Privacy Policy

ARCHIVED 2026-03-07, DATE APPROXIMATE · VERSION 20260307_rev01 · COMPARED WITH 20260104_rev01

Full text changes — 20260104_rev01 to 20260307_rev01

COLOUR MARKS THE SEVERITY OF A FLAGGED CLAUSE · + AND − MARK ADDED AND REMOVED

 We specifically use cookies or web storage objects in the following categories:
 - Necessary: These cookies or web storage objects are necessary for our website to work properly, to enable smooth navigation and access our most important functions. This includes essential security and accessibility features and preferences such as interface and translator language as well as the handling of the checkout process for DeepL Pro. The collecting of data via the necessary cookies or web storage objects is justified according to § 25 para. 2 no. 2 TDDDG ("Telekommunikation-Digitale-Dienste-Datenschutz-Gesetz": German Telecommunications and Digital Services Data Protection Act). The further processing of this data is either necessary in accordance with Art. 6 para. 1 sentence 1 lit. b) GDPR for performing the contract or justified due to our legitimate interest in presenting our products and our company in accordance with Art. 6 para. 1 sentence 1 lit. f) GDPR.
 - Performance: These cookies or web storage objects measure how our site is used. We use this information to improve our website and services. With these cookies we measure, for example, how often users return and which functions they use. We and our external service providers use these cookies or web storage objects with your explicit consent in accordance with § 25 para. 1 TDDDG. The further processing of this data is also based on your consent, Art. 6 para. 1 sentence 1 lit. a) GDPR.
 - Functional: These cookies or web storage objects enable us to provide you with enhanced functionality and personalization on our website. For example, we can personalize your experience based on which pages you visited, , including when you interact with our chatbot and provide you with personalised DeepL solutions based on your interactions with our website. In accordance with § 25 para. 1 TDDDG and Art. 6 para. 1 sentence 1 lit. a) GDPR, we only use these cookies or web storage objects and process the data collected from them with your explicit consent.
+- Marketing: These cookies and other technologies are used to deliver content, offers and advertising more relevant to you and your interests. By selecting this category, you also consent to DeepL sending your data to third parties outside the EU (e.g., Google), including the sharing of hashed email addresses (e.g. Reddit). In accordance with § 25 para. 1 TDDDG and Art. 6 para. 1 sentence 1 lit. a) GDPR, we only use these cookies, web storage objects and other technologies and process the data collected from them with your explicit consent.
+- Marketing: These cookies and other technologies are used to deliver content, offers and advertising more relevant to you and your interests. By selecting this category, you also consent to DeepL sending your data to third parties outside the EU (e.g., Google), including the storing or sharing of hashed email addresses (e.g. Reddit). In accordance with § 25 para. 1 TDDDG and Art. 6 para. 1 sentence 1 lit. a) GDPR, we only use these cookies, web storage objects and other technologies and process the data collected from them with your explicit consent. Where you are based in Japan we may also share your IP address (e.g. to Sales Marker), to deliver content including via email, relevant to you, your interests and your organisation.
 The table below lists the different types of technologies that may be used on our website. Cookies or web storage objects are stored until the specified expiration time or until you delete them in your browser or, if it is a session cookie, until the session has expired. You can withdraw the consent you have given for the use of cookies, web storage objects and other technologies in the categories "Performance", "Functional" and "Marketing" or manage your settings at any time. You can do this by deactivating (or activating) the slide button in the top right-hand corner of the respective category in the table below.
 Where you provide us with consent to place third party cookies provided by Google on your device (as listed below), you can find out more information about how they store and process your personal data [here](https://business.safety.google/privacy/). If you require additional information, please do reach out to us at privacy(at)deepl.com.
 Overview of the cookies and web storage objects used by DeepL:
 If you would like to send us a sales enquiry in order to receive further information about our products and subscription plans or to start contract negotiations, you are welcome to use our sales contact forms. In addition to your email address, you are required to provide your name and telephone number; all other information is optional. For the provision of our contact forms, we use the HubSpot service (see section 14).
 We also use the Customer Relationship Management System (CRM) of Salesforce.com Germany GmbH, Erika-Mann-Str. 31, 80636 München, Deutschland ("Salesforce CRM") to manage our customer database, which includes our existing and potential customers, and to organize sales and communication processes. Furthermore, Salesforce CRM enables us to analyse our customer-related processes. We have concluded a data processing agreement with Salesforce and Salesforce is therefore only allowed to process the data according to our instructions and not for its own purposes. The customer data is stored on servers in the EU.
 If you contact our support team with questions about your subscription, for example via our contact form, it is necessary to provide a valid email address so that we know who the inquiry comes from and can respond to it. We use the ticket system provided by Zendesk Inc. ("Zendesk"), 1019 Market Street, San Francisco, CA 94103, USA We have entered into a data processing agreement with Zendesk and Zendesk may therefore only process the data in accordance with our instructions and not for its own purposes. Further information on the handling of personal data at Zendesk can be found [here](https://www.zendesk.de/company/agreements-and-terms/privacy-notice/).
+In addition to contacting our support team, you may also interact with our internal API ChatBot.To provide you with accurate and relevant support, this ChatBot accesses your log-in status, subscription details, and the content of your chat messages. We do this as necessary for our legitimate interests to address your support inquiries, improve the quality of our automated assistance, and (as required) to automatically create a support ticket for a human agent.
 For both support and sales enquiries including any subsequent correspondence, Art. 6 para. 1 sentence 1 lit. b) GDPR serves as the legal basis for the processing of your personal data, as the processing is necessary for the initiation of the contract or the conclusion and performance of our contract. Art. 6 para. 1 sentence 1 lit. b) GDPR also provides justification for the processing of personal data that may be contained in documents sent to our Support team. We will store your data for the duration of our business relationship and subsequently for the duration of the legal retention periods where this is required. The processing of your personal data as part of our customer database and the analyses of our customer-related processes is based on Art. 6 para. 1 sentence 1 lit. f) GDPR, as this is in our legitimate interest.
 If you have contacted our Support team via the contact form, it is possible that we will subsequently inquire by email about your satisfaction with our customer service. In this case, we will process your data on the basis of our legitimate interests in accordance with Art. 6 para. 1 sentence 1 lit. f) GDPR in order to determine customer satisfaction and to continuously improve our service.
 ### 13.3 Privacy Requests
 ### 17.3 Notifications
 We will use your email address to send you notifications according to your settings. You can manage your notification settings at any time in your Platform account settings.
 ### 17.4 Content moderation
+We moderate content on the Platform and this means we review and process any content flagged to us to the extent required to comply with our legal obligations. Furthermore, we use\[VL1\] your content and personal data for the purpose of identifying malicious content.
+We moderate content on the Platform and this means we review and process any content flagged to us to the extent required to comply with our legal obligations. Furthermore, we use your content and personal data for the purpose of identifying malicious content.
 ### 17.5 Cookies
 We are using cookies for your login to our community and to store your preferences. These cookies are strictly necessary to provide you with our service. Any other cookies which are not strictly necessary will only be used if you consent to this.
 ### 17.6 Legal basis
+We will process your personal data as necessary to provide you with our community \[VL2\] as set out in our terms and conditions for our community (Art. 6 para. 1 sentence 1 lit. b) GDPR) and as required to comply with our legal obligations in connection with the community\[VL3\] , such as content moderation (Art. 6 para. 1 sentence 1 lit. c) GDPR). When we are using content for the purpose of spam protection and security measures, we process personal data based on our legitimate interest in ensuring the security of our community\[VL4\] (Art. 6 para. 1 sentence 1 lit. f) GDPR). We use cookies based on Section 25(1) and (2) TDDDG.
+We will process your personal data as necessary to provide you with our community as set out in our terms and conditions for our community (Art. 6 para. 1 sentence 1 lit. b) GDPR) and as required to comply with our legal obligations in connection with the community, such as content moderation (Art. 6 para. 1 sentence 1 lit. c) GDPR). When we are using content for the purpose of spam protection and security measures, we process personal data based on our legitimate interest in ensuring the security of our community (Art. 6 para. 1 sentence 1 lit. f) GDPR). We use cookies based on Section 25 (1) and (2) TDDDG.
 ### 17.7 Account Deletion and Data Retention
 If you would like to delete your Platform account, including the deletion of your content, please reach out to [\[email protected\]](https://deepl.com/cdn-cgi/l/email-protection). Please also note that the deletion of your Platform account will not impact or delete your separate DeepL account.
 ### 17.8 Bettermode as Processor
 - Process payments: We forward the necessary payment data to our authorized payment service provider Stripe Payments Europe Ltd., Block 4, Harcourt Centre, Harcourt Road, Dublin 2, Ireland. Where necessary, Stripe will transfer the data to Stripe, Inc., located in the USA. You can contact the company through duo(at)stripe.com.
 - Secure the use of website: Our website uses services of Cloudflare, Inc, 101 Townsend St, San Francisco, CA 94107, USA ("Cloudflare"). To protect our website, the data transfer between your browser and our servers is routed through Cloudflare's infrastructure in order to analyze whether it is an abusive attack. However, since your translation requests and other customer data are encrypted between your end device and the DeepL servers, Cloudflare does not have any access to this data, but only to meta-data (such as your IP address). You can contact the company through privacyquestions(at)cloudflare.com.
 - Support enquires: If you send us a support enquiry, your request is forwarded to the ticket system of the provider Zendesk Inc. ("Zendesk"), 1019 Market Street, San Francisco, CA 94103, USA. We use Zendesk to process your enquiry and your further communication with us, we also use the service to manage our customer database. You can contact the company through privacy(at)zendesk.com.
 - Manage customer database: We use the Customer Relationship Management System (CRM) of Salesforce.com Germany GmbH, Erika-Mann-Str. 31, 80636 München, Deutschland ("Salesforce CRM") to manage our customer database, which includes our existing and potential customers, and to organize sales and communication processes. You can contact the company through privacy(at)salesforce.com.
 - Send newsletters and other marketing emails: For sending the newsletters and other marketing emails, we use a service provided by HubSpot, Inc. with headquarters at 25 First Street, 2nd Floor, Cambridge, MA 02141 USA. As part of this, your data may also be transferred to the USA. You can contact the company through privacy(at)hubspot.com.
 - Conduct the customer satisfaction surveys: To conduct the customer satisfaction surveys, we use a service of Typeform SL, Carrer Bac de Roda, 163, local, 08018 Barcelona, Spain ("Typeform"), on whose platform the surveys are stored. Typeform uses different subcontractors, which are also partly located in third countries outside the EU. Therefore, in certain cases, there may be a transfer of your data to the USA. You can contact the company through GDPR(at)typeform.com.
+- Conduct surveys: For the surveys we use a service of Qualtrics Ireland Limited, Costello House, 1 Clarendon Row, Dublin 2, DO2 TA43, Ireland ("Qualtrics"), on whose platform the surveys are stored. Qualtrics uses different subcontractors, which are also partly located in third countries outside the EU. Therefore, in certain cases, there may be a transfer of your data to the USA. You can contact the company through [\[email protected\]](https://deepl.com/cdn-cgi/l/email-protection#d6a6a4bfa0b7b5affbb2a5a496a7a3b7baa2a4bfb5a5f8b5b9bb).
+- Conduct surveys: We use a survey tool of Hotjar Ltd., Dragonara Business Centre, 5th Floor, Dragonara Road, Paceville St Julian's STJ 3141, Malta ("Hotjar"), on whose platform the surveys are stored. Hotjar uses different subcontractors, which are also partly located in third countries outside the EU.Therefore, in certain cases, there may be a transfer of your data to the USA. You can contact the company through [\[email protected\]](https://deepl.com/cdn-cgi/l/email-protection#dcb8acb39cb4b3a8b6bdaef2bfb3b1)
+- Conduct interviews: We use a service provided by UserTesting, Inc. 144 Townsend Street, San Francisco, CA 94107 USA to conduct interviews with you. UserTesting uses different subcontractors - such as Zoom - which are also partly located in third countries outside the EU. Therefore, in certain cases, there may be a transfer of your data to the USA. You can contact the company through [\[email protected\]](https://deepl.com/cdn-cgi/l/email-protection#f787859e8196948eb782849285839284839e9990d994989a).
+- Host Webinars: We use a service provided by Zoom Video Communications, Inc. ("Zoom"), 55 Almaden Blvd. Suite 600, San Jose, CA 95113, USA, on whose platform the webinars are held. You can contact the company through [\[email protected\]](https://deepl.com/cdn-cgi/l/email-protection#69191b001f080a102913060604471c1a).
+- Job applications: In order to process your application data, it will be forwarded to the service provider Localyze UG (haftungsbeschränkt), Bäckerbreitergang 28, 20355 Hamburg, which carries out the Pre-Check on behalf of DeepL. You can contact the company through [\[email protected\]](https://deepl.com/cdn-cgi/l/email-protection#7b191413141e091f1e15161f1e170e151c3b1f1a0f1a1c0e1a091f551f1e).
+- Job applications: In order to process your application data, it will be forwarded to the service provider Recruitee B.V., Keizersgracht 313, 1016 EE Amsterdam, The Netherlands, which operates the application system. You can contact the company through [\[email protected\]](https://deepl.com/cdn-cgi/l/email-protection#c3aba6afafac83b1a6a0b1b6aab7a6a6eda0acae).
+- Job applications: In particular applications for developer positions, the applicant's name and email address may be forwarded to the service provider Codesse Ltd., FF28, Kao Hockham Building, Edinburgh Way, Harlow, Essex, CM20 2NQ, United Kingdom, which provides services regarding the provision and review of coding challenges during an application. You can contact the company through [\[email protected\]](https://deepl.com/cdn-cgi/l/email-protection#e09289838ba0838f8485939385ce838f8d)
+- Conduct surveys: For the surveys we use a service of Qualtrics Ireland Limited, Costello House, 1 Clarendon Row, Dublin 2, DO2 TA43, Ireland ("Qualtrics"), on whose platform the surveys are stored. Qualtrics uses different subcontractors, which are also partly located in third countries outside the EU. Therefore, in certain cases, there may be a transfer of your data to the USA. You can contact the company through [\[email protected\]](https://deepl.com/cdn-cgi/l/email-protection#f282809b8493918bdf968180b28387939e86809b9181dc919d9f).
+- Conduct surveys: We use a survey tool of Hotjar Ltd., Dragonara Business Centre, 5th Floor, Dragonara Road, Paceville St Julian's STJ 3141, Malta ("Hotjar"), on whose platform the surveys are stored. Hotjar uses different subcontractors, which are also partly located in third countries outside the EU.Therefore, in certain cases, there may be a transfer of your data to the USA. You can contact the company through [\[email protected\]](https://deepl.com/cdn-cgi/l/email-protection#5337233c133b3c273932217d303c3e)
+- Conduct interviews: We use a service provided by UserTesting, Inc. 144 Townsend Street, San Francisco, CA 94107 USA to conduct interviews with you. UserTesting uses different subcontractors - such as Zoom - which are also partly located in third countries outside the EU. Therefore, in certain cases, there may be a transfer of your data to the USA. You can contact the company through [\[email protected\]](https://deepl.com/cdn-cgi/l/email-protection#3242405b4453514b7247415740465741465b5c551c515d5f).
+- Host Webinars: We use a service provided by Zoom Video Communications, Inc. ("Zoom"), 55 Almaden Blvd. Suite 600, San Jose, CA 95113, USA, on whose platform the webinars are held. You can contact the company through [\[email protected\]](https://deepl.com/cdn-cgi/l/email-protection#ccbcbea5baadafb58cb6a3a3a1e2b9bf).
+- Job applications: In order to process your application data, it will be forwarded to the service provider Localyze UG (haftungsbeschränkt), Bäckerbreitergang 28, 20355 Hamburg, which carries out the Pre-Check on behalf of DeepL. You can contact the company through [\[email protected\]](https://deepl.com/cdn-cgi/l/email-protection#e2808d8a8d879086878c8f86878e978c85a2868396838597839086cc8687).
+- Job applications: In order to process your application data, it will be forwarded to the service provider Recruitee B.V., Keizersgracht 313, 1016 EE Amsterdam, The Netherlands, which operates the application system. You can contact the company through [\[email protected\]](https://deepl.com/cdn-cgi/l/email-protection#3058555c5c5f704255534245594455551e535f5d).
+- Job applications: In particular applications for developer positions, the applicant's name and email address may be forwarded to the service provider Codesse Ltd., FF28, Kao Hockham Building, Edinburgh Way, Harlow, Essex, CM20 2NQ, United Kingdom, which provides services regarding the provision and review of coding challenges during an application. You can contact the company through [\[email protected\]](https://deepl.com/cdn-cgi/l/email-protection#601209030b20030f04051313054e030f0d)
 ## 22\. Changes to the Privacy Policy
 We reserve the right to amend this privacy policy. The current version of the privacy policy can be accessed at any time on our [website](https://www.deepl.com/en/privacy).