Privacy Policy

ARCHIVED 2024-04-07, DATE APPROXIMATE · VERSION 20240407_rev01 · COMPARED WITH 20240306_rev01

Full text changes — 20240306_rev01 to 20240407_rev01

COLOUR MARKS THE SEVERITY OF A FLAGGED CLAUSE · + AND − MARK ADDED AND REMOVED

  | TechnologyCookie | Expiry1 month | OwnerThird Party - HubSpot |
 | User Features | IDdl\_featureSet | Description
 Stores the features which are available to the user depending on the account or subscription.
  | TechnologyLocal Storage | ExpiryPersistent Data | OwnerDeepL |
+| API documentation/GitBook | IDamp\_\* | Description
+| API documentation/GitBook | ID\_\_gitbook\_cookie\_granted | Description
+Third-party cookie used by GitBook documentation platform. Necessary for the operation of the service (session management).
+Third-party cookie used by GitBook documentation platform. Necessary for the operation of the service (storage of user cookie preferences).
+ | TechnologyCookie | Expiry400 days | OwnerThird Party - GitBook |
+| API documentation/GitBook | ID\_\_cuid | Description
+ | TechnologyCookie | ExpirySession | OwnerThird Party - GitBook |
+| API documentation/GitBook | ID\_\_session | Description
+Third-party cookie used by GitBook documentation platform. Necessary for the operation of the service (security and bot detection).
+Third-party cookie used by GitBook documentation platform. Used for session management.
  | TechnologyCookie | Expiry400 days | OwnerThird Party - GitBook |
 | Speech-to-text | IDspeechToTextConsent | Description
 Stores the consent of the Free and DeepL account users when using the speech-to-text feature.
  | TechnologyCookie | Expiry100 years | OwnerDeepL |
 | Security | ID\_\_cf\_bm | Description
 Used to prevent misuse of our services by using the Cloudflare bot score.
  | TechnologyCookie | Expiry30 minutes (after continuous inactivity of the user) | OwnerThird Party - Cloudflare |
+| Allocation of assets | IDINGRESSCOOKIE | Description
+Used to provide the user with the correct version of the assets (Javascript, CSS, etc.) when deepl.com is updated.
+ | TechnologyCookie | Expirysession | OwnerDeepL |
 ### Performance
 | Context | ID | Description | Technology | Expiry | Owner |
 | --- | --- | --- | --- | --- | --- |
 | Visit Count | IDdapVn | Description
 Stores how many times the user has visited the site.
  | TechnologyCookie | Expiry12 months | OwnerDeepL |
+| Page views | IDpv | Description
+Stores the page ID of the pages accessed by the user, including a timestamp indicating when this access was last made. Based on this, corresponding information is displayed to the user.
+ | TechnologyLocal storage | ExpiryPersistent Data | OwnerDeepL |
 ### Comfort
 | Context | ID | Description | Technology | Expiry | Owner |
 | --- | --- | --- | --- | --- | --- |
 | Translator | IDuserRecommendations | Description
 Used to personalise the users experience.
 - Process payments: We forward the necessary payment data to our authorized payment service provider Stripe Payments Europe Ltd., Block 4, Harcourt Centre, Harcourt Road, Dublin 2, Ireland. Where necessary, Stripe will transfer the data to Stripe, Inc., located in the USA. You can contact the company through duo(at)stripe.com.
 - Secure the use of website: Our website uses services of Cloudflare, Inc, 101 Townsend St, San Francisco, CA 94107, USA ("Cloudflare"). To protect our website, the data transfer between your browser and our servers is routed through Cloudflare's infrastructure in order to analyze whether it is an abusive attack. However, since your translation requests and other customer data are encrypted between your end device and the DeepL servers, Cloudflare does not have any access to this data, but only to meta-data (such as your IP address). You can contact the company through privacyquestions(at)cloudflare.com.
 - Support enquires: If you send us a support enquiry, your request. Is forwarded to the ticket system of the provider Zendesk Inc. ("Zendesk"), 1019 Market Street, San Francisco, CA 94103, USA. We use Zendesk to process your enquiry and your further communication with us, we also use the service to manage our customer database. You can contact the company through privacy(at)zendesk.com.
 - Manage customer database: We use the Customer Relationship Management System (CRM) of Salesforce.com Germany GmbH, Erika-Mann-Str. 31, 80636 München, Deutschland ("Salesforce CRM") to manage our customer database, which includes our existing and potential customers, and to organize sales and communication processes. You can contact the company through privacy(at)salesforce.com.
 - Send newsletters and other marketing emails : For sending the newsletters and other marketing emails, we use a service provided by HubSpot, Inc. with headquarters at 25 First Street, 2nd Floor, Cambridge, MA 02141 USA. As part of this, your data may also be transferred to the USA. You can contact the company through privacy(at)hubspot.com.
 - Conduct the customer satisfaction surveys: To conduct the customer satisfaction surveys, we use a service of Typeform SL, Carrer Bac de Roda, 163, local, 08018 Barcelona, Spain ("Typeform"), on whose platform the surveys are stored. Typeform uses different subcontractors, which are also partly located in third countries outside the EU. Therefore, in certain cases, there may be a transfer of your data to the USA. You can contact the company through GDPR(at)typeform.com.
+- Conduct surveys: For the surveys we use a service of Qualtrics Ireland Limited, Costello House, 1 Clarendon Row, Dublin 2, DO2 TA43, Ireland ("Qualtrics"), on whose platform the surveys are stored. Qualtrics uses different subcontractors, which are also partly located in third countries outside the EU. Therefore, in certain cases, there may be a transfer of your data to the USA. You can contact the company through [\[email protected\]](https://deepl.com/cdn-cgi/l/email-protection#bcccced5cadddfc591d8cfcefccdc9ddd0c8ced5dfcf92dfd3d1).
+- Conduct surveys: We use a survey tool of Hotjar Ltd., Dragonara Business Centre, 5th Floor, Dragonara Road, Paceville St Julian's STJ 3141, Malta ("Hotjar"), on whose platform the surveys are stored. Hotjar uses different subcontractors, which are also partly located in third countries outside the EU.Therefore, in certain cases, there may be a transfer of your data to the USA. You can contact the company through [\[email protected\]](https://deepl.com/cdn-cgi/l/email-protection#56322639163e39223c37247835393b)
+- Conduct interviews: We use a service provided by UserTesting, Inc. 144 Townsend Street, San Francisco, CA 94107 USA to conduct interviews with you. UserTes ting uses different subcontractors - such as Zoom - which are also partly located in third countries outside the EU. Therefore, in certain cases, there may be a transfer of your data to the USA. You can contact the company through [\[email protected\]](https://deepl.com/cdn-cgi/l/email-protection#3444465d4255574d7441475146405147405d5a531a575b59).
+- Host Webinars: We use a service provided by Zoom Video Communications, Inc. ("Zoom"), 55 Almaden Blvd. Suite 600, San Jose, CA 95113, USA, on whose platform the webinars are held. You can contact the company through [\[email protected\]](https://deepl.com/cdn-cgi/l/email-protection#7d0d0f140b1c1e043d0712121053080e).
+- Job applications: In order to process your application data, it will be forwarded to the service provider Localyze UG (haftungsbeschränkt), Bäckerbreitergang 28, 20355 Hamburg, which carries out the Pre-Check on behalf of DeepL. You can contact the company through [\[email protected\]](https://deepl.com/cdn-cgi/l/email-protection#f2909d9a9d978096979c9f96979e879c95b2969386939587938096dc9697).
+- Job applications: In order to process your application data, it will be forwarded to the service provider Recruitee B.V., Keizersgracht 313, 1016 EE Amsterdam, The Netherlands, which operates the application system. You can contact the company through [\[email protected\]](https://deepl.com/cdn-cgi/l/email-protection#c1a9a4adadae81b3a4a2b3b4a8b5a4a4efa2aeac).
+- Job applications: In particular applications for developer positions, the applicant's name and email address may be forwarded to the service provider Codesse Ltd., FF28, Kao Hockham Building, Edinburgh Way, Harlow, Essex, CM20 2NQ, United Kingdom, which provides services regarding the provision and review of coding challenges during an application. You can contact the company through [\[email protected\]](https://deepl.com/cdn-cgi/l/email-protection#3e4c575d557e5d515a5b4d4d5b105d5153)
+- Conduct surveys: For the surveys we use a service of Qualtrics Ireland Limited, Costello House, 1 Clarendon Row, Dublin 2, DO2 TA43, Ireland ("Qualtrics"), on whose platform the surveys are stored. Qualtrics uses different subcontractors, which are also partly located in third countries outside the EU. Therefore, in certain cases, there may be a transfer of your data to the USA. You can contact the company through [\[email protected\]](https://deepl.com/cdn-cgi/l/email-protection#1f6f6d76697e7c66327b6c6d5f6e6a7e736b6d767c6c317c7072).
+- Conduct surveys: We use a survey tool of Hotjar Ltd., Dragonara Business Centre, 5th Floor, Dragonara Road, Paceville St Julian's STJ 3141, Malta ("Hotjar"), on whose platform the surveys are stored. Hotjar uses different subcontractors, which are also partly located in third countries outside the EU.Therefore, in certain cases, there may be a transfer of your data to the USA. You can contact the company through [\[email protected\]](https://deepl.com/cdn-cgi/l/email-protection#e6829689a68e89928c8794c885898b)
+- Conduct interviews: We use a service provided by UserTesting, Inc. 144 Townsend Street, San Francisco, CA 94107 USA to conduct interviews with you. UserTes ting uses different subcontractors - such as Zoom - which are also partly located in third countries outside the EU. Therefore, in certain cases, there may be a transfer of your data to the USA. You can contact the company through [\[email protected\]](https://deepl.com/cdn-cgi/l/email-protection#f9898b908f989a80b98c8a9c8b8d9c8a8d90979ed79a9694).
+- Host Webinars: We use a service provided by Zoom Video Communications, Inc. ("Zoom"), 55 Almaden Blvd. Suite 600, San Jose, CA 95113, USA, on whose platform the webinars are held. You can contact the company through [\[email protected\]](https://deepl.com/cdn-cgi/l/email-protection#fc8c8e958a9d9f85bc86939391d2898f).
+- Job applications: In order to process your application data, it will be forwarded to the service provider Localyze UG (haftungsbeschränkt), Bäckerbreitergang 28, 20355 Hamburg, which carries out the Pre-Check on behalf of DeepL. You can contact the company through [\[email protected\]](https://deepl.com/cdn-cgi/l/email-protection#31535e595e544355545f5c55545d445f56715550455056445043551f5554).
+- Job applications: In order to process your application data, it will be forwarded to the service provider Recruitee B.V., Keizersgracht 313, 1016 EE Amsterdam, The Netherlands, which operates the application system. You can contact the company through [\[email protected\]](https://deepl.com/cdn-cgi/l/email-protection#8ce4e9e0e0e3ccfee9effef9e5f8e9e9a2efe3e1).
+- Job applications: In particular applications for developer positions, the applicant's name and email address may be forwarded to the service provider Codesse Ltd., FF28, Kao Hockham Building, Edinburgh Way, Harlow, Essex, CM20 2NQ, United Kingdom, which provides services regarding the provision and review of coding challenges during an application. You can contact the company through [\[email protected\]](https://deepl.com/cdn-cgi/l/email-protection#e89a818b83a88b878c8d9b9b8dc68b8785)
 ## 22\. Changes to the Privacy Policy
 We reserve the right to amend this privacy policy. The current version of the privacy policy can be accessed at any time on our [website](https://www.deepl.com/privacy).
 Last update: February 2024