Privacy Policy

20260504_rev01 · COMPARED WITH 20260406_rev01 · ARCHIVE SNAPSHOT, DATE APPROXIMATE

Full text changes — 20260406_rev01 to 20260504_rev01

2121Please note that according to its [Terms of Use](https://www.deepl.com/en/terms-of-use), you may not use DeepL Translator / Write for the translation or improvement of texts containing personal data of any kind.The translation or improvement of personal data is only possible as part of a DeepL Pro subscription (please see sections [4]() and [5]()).
2222
2323## 4\. Texts and Improvements - DeepL Translator Pro / DeepL API Pro / DeepL Write Pro
2424
2525When using our services DeepL Translator Pro, DeepL API Pro and DeepL Write Pro to translate or improve texts, the texts or documents you submit will not be permanently stored and will only be kept temporarily to the extent necessary for the production and transmission of the translation or improvement. After complete performance of the contractually agreed services all submitted texts or documents and their translations or improvements will be deleted. When using these services, your texts will not be used to improve the quality of our services. For further information on the processing of your data within a DeepL Pro subscription, please refer to section 6 of this privacy policy and our [Terms and Conditions](https://www.deepl.com/en/pro-license).
2626
27Please note that using DeepL Translator Pro, DeepL API Pro and DeepL Write Pro for the translation or improvement of texts containing personal data of any kind is only permitted if there is a justification for this under data protection law. Therefore, our Ts&Cs provide for the conclusion of a data processing agreement (see section 8.1.3 ofDeepL Pro [Terms and Conditions](https://www.deepl.com/en/pro-license)). To enter into such an agreement, please contact sales(at)deepl.com.
27Please note that using DeepL Translator Pro, DeepL API Pro and DeepL Write Pro for the translation or improvement of texts containing personal data of any kind is only permitted if there is a justification for this under data protection law. Therefore, our Ts&Cs provide for the conclusion of a data processing agreement (see section 8.1.4 of DeepL Pro [Terms and Conditions](https://www.deepl.com/en/pro-license)). To enter into such an agreement, please contact sales(at)deepl.com.
2828
2929Also note when you integrate our products into your tools for the purpose of document translation we may receive basic contact information from the third-party provider, e.g. Google, where you have consented to share this via the third-party platform. We do this as is necessary for our legitimate interests to facilitate a better user experience and a seamless integration with your key internal tools.
3030
3131## 5\. DeepL Voice
3232
3333When using the DeepL Voice services, the audio data of the users will be processed to provide our translation services. The processing includes the transcription and translation of the audio data.
147147### 9.1 Use of Cookies, Web Storage and other Technologies on deepl.com
148148
149149These cookies may process personal data including data about your device, such as your IP address as set out in section 8 above. Where we use non-necessary cookies as set out below and process your personal data, we will only do so where you have provided us with your consent.
150150
151151We specifically use cookies or web storage objects in the following categories:
152152
153- Necessary: These cookies or web storage objects are necessary for our website to work properly, to enable smooth navigation and access our most important functions. This includes essential security and accessibility features and preferences such as interface and translator language as well as the handling of the checkout process for DeepL Pro. The collecting of data via the necessary cookies or web storage objects is justified according to § 25 para. 2 no. 2 TDDDG ("Telekommunikation-Digitale-Dienste-Datenschutz-Gesetz": German Telecommunications and Digital Services Data Protection Act). The further processing of this data is either necessary in accordance with Art. 6 para. 1 sentence 1 lit. b) GDPR for performing the contract or justified due to our legitimate interest in presenting our products and our company in accordance with Art. 6 para. 1 sentence 1 lit. f) GDPR.
153- Necessary: These cookies or web storage objects are necessary for our website to work properly, to enable smooth navigation and access our most important functions. This includes essential security and accessibility features and preferences such as interface and translator language as well as the handling of the checkout process for DeepL Pro. This also includes the use of the Usercentrics Consent Management Platform (provided by Usercentrics GmbH, Sendlinger Str. 7, 80331 Munich, Germany) to manage and document your privacy choices. The collecting of data via the necessary cookies or web storage objects is justified according to § 25 para. 2 no. 2 TDDDG ("Telekommunikation-Digitale-Dienste-Datenschutz-Gesetz": German Telecommunications and Digital Services Data Protection Act). The further processing of this data is either necessary in accordance with Art. 6 para. 1 sentence 1 lit. b) GDPR for performing the contract or justified due to our legitimate interest in presenting our products and our company in accordance with Art. 6 para. 1 sentence 1 lit. f) GDPR.
154154- Performance: These cookies or web storage objects measure how our site is used. We use this information to improve our website and services. With these cookies we measure, for example, how often users return and which functions they use. We and our external service providers use these cookies or web storage objects with your explicit consent in accordance with § 25 para. 1 TDDDG. The further processing of this data is also based on your consent, Art. 6 para. 1 sentence 1 lit. a) GDPR.
155155- Functional: These cookies or web storage objects enable us to provide you with enhanced functionality and personalization on our website. For example, we can personalize your experience based on which pages you visited, , including when you interact with our chatbot and provide you with personalised DeepL solutions based on your interactions with our website. In accordance with § 25 para. 1 TDDDG and Art. 6 para. 1 sentence 1 lit. a) GDPR, we only use these cookies or web storage objects and process the data collected from them with your explicit consent.
156156- Marketing: These cookies and other technologies are used to deliver content, offers and advertising more relevant to you and your interests. By selecting this category, you also consent to DeepL sending your data to third parties outside the EU (e.g., Google), including the storing or sharing of hashed email addresses (e.g. Reddit). In accordance with § 25 para. 1 TDDDG and Art. 6 para. 1 sentence 1 lit. a) GDPR, we only use these cookies, web storage objects and other technologies and process the data collected from them with your explicit consent. Where you are based in Japan we may also share your IP address (e.g. to Sales Marker), to deliver content including via email, relevant to you, your interests and your organisation.
157157
158The table below lists the different types of technologies that may be used on our website. Cookies or web storage objects are stored until the specified expiration time or until you delete them in your browser or, if it is a session cookie, until the session has expired. You can withdraw the consent you have given for the use of cookies, web storage objects and other technologies in the categories "Performance", "Functional" and "Marketing" or manage your settings at any time. You can do this by deactivating (or activating) the slide button in the top right-hand corner of the respective category in the table below.
158The table below lists the different types of technologies that may be used on our website. Cookies or web storage objects are stored until the specified expiration time or until you delete them in your browser or, if it is a session cookie, until the session has expired. You can withdraw the consent you have given for the use of cookies, web storage objects and other technologies in the categories "Performance", "Functional" and "Marketing" or manage your settings at any time. You can do this via our cookie banner or, as applicable depending on your jurisdiction the Usercentrics settings in our cookie banner by either (i) deactivating (or activating) the slide toggle next to the respective category; (ii) the button in the top right hand corner; (iii) or in the table below.
159159
160160Where you provide us with consent to place third party cookies provided by Google on your device (as listed below), you can find out more information about how they store and process your personal data [here](https://business.safety.google/privacy/). If you require additional information, please do reach out to us at privacy(at)deepl.com.
161161
162162Overview of the cookies and web storage objects used by DeepL:
163163
164164## 10\. Analysis of User Behaviour
327327### 17.6 Legal basis
328328
329329We will process your personal data as necessary to provide you with our community as set out in our terms and conditions for our community (Art. 6 para. 1 sentence 1 lit. b) GDPR) and as required to comply with our legal obligations in connection with the community, such as content moderation (Art. 6 para. 1 sentence 1 lit. c) GDPR). When we are using content for the purpose of spam protection and security measures, we process personal data based on our legitimate interest in ensuring the security of our community (Art. 6 para. 1 sentence 1 lit. f) GDPR). We use cookies based on Section 25 (1) and (2) TDDDG.
330330
331331### 17.7 Account Deletion and Data Retention
332332
333If you would like to delete your Platform account, including the deletion of your content, please reach out to [\[email protected\]](https://deepl.com/cdn-cgi/l/email-protection). Please also note that the deletion of your Platform account will not impact or delete your separate DeepL account.
333If you would like to delete your Platform account, including the deletion of your content, please reach out to team@deepl-bridges.com. Please also note that the deletion of your Platform account will not impact or delete your separate DeepL account.
334334
335335### 17.8 Bettermode as Processor
336336
337337We provide our Platform using Bettermode, a software provided by Bettermode Inc. We have concluded a data processing agreement with Bettermode and Bettermode may only process the data according to our instructions and not for its own purposes. Your data will be stored within the EU. Bettermode, Inc. is located in Canada. Any data transfers will be carried out on the basis of the EU Commission's adequacy decision for Canada.
338338
339339## 18\. Webinars
373373- Right to erasure - Should you wish your personal data to be deleted, we will comply with your request as far as legally possible.
374374- Right to restriction of processing - Should you wish to restrict use, we will comply with your request as far as legally possible.
375375- Right to withdraw your consent - Should you wish to revoke any previously granted consent, we will comply with your request. Revocation does not affect the permissibility of the processing of your data up to now.
376376
377377**In addition, you can object to the further processing of your data if we process your data based on our legitimate interest (Art. 6 para. 1 sentence 1 lit. f), Art. 21 GDPR). If we process your data for the purpose of direct advertising, you have a general right to object. If we do not process your data for advertising purposes, the objection must be based on your particular situation.**
378378
379You also have the right to lodge a complaint regarding the processing of your personal data with a supervisory authority, such as the data protection supervisory authority responsible for us: Landesbeauftragte für Datenschutz und Informationsfreiheit Nordrhein-Westfalen, Kavalleriestraße 2 - 4, 40213 Düsseldorf, email: [poststelle(at)ldi.nrw.de](https://deepl.com/cdn-cgi/l/email-protection).
379You also have the right to lodge a complaint regarding the processing of your personal data with a supervisory authority, such as the data protection supervisory authority responsible for us: Landesbeauftragte für Datenschutz und Informationsfreiheit Nordrhein-Westfalen, Kavalleriestraße 2 - 4, 40213 Düsseldorf, email: [poststelle(at)ldi.nrw.de](mailto:poststelle@ldi.nrw.de).
380380
381381## 21\. Special provisions for users from South Korea
382382
383383### 21.1 Contact and DeepL Chief Privacy Office (CPO)
384384
385385If you have any specific questions or concerns about privacy and data protection in South Korea, also with regard to previous versions of this privacy policy, please contact the privacy team of DeepL at privacy(at)deepl.com.
417417- Process payments: We forward the necessary payment data to our authorized payment service provider Stripe Payments Europe Ltd., Block 4, Harcourt Centre, Harcourt Road, Dublin 2, Ireland. Where necessary, Stripe will transfer the data to Stripe, Inc., located in the USA. You can contact the company through duo(at)stripe.com.
418418- Secure the use of website: Our website uses services of Cloudflare, Inc, 101 Townsend St, San Francisco, CA 94107, USA ("Cloudflare"). To protect our website, the data transfer between your browser and our servers is routed through Cloudflare's infrastructure in order to analyze whether it is an abusive attack. However, since your translation requests and other customer data are encrypted between your end device and the DeepL servers, Cloudflare does not have any access to this data, but only to meta-data (such as your IP address). You can contact the company through privacyquestions(at)cloudflare.com.
419419- Support enquires: If you send us a support enquiry, your request is forwarded to the ticket system of the provider Zendesk Inc. ("Zendesk"), 1019 Market Street, San Francisco, CA 94103, USA. We use Zendesk to process your enquiry and your further communication with us, we also use the service to manage our customer database. You can contact the company through privacy(at)zendesk.com.
420420- Manage customer database: We use the Customer Relationship Management System (CRM) of Salesforce.com Germany GmbH, Erika-Mann-Str. 31, 80636 München, Deutschland ("Salesforce CRM") to manage our customer database, which includes our existing and potential customers, and to organize sales and communication processes. You can contact the company through privacy(at)salesforce.com.
421421- Send newsletters and other marketing emails: For sending the newsletters and other marketing emails, we use a service provided by HubSpot, Inc. with headquarters at 25 First Street, 2nd Floor, Cambridge, MA 02141 USA. As part of this, your data may also be transferred to the USA. You can contact the company through privacy(at)hubspot.com.
422422- Conduct the customer satisfaction surveys: To conduct the customer satisfaction surveys, we use a service of Typeform SL, Carrer Bac de Roda, 163, local, 08018 Barcelona, Spain ("Typeform"), on whose platform the surveys are stored. Typeform uses different subcontractors, which are also partly located in third countries outside the EU. Therefore, in certain cases, there may be a transfer of your data to the USA. You can contact the company through GDPR(at)typeform.com.
423- Conduct surveys: For the surveys we use a service of Qualtrics Ireland Limited, Costello House, 1 Clarendon Row, Dublin 2, DO2 TA43, Ireland ("Qualtrics"), on whose platform the surveys are stored. Qualtrics uses different subcontractors, which are also partly located in third countries outside the EU. Therefore, in certain cases, there may be a transfer of your data to the USA. You can contact the company through [\[email protected\]](https://deepl.com/cdn-cgi/l/email-protection#1767657e6176746e3a736465576662767b63657e74643974787a).
424- Conduct surveys: We use a survey tool of Hotjar Ltd., Dragonara Business Centre, 5th Floor, Dragonara Road, Paceville St Julian's STJ 3141, Malta ("Hotjar"), on whose platform the surveys are stored. Hotjar uses different subcontractors, which are also partly located in third countries outside the EU.Therefore, in certain cases, there may be a transfer of your data to the USA. You can contact the company through [\[email protected\]](https://deepl.com/cdn-cgi/l/email-protection#4420342b042c2b302e25366a272b29)
425- Conduct interviews: We use a service provided by UserTesting, Inc. 144 Townsend Street, San Francisco, CA 94107 USA to conduct interviews with you. UserTesting uses different subcontractors - such as Zoom - which are also partly located in third countries outside the EU. Therefore, in certain cases, there may be a transfer of your data to the USA. You can contact the company through [\[email protected\]](https://deepl.com/cdn-cgi/l/email-protection#f282809b8493918bb287819780869781869b9c95dc919d9f).
426- Host Webinars: We use a service provided by Zoom Video Communications, Inc. ("Zoom"), 55 Almaden Blvd. Suite 600, San Jose, CA 95113, USA, on whose platform the webinars are held. You can contact the company through [\[email protected\]](https://deepl.com/cdn-cgi/l/email-protection#d9a9abb0afb8baa099a3b6b6b4f7acaa).
427- Job applications: In order to process your application data, it will be forwarded to the service provider Localyze UG (haftungsbeschränkt), Bäckerbreitergang 28, 20355 Hamburg, which carries out the Pre-Check on behalf of DeepL. You can contact the company through [\[email protected\]](https://deepl.com/cdn-cgi/l/email-protection#23414c4b4c465147464d4e47464f564d44634742574244564251470d4746).
428- Job applications: In order to process your application data, it will be forwarded to the service provider Recruitee B.V., Keizersgracht 313, 1016 EE Amsterdam, The Netherlands, which operates the application system. You can contact the company through [\[email protected\]](https://deepl.com/cdn-cgi/l/email-protection#b2dad7dededdf2c0d7d1c0c7dbc6d7d79cd1dddf).
429- Job applications: In particular applications for developer positions, the applicant's name and email address may be forwarded to the service provider Codesse Ltd., FF28, Kao Hockham Building, Edinburgh Way, Harlow, Essex, CM20 2NQ, United Kingdom, which provides services regarding the provision and review of coding challenges during an application. You can contact the company through [\[email protected\]](https://deepl.com/cdn-cgi/l/email-protection#314358525a71525e55544242541f525e5c)
423- Conduct surveys: For the surveys we use a service of Qualtrics Ireland Limited, Costello House, 1 Clarendon Row, Dublin 2, DO2 TA43, Ireland ("Qualtrics"), on whose platform the surveys are stored. Qualtrics uses different subcontractors, which are also partly located in third countries outside the EU. Therefore, in certain cases, there may be a transfer of your data to the USA. You can contact the company through [privacy-dsr@qualtrics.com](mailto:privacy-dsr@qualtrics.com).
424- Conduct surveys: We use a survey tool of Hotjar Ltd., Dragonara Business Centre, 5th Floor, Dragonara Road, Paceville St Julian's STJ 3141, Malta ("Hotjar"), on whose platform the surveys are stored. Hotjar uses different subcontractors, which are also partly located in third countries outside the EU.Therefore, in certain cases, there may be a transfer of your data to the USA. You can contact the company through [dpo@hotjar.com](mailto:dpo@hotjar.com)
425- Conduct interviews: We use a service provided by UserTesting, Inc. 144 Townsend Street, San Francisco, CA 94107 USA to conduct interviews with you. UserTesting uses different subcontractors - such as Zoom - which are also partly located in third countries outside the EU. Therefore, in certain cases, there may be a transfer of your data to the USA. You can contact the company through [privacy@usertesting.com](mailto:privacy@usertesting.com).
426- Host Webinars: We use a service provided by Zoom Video Communications, Inc. ("Zoom"), 55 Almaden Blvd. Suite 600, San Jose, CA 95113, USA, on whose platform the webinars are held. You can contact the company through [privacy@zoom.us](mailto:privacy@zoom.us).
427- Job applications: In order to process your application data, it will be forwarded to the service provider Localyze UG (haftungsbeschränkt), Bäckerbreitergang 28, 20355 Hamburg, which carries out the Pre-Check on behalf of DeepL. You can contact the company through [bohoerdenmdelung@dataguard.de](mailto:bohoerdenmdelung@dataguard.de).
428- Job applications: In order to process your application data, it will be forwarded to the service provider Recruitee B.V., Keizersgracht 313, 1016 EE Amsterdam, The Netherlands, which operates the application system. You can contact the company through [hello@recruitee.com](mailto:hello@recruitee.com).
429- Job applications: In particular applications for developer positions, the applicant's name and email address may be forwarded to the service provider Codesse Ltd., FF28, Kao Hockham Building, Edinburgh Way, Harlow, Essex, CM20 2NQ, United Kingdom, which provides services regarding the provision and review of coding challenges during an application. You can contact the company through [rick@codesse.com](mailto:rick@codesse.com)
430430
431431## 22\. Changes to the Privacy Policy
432432
433433We reserve the right to amend this privacy policy. The current version of the privacy policy can be accessed at any time on our [website](https://www.deepl.com/en/privacy).