Privacy Policy

20230120_rev01 · COMPARED WITH 20221214_rev01 · ARCHIVE SNAPSHOT, DATE APPROXIMATE

Full text changes — 20221214_rev01 to 20230120_rev01

452452### 14.1 User surveys
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454454Users are given the opportunity to participate in surveys via the web and app interface of our services. Participation in the surveys is voluntary and can be achieved, for example, via a pop-up found on the interface. The user may be redirected to a third party website (e.g. Qualtrics) to complete the survey.In order for us to properly analyse the survey results, we match your survey results with your product interaction that we collect when you use our DeepL products. This helps us to get better insights on how our users respond to our services, which help us to improve our DeepL product offering and services based on the collected survey information. Your personal data will not be collected or processed throughout the entire process. We won't ask you to enter any personal data when taking part in the survey. Furthermore, to collect your product interaction data we don't collect or process your IP-address. In order to obtain this data from you, we will assign you a user ID upon confirmation that you wish to participate in the survey. This user ID - in the form of a cookie - does not give away any personal data about the person behind the interaction data and is therefore anonymised.  
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456456Your survey results and product interaction data (if any) will be stored and processed collectively by DeepL for up to 2 years.  
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458If personal data is nevertheless collected or processed in the aforementioned process - which we do not plan or assume from our side - we justify this via Art. 6 (1) sentence 1 lit. f) DSGVO, as this represents the least intrusion into the rights of the user in contrast to an opt-in and corresponds to the principle of data minimisation. You may withdraw your consent for the cookie at any time with effect for the future by deleting your browser cache.
458If personal data is nevertheless collected or processed in the aforementioned process - which we do not plan or assume from our side - we justify this via Art. 6 (1) sentence 1 lit. f) GDPR, as this represents the least intrusion into the rights of the user in contrast to an opt-in and corresponds to the principle of data minimisation. You may withdraw your consent for the cookie at any time with effect for the future by deleting your browser cache.
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460460### 14.2. Customer Surveys
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462462From time to time, DeepL sends out customer surveys via email to inquire about your experience and/or satisfaction with our products. Participation in the surveys is voluntary and they can generally be answered anonymously, but you also have the option to voluntarily provide your name and/or email address. If you do so, we may contact you afterwards and ask if you would be willing to share your experience with us in a personal conversation.
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464464This processing of your data corresponds to our legitimate interests according to Art. 6 para. 1 sentence 1 lit. f) GDPR to improve our products and to further develop them according to our customer's wishes. If you voluntarily provide your name and/or email address in the survey, we justify the processing of your data via your consent pursuant to Art. 6 para. 1 sentence 1 lit. a) GDPR. You can revoke this consent at any time with effect for the future.