Privacy Policy

ARCHIVED 2022-05-16, DATE APPROXIMATE · VERSION 20220516_rev01 · COMPARED WITH 20220403_rev01

Full text changes — 20220403_rev01 to 20220516_rev01

COLOUR MARKS THE SEVERITY OF A FLAGGED CLAUSE · + AND − MARK ADDED AND REMOVED

 Protecting your privacy and personal data is very important to us. We therefore only use your personal data within the scope of legal regulations, in particular the General Data Protection Regulation ("GDPR") and the German Federal Data Protection Act ("BDSG"). With this privacy policy, we would like to inform you - regardless of whether you set up a DeepL Pro account, use our various apps or visit our website - about the nature, scope and purposes of the collection, use and processing of your personal data by DeepL SE.
 ## 1\. Data controller / Contact / Data Protection Officer
 The data controller responsible for data processing pursuant to the GDPR, BDSG, other data protection laws applicable in the member states of the European Union, and other regulations relating to data protection is:
+DeepL SE
+Maarweg 165
+Cologne
+Germany
+DeepL SE Maarweg 165 50825 Cologne Germany
 If you have any questions or concerns about privacy, please contact privacy(at)deepl.com. For the conclusion of a data processing agreement pursuant to Art. 28 GDPR (see in detail section 4) and for general questions about our products, please contact sales(at)deepl.com. Further information on the data processing when contacting DeepL can be found in section 11.
 DeepL's external corporate Data Protection Officer, Dr. Christian Lenz, can be contacted at the following address: dhpg IT-Services GmbH, Bunsenstr. 10a, 51647 Gummersbach, via email to datenschutz(at)dhpg.de, or by telephone on +49 2261 8195 0.
 ## 2\. Scope of Data Protection
 - Abbreviated/anonymized IP
 - Full IP address
 - Diagnostic information in the event of errors
+Processing is carried out in accordance with Art. 6 para. 1 sentence 1 lit. f) GDPR based on our legitimate interest in improving the stability and functionality of our website. The data is stored for purely technical reasons. Website access data is used for error analysis, ensuring
+system security, logging access to DeepL Pro and for improving our translation service. Based on your IP address, we also use geolocation to determine the region from which you are visiting our website. We use this information to check whether we can offer you the DeepL Pro service in your region, which corresponds to our legitimate interests pursuant to Art. 6 para. 1 sentence 1 lit. f) GDPR. The storage of the full IP address for the users of the DeepL free version for a maximum period of 14 days is also justified by our legitimate interest in achieving the listed purposes, Art. 6 para. 1 sentence 1 lit. f) GDPR. The storage of IP addresses of users of the paid DeepL Pro subscription for the duration of the contract is justified by Art. 6 para. 1 sentence 1 lit. b) GDPR.
+Processing is carried out in accordance with Art. 6 para. 1 sentence 1 lit. f) GDPR based on our legitimate interest in improving the stability and functionality of our website. The data is stored for purely technical reasons. Website access data is used for error analysis, ensuring system security, logging access to DeepL Pro and for improving our translation service. Based on your IP address, we also use geolocation to determine the region from which you are visiting our website. We use this information to check whether we can offer you the DeepL Pro service in your region, which corresponds to our legitimate interests pursuant to Art. 6 para. 1 sentence 1 lit. f) GDPR. The storage of the full IP address for the users of the DeepL free version for a maximum period of 14 days is also justified by our legitimate interest in achieving the listed purposes, Art. 6 para. 1 sentence 1 lit. f) GDPR. The storage of IP addresses of users of the paid DeepL Pro subscription for the duration of the contract is justified by Art. 6 para. 1 sentence 1 lit. b) GDPR.
 ## 8\. Cookies and Web Storage
 If you do not want us to use cookies or web storage objects, you can change your browser settings accordingly. Please note that if you completely disable the use of cookies or web storage objects, the functionality and scope of the website may be impaired.
 We specifically use cookies or web storage objects in the following categories:
 Overview of the cookies and web storage objects used by DeepL:
 ### Necessary
 | Context | ID | Description | Technology | Expiry | Owner |
 | --- | --- | --- | --- | --- | --- |
+| Site localization | IDil | DescriptionStores the interface language selected by the user. | TechnologyCookie | Expiry1 month | OwnerDeepL |
+| Site localization | IDi18nextLng | DescriptionStores the interface language selected by the user. | TechnologyLocal Storage | ExpiryPersistent Data | OwnerDeepL |
+| Privacy Settings | IDprivacySettings | DescriptionStores the user's cookie-banner decision. You can change the settings here. | TechnologyCookie | Expiry12 months | OwnerDeepL |
+| Translator | IDLMTBID | DescriptionUsed to guarantee the origin of a request to the translator and protect from malicious visitors. This ensures that the service is not compromised for the remaining visitors. | TechnologyCookie | Expiry6 months | OwnerDeepL |
+| Translator | IDLMT | DescriptionStores settings made explicitly by the user. E.g. preferred translation language or entries in the glossary. | TechnologyLocal Storage | Expiry1 month | OwnerDeepL |
+| Discovery and Onboarding | IDclickOnWordHint, LMT\_MessageBox, onboardingData, showAppOnboarding, AppOnboardingInfo | DescriptionStores if the user has on-boarded with features to ensure that onboarding prompts are only displayed once. | TechnologyLocal Storage | Expiry1 to 6 months | OwnerDeepL |
+| Checkout Process | IDFurther details about Stripe 3rd party cookies can be found under [https://stripe.com/cookies-policy/legal](https://stripe.com/cookies-policy/legal). | DescriptionFraud detection and security for check-out and payments. This cookie is only set if you enter the checkout process or view your account payment information. | TechnologyCookie (3rd party) | ExpirySession to 2 years | OwnerThird Party - Stripe |
+| Checkout Process | IDuserCountry | DescriptionStores the user's selected country during the checkout process. | TechnologyLocal Storage / Cookie | ExpirySession | OwnerDeepL |
+| Checkout Process | IDnewpro-checkout | DescriptionStores the user's selected DeepL Pro plan during the checkout process. | TechnologyLocal Storage | Expiry7 days | OwnerDeepL |
+| DeepL Pro-User Login/Session | IDdl\_session | DescriptionStores users login token to keep the user logged in on the site. Permanently stored when "remember me" is selected during the login, or expires after 30 minutes of inactivity if not. | TechnologyCookie | Expiry100 years | OwnerDeepL |
+| DeepL Pro-User Login/Session | IDdl\_logoutReason | DescriptionWhen you get logged out accidentally, we will help you with an error message. We use this cookie to deliver this message to you so you can prevent this problem in the future. | TechnologyCookie | ExpirySession | OwnerDeepL |
+| DeepL Pro-User Login/Session | IDep | DescriptionIp-Based Enterprise Account login token. Checked once per session and deleted afterwards. | TechnologyLocal Storage | ExpirySession | OwnerDeepL |
+| DeepL Pro-User Login/Session | IDuser | DescriptionStores the display name of logged-in users to display their name. Deleted if the user logs out. | TechnologyLocal Storage | Expiry7 days | OwnerDeepL |
+| Release process | IDreleaseGroups | DescriptionUsed for gradual, controlled releases to ensure stability, quality and performance of our service and infrastructure. | TechnologyCookie | Expiry1 month | OwnerDeepL |
+| Session ID | IDdapSid | DescriptionSession ID and timestamp. Automatically deleted after 30 minutes of inactivity. | TechnologyCookie | ExpirySession | OwnerDeepL |
+| App Usage Statistics - only for DeepL Apps | IDappUsageStats | DescriptionRemembers when the user last used the app. | TechnologyLocal Storage | ExpiryPersistent Data | OwnerDeepL |
+| Sales Form Usage Statistics | IDsalesContactStats | DescriptionRemembers when the user submitted the form. | TechnologyLocal Storage | ExpiryPersistent Data | OwnerDeepL |
+| Document translation | IDLMT\_doctranslate\_client | DescriptionUsed to bind an ongoing document translation process to a user and protect the document translation feature from excessive use by individual users. This ensures that the service is not impacted for the remaining users. | TechnologyCookie | Expiry1 month | OwnerDeepL |
+| Security | IDdapUid | DescriptionUser identifier to ensure correct operation of our systems, including to identify malicious bots and measure performance. | TechnologyCookie | Expiry12 months | OwnerDeepL |
+| Product Support/Zendesk | IDzendesk | DescriptionThird-party cookie used by our ZenDesk support tool. Necessary for the operation of the service (bot detection and session management). | TechnologyCookie | Expiry1 month | OwnerThird Party - Zendesk |
+| Product Support/HubSpot | IDhubspot | DescriptionThird-party cookie used by our HubSpot sales tool. Used for session management and to prevent misuse. | TechnologyCookie | Expiry1 month | OwnerThird Party - HubSpot |
+| Site localization | IDil | Description
+Stores the interface language selected by the user.
+ | TechnologyCookie | Expiry1 month | OwnerDeepL |
+| Site localization | IDi18nextLng | Description
+Stores the interface language selected by the user.
+ | TechnologyLocal Storage | ExpiryPersistent Data | OwnerDeepL |
+| Privacy Settings | IDprivacySettings | Description
+Stores the user's cookie-banner decision. You can change the settings here.
+ | TechnologyCookie | Expiry12 months | OwnerDeepL |
+| Translator | IDLMTBID | Description
+Used to guarantee the origin of a request to the translator and protect from malicious visitors. This ensures that the service is not compromised for the remaining visitors.
+ | TechnologyCookie | Expiry6 months | OwnerDeepL |
+| Translator | IDLMT | Description
+Stores settings made explicitly by the user. E.g. preferred translation language or entries in the glossary.
+ | TechnologyLocal Storage | Expiry1 month | OwnerDeepL |
+| Discovery and Onboarding | IDclickOnWordHint, LMT\_MessageBox, onboardingData, showAppOnboarding, AppOnboardingInfo | Description
+Stores if the user has on-boarded with features to ensure that onboarding prompts are only displayed once.
+ | TechnologyLocal Storage | Expiry1 to 6 months | OwnerDeepL |
+| Checkout Process | IDFurther details about Stripe 3rd party cookies can be found under [https://stripe.com/cookies-policy/legal](https://stripe.com/cookies-policy/legal). | Description
+Fraud detection and security for check-out and payments. This cookie is only set if you enter the checkout process or view your account payment information.
+ | TechnologyCookie (3rd party) | ExpirySession to 2 years | OwnerThird Party - Stripe |
+| Checkout Process | IDuserCountry | Description
+Stores the user's selected country during the checkout process.
+ | TechnologyLocal Storage / Cookie | ExpirySession | OwnerDeepL |
+| Checkout Process | IDnewpro-checkout | Description
+Stores the user's selected DeepL Pro plan during the checkout process.
+ | TechnologyLocal Storage | Expiry7 days | OwnerDeepL |
+| DeepL Pro-User Login/Session | IDdl\_session | Description
+Stores users login token to keep the user logged in on the site. Permanently stored when "remember me" is selected during the login, or expires after 30 minutes of inactivity if not.
+ | TechnologyCookie | Expiry100 years | OwnerDeepL |
+| DeepL Pro-User Login/Session | IDdl\_logoutReason | Description
+When you get logged out accidentally, we will help you with an error message. We use this cookie to deliver this message to you so you can prevent this problem in the future.
+ | TechnologyCookie | ExpirySession | OwnerDeepL |
+| DeepL Pro-User Login/Session | IDep | Description
+Ip-Based Enterprise Account login token. Checked once per session and deleted afterwards.
+ | TechnologyLocal Storage | ExpirySession | OwnerDeepL |
+| DeepL Pro-User Login/Session | IDuser | Description
+Stores the display name of logged-in users to display their name. Deleted if the user logs out.
+ | TechnologyLocal Storage | Expiry7 days | OwnerDeepL |
+| Release process | IDreleaseGroups | Description
+Used for gradual, controlled releases to ensure stability, quality and performance of our service and infrastructure.
+ | TechnologyCookie | Expiry1 month | OwnerDeepL |
+| Session ID | IDdapSid | Description
+Session ID and timestamp. Automatically deleted after 30 minutes of inactivity.
+ | TechnologyCookie | ExpirySession | OwnerDeepL |
+| App Usage Statistics - only for DeepL Apps | IDappUsageStats | Description
+Remembers when the user last used the app.
+ | TechnologyLocal Storage | ExpiryPersistent Data | OwnerDeepL |
+| Sales Form Usage Statistics | IDsalesContactStats | Description
+Remembers when the user submitted the form.
+ | TechnologyLocal Storage | ExpiryPersistent Data | OwnerDeepL |
+| Document translation | IDLMT\_doctranslate\_client | Description
+Used to bind an ongoing document translation process to a user and protect the document translation feature from excessive use by individual users. This ensures that the service is not impacted for the remaining users.
+ | TechnologyCookie | Expiry1 month | OwnerDeepL |
+| Security | IDdapUid | Description
+User identifier to ensure correct operation of our systems, including to identify malicious bots and measure performance.
+ | TechnologyCookie | Expiry12 months | OwnerDeepL |
+| Product Support/Zendesk | IDzendesk | Description
+Third-party cookie used by our ZenDesk support tool. Necessary for the operation of the service (bot detection and session management).
+ | TechnologyCookie | Expiry1 month | OwnerThird Party - Zendesk |
+| Product Support/HubSpot | IDhubspot | Description
+Third-party cookie used by our HubSpot sales tool. Used for session management and to prevent misuse.
+ | TechnologyCookie | Expiry1 month | OwnerThird Party - HubSpot |
 ### Performance
 | Context | ID | Description | Technology | Expiry | Owner |
 | --- | --- | --- | --- | --- | --- |
+| Visit Count | IDdapVn | DescriptionStores how many times the user has visited the site. | TechnologyCookie | Expiry12 months | OwnerDeepL |
+| Visit Count | IDdapVn | Description
+Stores how many times the user has visited the site.
+ | TechnologyCookie | Expiry12 months | OwnerDeepL |
 ### Comfort
 | Context | ID | Description | Technology | Expiry | Owner |
 | --- | --- | --- | --- | --- | --- |
+| Translator | IDuserRecommendations | DescriptionUsed for feature discovery. | TechnologyCookie | Expiry7 days | OwnerDeepL |
+| Translator | IDuserRecommendationFlags | DescriptionUsed to store additional translator settings of the user. | TechnologyLocal Storage | Expiry6 month | OwnerDeepL |
+| Product information | IDapiDocsVisited | DescriptionStores whether API documentation has been visited to help users select the correct package at checkout. | TechnologyLocal Storage | ExpiryPersistent Data | OwnerDeepL |
+| Translator | IDuserRecommendations | Description
+Used for feature discovery.
+ | TechnologyCookie | Expiry7 days | OwnerDeepL |
+| Translator | IDuserRecommendationFlags | Description
+Used to store additional translator settings of the user.
+ | TechnologyLocal Storage | Expiry6 month | OwnerDeepL |
+| Product information | IDapiDocsVisited | Description
+Stores whether API documentation has been visited to help users select the correct package at checkout.
+ | TechnologyLocal Storage | ExpiryPersistent Data | OwnerDeepL |
 ## 9\. DeepL Apps
 In addition to the translation service on our website, we also offer apps for Windows and macOS operating systems, as well as mobile apps for iOS and Android, through which you can also translate texts.
 You can use the Windows, macOS and iOS apps in both the free version and the paid DeepL Pro version. The Android app is available in the free version. If you use the free version of DeepL in the apps, Section 3 of this Privacy Policy applies; if you use the paid DeepL Pro version, Sections 4 and 5 apply. As the Windows and macOS apps use the same interfaces for creating translations as the web-based service, also sections [6]() and [7]() of this privacy policy apply to the use of these apps.