at Zoom - in particular also in relation to webinars - can be found [here](https://explore.zoom.us/en/privacy/).
412434
413435In the event of registration for a webinar on a landing page provided by Zoom, we collect and process all personal data that you provide when registering for one of our webinars (first and last name, email address, company (optional), position (optional)). We process your data to fulfil the free participation contract concluded between you and us on the basis of Art. 6 para. 1 sentence 1 lit. b) GDPR. We store your data on this basis for the duration of the existence of our contractual relationship, i.e. until the conclusion of the webinar, and subsequently for the duration of the statutory retention periods where this is required. If you have a DeepL account and it is possible for us to assign the webinar registration to this account, the processing of your personal data in the context of our customer database and the analyses of our customer-related processes until the end of the webinar is based on Art. 6 para. 1 sentence 1 lit. f) GDPR, as this is in our legitimate interest to record the demand for webinars and in this context to improve the services for our customers. After completion of the webinar, we note in our customer database under your account that you participated in the webinar. The name and e-mail address given during registration will not be noted and - if they do not match the details in the DeepL account created - will be deleted by us after the webinar has ended. Should personal data be processed at all in this note in the customer database beyond the webinar, we base this on Art. 6 para. 1 sentence 1 lit. f) GDPR, as this is in our legitimate interest to specifically identify whether customers understand our products in order to provide them with support more quickly in individual cases, or in order to provide certain customers with extended webinars and training.
421443Please note that it is also possible to participate in the webinar without having a Zoom account. In this case, the collection and processing of data is limited to the minimum necessary to be able to maintain the service for you. We have chosen settings so that the collection and processing of the communication content generally takes place on servers in the European Union. As Zoom is based in the USA, we cannot exclude the possibility that data processing (in particular meeting metadata) may also take place in the USA when using the service. A collection and processing of your data through the use of Zoom takes place on the basis of Art. 6 para. 1 sentence 1 lit. b) GDPR (participation contract). We store the data collected and processed by Zoom on our behalf for the duration of the Zoom webinar and subsequently for the duration of the statutory retention periods, if this is required. We have no influence on the duration of the data processed by Zoom under its own responsibility. Please contact Zoom directly for information in this regard.
422444
423445Automated decision-making pursuant to Art. 22 GDPR does not take place.
424446
425447Please note that we may record Zoom webinars and publish them afterwards on our website or social media channels. Participants will not be visible or identifiable in these recordings. As participants can only ask written questions, they will not appear visually in the recording. The answer to the participant's question will be part of the webinar recording. If, contrary to expectations, personal data of the participants is visible during the recording, it will be made unrecognisable before publication. The recording and storage of the webinar is based on Art. 6 para. 1 sentence 1 lit. f) GDPR, as these processing operations are in our legitimate interest to improve the quality of our webinars. When the webinars are published, no further processing of personal data will take place, as we will make them unrecognisable beforehand - if they can be viewed at all.
426448
427## 19\. Job Applications
449## 20. Job Applications
428450
429451We offer you the opportunity to apply for a position at DeepL via our [career page](https://www.deepl.com/en/careers). Please find further information on how we process candidate personal data in our [privacy notice for candidates](https://www.deepl.com/en/privacy-notice-candidates).
430452
431## 20\. Data Security
453## 21\. DeepL Partner Program
432454
433Your connections to our website and our apps are protected with encryption techniques in line with the current state of the art. The level of protection also depends on which encryption your Internet browser and/or mobile device supports. You can tell whether an individual page of our website is transmitted in encrypted form by looking at the closed key or lock symbol in the status bar of your browser. We also use suitable technical and organizational security measures to protect your data against accidental or intentional manipulation, partial or complete loss, destruction or unauthorized access by third parties. Our security measures are continuously improved in line with technological developments.
455DeepL uses a [Partner Relationship Management (PRM) platform](http://partners.deepl.com/) to administer its Partner Program, which includes resellers, distributors and other strategic partners. Through this platform we process the business contact details, first name, surname, email address and telephone number of our Partners, of DeepL's existing and prospective end customers, and of DeepL employees involved in partner activities, in each case in their professional capacity.
434456
435## 20\. Your Rights
457We use this data to manage and register partner deals, coordinate joint sales efforts with Partners to reach end customers, provide Partners with enablement resources and program benefits, and otherwise operate and improve the Partner Program. We process this data on the basis of our legitimate interests pursuant to Art. 6 para. 1 sentence 1 lit. f) GDPR in efficiently running our partner ecosystem and growing revenue through partner-sourced sales. We do not process any special categories of personal data in connection with this activity.
436458
437The following rights are granted by European Union directives and regulations. If you wish to exercise any of the rights listed below, please contact us at the above address.
459The PRM Platform is hosted by Impartner, Inc., 10619 S Jordan Gateway, Suite 200, South Jordan, UT 84095, USA. Impartner may analyse website traffic in this context in order to understand the use of and optimise the portal, and may process information relating to your visit, including your IP address, for this purpose. You can find more information on Impartner's handling of personal data [here](https://impartner.com/privacy-policy/).
438460
439- Right to confirmation and right of access - We will gladly confirm whether we are processing any of your personal data, which data we are processing, and for what purpose we are processing it.
440- Right to rectification - If any of the data we have stored is incorrect, we would certainly be happy to correct it.
441- Right to erasure - Should you wish your personal data to be deleted, we will comply with your request as far as legally possible.
442- Right to restriction of processing - Should you wish to restrict use, we will comply with your request as far as legally possible.
443- Right to withdraw your consent - Should you wish to revoke any previously granted consent, we will comply with your request. Revocation does not affect the permissibility of the processing of your data up to now.
461## 22\. Data Security
444462
445**In addition, you can object to the further processing of your data if we process your data based on our legitimate interest (Art. 6 para. 1 sentence 1 lit. f), Art. 21 GDPR). If we process your data for the purpose of direct advertising, you have a general right to object. If we do not process your data for advertising purposes, the objection must be based on your particular situation.**
446
447UK residents can make a complaint to us via [privacy@deepl.com](mailto:privacy@deepl.com). We will acknowledge your complaint within 30 days and keep you informed throughout. You also have the right to complain to the regulator about the DeepL's processing activities and compliance under applicable data protection legislation. Where you are based in:
448
449- **Germany**, you can contact the Landesbeauftragte für Datenschutz und Informationsfreiheit Nordrhein-Westfalen, at (i) Kavalleriestraße 2 - 4, 40213 Düsseldorf; or (ii) poststelle@ldi.nrw.de;
450- **Other EU member states**, you may contact your local supervisory authority - a full list of supervisory authorities in the EU can be found [here](https://www.edpb.europa.eu/about-edpb/about-edpb/members_en); or
451- **UK**, you can contact the Information Commissioner's Officer ("ICO") and you can make your complaint via the ICO's website [here](https://ico.org.uk/make-a-complaint/).
452
453## 22\. Special provisions for users from South Korea
454
455### 22.1 Contact and DeepL Chief Privacy Office (CPO)
456
457If you have any specific questions or concerns about privacy and data protection in South Korea, also with regard to previous versions of this privacy policy, please contact the privacy team of DeepL at privacy(at)deepl.com.
458
459### 22.2 Additional information for usage of DeepL's free service
460
461In addition to section 3, please note that if you enter personal data when using DeepL Translator / Write in the free version contrary to the terms of use, this data may be checked by a human.
462
463### 22.3 Data Deletion and Retention Periods
464
465As described above, we will process your data for as long as is necessary for the stated purpose and if applicable, to the extent that you have consented to. Subsequently, we will delete your personal data without undue delay. We will permanently destroy any personal data saved in electronic format in a way that it cannot be restored and recovered. Personal information printed on paper will be destroyed by shredding thereof.
466
467However, as outlined above in section 6.2, DeepL is obliged to retain certain personal data of users as required by applicable laws. Relevant laws under Korean law include, in particular, the Act on the Consumer Protection in Electronic Commerce (Article 6) which provides for the retention of data on contract as well as withdrawals and revocations thereof for 5 years, data on the provision of services for 5 years and data on consumer complaints or consumer disputes for 3 years. The Protection of Communications Secrets Act provides in Article 15-2 to retain records of computer communication or internet log and trace data of access point for 3 months.
468
469### 22.4 Data Security and Pseudonymisation
470
471In addition to the measures set out in section 20 of this privacy policy, under the Korean Personal Information Protection Act we take various technical, administrative and physical measures to ensure data security and the security of personal data. For example, we manage access rights to our systems that contain personal data as well as pseudonymized data in a traceable manner; we take various measures to prevent unauthorised access to personal and pseudonymized data, including maintaining a VPN network; we regularly train our employees in the handling of personal data, including pseudonymized data and data security. We regularly evaluate our data processing procedures and modify them as necessary. In addition, we work with strict physical access controls to e.g. our IT infrastructure and data storage systems as well as to documents that contain personal data.
472
473As outlined above in section 9.2, we analyze pseudonymized data about our customers' use of DeepL Pro products to understand general usage habits and derive different target and user groups. Pseudonymized data is used only until the purpose of data analysis is fulfilled and is destroyed thereafter.
474
475### 22.5 Rights of Data Subject and Legal Representative
476
477As outlined above in section 20, you have the right to exercise your rights as a data subject by contacting us at privacy(at)deepl.com. DeepL Pro-customers can also reach out to support(at)deepl.com for assistance.
478
479You may exercise your rights through a legal representative or an authorized agent. In such cases, the legal representative or agent must present a signed power of attorney in writing to act on your behalf.
480
481### 22.6 Children's Privacy
482
483Our service is not intended for children under the age of 14, and DeepL does not knowingly collect personal data from children under the age of 14. If you have any reason to believe that a child under the age of 14 has provided personal data to DeepL through the service, please contact us at privacy(at)deepl.com. We will investigate any such notification and if appropriate, delete the personal data from our systems.
484
485### 22.7 Overseas Transfer and Delegation of Personal Data Processing
486
487We may transfer personal data to the overseas delegatees listed below in order to provide services and enhance customer convenience. In order to deliver our services, we may store your personal data on DeepL servers located within the EEA and transfer it to the delegatees located abroad. The overseas transfer is conducted through telecommunication network from time to time as needed. The transferred data will be retained and used in accordance with our privacy policy's retention periods. This overseas transfer is essential for the provision of our services. Therefore, if you refuse the overseas transfer, it may restrict your access to our services.
488
489- Process payments: We forward the necessary payment data to our authorized payment service provider Stripe Payments Europe Ltd., Block 4, Harcourt Centre, Harcourt Road, Dublin 2, Ireland. Where necessary, Stripe will transfer the data to Stripe, Inc., located in the USA. You can contact the company through duo(at)stripe.com.
490- Secure the use of website: Our website uses services of Cloudflare, Inc, 101 Townsend St, San Francisco, CA 94107, USA ("Cloudflare"). To protect our website, the data transfer between your browser and our servers is routed through Cloudflare's infrastructure in order to analyze whether it is an abusive attack. However, since your translation requests and other customer data are encrypted between your end device and the DeepL servers, Cloudflare does not have any access to this data, but only to meta-data (such as your IP address). You can contact the company through privacyquestions(at)cloudflare.com.
491- Support enquires: If you send us a support enquiry, your request is forwarded to the ticket system of the provider Zendesk Inc. ("Zendesk"), 1019 Market Street, San Francisco, CA 94103, USA. We use Zendesk to process your enquiry and your further communication with us, we also use the service to manage our customer database. You can contact the company through privacy(at)zendesk.com.
492- Manage customer database: We use the Customer Relationship Management System (CRM) of Salesforce.com Germany GmbH, Erika-Mann-Str. 31, 80636 München, Deutschland ("Salesforce CRM") to manage our customer database, which includes our existing and potential customers, and to organize sales and communication processes. You can contact the company through privacy(at)salesforce.com.
493- Send newsletters and other marketing emails: For sending the newsletters and other marketing emails, we use a service provided by HubSpot, Inc. with headquarters at 25 First Street, 2nd Floor, Cambridge, MA 02141 USA. As part of this, your data may also be transferred to the USA. You can contact the company through privacy(at)hubspot.com.
494- Conduct the customer satisfaction surveys: To conduct the customer satisfaction surveys, we use a service of Typeform SL, Carrer Bac de Roda, 163, local, 08018 Barcelona, Spain ("Typeform"), on whose platform the surveys are stored. Typeform uses different subcontractors, which are also partly located in third countries outside the EU. Therefore, in certain cases, there may be a transfer of your data to the USA. You can contact the company through GDPR(at)typeform.com.
495- Conduct surveys: For the surveys we use a service of Qualtrics Ireland Limited, Costello House, 1 Clarendon Row, Dublin 2, DO2 TA43, Ireland ("Qualtrics"), on whose platform the surveys are stored. Qualtrics uses different subcontractors, which are also partly located in third countries outside the EU. Therefore, in certain cases, there may be a transfer of your data to the USA. You can contact the company through [privacy-dsr@qualtrics.com](mailto:privacy-dsr@qualtrics.com).
496- Conduct surveys: We use a survey tool of Hotjar Ltd., Dragonara Business Centre, 5th Floor, Dragonara Road, Paceville St Julian's STJ 3141, Malta ("Hotjar"), on whose platform the surveys are stored. Hotjar uses different subcontractors, which are also partly located in third countries outside the EU.Therefore, in certain cases, there may be a transfer of your data to the USA. You can contact the company through [dpo@hotjar.com](mailto:dpo@hotjar.com)
497- Conduct interviews: We use a service provided by UserTesting, Inc. 144 Townsend Street, San Francisco, CA 94107 USA to conduct interviews with you. UserTesting uses different subcontractors - such as Zoom - which are also partly located in third countries outside the EU. Therefore, in certain cases, there may be a transfer of your data to the USA. You can contact the company through [privacy@usertesting.com](mailto:privacy@usertesting.com).
498- Host Webinars: We use a service provided by Zoom Video Communications, Inc. ("Zoom"), 55 Almaden Blvd. Suite 600, San Jose, CA 95113, USA, on whose platform the webinars are held. You can contact the company through [privacy@zoom.us](mailto:privacy@zoom.us).
499- Job applications: In order to process your application data, it will be forwarded to the service provider Localyze UG (haftungsbeschränkt), Bäckerbreitergang 28, 20355 Hamburg, which carries out the Pre-Check on behalf of DeepL. You can contact the company through [bohoerdenmdelung@dataguard.de](mailto:bohoerdenmdelung@dataguard.de).
500- Job applications: In order to process your application data, it will be forwarded to the service provider Recruitee B.V., Keizersgracht 313, 1016 EE Amsterdam, The Netherlands, which operates the application system. You can contact the company through [hello@recruitee.com](mailto:hello@recruitee.com).
501- Job applications: In particular applications for developer positions, the applicant's name and email address may be forwarded to the service provider Codesse Ltd., FF28, Kao Hockham Building, Edinburgh Way, Harlow, Essex, CM20 2NQ, United Kingdom, which provides services regarding the provision and review of coding challenges during an application. You can contact the company through [rick@codesse.com](mailto:rick@codesse.com)
502
503## 23\. Changes to the Privacy Policy
504
505We reserve the right to amend this privacy policy. The current version of the privacy policy can be accessed at any time on our [website](https://www.deepl.com/en/privacy).
463Your connections to our website and our apps are protected with encryption techniques in line with the current state of the art. The level of protection also depends on which encryption your Internet browser and/or mobile device supports. You can tell whether an individual page of our website is transmitted in encrypted form by looking at the closed key or lock symbol in the status bar of your browser. We also use suitable technical and organizational security measures to protect your data against accidental or intentional manipulation, partial or complete loss, destruction or unauthorized access by third parties. Our security measures are continuously improved in line with technological developments.